Hampton Inn & Suites Chicago-Downtown

Great experience. Stayed for an overnight stay with our little one. Free breakfast. Large and spacious room for small family. If giving cons, probably the loud cars you will hear from time to time but it’s not that bad. We’ll definitely go back. The location is close to some shops like steak house, DD and Panda Express. It’s also close to the tourist attractions like Millennium Park, Museum and The Riverwalk.

Positive Review: My recent stay at the Hampton Inn and Suites in downtown Chicago was fantastic. Our corner suite was incredibly spacious, clean, and perfect for our group, offering plenty of space and privacy. The check-in process was quick and smooth, and as a Hilton Honors member, I always appreciate the seamless experience at Hilton properties. The front desk team was welcoming and friendly, setting the tone for a wonderful stay. The hotel’s location is unbeatable, surrounded by amazing restaurants and attractions within walking distance. A truly beautiful facility—highly recommended! Negative Review: While the Hampton Inn and Suites in downtown Chicago was wonderful in many ways, our experience was tarnished by the valet service. The attendant, Luis, was shockingly rude and verbally aggressive, making an otherwise pleasant stay unnecessarily stressful. Such behavior is unacceptable and leaves a lasting negative impression. It’s a shame, as the hotel itself is lovely, but this kind of poor service is enough to make guests think twice about returning.

My husband and I were very pleased with our stay at the HI&SC in downtown Chicago. The atmosphere was most inviting and the service better than expected. Our checkin was excellent thanks to Jody who was most accommodating. We soon found these traits to be indicative of the entire staff encompassing YOLO, Arthur, Bella, |and Danika.||Centrally located in downtown Chicago, most venues were accessible on foot as we walked everywhere. The rooms were cleaned daily and the amenities desirable. The only drawback was that our exhaust system was not working in the bathroom and was never fixed during our stay. But we survived it. The niceness of the staff made up for it, because my husband spent much time picking their brains for around town ideas where to go and places to eat. We were celebrating our anniversary. ||The price was a bit expensive for our taste, however, we understand that we chose a time during football season and a game was taking place that same weekend. ||Needless to say, we had a wonderful time in the great city of Chicago. We will definitely consider staying at the Hampton Inn & Suites Chicago-Downtown, once again.

The room was clean, and the digital check-in/check-out process was easy and convenient. The pool was a nice size 🏊‍♀️ 🏊‍♂️ and had a pleasant terrace. Breakfast was delicious, 😋 ☕️ offering a variety of options such as omelets 🍳, waffles 🧇, bagels 🥯, cereal 🥣, and sausage. The only drawback was the frequent sound of sirens 🚨 from the nearby fire department. 🚑 .🚒 Overall, it was a pleasant stay.

This property definitely exceeded my expectations for a Hampton Inn. Location is in a central area called River North. Magnificent Mile and Central Loop areas are only a 10-15 min walk away. There are many great restaurants nearby as well.||Hotel itself seems fairly new or renovated and is very clean. Staff are friendly and helpful. Shoutout to Yolo (front desk agent) for making the check in experience wonderful. Definitely felt appreciated as a Diamond member.||Highly recommend this property.

This is a very clean and comfortable hotel, about a 10 minute walk from the CTA. I appreciated the communication with front desk staff, even when there were technical issues they couldn't do much about. My main issue with the hotel is the breakfast bar. While yes, it's nice that they have one, it had very standard highly processed, high sugar foods, watery orange juice and plastics that were all thrown away. The restaurant attached to the hotel is excellent.

This is my new favorite hotel in Chicago. I generally stay in River North, because of the location- walking distance to Navy Pier & the Mag Mile. Location is perfect! The rooms were very clean and nicely decorated. The staff were super personable and responded quickly to requests. The breakfast was very good. Overall just a wonderful stay!

Great location, great location, great amenities and great rooms. Our rooms were very large for a very very good rate. The free breakfast and 24/7 beverages (plus the large eating/hang out space they are located in) saved our group of 15 so much money. Kids said the pool was warm and the courtyard off the pool was a bonus. Rooms were clean too. I would stat here again. Note: there used to be a fire station on the adjacent corner, you do hear sure sirens often.

This is an overdue review of my stay at this hotel in August. Hampton Inn has become my go-to hotel chain during my travels across the U.S., and for good reason--it's pet-friendly! It's a perfect match since I never hit the road without my furry companion. My recent stay at the Hampton Inn in Chicago in August was particularly special, as I was in town to watch my beloved AC Milan play. Arriving in the vibrant city, I was greeted with the warm hospitality that Hampton Inn is known for. The hotel was buzzing with excitement due to the weekend events, and while the nightly rate was a bit higher than usual, I found it hard to complain. The comfort and welcoming atmosphere made every penny worthwhile. From the cozy rooms to the delightful breakfast spread each morning, I couldn't have asked for a better place to unwind after a thrilling day of soccer. This stay reinforced my affection for the Hampton Inn chain and added to the wonderful memories of my road trip. With every visit, it feels like coming home.

