Hampton by Hilton Berlin City West

I will stay at this hotel for 5 days, and as always, their service is exceptional. Before my trip even started, they reached out to check if I needed anything, which was incredibly thoughtful. As a first-time visitor to Berlin, their warm communication made me feel comfortable and welcomed. I’m already looking forward to my stay. As a Gold member, I’m thrilled with their attention to detail and customer care!"

This was a real mixed bag, with good elements and not so good thrown in to what was, as expected, a decent chain hotel. ||The first thing to say is it is right next door to the railway line. So there are really very frequent trains that you can hear and feel, though they were not so obtrusive as to disturb our sleep or conversation. It was a train spotter’s delight, as we got close up views of a train every few minutes 24/7.||That meant the location was convenient as the public transport system is cheap and efficient. From Sauvignyplatz or zoological gardens we could travel to anywhere in the city in 20-30 minutes. And the neighbouring area had a good range of shops, cafes and restaurants. ||The room was well designed, seemed recently refurbished, and had a desk, sofa bed, TV as well as the main bed. The shower room was good, spotlessly clean and with good water temperature and pressure. However I found the bed very firm, so I woke up stiff each morning. Also the TV had no options to use subscription channels (Netflix, prime, Disney, etc) so unless you bring an hdmi cable and device there was only a limited range of German language telly and radio, with points the signal was fuzzy or cut out entirely mid film. WiFi was adequate, but not amazing. ||The buffet breakfast was plentiful and informal, with some nice items (good coffee, fruit juice, yogurts, breads, cheese, jam, cake) and some cooked items, which were frequently replenished. However the scrambled eggs were slimy and the vegan nuggets were inedible - I suspect they were deep fried insufficiently but left to sit in the oil. You could literally wring oil out of them, and pressing them repeatedly in a serviette never reached a point they didn’t leave a greasy print. It was busy after 9am so we had to walk around to find a free table. The fresh fruit was good, but ran out before end of service. The waffles required queuing, as there were only two machines. ||Staff were mixed. For example on arrival we asked about food options. It was late on New Year’s Day, so the receptionist said only fast food was available in the area (they have no catering or room service outside the breakfast buffet). I explained we are vegetarian and she shrugged and said that was bad luck, offering no other assistance. Yet we found that we could order an array of food options to be delivered via uber eats. Likewise, despite booking as a family they made no attempt to give us two rooms that were near each other. At another point I went to use the toilets in reception to find a male member of staff cleaning in the ladies (no signage warned of this). He gestured for me to use the disabled toilet instead. So I did. But just a few minutes later he used a key to override the lock and walked in on me in the disabled toilet. That was weird, but he seemed surprised, so I’d like to think it wasn’t intentional. The cleaners made up the rooms nicely each day.||So overall, it was okay, but even with premier inn expectations (rather than expecting more from a Hilton brand) there were definitely things they could have done to improve our experience.

The hotel is located just five minutes from the zoo|Very convenient to walk towards two of the center shopping Boulevards (Wilmerdorf and Kurfürstendamm) | |The hotel reception, team, are super helpful and friendly ||One Feedback concerning the room - there was no mini, but no other refrigerator||Another Feedback concerning the breakfast room|I would expect more options besides scrambled eggs and hard boiled eggs|Omelette options by order is not a serious request ||This is the only two reasons the hotel got 4/5 in my opinion. |It’s a definitely a good choice for first time in Berlin all four returning visitors , On top of all the location of this hotel is absolutely perfect!

We stayed here for 2 days and as a hampton brand (not the actual Hilton) the stay was quite nice. Staff is nice and friendly all the time. The room was good however their "Courtyard View" is just a marketting gimmick. Their Courtyard is very small and all you can see is another building with some trash cans, specifically when you are on the higher floors. So, do not bother to opt for this. The breakfast offered was really good with nice variety including hot items, bakery and juices. Waffle and Pancakes were a plus for us. The hotel's location is near the very famous Berlin Zoo and numerous shopping centers. The city center and other attractions are reachable and not very far. One of the Christmas markets was walkable from the hotel.

We stayed for 3 nights with breakfast.|Overall, very good hotel with nice bed, bathroom and shower. The location is also very good with good public transport links. The breakfast has lot of options including hot and cold foods. The only downside I can say is there was no water in our room, to drink after checking in. So I had to visit the reception and buy an expensive bottled water and bring it on our room. At least a welcome water drink bottle in a room, would have been nice for guests. We the purchased more water bottles far more cheaply at a local supermarket.

