Hammock Beach Golf Resort & Spa

We enjoyed our stay here very much. The room and bathroom were huge and we loved our private balcony. The tiny kitchenette area was great: a few dishes and silverware, the option to cook on a small stove, etc. The pools were fun and it was nice to have the option to use the indoor pool when the thunderstorms rolled in every afternoon. (Indoor pool was pretty cold, and it’s not well lit, but our kids still had a blast). - It was a fairly easy walk to the beach and they have a little cart with guys handing out towels. We found most of the staff to be pleasant and helpful. - Areas for improvement would be more timely room cleaning, and the phones in the room have shortcuts to the front desk/concierge but the buttons don’t work.

Property is very nice. We stayed in the main tower 1 bedroom. The bed was comfortable but bring your own pillow. Also the sitting area sofa and chair was not that comfortable. Besides that the room was great with a small kitchenettef. Dining options were plenty and we enjoyed eating at Ocean Grille outside overlooking the beach. There is a small game room my son enjoyed and the pool was amazing. They have a slide, numerous pools (even a indoor pool/hot tub) and a lazy river. We enjoyed ordering food and drinks poolside from the friendly waitress. They have a full on fitness center and one of the best steam rooms in the locker area. The beach is so nice. Much nicer than we expecting for being on the Atlantic. Our family looks forward to returning.

Hotel is old, very old. Needs to be updated very badly. Handicap rooms are a joke. They have rails on third sides and not four. Toilet it self is NOT handicap it is a regular size toilet in a handicap room.Good figure!!! Doors are very heavy and hard to push. There are no automatic doors leading into or out of the hotel or rooms. Beautiful hotel but needs major work

My family stayed here for a week for the first time and had a wonderful experience! A lot of reviews mention old and outdated rooms but we stayed in a 3 bedroom villa in building 35 that was lovely - updated and very well maintained. The resort grounds were beautiful, the pools were a blast, the staff were super friendly and accommodating. The beach was not crowded and the sunsets at night were to die for. There is a Publix right down the road that came in handy many times as well! If I had one minor gripe, it would be the on-site food and drink prices, they were quite steep, and the restaurants themselves weren’t particularly memorable. That being said, there are some local restaurants nearby that have great food for 1/2 the cost if you don’t mind a 5-10 minute drive. Overall, we had a fantastic time and would absolutely come back!

We stayed at the lodge, but used all the amenities at hammock Beach, including the golf course, ocean course was impeccable. My kids loved the lazy river. Service staff was great at all the locations. And lots of restaurant options on site plus an arcade my kids love that too. You could come stay here with your family and let your kids roam the place and feel safe. Beach access was good too cabana, umbrellas, and chairs available. Great for families or a golf getaway.

Great to be on this coast, it was definitely a little hike and I hate being in the car, but it did not disappoint. Service was great, they are all very nice and personable and the food choices were good. The rooms were fine and everything was clean but it was def old and outdated in decor and amenities, honestly that didn’t matter hence the 4-stars. My family had a blast and we will definitely be back.

My stay was very disappointing. This was my second time booking this resort this year. I have family that live in Palm Coast so I visit often. I decided to stay at the Lodge this time since it is close to the beach. Big mistake! It is a self park area and upon arrival there is no one to help with luggage. It is confusing on where to check in. The first night I stayed I had a extremely large Palmetto/Cockroach in my room that I discovered a little after 1am! I called the front desk from my cell phone because the room did not work! No answer. I packed up my suitcase and brought to my car and walk to the main building and spoke to the front desk. It took a while for him to assist me and then about half an hour for someone to help me move my luggage from my car to the new room which was only 2 doors down from my original room. Now its close to 2:30 in the morning! Basically got no sleep and had spa appointments for myself and daughter early in the morning. . I got no apologies from none of the staff about the issue and then on my 2nd day there housekeeping asked when was I leaving.. Went down to the front desk and they didn't even have record that they moved my room. And my key card no longer worked. They were more concerned about the incoming guests they had scheduled for that room. No apology for the inconvenience!!! Honestly I must have spent over 3K during my stay. They should have offered to credit that first stay or upgraded me to a better room for the inconvenience, instead I was downgraded in my whole experience including the room!

The experience did not match my expectations given the price. The overall service was mediocre, and the resort and room looked dated. (For reference, we stayed in the Lodge.) Service: Upon checking into our room we noticed the sink did not drain and couldn't be opened and the safe had no power, so it could be opened, but it couldn't be set. We let the desk know and they called maintenance. We were told we had to be there for maintenance to fix the safe, and since there was an issue with the safe, they would not go in the room to fix the sink... After much back and forth, I told them to forget the safe and just fix the sink unless they wanted a flooded bathroom. I reiterated the safe was empty and likely needed new batteries, but it was not fixed during our short visit. Additionally, at the pool bar/restaurant, we placed an order for food, which was fine, but when I went to get the bill, there was a line of three people at the bar for a single bartender. However, there were three additional staff members off to the side of the bar just standing around. It was far from efficient... Conditions: Everything looked dated... the rooms, the facilities, etc. They were fine, but in need of an update. Even the putting course which we were told to visit, didn't have any grass. There's definitely potential with the property, but it needs an update.