I booked this location for a business trip, centrally located for the things I needed to do. Walking in it has a nice lobby and great restaurant connected (OLIO E PIÙ). I arrived at 2PM, checked my luggage and went for a late lunch at the restaurant. At 3, I asked if there was any way to check in early if a room was available. I was told that I should be able to get in soon they were just finishing up a room. I saw multiple other people check in while sitting in the lobby. Finally, another person asked if I was waiting for a room, I said yes and finally got my room. Thinking they forgot me... Regardless they are friendly, so I bit my lip. But, if you ever do this I recommend reminding someone you are waiting. The room was nice and clean, good dark out curtains and quiet in the halls. I wish I knew sooner that Chicago Fire was right outside the window. A white noise machine would be a BIG bonus. I sought help at the front desk for any recommendations for a tour while in the city and Damika was fantastic. She helped set me up with a Architectural Boat Tour with the Frist Lady Cruises. This was a really awesome tour and highly recommend even if you are not into architecture. On my last morning, I was able to enjoy the breakfast buffet on the 2nd floor. I wish all Hilton chains had those egg omelets. They were delicious! The entire spread was perfect.

Location. Location. Location. This is truly a hard one to write. I'm a die-hard Hilton Honors member for decades now. Rarely am I let down by Hilton. This case is no different. All the good, first: Staff: Phenomenal. Special shout out to Jody at the front desk. Smart, funny, and supremely helpful. A prime example of Hiltons finest. Hotel: Lobby is nice. Hallways nice. Secure card reader elevators. Rooms are great. Here is the horrible turn, and it's not the hotels fault. I'm very well keeping in mind that this is a downtown major city hotel. Peace and quiet is never likely. I get that. But there were some next level points that made this harder than expected. - Located directly across the street from a very busy fire station. Ex: September Saturday between 2 pm and 10 pm. No less than 12 calls responded to. LITERALLY one just dispatched as I was writing the last sentence. - Located next to a restaurant/entertainment space. Here's the thing, it looks like a cool place, and I may check it out tomorrow. However.... it is a BBQ restaurant. With that, this hotel smells like the inside of a smokehouse, all day and all night. I am on the 11th of 12 floors. The smoke smell is abundant in your room and builds through the day. The hallway smell hits you in the face like a smoky baseball bat. I am fairly confident that all of my clothes will smell of smoke when I leave the hotel. Secondly - It's a live music venue. So, there's that. My only reason for the low stars is all due to the location, and I feel bad. I was not aware of these things, and that's on me. But, in turn, I would have definitely found an alternative Hilton downtown. Plenty to choose from. Would I go back? Not a chance, but it is a nice hotel. I could likely have dealt with the firehouse. Earplugs, noise canceling headphones, whatever. But I can't really imagine nose plugs for the smoke. I selfishly enjoy breathing too much. Note: If you know someone who is hearing impaired and has lost their sense of smell due to COVID, please send them here. This hotel perfectly targets their demographic.

Staff is super friendly and helpful. Room is well-appointed and cozy. Great location in the heart of everything. Couldn't ask for a better option when staying downtown.

I have spent a few nights here while in town over the past few years. The rates are affordable, spacious and great downtown location. The lobby has plenty of seating available with a mini mart to purchase snacks. The rooms include a microwave, refrigerator, center island top, workstation and let out couch. Complimentary bottles of water, free wi-fi and coffee maker with comfy beds for a good nights rest makes it all right.

Stayed here for 3 nights in May while in town. I had stayed in Chicago at the Wacker Drive location across the river two other times, so this location was a stretch for me. The first drawback was the parking situation. At the other location, you have the luxury of a parking garage a block away. Here there is self park for $55 a day, or valet for $65 a day. So -- I picked valet bc for $10 extra they came bring me my car around. I somehow lucked into a large suite room, which had a living room and kitchenette separated from the bedroom. I really would have rather had a larger bathroom configuration but the room was great. Somehow staying here 3 days, we didn't have housekeeping once, which now that we are out of COVID, carries no excuse. Breakfast area is on 2nd floor and was very big: had omelettes and a large food serving island which I have never seen in any other Hampton. If able, I would score this a 3.5, better than just ok, but some head scratching issues that could easily be handled

Stayed her 3 nights with my wife When we booked we felt the price was a little high, but figured it would be a nice room. We went without a car, took the train into the city and walked everywhere else. Everything is walkable from this location Anyone who had a car at the hotel was NOT happy about the parking the hotel offered. We waited over an hour for our room The room was a handicap unit which we were not told about and did not need! When we finally got into the room it was not thoroughly clean which made me look closer I found mold in the shower and peeling paint These rooms need some TLC badly! If you have allergies I would stay elsewhere On the pm of our last night my wife was having a bad allergic reaction which she has never had before once we left she was better The elevators are dimly lit and give you a pretty clunky ride There were signs on the 10th floor recommending you take the stairs!!!(what if we were handicapped? How would that have worked?) Look I've stayed in the Hilton family of hotels many times before but this was an odd experience and I can honestly say we will not stay here again