Fabulous service, staff, cleaning team & breakfast team.|The rooms were spacious, WiFi excellent, tea & coffee supplied along with a spacious bathroom with shampoo, conditioner, shower gel, soap & body lotion. |Not far from the Kurfurstendam, Savigny‐place for the trains.|Bus service either end of Uhlandstrasse

A fabulous hotel right in the centre of West Berlin. Staff are very friendly and accommodating. The free breakfast is outstanding, it’s a full buffet offering everything you can imagine. The best I’ve seen at a hotel. We would be happy to recommend staying here and will certainly be back in the future. Well done!

We stayed here for a city break booked via EasyJet. A great, very clean hotel and friendly staff. The room was clean and ready early for us which was great after a very early start. The hotel is well located for exploring Berlin with easy access to public transport and shops. Lots of local eateries around to choose from. It appeared nothing was too much trouble for the staff. Breakfast offered a good continental range to choose from along with a relaxing bar area for the evening. Thanks for a great stay.

We went with this hotel due to the close approximately to the subway lines, restaurants and shopping area near by, which was added plus. The staff were friendly and checked-in without any issues, the staff member explained everything during the check-in. The room - three people stayed in a room with a queen bed and a sofa bed, which was already made before we got there. However, with the sofa bed made, the room was very hard to move around. I don't get why they don't have shower doors or curtains in Germany, the only thing that prevented the water from flooding the bathroom floor was the glass that covered the half of the shower. The sofa bed was very soft, so for folks like me who like hard bed, it's was very uncomfortable. Breakfast was included... the menu items were the same every day we were there, but they have a waffle machine with two different flavors - original and blueberry during my stay.

The hotel is close to Tiergarten and all tourist attractions. Its in a safe neighborhood, rooms are clean and service is excellent.

I'm familiar with the Hampton brand of hotels from my trips to the USA and this is their first hotel in Germany I got a good price through Expedia, which was a nice bonus. It's located a 5-10 minute walk from the Zoologischer Garten station transport hub, making it a very convenient location to stay. The express train from Schoenefeld Airport stops here as does the express bus service to Tegel Airport. The U2 and U9 Unter-Bahn lines also run through here and many buses stop at the big bus terminal just outside the station The building is very modern as is the decor. Although a train line runs directly next to the hotel, the sound-proofing is amazing - I had a room literally next to the train tracks and I heard nothing The receptionists spoke fluent English and check me in many hours ahead of the official check in time as I had caught an early morning flight from London, which was a nice touch. They were very helpful with directions and recommendations The room was comfortable with modern decor and in good condition. As expected, there were limited English channels but I was able to keep in touch with the news and sport. Wifi is free and the reception was good throughout the building A buffet breakfast was included in my package and it offers a good spread of hot and cold items. The staff do work hard to make sure that the food was topped up Besides my contributing to Paris Hilton's inheritance, I can't think of a bad thing to say about this hotel and I recommend it whole-heartedly for a visit to Berlin

Summary based on one multi-night stay: -good location 7 minutes easy walk from Zoo station; 5 minutes walk from 109 bus stop from TXL. U and S bahn nearby -many restaurants nearby -ok security. Elevator requires key card, though adjacent stairs unsecured -quiet room on courtyard -ok fitness center -air con ok and quiet, but analog setting -no safe, refrigerator, or microwave, which are common in Hamptons -friendly staff, more than competent in English -better than average buffet breakfast -better than average internet -ok prices for this area -in-room coffee and tea -not enough electric receptacles next to bed. Generally not enough electrical receptacles. -water bottles not replaced -towels hung up by Housekeeping, not replaced Recommended in this area

Excellent hotel in very good location. Uhlandstrasse metro stop is about 2 min walk, same as the bus stop for Tegel airport bus. Plenty of restaurants available in next blocks so you don't have to deal with big crowds right at near hotel. Hotel room as very good size, clean and new. Breakfast was great and free! Sometimes the price goes over 100 euro but often it's less. Highly recommend.

Stayed here while on a business trip to Germany. This Hampton is the first in Germany and has been open for about a month now. It is my understanding that it has been operating very well thus far. The hotel is seemingly located on an off-the-path type street, however it is close to many shops and a plethora of restaurants... I almost like to think of this area as comparable to New York. The hotel has a nice, spacious modern lobby. As an American visiting Europe for the first time, you notice how much smaller everything is - the elevators are narrow and the rooms are tiny. I believe they are about a foot narrower than a typical US Hampton Inn. However, the rooms are nice, bathroom is nice and spacious; has an adjustable shower hand. Beds are twin-size and I believe the largest bed they have is a queen by request. Flat panel tv in the room, but I think it is like 24". Breakfast is amazingly crowded and busy. Offers most of the same items as the US brand, both hot and cold items - but I also noticed the offered cheese which I haven't seen in the US yet. They also opened up the meeting rooms to accomodate all the people in for breakfast. All in all, I'd love to stay here again. The staff is super friendly, young, and knowledgable. The hotel is located in a great area just within walking distance from high-end shops.