Hidden gem... We wanted a weekend away and after a quick search we found the Hammock. We reserved a room in a flash and arrived next day greeted by Collin at the front desk. Collin took careful note of our asks and worked to meet them in the best way possible. Collin found us a great room and we started our weekend on a very positive note. Over the course of the next two days we interacted with several staff members that made our stay very special, from Kyle at the hotel's arrival, to Jacqueline in the lobby/front desk to Gianni at the golf facilities. At a couple of times we had a couple of items to take care of and once again Collin stepped up and went above and beyond to assist us. We were very happy with his service, and believed that he is the hidden gem in this hotel. The beach was nice, the golf course superb, and having breakfast, lunch, and dinner all in one place, along with nice guests to meet and chat with made this stay very very pleasant.

Subject: Appalling Service at Hammock Beach Resort Dear Hammock Beach Resort Management, Your resort claims to embody luxury, but my recent experience proves otherwise. I've always made sure my husband has high-quality, branded logo golf balls from every course he plays globally--something every respectable luxury course provides without question. Yet at your course, not only was this unavailable, but his golf balls were handed to him in a ziplock bag. A ziplock bag! This utter lack of sophistication subjected my husband to ridicule from his friends, who mocked him, suggesting the balls were fished out of a pond. He was humiliated in front of them. Is this your idea of luxury? Because it's pathetic. To make matters even worse, when I called your management to address this embarrassment, my call was rudely disconnected. This level of disrespect and unprofessionalism is outrageous and reflects just how far your standards have fallen. If Hammock Beach Resort wants to continue pretending to be a luxury destination, you have a lot of work to do. This experience was beyond unacceptable, and I will not hesitate to make others aware of the complete lack of class and service I encountered. Do better.

Food and service is horrendous in all their restaurants. Nobody comes to your table. The staff stands in a corner joking. Most meals are literally inedible. Others are just ok.

This resort is perfect if R&R is on the agenda. Beautiful views with a peaceful, serene atmosphere. We stayed in the newly renovated 3 bedroom premium ocean view condominium. This beachfront resort has several restaurants on property. They also have many activities to entertain the entire family. There's a spa, putting course, golf course, bicycling, pools, and boardwalk shops just to name a some. We didn't need to leave property! The staff were friendly and ensured we were comfortable. Everyone greeted us with a smile and offered assistance if needed. We will definitely be back!

The resort looks appealing, but it isn't worth the cost. We booked a villa for a long weekend family getaway, drawn by the variety of pool amenities and family activities. Unfortunately, it resembled a spring break all-inclusive resort. The only rule of the resort that appeared to be firm was the 48-inch height requirement for the pool slide. Our 47.5-inch son was denied access. Meanwhile, patrons littered the pool area with empty alcohol cans and trash, and staff ignored the mess as if it didn't exist. There were nowhere enough tubes for the lazy river given the people and beer cans floating around made it even less desirable. The most enjoyable part of our stay was the off-site activities. While the resort has high appeal, it didn't live up to the hype and we won't be returning.

I recently stayed here and had a nice stay. My friend and I stayed in The Lodge building - which is right by the beach. It's a smaller building (especially compared to the main part of the resort) that is only two stories with all the rooms upstairs and the downstairs is the restaurant The Atlantic and store. We had a beautiful ocean view and enjoyed sitting on our balcony. There is a pool at this building (as well as several other ones around the resort, including an indoor pool). We did not go to the pool, only the beach. I had reserved lounge chairs in advanced for the beach. I also reserved an umbrella but because the wind was over a certain mph we could not use it. The main hotel lobby was really nice. There are several restaurants at the resort. We ate at Loggerheads and The Atlantic. Both were good. At night there was a lot of activity going on with mini golf, live music and more. They have Adirondack chairs overlooking the golf course and beach that we enjoyed chilling in. We also enjoyed some time at the spa. We got spa pedicures and the woman who did us both was great. She did a great job, but also was a joy to talk to. Our room at The Lodge was really nice and clean. The bed was comfortable and the furniture was nice and more updated. The only reason I'm giving a 4 stars is because twice we asked for somethings (more pillows and the 2nd time a hair dryer) to be brought to our room and even though we were told it would be brought it never was. I would most likely come here again and bring my kids since it seems like a great overall family resort.

My friends and I booked a premium suite for the weekend! We felt like we were on a tropical island. The room was nicely decorated, clean and contained useful items we need for cooking and bathing. Can't wait to go back for another girls weekend!

This was our first time going to Hammock Beach resort! Good food at the resort and great local spots nearby. The pool, lazy river and slide were entertaining for all! We stayed the week of 4th of July and there were lots of extra activities for the kids! The kids loved the day with a ton of jumpys on the lawn and the glow dance party was an awesome touch to the holiday week! We had one maintenance issue and it was addressed and fixed quickly! The golf course was in great shape. We took our young kids and both sets of our parents. Fun was had by all!