Visited from Florida and absolutely loved my stay. Best hotel experience I've ever had. The staff is so sweet and professional. The continental breakfast was great! So many options (eggs, bagels, toast, waffles, yogurt, fruit, oatmeal, cereal) i mean literally, so much to choose from. And the staff refilling items were so sweet. Location is so close to everything. Safe neighborhood. Beds were comfy. Clean hotel overall. Rooms great size. They hold your luggage. Check-in is at 4pm and if there's a room available earlier, it's a $25 charge for early check-in. Check-out is at 12pm. 10/10 recommend :)

This hotel is centrally located in downtown Chicago, but isn't fully in the mix of everything. It's close, but not too close. We were able to walk to the Magnificent Mile (10 min walk) and drive to the Navy Pier (20 min drive). Upon our arrival, we had to contend with parking (as with all downtown hotels). They charge $65/night for valet, so we went with that option. It was Memorial Day weekend, so there were lots of people on the street who were day-drinking and getting their party started pretty early. With cannabis being legal in Illinois, I will forewarn any non-smokers that the hotel lobby had a strong aroma of cannabis. It's legal to smoke in your own home, but apparently, all don't follow the rules. I imagine it is difficult for the hotel to control, but they should do something to rid the lobby of the smell. The hotel also has a no-party policy, but as soon as we entered, I noticed a bouquet of balloons sitting at the front desk. I joked with the staff about the irony and they explained to me that it was for a children's birthday party. To be honest, kids parties are loud too and I was happy that there weren't a bunch of children running up and down the hallways on my floor. The lobby has a small convenience store with snacks as well as disposable plates and cups for guests to help themselves to. We ordered pizza one of the nights and wished that we had noticed the free plates sooner. The desk also offers free amenities if you forgot something at home. My teenagers asked for toothpaste and were given some free of charge. The rooms were clean-ish (I found hair in the shower) and the "hot breakfast" was giving Continental! There were scrambled eggs and sausage patties as well as a waffle station where you made your own waffles, but that was it for hot food. The spread consisted mostly of fresh fruit, yogurt, muffins, etc. They offered hot coffee and tea as well as a variety of fruit juices. I believe they had cold cereal and milk as well. It was okay for what we needed, but we will explore other options next time we are in the city.

Nice hotel! I would stay again if I visited and I highly recommend it. Great location with everything within walking distance. The staff was friendly and welcoming. Clean and well maintained.

I am an AARP member now (lol) and found this hotel as the best priced in the area. Hampton Inns are pretty solid. We've never had a bad experience. This one looks newly renovated. The lobby is fresh as well as the rooms and hallways. We have Hilton rewards and we're able to check in online. We had to go to the front desk to get our key. They have digital key on the app. We also signed up for an upgraded room for $7 extra that had a wet bar and fridge. Early check in was $25 as well but we wanted to relax. The room was nice and clean. We had no view but that was fine. We were hardly there. The room had a couch and a pull out table to eat on. The bed was one of the most comfortable hotel beds I have ever slept on! There is a firehouse down the block but it was relatively quiet. We live by an airport. This was nothing. Location: it's pretty central which was great. We walked to the Bean and State Street is close. It was central to a lot of great shopping and restaurants. They have a free continental breakfast. We made waffles, they had sausage, eggs, oatmeal and cereal. There was smoke seating but we got trays and went back to the room. I would for sure stay here again. The staff was really friendly.

We're here an hour before check-in and we're told our room is clean, ready, and available. But they won't let us have it unless we wait or pay a $25 extortion fee. I hate this place already.

Nice hotel, close to every thing but if you have a car you have to pay $55 a night to park. Great hot free breakfast so that's a plus

Great location and our room was super clean and spacious (911). Innocence was so helpful and courteous- we landed at 7:30am so arrived at the hotel by 9:00. We happily paid the $25 to check in early and only had to wait an hour or so in the lobby. The hotel is near a fire station so if you are a light sleeper, you will want to bring a noise machine (I never travel without one). The breakfast area was meticulously maintained and the variety of foods offered was fantastic. Highly recommend!

My friend that lives in Chicago recommended this hotel to me. Usually I do not like staying at an Inn, but the location was absolutely perfect!! It was right in the downtown area and a few places were walkable. The weather was perfect and right around the corner you can find Starbucks, Einstein bagels, and other local spots. The staff was very friendly upon arrival. They had the option to hold our suitcase or check in early for $25. Check-in was at 4pm I believe and that was strange. I do think 3pm is already just too late for hotels to have check in. I mean we paid it because we were there by 11:30am and I had a full agenda for my first time in the Chi! The room was clean and I did also like that they only cleaned the room (due to covid) when you stay longer than a week I believe? Or upon request. Since covid I do not trust cleaners in my room everyday. Overall I had a great experience and I would recommend for a reasonably priced hotel in the downtown area!

