BusyMe
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We called ahead a reserved the Stay, Park, and Cruise package. We drive from north FL and with the Hampton’s package the parking is much less expensive than the ports. And the shuttles to and from the ports are convenient and inexpensive.|Our room was very clean, comfortable, and huge. It may have been large as it was an accessible room. The accessible rooms were all that were left when we got to the Select Your Room time. We had panoramic views of city blocks and the Bay a bit past the blocks. The room had a mini fridge, coffee set-up, closet, iron, ironing board, full-length mirror; all the necessities, including a sofa and two ottomans, which was very nice. The water pressure was pleasantly quite strong. Breakfast was what you would expect at any Hampton Inn and perfect for us.|Unfortunately, when we checked in on September 6 around 5ish the lady who checked us in was…indifferent. I would say a forced smile, at best. I asked about the parking and she somewhat explained what we needed to do. I just wanted to know we were getting the package pricing, but couldn’t quite get reassured.|We had several pieces of luggage to carry in and I asked if they had a luggage cart. She was quick to say “We don’t have them”. I looked surprised. She then looked past me and flatly said “Oh, there’s one”.|I asked about the shuttle and she scheduled it. I asked about the return shuttle, and she said, flatly, “We don’t provide a return shuttle”. Seriously, it’s a one-way Stay, Park, and Cruise package?|When we tried to drive into the parking garage, we couldn’t get the arm to lift. We didn’t have a scannable ticket, she just gave us a stub for the dashboard. We had to buzz to get help in.|The shuttle pick-up was a bit scattered. We did change our pick-up shuttle schedule by one hour, and they accommodated. Surprisingly, as we were departing the shuttle for port, we heard the shuttle driver say “ pick you up back here” as she hopped in the shuttle.|To confirm details, since we were told there was no shuttle pick up, we called the hotel three times while on the cruise, but were placed on hold too long. The fourth time they provided a disconnected number. The last attempt, we got a number to a private shuttle service. We were calling and making arrangements with them the last night and all the way past customs after disembarkation.|We had the same issue exiting the garage as we had entering.|I’m usually pretty easy on reviews. There were other service issues here, as well. Mostly were all directly related to the unhelpful and unhappy check-in associate. I swear, I think her goal was to make our experience as unpleasant as humanly possible.