Ours was just such an odd experience. I read another comment that summed up our experience pretty well: There's an obvious preference for the resort members over the resort guests. Ive never felt so uncomfortable, like I didn't belong, until I stayed at this resort. -delayed check-in -keycard didn't work -a/c not working properly -view blocked by large white -warm in common areas of The Lodge (elevator and 3rd floor) -pools are small -mini-golf very small and closes at 6pm -bathing suits not allowed in lobby -beach access closed Mon-Fri -not enough seating at pools -hard to reach anyone at the front desk -only one luggage cart at The Lodge -outdated -and my biggest complaint: borderline rude staff I would've left if I could have received a refund.

The reviews don't lie!! Reserved a 3 bedroom condo in the Ocean Tower. The ocean -- while able to see -- was a LONG way away. Kinda got the impression our balcony would be near the beach. Negative. The biggest problem was the bedding situation. In their defense, they did state that types of beds could not be guaranteed BUT they NEVER mentioned that a possibility would end up being 2 Tiny and I mean Doll-like Tiny beds in the 3rd room. Grown adults could not fit on these and ended up sleeping on the pull out couch (that was at least 25 years old) and had a Bar down the middle of the SKINNY mattress. Brought this to management's attention with absolutely no resolution - other than a 'sorry'. Nearly $700 a night for this?!? Hard pass next Thanksgiving. *UPDATE* Have you ever read so many words on the business replies that say and mean so little?!?

Over priced and underwhelming... The only thing this place has going for it is an amazing web designer that perfected the art of false advertising. Let's start with check in, they booked us in the wrong room, then told us it was our mistake even though we called and booked over the phone with their representative. Finally after much convincing, they moved us to the room we booked. Let's say "THE LODGE" also the only building the resort own owns for guests stays, smells like mildew and you can hear water dripping in the walls while sleeping (must be due to the missing roofing all over the facility). Every inch of the resort (please use Resort lightly) is falling apart and needs to be updated. The pool is over crowded and if you don't wait in line prior to opening , you will not have a seat for you and your family. Maybe 100 chairs at the "FANTASY POOL". The pool looks like it hasn't been cleaned in weeks, cups left all over the place from other guests, etc. It wasn't until we arrived that we realized it's a timeshare type of property where owners can rent their places out. All of the restaurants are understaffed and overwhelmed. Plan to wait forever to eat if you even get your food at all. They have a beautiful lawn that allows for kids to run around and play while parents relax and watch the ocean yet they have roughly 25 Adirondack chairs for 275 guest rooms (some capable of housing 6-8 guests or more). This made it impossible to sit or enjoy throughout the 3 days on property. Save your money and go somewhere else!! Wish I could do negative stars...

Stayed at Hammock Beach Golf Resort for a work trip. I am completely surprised by the overall 3-star rating as my experience was 5-star, without question. Spectacular views, an amazing golf course, and attentive, friendly service. The rooms were huge with a seating area and a large balcony where you could see the golf course, and ocean. They have beach access, several high quality restaurants, as well as fast casual options. Really not a reason to leave the resort, but St. Augustine and Daytona are both about a 30-minute drive if you are looking for some more to do. Had dinner at their reservation chop house one night. The sides and appetizers were just okay, but the porterhouse steak was 10 STARS and easily made up for it. Great drinks and huge bourbon collection. I will definitely return as this was a great stay and great resort.

CONS: The room we had in The Lodge was in much need of a redo. Old and worn, dirty lamp shades, one didn't have a finial and spun around when trying to turn it on/off, dirty grout in shower, plumbing fixtures nearly ready to come out of holes, outdated lighting in bathroom making makeup difficult, bleach spot on rug under desk table leg, no ice bucket in room and when we called to ask for one we were told we would need to pack that item -- really!! Dirty and moldy windows in our room, peeling paint on balcony furniture and severe peeling paint on balcony banister. Internet connection inadequate, TV channel selections poor and TV remote didn't work consistently. For cost of room plus $75 per night for our 17 lb. well behaved dog. And they charge a service fee if you charge room payment on day of arrival. Who carries this kind of cash on vacation??? So many inadequacies for cost we paid, can't recall all of them. Asian girl working golf pro shop on a Wednesday morning, was rude and abrupt to everyone including those on phone call for tee times. And, we spent over $350 in pro shop because husband couldn't leave with a pair of golf shoes he saw there and still got lousy treatment from her. PROS: We went in mid-April and weather was perfect! If you can overlook the room inadequacies and the cost you've paid, you'll have a good stay. The golf course, ocean and beach are spectacular. The Atlantic Grill restaurant in The Lodge was very good 3 out of 4 times, which once I was given rotten fruit on my plate. The lazy river was fun. We went early one morning before kids arrived. Beach chair rental is conveniently done on-line, but $60 plus tax for two umbrellas and two beach chairs.