Disappointed in the room. Being that the room was a little pricey, it was too bad that I had to get towels and call room service as soon as we arrived because the cable box was disconnected and sitting in the table. It was when we first arrived so I had to wait to take my shower until they came and left. Then I was going to take a shower and had to get towels. So, two calls in and a delay before I could relax. Then I went to heat up food and there wasn't a glass plate in the microwave. There was a lot of commotion outside the hotel and a lot of police but that was no fault of the hotel. I also didn't like that there isn't any close parking to the hotel. That makes you forced to use valet parking. I was uncomfortable that when I first pulled up, a gentleman said, "valet , I'll take for you". He didn't have any hotel name tag or uniform on but luckily he did work for them.

Only one elevator was working, and when somebody told the lady at the front desk she responded by saying, "you don't need more than that." The rooms also do not feel clean or up to the level they advertise. Not very accommodating, and don't seem interested in helping the people staying here.

In May 2023 we had a wonderful 4-night stay in a one-bedroom suite despite a problem when we first arrived. The air conditioning in the suite wasn't working, and it was 81 degrees. They came quickly when we called and it looked like they wouldn't be able to fix it right away. The man on the phone (I didn't catch his name) said they didn't have another room for us (3 adults), but they would make us comfortable with fans and open windows. This wasn't ideal, especially since there was a lot of siren noise from the fire station across the street. So I went down to the front desk and received amazing help. Porsche was able to get us two king rooms for that night, and then they were able to move us to another suite the next night. Our luggage was waiting for us in the suite when we returned after a day of sight seeing. And everything was great after that. Both Porsche and Andrea at the front desk provided wonderful help and advice. I can't thank them enough!!! The suite was very comfortable, clean and roomy. The location was great with lots of restaurants around. I would definitely stay there again.

I'm from Florida and when I tell you I was treated with the best care!! Wow! 10/10 ! Cole served us and treated us with love, made sure our table was good, refilled our drinks, and all! I love him literallyyyyyy ! Definitely a vibe to go to for brunch! The food was nice and fresh, if you're loookd just good that's it that all! Love you Cole xx -wil!

My stay here was overall good. The check in was a little bumpy, but it was all squared away after I showed some emails from the Assistant General Manager. The room, towels, bedding were all super clean. It's a good sized room to where you don't feel squashed. I like when hotels don't have a bunch of patterns on the carpet or bedding and this one doesn't. Unfortunately, the walls are super thin and you can hear everything that's happening in the rooms next to you. I also got a handicapped accessible room, which would be fine, but the shower water got all over the bathroom floor and made it hard to get ready. This hotel is in a good location and is close to a lot of things you'd want to do in Chicago. I'd recommend checking this hotel out if you're coming to town.

This was our first time staying at this downtown Hampton Inn. We stayed 7 nights and got a fabulous AARP rate through the Hilton Honors website. By checking in online, we were able to select a specific room. We selected room 1211. The 12th floor got us off the street. While this Hampton is across the street from a fire station, being up high helped abate street level noise. Our room was great. It was huge, had a desk and a wet bar with a microwave oven and small refrigerator. The king bed was very comfortable and the TV with DirectTV service worked well. The only room-con I have is the HVAC unit. The fan had speed settings but no auto setting. This means when the thermostat was not calling for heat, the fan ran continuously. I didn't care for constant air blowing on me. The Internet was decent except on a busy Saturday. Too many users I guess. I hot-spotted another device to get my laptop online. At times, the elevators were very slow to arrive on the floors. I almost think they had some shutdown for reasons unknown. This all said, we enjoyed our stay and especially the size of the room for the price and the location of the hotel.

Wish I could say that staying here was a Suite experience. Alas, given what they're charging, it was thisclose to Inn-sulting: So yeah... While trying to book a hotel for a summer visit to Chicago, it became painfully obvious it was going to cost a small fortune if we wanted both amenities and convenient location. Even if the nightly rate was doable, the parking fees were exorbitant. Eventually, I decided to go with this, the seemingly most *reasonable* Hilton Honors option. Anyway, hubby, kid and I landed here after getting spoiled by some really lovely, spacious digs at the Hyatt Place in Saint Paul. In comparison, the room here was tiny and depressing. Also, weirdly enough, the coffee machine I assume we were meant to use each morning was stored on a shelf below the sink in the bathroom. Yes, you read that right! That grossed me out on so very many levels. We made the grievous error, too, of anticipating we'd have a fridge in our room for what we were paying. Nope. That'll run you $10 more per night. I wound up using my charms to get that fee waived, but it was the darn principle of the thing. I mean, we'd gotten all these perishable treats from Mars Cheese Castle on our way into town and did not even imagine there would be no fridge. As for parking, don't quote me, but I believe this hotel charges $59 per day. We were begrudgingly ready to suck it up. But then hubby managed to find a spot across the street; the same one oddly enough for three nights in a row. I think it was $4.00 per hour from 8 am until midnight for metered parking; not exactly cheap but still less than $59, given we were moving the car for long stretches of time each day. Location-wise, we probably didn't take full advantage. But we were able to walk to Lou Malnati's to get our deep dish fix. And to Michigan Avenue for shopping. And to Firecakes for its very recommendable donuts. Also, on the plus side, our room was clean and was kept that way throughout our stay. And I was not bothered by loud sirens from the nearby fire station, but that could well be because I live in NYC and this is akin to white noise for me. Bottom line: Pricey af. And basic. Just like your Mom. Jk. But seriously, I have zero desire to return to this hotel next time I'm in Chicago. It's A-OK, but only barely.