My husband and I stayed at this hotel for three nights back in September on our way through Europe. We were looking for an affordable, yet quality name brand hotel in the heart of West Berlin, and this Hampton by Hilton was a perfect choice! For all of you English speaking travelers, you will be happy to know that the staff are bilingual, though it never hurts to try a little bit of Deutsch. The check-in process was breeze, and I would recommend asking for a room away from the S-Bahn tracks facing into the courtyard. The rooms are comfortable, modern and clean. We ended up losing our European plug adapters and the front desk was happy to provide us with a replacement for each of us to borrow during our stay. Each morning their is a full German breakfast "Fruhstuck," which I recommend filling up on before your adventures in the city. You can even sit outside on the terrace if the weather is nice. Public transportation is extremely close by bus, U-Bahn (underground) and S-Bahn (overground) throughout Berlin. I highly recommend the Story of Berlin museum with the underground Cold War bunker that is only a block away on Kurfundstendamm Strasse. This is also a great area for a late night stroll. After a full day of touring around the city don't forget to check out the bar. We met a wonderful Australian couples to share travel stories and the bar staff were relaxed and offered great advice about local places to visit. They have great drink prices and even locals Germans are known to frequent it. Overall, if you are a traveler looking for comfort on a budget in a great location, check out this hotel!

We ordered our stay just looking around on a hotel website. This came up, and we thought: Yeah, sure! The hotel had a really nice location, just 2-3 minutes from the main street of (West-) Berlin, Kurfürstendamm. Also, the rooms looked nice and clean, and best of all: The price was really good! We were definitely expecting something way higher, with dates in the main season for European vacations in general. We arrived at 9.30, 5 1/2 hours before the actual check-in time. But, as we stated this when we ordered, we got to check in. The room was perfectly clean (like the rest if the hotel), the view towards the street was really nice and they had even made the extra bed ready prior to our arrival. As we were terribly tired, this was everything we could have hoped for! The breakfast was great with all kinds of foods, the staff was polite, service-minded and helpful and we had a great stay!

I stayed two nights and this is the most chic Hampton ever. Good breakfast and great night host (shout-out to my dude Felix). The folks at the desk weren't the perkiest...but it's Berlin. The last night I was there they kept serving us beers until breakfast and even ordered a pizza for us (if we paid)...so I give them lots of credit there. It's an easy choice for business travelers on a budget who are Hilton club members. The area of Berlin ist cool, aber offensichtlich kein Kreuzberg/Prenzlauer/das andere gentifrizierendes Vorort. Enjoy and say hi to Felix the night manager if you get a chance. www.thekalamabooze.com

This is a very impressive Hampton Inn property and the first in Germany if I understand correctly. The staff were very friendly and the public areas & amenities exceed the Hampton Inn properties typically found in the USA. In addition to the typical breakfast area (which was large, modern and overlooked and interior courtyard/garden) there was a public lounge with staffed bar and library/business center. The rooms were average sized but if the sleeping area seemed smaller, the bathroom seemed larger. Location is a block or two from S-and U-bahns as well as the tony shops on the Ku-damm. I would happily stay here again just to explore the neighborhood and its many restaurants.

We got a great deal on this room for $90 Euro... so good that the front desk couldn't even believe it. We were in a great part of Berlin and close to the UBahn. The hotel was very clean, up to date, and comfortable. I would definitely stay here again! The breakfast was decent for a complimentary continental.

Lovely, quiet room--you won't regret staying here. Close to the U bahn. The hotel is pretty green, too, the hallway lights only come on when you walk down the hall. Light fluffy pillows. Do watch out in the shower, though it can be slippery. Good breakfast, hot or cold, with lots of options. Friendly staff. Excellent business center which helped get an important document printed, too, no charge.

Great location, facilities are average but the staff get a single star for a total lack of customer service. I couldn't even get them to sell me coffee, which is not available for free outside of breakfast time. Buy water for walking, they told me to drink the tap water instead of selling me water which not so conveniently is sold at the bar. I travel a lot but will pass on this place the next time.

Nice, clean room, pretty much to Hampton standards. Excellent location and busy breakfast.

Stayed for five days in September 2015. Great staff. Clean. Quiet ( ask for courtyard room). Highly recommend .

An excellent hotel! Centrally located in Berlin near a metro and a bus station. The rooms were spacious and the breakfast was delicious and included in the room price(!). The staff was also very helpful. Great value. All in all, I highly recommend this hotel and will definitely use it again on my next trip to Berlin.