Hampton by Hilton Kiel

Well located hotel as we were taking our ferry the following day.|Rooms are pretty small of a typical Hampton Inn per American standards, but comfortable.|Checking in took a long time due to a visibly incompetent clerk at the counter who didn't quickly get that I booked 2 rooms for my family.|The breakfast area is overcrowded at the time all cruises and ferry customers need to leave (8:30 to 9:30), not well planned as I do not see much other reasons to stay in this hotel. The food is ok but not well organized with many items located in the corners of the counter leading to inefficient access in a crowded setup.

We had a stay at the Hampton by Hilton in Kiel from thursday to sunday and ended up becoming prisoners of the breakfast. It all started when we 2 weeks in front emailed the hotel like asked when we called the hotel when asking for a bath stool, no answer at arrival. The thursday at arrival to check-in on our double booking together with a fellow couple, they got a room on 10th floor and we got one at 5th floor, we asked why when we booked together but that was just the way they did things. We got up on our room only to find mold in the bathroom shower and leftovers of somebody taking a shit in the toilet, the room smelled weird and it looked like greasy was running down the walls. We saw there was no bath stool and went to ask for one and they came with one 10 minutes later. We went to the city for the rest of the day, which by the way in general only write their info and menues in german(the city not the hotel). We got to friday and went to the elevator to wait for the opportunity to try out the breakfast. With two elevators running it took us 15 minutes to find an elevator to get us down to the breakfast (we are travelling with a user of wheelchair and therefor cant just take the stairs). The breakfast friday was tasteless and borring, they had little of many things which ended up feeling like nothing, they had eggs but no bacon or sausages, they had wafflemakers with premade dough that nobody seemed to like based on peoples leftovers, i was not impressed either, they where tasteless. The eggs was tasteless with a hinch of plastic. The whole breakfast was rarely refilled and you often went in ave. After breakfast we went out for the rest of the day and first returned at evening. Saturday we waited 10 minutes for the elevator, which was not too worrying, then we got to breakfast that had bacon and sausages to the eggs, but else everything was the same as friday. We went to the reception to ask for new towels as we had layed them on the floor as they said but no new towels came. We asked why we didnt receive cleaning or clean towles and was told that they only clean every third day, so you wont get clean towels in between unless you ask at the reception, we said it was all fine and went out for the most of the day. We came home to changed but dirty sheets which was called upon and fixed while we went out again for dinner. Sunday, the day we was leaving was like being a prisoner, the day before one of the elevators had stopped working and we knew it was going to be difficult to get down, so we went down to breakfast earlier(like 7:40) and it went okay, only 10 minutes wait again. We then after breakfast went to pack and was planning to leave. We walked out of the room 09:32 and waited at the elevator for almost an hour to get down, we ended up trying to contact the reception but they didnt answer, so we were stuck and couldnt leave the hotel. This was the first and last time visiting Hampton by Hilton. At the price-range, we can find better next time.

Very good stay for one night at this centrally based location. The staff were very friendly, efficient and polite at all times. A decent breakfast buffet was available and the room had excellent views across the city. It is just a ten minute walk to the central station.

Bar in the lobby was ok for a Hampton by Hilton. Breakfast was a small disaster with staff that was confused and have no overview over the buffe and what was not available. Nice room good location and parking available.

Very disappointing stay. Heavily understaffed hotel, cleaning of the rooms was announced for every third day only after check in, we complained on the fifth day that no cleaning happened at all, was cleaned only after our complaint. Our email asking for clarification (no welcome drinks offered for HH Gold members as announced, cleaning) was not answered even after days, refill of water in the gym took 2 days. Breakfast had a simple and good buffet offer but is very crowded, trays left behind everywhere, no staff visible during peak hours to clean the place. Only two elevators are not enough, we waited for 18 minutes one day to go down with an empty lift, as cleaning staff also uses same lifts very early with their service trolleys. Reception staff very friendly but seems lost often. Even if “only” a Hampton within the Hilton portfolio, it is way below standards. Not again until they improved on staff training and service.

While the rooms are a little small they were very comfortable, clean and a good price. I give this hotel and staff all 5 stars. I will come back here.

I was disturbed by cleaning staff 2 times before getting up. Breakfast was chaotic. When I friendly mentioning this at checkout the problems started. A helpful guy said he would reduce the rate. Walked out with 2 draws from my card. Still not corrected.

Please avoid this hotel. Read the reviews before you book. Took 45 minutes to check in due to some problems. Booked 2 rooms for 5 people. One room with queen size bed with harbor view on high floors. Got room with single beds on the third floor overlooking the roof in the backyard. The other room was booked with 2 single beds and a sleeping couch. Got a queen size bed. Still on third floor overlooking the street. Only 2! elevators for a hotel with 13! floors. Long waiting time just to go up or down. Breakfast is hilarious. Breakfast was until 11 this Sunday. Got there at 9. No tables available. No bread (asked the girl who worked there and she said they were out of bread). Dirty plates. They only had salami, ham and cheese. They also had a waffle station that I did not try. But that seemed to work. You are going to be disappointed if you book this hotel with the prices you pay for this! Rooms are nice and beds are ok. Nice bathroom with shower.