The resort which should not even be called one is the worst. We have been going there over the years in the past but our recent visit experience left us to never go back. Stay away, it is not kept up well at all. Customer service is horrible and we found a spider on our bed old outdated rooms with the motel 6 type of AC unit that is loud as jet engine. We got there one hour early and checked in the front desk said our room was not ready yet and that they would text us when it was ready. 3pm which is the time to check in still no response so my wife goes up to the front desk and they said oh it's ready but they forgot to text us to let us know. Ok minor mistake no big deal. We go up to our room and the foyer to the floor looks dirty and unkept so far we are like I'm sure our room isn't like the foyer or the hallway which was filthy and dirty. We get to our room door and it is so dirty we were like do they not clean the hall ways at all?? We go in and we were hit with the worst smell of bleach like they used entire gallon of bleach for whatever reason. The AC unit is so loud that you can't even hear yourself think and the wife as there is no way we can stay in this room. It's smells so bad that we were getting headache after few minutes from the fume. So she goes to call the front desk and then she screams and sees a spider on the bed and I smacked it to kill it. Nasty smh really spider on the bed. So we called the front desk and complain about the room and they said we are full and cannot change the room until next day. Poor customer service. They didn't understand that we could not stay in the room. It was dirty, smelly, insects and loud room. They should have found some way to put us in another room! So we said then we are not staying here they said ok and just as we got off the phone the bellhop comes up with our bags and he could not believe how strong the bleach smell was. We told him don't bother taking our bags off the cart that we were not staying. He understood and we all went down to the lobby. As we are checking out the manager comes out and say well we can put you in a villa off of the main hotel facing the intercoastal water. I said we booked oceanfront for a reason. So no thank you. They were not accommodating and honestly at this point we were already disappointed and disgusted with the place and didn't want to stay. It's unfortunate and sad as we use to enjoy going there but I would never go back! Horrible place and it's has become a dump of a resort! They should not call themselves a resort as it is not worth the time or the money to stay there!

A bit overpriced for what you get. Be aware: if they put you over in the harbor side suites, they are nice and roomy but have limited amenities and is 3+ miles ( 6-8 minute drive) over to the other resort, beach, etc...

Hello, I am staying in room 742, Tower C. There is a clogged toilet there that is overflowing and flooding the bathroom. I called the operator to fix it yesterday 3/27 at around 10PM. They promised to send somebody. Nobody came. I called 2 more times. There was some excuse about them going to a wrong room etc. Finally at 11PM they said nobody was available to fix it. They promised to send somebody first thing in the morning at 7. It's now 7:35. Nobody is here. I am very disappointed with the level of customer service

2 years in a row So much confusion with the booking process. Always complicated and the rep today was a sales fast talker and would. It give full price until I had to ask specifically. Also took 3 days to call back

A super friendly and nicely appointed resort. It's a bit dated honestly, but the amenities are definitely still there. The resort has spotty wifi, something that definitely can be improved upon. More between 3 and 4 stars than just 3 stars. Everyone is all smiles and the room was clean and comfortable. The beach view isn't too close but definitely can see the gorgeous Atlantic with such a view. Overall a good stay. The water is hot and the room is dark!

Excellent resort. The golf course is immaculate and the hotel is elegant and fun. Play mini-golf with the kids or take a bike ride around the beautiful property or simply take long walks on the beach... the place is beautiful. Great restaurants on premises which are all in walking distance. Romos were big and comfortable also lots of self parking spaces available in a covered garage.

Flickering bathroom lights , stains on ground on "premium room" do not stay here if you want to get your value . This place is a glorified apartment looking complex dark and run down. Wish we did not trust the pictures on the site :(

Fabulous resort. Beautiful and comfortable. Melissa at the front desk was beyond amazing, more like a personal assistant and a family member.

This place is distasteful! My room looked amazing and the resort looked wonderful, but when i was going to take a shower, there was hair all over my supposed 'clean' towel. Once I checked the other towels, they were also covered in hair and stains. Do they not bleach or clean their towels? When we called to ask for more towels, they said they'd be up in a couple of minutes and never showed up, twice. The people are nice, but service is terrible and the prices are OUTRAGEOUS! Not to mention that I am paying close to $600 a night, you get no amenities for free. All of the family fun activities, like glow in the dark mini golf cost money. It's only $5 per person, but when you have a family of 7, it adds up. This trip was a treat, and considering all of the money that my family and I are spending, we should be able to get family activities for free. I will not be coming back here, and if I were you, I wouldn't either, just book an air bnb and find you're own family fun activities to do for half the price and more of the fun.