I must be on a tour of downtown Chicago's Hampton Inns, because I spent five nights at the Hampton Inn & Suites Chicago-Downtown immediately after spending five nights at the Hampton Inn Downtown/North Loop/Michigan Ave nearer a work event I was attending, and before three nights at the Hampton Inn Magnificent Mile. While this Hampton Inn can't boast stylishly remodeled digs in a historic building, it's still a perfectly serviceable Hampton Inn, so you can depend on a clean room in a great location, with a hot breakfast included, at a great price, even on award stays. I tend to disagree with this hotel's mediocre Yelp rating, which is due primarily to the noise of sirens from the fire department across the street and the steep parking fees of a central location. However, nothing is stopping those guests from perusing a map before booking a stay, and since the area is saturated with hotels, these problems are not unique to this Hampton Inn. In any case, I did not experience them, having chosen my room via the Hilton app on the opposite side from the fire department and moving around the city on foot or public transport, and thus not needing to park anywhere. The worst I can say is that the hotel is a little worn out, a problem being fixed through May 2019 with daily construction that is truly noisy around mid day, 10-3. If you're, say, a writer looking for a distraction-free space to write your novel, this may not be the place. Actually baffling, especially for a chain that caters to business travelers, is the absence of refrigeration and USB outlets. Even the a/c outlets are worn and loose. I never got used to my MacBook adapter crashing out of the wall every night as I left it charging after a day roaming about. In the category of "distracting good intentions" are the daily text messages from the front desk. Per the manager's welcome text, I'll let them know if I need anything. Otherwise, I'd like to be left to my own devices -- that's one of the best things about Hilton's digital check in. If you request no housekeeping and leave your "do not disturb" hanger on your doorknob, housekeeping will leave on your doorstep a basket replenishing your towels and toiletries. This Hampton Inn may not be my first choice next time in Chicago, even after the renovations are complete, but it's certainly an option.

Location is perfect and nothing was more than a 15 minute walk or train/bus ride that took even less time. I got a 3 day CTA pass and was set! You're right near Michigan Ave too! The view isn't the greatest but if you like Morton's Steakhouse or Starbucks they're both right across the street. The 7/11 on the corner is clutch too! I didn't care for the complimentary breakfast. It's $10 per person (not a grab n go like usual due to Covid) and you choose your items and quantity and half my items were missing. The items I did receive would have come out to less than $10 (I paid $20 for my son and I). We ended up eating again right after leaving. Comforter was a little thin but we just turned the heat up. Overall we would stay here again! Super nice staff and the room was clean and neat! Microwave and fridge were included in our room!

I do not recommend this hotel to anyone that stays here or visits Chicago. Don't get me wrong, Chicago is a beautiful state itself so far however, Hampton Inn downtown Chicago is definitely not a great hotel to stay. Me and my friend are from Atlanta Georgia, and We traveled here to Chicago for a concert. We checked in on April 22 around 3 PM. Originally the check in was supposed to be at 4pm but we decided to check in at 3pm for an early check in. They was able to waive our fee only because I was a part of the Hilton honors program. A young lady assisted us around 3 o'clock with our check in process and charged my debit card for the full amount plus incidentals. She proceeded to explain to me that the first transaction declined because of insufficient funds. However, we got that situated and it approved the second time. I received a notification of proof that this amount approved from my Apple Watch on my Apple iPhone all in under five seconds of processing my card. She told me my card declined again just to find out she processed my card three more times after the first decline. She proceeded to give me and my friend our key cards plus to sign this paper, approving our check in process and told us to enjoy our stay and they're happy to have us here. The very next day which was April 23, 2023 around 10:30 AM we went out exploring & I received a call from the front desk manager at the Hampton Inn downtown Chicago. The manager name is Yaneli Trujillo. She proceeded to inform me that there were a few discrepancies with my credit card on file. She told me that it declined and she needs another card on file, and if she does not have another card on file, we have to basically vacate the hotel at 12 o'clock. Keep in mind at this time is going on 11 o'clock, we pretty much walked everywhere since we've been here just to experience I guess the Chicago style and we had to basically run back to the hotel and see what we can do to fix this problem because they were going to kick us out in 30 to 45 minutes. We get to the front desk and I asked to speak to the manager we're talking and she's telling me that she needs another card and I'm letting her know that the young lady that helped me last night. She already ran my card so we should be good. I checked my bank account and the money is not there anymore so my bank already approve that amount and I explained that to her she explained to me that on there and it still says declined so I called my bank my bank talk to her on the phone. They were going back-and-forth about how to solve the issue. nothing was solved at all. She kept telling us that we needed to be out by 12 that's what she kept saying. we were upset because all we needed to do was just go sit down and take a shower or just relax and we couldn't even do that. They locked us out of our room before we even got to the hotel and we went up to the room. We just couldn't get in at all. They apparently was not aware that our key cards wasn't working but I find that very hard to believe since "my card declined" I felt like we were being miss treated the whole time we were down there, and nothing was solved. Good thing a family member was able to help out just so we can have a place to sleep tonight. I was just very upset me and my friend because we decided to come to Chicago and thought it was gonna be very fun and a really good experience and we came to a conclusion that we would never be back here because of this experience. We were able to get a new key cards and stay this last night. But it honestly makes me feel like I just don't even want to stay here tonight. We just didn't feel welcomed at all. I worked for Hilton for about three years and I know the process of check in check out incidentals, etc.. you know we took customer service very seriously if we felt that the guests were stressed out during the stay or it was a lot going on we would make sure that they were comfortable and that's what was important to us not making sure we had to leave by a certain time because our card declined, but in reality, you have all the proof that the card did not decline, you were just being mean. My bank ended up writing me a letter to send to the Hampton Inn downtown Chicago to prove that the payment was approved for my bank. That's what I did. We check out in the morning, but pretty sure something else is gonna happen. I just would not recommend this hotel for someone who's from a different state visiting Chicago. Do not stay here. If I could rate this hotel, you know one out of 5 I would say zero it would not even be on the rate list to be honest.

