Hampton by Hilton Hamburg City Centre

Our honest experience at the Hampton by Hilton Hamburg City Centre. We arrived late, a little after 11 PM, due to a train delay. When we got to the hotel, we found the doors locked, which is understandable for a city centre location at that hour. At check-in, there were two staff members. One was a lady who was polite enough, but the other was a large man who came across as quite rude and gave off a very unpleasant, even racist vibe. That was certainly not the welcome we were hoping for. The hotel itself is clean, which we appreciated, but there was no refrigerator in the room, a surprise for a Hilton. When I asked about it, they told me to bring my items downstairs if I needed them refrigerated. Instead of a fridge, we got a garbage bag filled with ice, which felt really subpar for a hotel experience. Breakfast the next morning was also disappointing. Everything had a strange smell, almost fishy or eggy, and it just wasn’t appetizing. The one bright spot was Samantha, a reception staff member we spoke to in the morning, who was extremely polite and professional. She was really the highlight in terms of service. Overall, after great service experiences in Barcelona, Paris, Brussels, and Amsterdam, this hotel fell short. Other than Samantha’s kindness, it was not a pleasant stay. Unfortunately, I’d have to rate it quite low.

Pleasant, clean and functional hotel near the centre of Hamburg. |Rooms are okay with decent air conditioning and comfy beds. We had an odd number room, all of which I believe look out to the busy road outside - so don’t expect much of a view. The noise wasn’t too bad though. |The TV had 1 English channel (BBC news🙄) and didn’t have smart channel functionality nor mirroring. |The staff were all super friendly and helpful and spoke very good English|At Breakfast there was a good choice of hot and cold food. |You can walk to Hamburg centre, or the dockside (Minatur Wunderland) in around 20 minutes but PLEASE stick to the main roads - on arrival at the main train station Citymapper directed us through August Bebel park, a park that was clearly a drug exchange zone, junky hangout and was full of very sketchy people. Not the greatest of welcomes to the city. |Use the Freenow app to book cabs around the city - it works well. |There is a large supermarket (Eska?) and pharmacy very close to the hotel. |Overall, it’s a modern and pleasant hotel on the outskirts of the centre of town

The location of the hotel is very good. The room will be cleaned only when requested. The breakfast is very basic, boring and same everyday. Overall price performance is not impressive. You could get better hotels at this price in Hamburg.

Nice hotel! Good continental breakfast, with an ok range of variety. The staff was super helpful, although the cleaning was quite lacking. Also, the hotel is close to so some shady neighbourhoods so be mindful which route you are selecting to go to the city center.

The breakfast variety was limited and remained unchanged for several days, quite dull. The air conditioning in the room was restricted; as a guest, you couldn't use it freely and had to notify the reception to adjust it. Staffs in the hotel were not very professional. However, their service was quite good.

I had a great stay at this hotel in Hamburg. The room was very clean and spacious, and the breakfast was delicious with plenty of options. The staff were all very kind and helpful, making the experience even better.The location was also convenient — there’s a bus station nearby, which made it very easy to commute to the city center.Overall, I really enjoyed my stay and would definitely choose this hotel again if I visit Hamburg in the future

My recent stay at the Hampton by Hilton in Hamburg was excellent. The hotel is conveniently located and very clean. The staff were professional and welcoming, and the rooms were comfortable and well-equipped with everything needed for a relaxing stay. The included breakfast was a great bonus, offering a wide variety of delicious options to start the day. I would highly recommend this hotel to anyone visiting Hamburg

Room is spacious and clean, everything basic provided. Bed , Pillow, Mattress and Blanket are comfortable. Water heater and water pressure is good. Breakfast quite standard not but a lot of variety. Overall a good experience.

Stay away from this place. To call it "Hampton By Hilton City Center" is really false advertising. It is nowhere near the city center. It's almost on a highway. There's nothing but some random office type building around. No restaurants- nothing. Staff are rude and condescending. Really bad place. Yes, rooms are clean - but that's about it.

We really enjoyed our stay here, the hotel was very clean and well kept. Its a short walk from the Train if you choose to leave the airport this way, it was a 25 minute taxi ride when we back to the airport and cost 29 euro. The train took about the same amount of time and was 3.50 euro. All the front desk staff spoke very good English and were very helpful when needed. It was extremely cold so we didn't do much walking to and from the hotel but id imagine in the summer or warmer weather it would be a pleasant walk to the docks and city center. Cab rides to Miniutur Wunderland and the Dock area were about 9 to 11 euro. Do yourself a favor and get the MYtaxi app its their version of Uber and lift and is very handy.