Stayed here recently for a two night stay. First off, it's expansive. It's basically a Vegas sized building in the middle of swamp land Florida coast. The room we had was a king with a sofa pullout. Decent size with a small kitchenette - small fridge and microwave. We stayed here in February and the place was pretty empty. It was kinda weird being in such a huge place with very few guests around. Not complaining. Just strange, empty. Seems this place has a lot of wasted empty space, too. Pool area was real nice. Large, multiple pools, both indoor and outdoor. Slides, lazy river. Gym, sauna, steam room. Good stuff. Food options on site. Not the greatest. Loggerhead's bar and grill - not good. So, I order the chicken sandwich which states clearly on the menu that it comes with fries and cole slaw. Waitress brings it out. First off, I kid you not, there are about 8 french fries on the plate and no cole slaw. And the fries are each about a half inch long. Obviously, bottom of the deep fryer refugees. I am puzzled on a couple levels - number one; why the infant sized fry portion; and two, where is the cole slaw? I ask our waitress, hey I think this comes with cole slaw? She then says, yeah, we've been having an issue with the cole slaw and says she will check. ??? If you knew there was some regional cole slaw shortage, then why not offer me alternatives from the get go? If I didn't say anything, nothing would have been said or done. Weird. Anyway, she brought more fries. We also tried the on site sushi place, which was decent. All in all, service at this hotel was ok. The property is a mixed bag of vacationers, full time residents.

We had a fun family weekend staying in a 3 bedroom. Lots of pools to choose from during the day and I think we went in all of them! If we could do it again, we would get there when the pools open to get chairs together. It rained several times (it's Florida) and when they closed the pools due to lightning, we went quickly to the indoor pool to wait out the rain and get chairs in there and then got chairs at the main kids pool when we were allowed back in. The guys played golf two days on two dirterent courses and we got to see them when they were on the 18th hole on the ocean course, from our 7th floor balcony! The main tower is quiet at night and it looks like many of the regulars don't stay there every weekend. The 1 bedroom suites were all fully booked on Saturday night so book early if you just need one bed and one room. The place is clean, could use some updating but truly is clean. Try this place-it is great!

What an amazing trip! Starting with the valet at the front giving us clear directions to our building after we checked in. The valet is available for you but mostly for people coming to events or one of the 6 restaurants. The front lobby is large and has a great store with fun buying choices! Our checkin went fast and smooth even with the social distancing. They gave each of us a card with our name on it like a credit card hooked to our card at the end, to use all over the resort instead of money. It was also your room key and pass to get into private areas. Our 3 bedroom condo was incredibly beautiful and everything is easily walkable. Well, I broke my foot and was using a cane, so I just called the shuttle stand and they would send a golf cart for all of us and our gear for the day all the way to the beach! All we did was tip him every time - ask for Kyle - he's so sweet!! The pools were very well kept for their age - you can see some renovations need to be done soon but they must have a plan because everything was taken care of and the landscaping is outstanding. Their are kid pools, adult pools w/bars and a small lazy river that looked fun but we never made it there. Overall, the staff is attentive and kind and I can't WAIT to return!!

Mostly wonder and friendly help and food. Safe wouldn't open. Alex at front desk had no solution on Saturday except wait for engineer at 9. Transport for us at 9 am. If we had insulin or other urgent medication no one on property could help us. A maintenance man I think actually did have a key to safe and opened an hour later thank God. She apparently was clueless on that fact. Also AED behind desk in an office where in a cardiac arrest no patron could go grab and use within minutes to save a life. No signs displayed as to its location

Thank you, Alex. The hot water problem was fixed by about 3p. I wouldn't call the repair "efficient" since it took us three phone calls on Sunday before asking to talk to someone in management....Alberta. After that, things got moving. Jason and George came and fixed the water heater valve.

We were booked on the 4th floor in a three bedroom condo in the south tower. These condos have private elevators that guests are not allowed to use. the one and only elevator you're allowed to use was down so they could paint. long story short, after 3 hours of having to hoof it up and down the stairs, I was finally able to get David, the manager on the phone. He seemed indifferent (as well as many of the front desk staff). literally 3 hours of asking for help with a production amount of gear and they kept telling us We needed to use the stairs. The elevator wasn't broken, it was being painted and they wouldn't let us use the private elevator until I was able to get one of the valet/bellman to make things happen for us. I want to shout out to Devon and Andy in valet for their hard work and kindness. If I owned the place id promote Devon and fire David. we will never stay there again.

Just got back from 5 days at HB and wow, it exceeded expectations on every front! We stayed in one of the Ocean Tower rooms and it was perfect and had an amazing view of the Ocean Course and the beach. Service everywhere was great! We enjoyed all the dining options and loved them all, but Delfinos was our favorite. Beach staff was awesome. Pool areas were super clean and well attended. The Conservatory golf course was great, but the Ocean Course is absolutely stunning. Some of the best oceanside holes I have ever played. Conditions awesome and staff great as well!! Special shout out to Paula who was a super helpful resource for us!!