Location: 5 Service: 4 Comfort: 2 Can't get much better location being walking distance from so much of what Chicago has to offer (Mag Mile, Millennium Park, Theatre District, restaurants, shopping). Also great to have valet parking at the hotel. Service was mostly great at the hotel other than someone who was rude on the phone when I called ahead. Comfort was the big issue. The couch and chair in the room was hard. The bed was not comfortable. Pillows had no support. AC made the room cooler but it was humid. No fan in the bathroom to pull humid air out when showering. The value was pretty good so I could stay here again, but not for more than a night or two due to the bed.

Great and very quick response to service request on heating. Also, good service and lunch recommendation from the front desk. Comfortable room, competitive price and great location. If this keeps up for our whole stay they get upgraded to 5 stars. Continued great service - 5 star earned.

Newly renovated hotel with beautiful rooms. Our room was 1229. The living/kitchen combo was very large. Vanity/sink and mirror located outside the bathroom which made getting ready with several people needing to shower much more efficient. Staff was attentive. Valet parking is only option. Located within walking distance of Portillo's and the river walk.

Went in December 2018 and got a room for less then $100 a night - which is very cheap for Chicago but must be because of the holidays. To minimize fire house noise I would stay in the ninth floor or higher and in even numbered rooms ending in 02 through 10 - such as 908. These rooms face south and are also shielded from firehouse by the other side of building.

First let me start by saying that they have not updated their website for "coronovirus" updates. Literally NOTHING is available (breakfast, pool, fitness). No vending machines inside. You have to park two blocks away. Parking is $25. Hotel is very much under construction and not appealing inside whatsoever. Overpriced for being under construction. The only thing that was nice was the room and bed. Please think twice about this location. Oh yeah and the address listed is not the correct address for your GPS. 455 N Dearborn Street is the address. Smh.

We stayed here for 4 nights in early April. Pros: * Free WiFi and breakfast. * 1.5 blocks from a Red Line subway station; very convenient for getting around. We skipped renting a car and were fine. * Rates were less than similar hotels within a few blocks. * Room was clean; no issues with the facilities. * Sufficient small business center with computers / printers - good enough to log into your airline and pre-print your boarding passes the night before you leave. Cons: * Within a block of a fire station; on a busy Saturday night, if you are a light sleeper, this could be a problem. My wife was unhappy about it. OTOH, I don't know how much you can escape similar noises while staying anywhere downtown. Just be aware, though. * The breakfast area is not huge and gets very crowded after 7:45 a.m. or so. Go early. * The heat for the room made some noise (characterized by us as vaguely like a helicopter). It was fine before bed, but could be disruptive later at night. This wouldn't be an issue later in the Spring or Summer, of course. Note: 2 bottles of water at the hotel cost $6. A 12-pack of water from small grocery or drug stores within 2 - 3 blocks also cost $6. You may have leftover bottles when you check out, but you'll still save money. Overall, not a bad place. If you are a heavy sleeper, it could be nearly ideal. If not, there might be better options in other parts of the city.

Hampton is probably the best bargain for your money in downtown Chicago. I was here for 2 nights and I enjoyed every minute of it. The location is great. You're 3 blocks from the Chicago River, House of Blues and other places of interest. You're also within a short walk to Michigan Ave and all the shopping. My hotel room was very clean, quiet and pleasant. I didn't have a chance to use the hotel swimming pool, but it seemed to be a popular destination with other guests. One of the best features of the hotel is the attached restaurant/bar, Joe Fish! You will love their seafood and beverages. The hotel staff is very friendly and will gladly help you with places to see. Parking: I noticed they have valet.

We stayed from 3/18-3/22. My husband started noticing bug bites on his arms on 3/20. We've notified the hotel and they've done nothing to help us and said there was "no evidence" of bed bugs even though my husband is covered in them. Will never stay with a Hampton Inn again. If anyone knows anything about bed bugs, they travel easily and are likely in more rooms, and the lack of understanding from the hotel is concerning and the fact that they won't help their guests is disgusting.

