Hampton Inn & Suites Duncanville Dallas

Rooms kind of clean for the area. When we checked in the gentleman was very helpful. The following morning I was treated with total lack of respect and terrible attitude. Wendy treated us like dirt, just because I asked for butter and the manager should hear from customers that would be a good idea. Wendy told us repeatedly there is no manager. She had the challenging and disrespectful attitude. I wanted to settle my folio and she said I’ve should have done it last night. Terrible attitude! We are not coming back and reading the reviews, we know there is a bad trend here. Stay away from this hotel in my opinion!!!

Wonderful stay! My spacious 4th-floor room had a view of I-20 and a gorgeous sunset. While the breakfast was a bit underwhelming, it wasn’t an issue since there are plenty of dining options nearby. Front desk and housekeeping service were outstanding—10/10. Parking was plentiful, and my room was nice and quiet. The only downsides were that the text message service through the app went unanswered and not all Smart TV features were available. Other than that, everything was excellent. This is by far the best Hampton I’ve stayed at, and I’ll definitely return.

Women at front desk is rude and unprofessional. Does not greet you or acknowledges you just on her phone. If you work at a front desk you need to be customer service oriented. Also double check your receipts for any surprise charges. Overall not satisfied with stay and service. Cleaning staff and kitchen were helpful. Food was okay has the basics

Hampton Inn Duncanville — cozy, convenient, and chocolate-powered Got there early and my room wasn’t ready yet—no big deal, because they had a hot chocolate bar (aka my love language) and a cozy little corner where I could knock out some work while I waited. Great value for the money, clean and comfortable, and the vibe was easy and welcoming. Shoutout to Wendy—she was genuinely kind and helpful at both check-in and check-out. If customer service had a mascot, it’d be her in a Hampton name tag.

Physically checked in during normal check in hours. they charged my card up front. gave me a room key go on about my day. next day i find out some how they managed to cancel my reservation for "no-show" even though i was standing in front of them when they charged my card and they even physically handed me room keys... not to mention i am on camera checking in.... they claimed they "fixed" it by charging my card again and starting a new reservation... so they stole money hoping no one would check. still waiting on their management to actually correct their own mistake and refund the fraudulent 2nd charge.

My experience was a very good one at this Hampton Inn. The location is great off the freeway. The staff is very friendly and helpful. Breakfast was great, but the coffee station was amazingly stocked all day! Great clean rooms! Thanks Hampton Inn!

Positive: Clean, well decorated, good staff Negative: King bed was horrible. It’s a shame because otherwise this is a 9/10 hotel. Mattress was hard and obviously old and squeaky. Turned a 9/10 rating into 2/10 due to bad sleep.

Excellent clean hotel with friendly staff. I arrived early and the wonderful desk clerk allowed me to check in a little early which was wonderful because I was so tired from my trip. Room was great and shower had great water pressure and good hot water. Huge TV. Excellent hotel!