Update: Angela called back later that day, apologized for the lack of beach access and refused to provide any customer service credit whatsover. When I repeatedly pointed out that guests were clearly paying for a key amenity (on site beach access) that they were NOT receiving (both through resort fee and premium room rates), she refused to provide any credit - not one cent. See attached picture showing the shuttle schedule that they later posted. Rather than be dependent on their hotel shuttle schedule for beach access our family just opted to drive ourself to nearby beaches (as I'm sure other families did as well) - clearly not what we'd envsioned when paying a premium for a resort with direct beach access. I don't blame the hotel in any way for dune recovery efforts the county may have imposed, but I absolutely fault them for not making any attempt whatsoever to at least make a goodwill compensatory gesture. They may continue to blame the county for the closure (that they may not control), but they have ABSOLUTE control over credits they can choose or not choose to issue to guests. It's really incomprehensible. I've had hotels and other estalishments offer a customer service credit for MUCH less inconvenience. I'm not at all surprised to see two additional one star ratings since we checked in earlier this week. Glad to be departing today. What's ironic is - since we're here on business, we'll be reimbursed for our stay so for me, it's not even about the money. It's the principle of being clearly charged for a critically important amenity that you're obviously not receiving. Horrible customer service! Horrible hotel management (and yes, I emailed Brad H. as soon as the initial incident happened). ******************** We checked in last evening and I went to the beach this morning and was nearly hit by a bulldozer. Apparently, they're doing construction directly on the beach all week which apparently means virtually no beach access during our stay. There was ZERO mention of this when we checked in last night. I went to the front desk to get more information and she said they'd just learned of the work being done on the beach as of this morning and a shuttle service would start running every 2 hours to take us to another beach. When I asked for a credit on our account for each stay during our visit, she said she'd have to ask the manager (Angela) to contact me. Huh???? Why wouldn't the hotel automatically credit every guest in the property for the inconvenience of not having beach access? She told me that the resort fee covers more than beach access and I reminded her that I'm paying premium rates for a property directly on the beach. It's clear the management here is more focused on pushing back than accepting accountability and prioritizing customer service. After she (Jacqueline) took my information, she noticed my husband's name on the room key and said that since I hadn't been "added" as a guest in the room, the manager (Angela) may not even contact me. I told her that I'd made the reservation myself and put it in my husband's name because he was attending a Primary Care Conference and would be submitting it for reimbursement, but my cell number (and email address) were both in fact the ones listed on the reservation. She reiterated that my name wasn't on the reservation - clearly emphasizing her chosen focus/priorities. It's so tragic to encounter customer service representatives who clearly have little regard for customer service. Providing a credit for the significant inconvenience of not having advertised/paid for beach access is the absolute minimum they could have done, but instead, Jacqueline insists that this be escalated to hotel management when hotel management should have taken accountability from the outset and proactively credited guests accounts in the first place. Horrible customer service - waiting for Alberta to contact me.

The prices are steep, but we thought it would be worthy the stay. We were disappointed! Check in was at 4pm, but we weren't able to get our room til past 5:30pm. We decided to have a drink at the Atlantic Grill( one of their restaurants) while we waited,and the bar atender was not welcoming and very dismissive of us. Even when they called to let us know our room was ready, they didn't apologize for the delay. You also have to pay $15 per chair and $15 per umbrella if you want to use it at the beach. All the resorts we stayed before this was "included". We won't go back.

I've been coming to this resort since I was a little kid and have always loved it here! From family vacations to weddings we've had so many memories here! The condos are absolutely gorgeous, they have so many restaurants on property to choose from, you can walk to the beach, and the outdoor pool area is AMAZING! I've spent countless hours in the lazy river and going down the water slides! They have other pools in the back by the bar where you can just relax and drink away from all the splashing kids playing. It truly has something for everyone! The also have a great gym with lots of different options to choose from and a super relaxing spa! I love getting facials and my nails done there it just adds to the peaceful relaxation of staying here!

Horrible customer service...the check in process, etc. We went for their advertised New Years Eve party on the lawn overlooking the beach. At the stroke of midnight EVERYTHING closed down. The fireworks went off at midnight and we turned around and EVERYTHING was close. The outdoor bar literally dropped the shutters closing the bar at the stroke of midnight. Usually when an establishment advertises an amazing New Year's party they stay open for AT LEAST another hour. Plus there was a huge NCAA football game on that had a unbelievable ending (Georgia vs. Ohio St.) where it ended EXACTLY at midnight with a game ending field goal. The bar tenders dropped the protective shutters not allowing the fans to see another moment of the game....UNBELIEVABLE! In addition, when we arrived early we and let the front desk know we were on property in case the room is ready before the designated check in time. They literally lied to us 6 times starting at noon saying the room is clean but waiting for inspection. We understood the room was not promised before official check in but they should have just told us rather than continue to lie. In the end, not only did they not have the room ready at check in time, we had to wait an additional two hours after check in time. once we finally arrived at the room we found our room was not up to par with the other rooms....DEFINITELY not worth the $800/night we paid. They conditions of the condo were on par with a roadside motel. Our friends' rooms were beautifully decorated with appropriate beach decor, but our room was decorated with ripped furniture and TVs that did not work.... I felt like I was vacationing in a condo with furniture someone moved in from their deceased grandparents house. Everything was old and disgusting. Please note we were paying the exact same price as the people who had beautiful decorated condos. DO NOT WASTE YOUR VALUABLE VACATION TIME, YOUR FAMILY TIME OR YOUR MONEY vacationing at Hammock Beach Resort!!!!