This Hampton is in a great location central (and walkable) to so many sites in downtown Chicago. Bonus: it's nightly rate is extremely reasonable and the complimentary breakfast really hits the spot before heading out in the morning to explore the area. Our room was very clean and fairly large in size. It was also very quiet, which is impressive given its location in a decently busy area. The fitness center is small but does the job. A nice selection of free weights are a good addition to the cardio equipment. We didn't use the pool, but there's a nice outdoor patio right outside of it that's a good place to hang out if you have some downtime. Overall, we'd definitely stay here again!

*3.5 stars* I recently stayed here with two others during our visit to Chicago. It's located downtown, next to a fire station which wasn't too bad. It's also walking distance to a lot of good places to eat like Lou Malati's and Xoco. The staff were very friendly and accommodating. We were able to check in before their check in time. Our room was on the small side but it was clean. This would be a great place for families on vacation because of the free breakfast in the mornings. The food at breakfast is hit or miss but I did like making my own waffles in the morning. The gym and pool area was pretty small but well utilized by the hotel guests.

Reasons why I chose the Hampton Inn Downtown in the middle of it all! Walking distance (its good for the mind, body, and soul)! - 1 minute to Ruth's Steak House - 2 minutes to Rockit - 2 minutes to one of my favorite sports bar: Mother Hubbards - 5 minute walking distance to Magnificent Mile - 5 minutes to the clubs (Excalibur, Cabaret, Andy's Live Jazz) - 7 minutes to Brazzaz (Brazilian Steakhouse) - 8 minutes to Hooters - 15 minutes to Millennium Park - 15 minutes to Sears Tower - 18 minutes to Bukingham Fountain - 20 minutes to Field Museum - And when I walked... I found all these intriguing hole in the wall places you can't experience when you take the taxi. King Suite - King size bed with tv, breakfast tray, and privacy doors. - Personal bath and closest with a security safe. - Living room to host your local guests. - WI-FI (so I yelp when I get back to the hotel room at 3:00am) - Kitchen with stove, refrigerator, microwave, and small dining table with chairs. Complimentary Breakfast each morning from 6:00am-10:00am - Its not Denny's but its enough to get a big breakfast before I started my tourist day. Now I do compliment the hospitality of the morning servers...they're friendlier than Denny's. - Okay.. its not that great. Mostly pre-made meals like waffles, processed eggs, and a juice machine. But I enjoyed the fresh fruit, buttermilk biscuits, and sausage. Service & Hospitality - They got it down. Smiles at the lobby. I know I should have told her in person, but ISABELLA ... You're freakin HOT! Thanks for helping out with my room selection and your smiles at the elevator! * yes, i can't stop smiling when i think about IT! * - Firm greetings by the bell service. Easy to load and unload upon arrival or departure. They got the great connection for taxi service and local recommends. Other Amenities & Services: - Tiny lap pool (worth visiting if you want to spend time alone and distress). - Fitness center - Skip it! Way to small to declare it a workout center. You're better off exploring Chicago on foot. - Luggage Hold: Thank you Nathan for securing my luggages while I finalized my downtown Chicago visit. This helps alot when you have a busy schedule. Drawbacks? - It's next to a fire station. So at night, you might get the sirens depending where your room is at. - I wasn't lucky enough to get a great view of downtown Chicago. I opened both my windows and saw a great big business building. Argh! No major complaints here. More compliments! I spent about six hours a day at the Hampton Inn. I didn't need a five start hotel because I really need a place to get some rest, keep my drinks cold, shower and change, internet access, and SPACE! I really hate staying at crowded hotel rooms. So this was a perfect palace for me. Cleanliness and excellent service exists here (we'll that's because this was a King Suite). So I officially crown Hampton Inn as my official Chicago hotel to stay. I'll be checking in again soon in Spring 2008.

We stayed here for 4 nights and it was a very enjoyable stay. All of the staff were friendly and I like that they have free wifi and breakfast! The breakfast has pre-made omelets, sausage, cereal, assorted bagels and breads, fresh fruit, yogurt and make your own waffle and pancakes. As other reviewers have noted there is a fire station across the street and the walls are thin. If you are a light sleeper this is probably not the best hotel for you. However, I found the room to be quite comfortable and I liked having a window view of the street below. Check-in isn't until 4pm and we arrived early in the morning but they have luggage storage and were able to hold our bags for us while we explored the city. This location is just a few blocks away from the shops at Northbridge and a 15 minute walk to Michigan Avenue. There are several restaurants within walking distance including Portillo's and Lou Malnati's as well as 7-eleven and CVS pharmacy.

This is one of the most inexpensive ways to stay in the HHonors family in Chicago. It's an incredible value. Free WiFi, free breakfast... they have all the basics covered. It's very conveniently located and you can walk to just about anywhere you want to go in the Loop, up and down Michigan and over to Navy Pier. The room was very modern and service was impeccable. The only thing that keeps this from being a 5 star establishment is the noise level. I'm quite used to city noise (in fact, I love it) and a little honking and screaming is right up my alley. However, if you're going to build right next door to the fire station in a city that doesn't play games with fire, you should probably spring for the airport-hotel-grade windows.

