Hampton by Hilton Frankfurt City Centre East

Excellent select service hotel!! The staff were SUPER. They were very friendly and always had a smile. Jarret at the front desk was especially helpful and considerate. The rooms were clean, but keep in mind they are compact. Lobby and gym were also clean and well kept. Very nice stay and would recommend!

It’s a decent hotel outside of Frankfurt ost Bahnhof Train Station. The location is great as Central European bank is walking distance as well as Italian consulate. Nearby there are many restaurants as well. Well connected with tram and bus stops for public transport

The lobby is a little bit loud but the staff member Le Nu Mai Chi was extremely nice, we arrived a bit early and she welcomed us with a really warm heart. Even though there was a long line and many calls coming in she still took the time to write down the train connections for our next trips in Hessenand we only waited about 15 minutes

We stayed in Germany for a week and our experience was made unforgettable thanks to a wonderful staff member named Le Nu Mai Chi. She checked us in with such kindness and care, we arrived early around 9am after a long and sleepless flight,she did everything possible to let us rest and check in early. She even offered warm tea and hot chocolate for my two sick daughters. Throughout our stay, she helped us with restaurant tips and sightseeing spots and was truly one of the most helpful people we met on our trip, unfortunately we checked out on her day off and couldn’t thank her in person or give her the small gift we bought. The hotel itself was also great amazing and it’s close to shops pharmacies and the train station, highly recommended

The hotel was clean and neat. The service wasn’t bad but they were definitely not going out of their way. The breakfast was super nice and a great way to start the day! The rooms are comfortable but on the small size. The bathroom was larger and roomy. Good sized shower and excellent water pressure! I like the neighborhood and the train station is adjacent to the hotel.

I recently stayed at the Hampton Frankfurt City Center East for a short vacation. While the hotel itself was nice, I had a very disappointing experience during check-in. The colored lady with braided long hair and i think her name is Aisha who assisted us was unprofessional and rude, seemingly assuming we couldn't understand English. Her behavior left a negative first impression.However, I must highlight the exceptional service from Mr. Angelito, who worked the night shift. He was incredibly professional, made extra efforts to answer all our questions, and helped resolve an issue with our room. His dedication truly made a difference in our stay.Additionally, Mr. Mykhail was very professional during our checkout process.Overall, the quality of service varied greatly depending on the staff member. I hope the hotel addresses the inconsistency in customer service..

Very disappointing stay. The hotel was far from Hilton standards overall dirty and poorly maintained. The check-in experience was terrible: the receptionist was cold, unfriendly, and showed no empathy. While I was checking in, she even answered rudely to another guest who had called the reception, not exactly a professional attitude. The room was freezing cold, and there was no option to change it. The TV didn’t work and some gym equipment the same. For €400 per night, even during CPHI, this was completely unacceptable. Definitely not worth the price and not what you would expect from a Hilton brand. I wouldn’t stay here again.

The hotel is amazing: perfectly located, comfortable, and close to the metro/train station, as well as the market. The rooms are quiet and clean. If you’re lucky, you’ll be welcomed by Angelito, a kind, polite and friendly staff member who deserves to be mentioned.

Favorite part of our stay was definitely the all included breakfast. It's not like you typical fake eggs from the States. This is your all around European treat. From fresh eggs bacon and hash browns, also included two espresso machines, fresh breads and croissants with jams to tickle your fancy. Rooms are average but spacious for European standards. Shower is open (not a fan) and extremely clean. Abrupt German personality at the front desk but here I would expect no less. Only downside is you are NOT able to adjust temperature in the room. They basically told me it is what it is. Short walk to the river path and 10-15 min walk to old town. Great value for the $$

'Ello chaps! Hampton by Hilton Frankfurt City Centre East is located, as the name implies, on the east side of Frankfurt's "downtown". Just minutes by foot and car from the European Union Central Bank, it's also right next to the above and below ground train stations making it very convenient to get around. There is a ticket machine outside so it's easy to get a ticket for all day transit. The hotel staff was overall friendly and accommodating. The room was clean, spacious, and comfortable. Overall this is a good location and easy to get to and from Frankfurt International Airport from this hotel. There's an option to have breakfast at the hotel, which had an assortment of hot food (eggs, bacon, sausage, waffle) as well as cold food (cereal), cheese and an assortment of drinks and juices. There's a ReWe grocery store around the corner too. Overall I give Hampton 4 stars out of 5. Tip: The check in counter doubles as the hotel's bar -- and they have ice, so if you're an american, ask for a cup or bucket of ice.

We landed in Germany and this was our first hotel during our 2 weeks of travel. The hotel is right near a train station and trams. If you are driving here the hotel has a garage (15 Euros) or you can park in an adjacent parking lot for free. The beds were so comfortable and the hotel even had a iron which we noticed was not common in our other European hotels. My husband used the gym and said it was adequate for him. The breakfast was delicious and there was ample seating so we didn't feel crowded. Their coffee and hot chocolate was one of the better ones I remember in our travels. I would definitely stay here again and recommend it for others. If you like to walk you can also walk into city center and get some steps in for the day. Great hotel and location and the staff was friendly as well.

Great view and in a very good location for public transportation. Great selection for breakfast however it's a very crowded area during breakfast. Takes about 10 min to make cappuccino because there is only one machine and there are many people in line. The room are very spacious and check in was easy.