This is an overpriced resort that has high prices and lack of service. I took my entire family, a party of 17, to this venue. The pools are over crowded, the food service is poor as poolside help is lacking....they are under staffed. The property is a "cashless" place where you cannot get change for a large bill to give tips. I was told you need to go to the Valet to get change as they were the only ones that have cash. Be aware that they charge $10 for parking, but never tell you that overnight is 18. They will NOT clean your rooms. You have to ask to service. I had a private dinner at Delfina's that took 3 1/2 hours. We had 14 people and 2 children. They had ONE waiter. I could go on and on..but buyer beware. I wish I had read the other reviews before going to this property as I would have gone elsewhere.

An update as a reply to the "owner" comment. Perhaps things have changed since we last stayed in July 2021 but I will never know and I will never return - Do you think I actually made all this stuff up! Just go to your Facebook page go to TripAdvisor and look at the other negative reviews and you will see similar comments. do you think the pictures I provided are fake? Everything I posted happened in 2021 of July which did not make the stay enjoyable and it was nothing like past stays - I definitely won't be back and I will make sure others know what they might expect. Are you going to deny anything that I posted happened in July 2021 - or instead make a blatant comment about some useless award that doesn't mean anything - it's the people that matter the people that actually stay and experience what goes on.

My husband and I and our nine year old just checked out of our ocean view, premium one bedroom, suite in the main building. We stayed for 4 nights. This was our first stay there. We thoroughly enjoyed ourselves. We visited the Atlantic restaurant for dinner and breakfast and we enjoyed it as well. The inside and outside pool area was very nice although harder to find chairs on the weekend. My husband got a nice massage. We played mini-golf (which was free daily). The customer service experiences we had were warm, friendly, and helpful each time. We also enjoyed the beach, which apparently was shut down last week for refurbishing. Our room was clean and well appointed with daily cleaning service. Would totally go back!

amazingggggggg 5 stars the house was 5500 square feet with allll the rooms having disney feel to them. the children's rooms omg fairytale.. it has everything and more .. movie room, game room, huge house. inground pool jacuzzi just gorgeous ...

The Layout in this place is terrible indoor pool you couldn't even see through the bottom. Bring your own food unless you go to the most expensive Restaurant.

Well, very nice landscaping and views of the beach and golf course. The room was ok, not remodeled as told. The food was really good. The one star is for the pool areas, no where to sit, by reservation only or first come basis. We had no luck both days. Some staff members at the pool were rude (Omar). So we decided to check out a day early since our pool experience was ruined. Make sure to make a reservation for the pool and don't come during a holiday!! 5 stars go to Kyle in Valet, Jorgia at Atlantic Grill and the front desk staff.

This is such a tricky review to write, but I have to be honest. I was skeptical of the hotel from reading all the reviews either 1 star or 5 star, I hate that. So lets begin. We stayed at the lodge which is probably the only area in the hotel I would recommend. There are about 20 rooms in this section and they are all very large. Our room was 1000 sq ft and ocean view and very reasonable at 500 a night. Hard to beat this anywhere in FL. Yet someone even with these large rooms and smaller section of the resort, we could still hear the noise of neighboring rooms and the hall. Our bed was broken, as my side sunk like the titanic. There are about 8 pools to choose from, yet some are heated and some arn't why? The ones that arn't are not really enjoyable, maybe in July or August but not in early May. One that isn't but should be is the lazy river which is small but everyone enjoys it. We were here 2 full days and on the second day they were doing repairs to it and it wasn't running for hours. It wasn't until my wife asked the repair guy for more info that he replied Oh, I can turn it on while I work on it. And just like that she saved this resort from more negative reviews. The arcade has 3 games in a room, not much of an arcade. Booking the hotel was also tricky, I am glad I called and didnt try to book it online. I can still recommend this hotel with all its quirks as the hotel was good for families. I would never recommend this hotel if you're looking for a romantic getaway with you wife. I would also like to note, that you don't have to reserve the seats around the pool at least in May. We never had to fight for seats. However if you want a seat at the beach, they will charge you.

I think your money is best spent at another resort here in Florida, the check in at 4PM is too late due to overbooking. The pool was overcrowded and a definite COVID-19 risk with nobody wearing masks except for staff. The 3 bedroom suite which I stayed in was very spacious but the amenities are dated. Also I am unsure of the quality of cleaning as I found two giant hair clumps on my shower and a nicely brown stained towel that I was going to dry off with. Overall 2/5 stars, better off going somewhere else.

Property is unkept and the staff is beyond rude. Furniture in the common areas as well as rooms are damaged and old and dirty. Musty smell in closed areas. Restaurants are just as sad looking. Location is far from any entertainment let alone st Augustine Worst of everything is how unprofessional and rude staff is.

Our family of 5 had a wonderful time at Hammock Beach Resort! The three bedroom condo we stayed in was beautiful, spacious and clean. The view, pools and food were all perfect. Our kids especially loved the pools and having gelato everyday! We would definitely go back. I highly recommend this resort.