Upon entry there are signs due to COVID, which were easy to understand. I was greeted by Riley, he was very nice. Even though there were some construction near the elevator area it was easy to navigate inside. Our room was AMAZING, we had a kitchen, pots, pans, plates, cups, dishwasher, and a place to sleep for 5 people. We were all so happy with our stay. The room was clean and neat, it was really refreshing to a ladies night. We've already planned to come back again.

Yea. Don't really like this hotel. The office staff is nice enough but the breakfast is really horrible. I literally saw them getting eggs out of a can and putting them in the metal containers. Nothing is fresh. I understand it's complimentary, but it's nasty. Also the WiFi hasn't worked for the entire 8 days I've been here. It is the worst wifi I've ever used. The hallways can be loud and I had to call security on a crazy person next door who was drilling holes in his room??? Not sure what he was drilling but that's what it sounded like. The room isn't bad but it's not great. Overall I mean you could stay here if you got a discounted room but I would go somewhere else.

I stayed in Dec for 4 nights and the hotel was great. The standard room is fine with the view of fire dept. It's a few blocks to Miracle Mile, dining, and other attractions. Traders Joe and Jewel Osco is not that far from the hotel too. The staff are nice and friendly. I would come back to this hotel. The only improvement is that they need to improve on their free breakfast.

For the price in Chicago ($160) it was reasonable and served its purpose. The rooms were clean. The blankets were extremely scratchy and uncomfortable. My main complaint was when we were checking in. We got here a little early and I knew our room may not be ready, that's fine, however I am a breastfeeding mother away from my son for the night. I asked if I could have a private area to pump while we wait for our room. I was told I could pump at the public bathroom counter. I said I wasn't comfortable being topless in a public bathroom not even behind a stall. She said that's my only option. I requested the manager and after the manager told me the public counter she mentioned well you're early to check in, so... I'm like yes, and I'm not asking for a room, just a private area, as I don't have any other options. After going through this for way too long and being quite embarrassed but having a serious need to express milk for my son, she finally allowed me in a meeting room (which was available the whole time!!!) so I could pump for 15 minutes. Very stressful start.

The staff was wonderful, however, I have to give the hotel two stars for how noisy it was. I was there for a three night/ four day business trip and was awake constantly during the night due to emergency sirens outside. The walls between rooms were also paper thin and you could hear anything above a whisper. The cleaning services could also be improved. However, I agree with everyone for how welcomed the staff makes you feel and it is in the heart of the city.

We checked into our room, and discovered we had young kids loudly partying in the adjacent room to ours. We were able to switch to a much quieter room on a higher floor. The room was very clean. The bed was comfortable and it was nice having a refrigerator in the room. We enjoyed the complimentary breakfast. My two complaints are the parking is $59 a night and it took a long time to get our car. The fire station is next door so it did keep me up a lot at night since I am a light sleeper. Overall, the staff were friendly and we loved the location!

I needed a reputable, reasonable hotel. I received good service from check-in to check-out. This is great location for getting around. It's an older hotel but my room was decent and clean.

Amazing staff, especially Angelina at the front desk, fantastic location and for a small fee we upgraded to a Suite, which was some of the best money we have ever spent! Bed was super comfortable and while we did not spend a lot of time in the room we had a comfortable place to lunch and snack. Between the hotel's free breakfast and having just a couple meals in our "West Wing" (the living room), we saved a ton of money, allowing us to live in luxury for 4 nights for less money then staying at an out of the way AirBnB, near one of the airports and commuting into downtown or staying at a "questionable" downtown hotel. YES, there is a fire station next door, so if you are a light sleeper you may want to choose another hotel, but it didn't bother either of us at all!

wouldn't let us use our points to check in because my dads flight got canceled and he could no longer come on the trip. Had to pay the regular price for the room which cut into our budget. We left for dinner last night and weren't sure if we turned the curling iron off and called to ask that they check for us and they literally said "we don't do that" and claimed they didn't have enough staff to check... then told us to come back and check ourselves. AND THEN we called down to ask for water bottles to be brought up to our room and they said "you can come down here and get it" as if they don't have room service. In addition, today we went to call the valet number and it was busy for 20 minutes so we called the front desk and they put us on hold for 15 minutes. By that time we had already walked back to the hotel. This was by far the worst experience as a Hilton honors member we have ever had. Only positive was the room was clean.

Rooms don't have queen beds; they're double beds. Elevators kept passing the floor we were on. Tried to talk to front desk people, but nobody offered solutions. Only good part was that the breakfast was good.

Amazing stay at this property. The staff was what made it so great. Prior to our arrival, the staff reached and they stayed in touch in a way that was super helpful. They answered questions and provided recommendations upon request. Our check-in was smooth. The location is perfect - walking distance to some of the great downtown attractions and just far away enough to not be crowded by street activities. Special call out to Nicole, Cecily, and Daniel who were very responsive, friendly and helpful. I look forward to my next stay here!