Hampton by Hilton Kiel

The room was very small compared to other Hamptons. They assigned us a room with 2 beds instead of 1. There was barely enough room to walk around the beds. In fact, on my side, the bed was almost up against the wall. No refrigerator for keeping drinks cool or storing left overs. Not enough space to hang clothing ( 5 hangers for 2 people). No dresser. We stayed 5 nights and lived out of the suitcases. Paid Parking was available in a lot across from the hotel, not on Wednesday or Saturday morning due to a market day, and in a parking garage adjacent to the hotel. Expensive!! This apparently belongs to the THW handball club and is restricted to people with tickets only on game days. The thing that was good was that it was within walking distance to town. The rooms were clean.

This hotel does not meet the standards expected of a Hampton by Hilton. At check-in, I was assigned a disability-accessible room and was told that if I wanted a different room, I had to pay extra — which I did. Housekeeping was not provided during my two-night stay, only one towel was given, and overall cleanliness was poor. The bathroom smelled unpleasant, had visible stains and hairs, and the bedding had black hairs on it. Carpets were stained and worn. Breakfast was very basic with limited fresh options. I checked out one day early due to the poor experience.

Pro: Location is great. Rooms are nice. Beds are comfortable.|Con: windows do not open, so no fresh air.|This location only cleans rooms every 3rd day (!), There are no receptacles in the hotel for you to drop off recycling or garbage in the meantime. If you want fresh towels, or your instant coffee & tea replaced, you have to find a housekeeper and ask.|Breakfast buffet was ok but bizarre-the bread was good, but the vegan nuggets were hard and inedible, and the canned beans were always served cold. Last but not least, there is no interest in customer service. No other Hampton Inn I have stayed at has been like this: usually, staff are friendly, want to help and will make an extra effort to make sure things go smoothly-not here! Management appears harsh with staff, who nearly all seemed young, very serious, unhappy and afraid of making a mistake. As a result, it was a subtle but high stress vibe here. |There are far better places to stay in Kiel.

Location is quite strategic, although the time when I was there, there were alot of road constructions going on and the traffic was abit horrible. The hotel itself is very nice, there is a breakfast area. Their buffet breakfast is nice and simple, variety changes with the days you stay there. The staffs are very friendly and helpful at all times, even when you go down in the middle of the night. There is no on site restaurant, so you would need to get lunch and dinner outside but there is a Bar there that you can get drinks - Alcoholic and non Alcohol drinks - along with a small variety of pizzas. Their rooms are very nice and comfy. No complains whatsoever about the rooms.

We arrived late to the hotel, and easily found a parking space at the big lot next to the hotel. Evening staff were super friendly, chatty and welcoming. The room was clean, tidy and comfortable. Great lighting. Comfortable beds. Breakfast was alright, had everything you could need. Proximity to the city center was a bonus.

Well located hotel as we were taking our ferry the following day.|Rooms are pretty small of a typical Hampton Inn per American standards, but comfortable.|Checking in took a long time due to a visibly incompetent clerk at the counter who didn't quickly get that I booked 2 rooms for my family.|The breakfast area is overcrowded at the time all cruises and ferry customers need to leave (8:30 to 9:30), not well planned as I do not see much other reasons to stay in this hotel. The food is ok but not well organized with many items located in the corners of the counter leading to inefficient access in a crowded setup.

I had a really awful experience at this hotel. We were three people sharing a room, which meant a double-bed and a fold-out sleeping couch. The hotel was well aware of this. When we showed up, the room wasn't prepared for three people. We made the hotel staff aware multiple times during the day and evening but they said that their laundry supplier had an issue and that they were short on bed linen. To be short on bed linen is one thing but the hotel and staff did not seem interested in or concerned about our issue and did nothing to help us. One person from our party ended up sleeping in the unmade sleeping couch with blankets we had brought from our car. Afterwards we asked to be compensated since we hadn't been given a room fit for three people that we had booked, but the hotel couldn't care less about it. Separately, the hotel logistically and service-wise seemed like a mess. The two elevators were completely overrun so it was impossible to get up or down from the 13th floor. Also at breakfast, they were out of most food items already at 9 O'clock and the general impression left by the hotel was a very bad one. I would NOT recommend staying at Hampton by Hilton in Kiel to anyone.

We chose this hotel after trying the Hampton By Hilton Kocaeli Symbol in Tyrkia. We booked 2 rooms for 2 parents and 3 children aged 4_13. We checked in 12.08 kl 20.00 . They gave us separate rooms in different floors! My wife and children at room 310 at 3rd floor. And me and my youngest son at 805 in 8th floor!!. no explanation.. as why they booked us in 2 different floors, only there seems to be a problem with the system. At the end the receptionist offered us something to drink as en apologies for the inconvenience!!! Hotel doesn't have it's own parking. We had to pay for the parking. We had really bad night sleep because of the separate rooms in different floors and with a shared blanket!! Breakfast is very humble & hopelessly undersized for the amount of guests. There is no space to sit on breakfast because of the poor choices & management. Nobody seemed to like it based on peoples leftovers. So we decided to eat somewhere else. When I asked for the free drink (Coffee) that they offered me.. The receptionist Magdalin Or Madlin.. Refused it without even looking and have face to face conversations. I was standing in front of my family and other guests and trying to explain to the receptionist that it's not the cost of 1 Coffee that's matter. Because I've already choose to book in this expensive hotel. But Your colleague the one who offered us this to express his regret for the mistake the hotel made.. But she didn't even looked at me not even once ( you need to pay for the coffee).. This is not the way you treat your guests. Is it because of my skin color or she's just rude. Sorry Hampton By Hilton KIEL but NEVER AGAIN.