What an incredible resort. I have a few colleagues who own condos here. You can use your condo or allow it to be rented out by the hotel and get some income back. The outdoor pool area has a massive spiral slide and a lazy river. There is an indoor pool as well. The beach is also nice since it is private and far from any public area so you can find plenty of quiet areas. They had yoga on the putting green when we were walking around.

Great location...private beach. Sad to hear they may be closing down the Lodge at some point and building a new tower. Love the older, quaint, beach front Lodge. I wish there was more seating at the pool but I'm not entirely sure how you'd fix that without tearing completely down and rebuilding. Food/Drinks are COSTLY...but everything is on site. That's what you're paying for I suppose. Beyond that...all positive from me.

Recently stayed at Hammock Beach Resort for a work retreat. Overall the stay and resort was beautiful however I was highly disappointed in witnessing a female bartender in the Sports Bar Loggerheads attempted push Miller Lite on my colleague's when they ordered Bud Light. At first we thought it was mistaken communication, but when asked again for Bud Light she stated "you mean Miller Light right?!". Our company is global and very diverse company, the political approach from a Resort of this size was very disappointing.

My wife took me to the Hammock Beach Golf Resort and Spa for my birthday this year so we could party in style! This place is gorgeous and quite enormous. The property is situated on 76 acres of prime real estate which showcases a Jack Nicklaus golf course considered to be the longest, and most difficult course in Florida; Multiple tennis courses (rated top 75 among resorts); a 91,000 square-foot pool complex featuring a lazy river and water flume; and a 50,000 square foot indoor/outdoor meeting and event space. There are several ways to stay with Hammock Beach: Vacation rentals: Feature fully furnished luxury condo's, and homes located throughout Cinnamon Beach, Yacht Harbor Village, and Ocean Hammock communities. The properties are within close proximity to the main resort but not actually on the property. However, guests receive all of the same amenities of the main facility if they decide to stop in. This is a great option if your family is staying in Florida for an extended amount of time. The Main Tower: Select from 311 individually owned/decorated rooms within the main resort such as the Oceanview one-bedroom suits, Premium one-bedroom suites, Luxury Ocean & Golf View Condominiums (3-4 bedroom), and 2-3-bedroom villas. The Lodge: a 20-room oceanfront boutique hotel on the grounds of hammock beach golf resort and spa. We opted for the Premium (700 square foot) one-bedroom suite ($300 per night). The room was located in the main tower on the 10th floor and provided a spectacular view of the ocean. The room was beautiful yet has seen a lot of traffic. At one time you can tell the finishing's were premier but now, not so much. Much of the wooden furniture is scuffed up and needs to be refinished, the ottoman chair and pull out sleeper sofa should be replaced. The refrigerator was not working and the AC sounds like my neighbors 6.7L Cummins diesel. Additionally, we had continuous issues with our room keys malfunctioning which became a burden every time we needed to return to the room especially after being in the pool. There is nothing worse than sloshing through a four-star hotel lobby in your swimming attire to address such issues. The biggest problem we encountered with the room was the drug paraphernalia (expelled CO2 cartridges) found in the crevices of the sleeper sofa and behind the coffee maker (WTF??). Although we were not crazy about the room, we were very happy with the resort's 91,000 square-foot pool complex. We spent the majority of our time by the pool and at the beach soaking up the sun and hydrating with alcohol! I am assuming beer costs $7-$8 each because our mixed drinks were $14 a pop. Guests are not allowed to bring coolers into the pool area, but Yeti cups are allowed, so making a drink or two in advance is not an issue. We did not order any food but from what I have seen going out it was not impressive. The pools were well maintained, however, the poolside bathrooms were not. I do not recall seeing any of the poolside bathrooms being attended for most of the two days we spent by the pool so wear those flip flops! The staff is required to wear face coverings and practice social distancing at all times however anything goes for guests. Of the thousands of guests coming and going and slopping around the pool areas, I counted about four people wearing face covers. There were times when I forgot all about Covid-19 actually being a thing. We utilized our masks quite often, but I appreciated the freedom to take them off when we needed it. All-in-all, I would return to this resort in the future but will be more selective with our room choices. The rooms are individually owned, so experiences will vary (hence the mixed reviews). We had a great time and enjoyed the opportunity to relax in such a beautiful place. The staff was wonderful, helpful and the hotel manager did accommodate many of our issues, and because of the feedback received from resort staff, I would recommend staying at this resort and plan to return in the future.

Cancelled our villa 1 hour before check in. Offered us an off site alternative without discount or negotiation

We booked a Holiday weekend with ocean view & terrace. When we arrived there was work on the outside of the buildings so that scaffolding was moving up & down, hammering and dust were there and the windows to our rooms and sliding doors to our terrace were covered in plastic with blue tape (I have the photos of all this) so NO views and NO terrace. Managers laughed and told us they had no other rooms & we could not get a reservation anywhere else so we were forced to stay. They charged us the FULL price & when we complained to American Express about the billing they outright LIED and said no work was being done. I would avoid this resort as they are nasty and untrustworthy