Hampton Inn & Suites National Harbor/Alexandria Area

I stayed at this Hampton Inn a few weeks ago and the service was terrible. The rooms were decent, but the front desk staff carried themselves like helping guests was a chore. The only decent interaction I had was with the person who checked me in on Friday. Everyone else I dealt with at the desk over the weekend was unprofessional and dismissive. What really set me off was trying to speak with a manager. During my stay I was brushed off, and when I called back afterward, they gave me nothing but excuses and the runaround. No accountability, no effort. For a hotel sitting right across from the Gaylord, where service is much better, this place was a huge disappointment. 0/10 would not recommend.

This Hampton Inn is wonderful. The staff were so sweet and helpful. The hotel was going through renovations, yet the workers and staff did not allow that to stop them from being kind and considerate of others. My only issue is that I wish there was more light in the room. Even with all of the lights on, it was still a bit darker than I liked. Why did I not take off a star for that? Because bright rooms are my quirk.

Nice hotel in the heart of National Harbor. It was my bday during check in and I was upgraded to a very nice room. The guy at the counter, with the dreads was very sweet and friendly, told me about local places to eat since it was my bday and was very informative about parking. Hotel room was very neat. Will go back in a heartbeat!

Absolutely the worst hotel stay I’ve had in years. I stayed at the Hampton Inn National Harbor for a week, and it was a disaster from start to finish. The key card system was completely broken—I was locked out of my room 28 times. Every time I had to either go all the way down to the front desk or call for help. Half the time no one even answered the phone, and several times there wasn’t a single staff member at the desk when I got there. I just stood around waiting 5–10 minutes for someone to show up. Only one elevator was working the entire week, so getting from the lobby to my room often took more than five minutes. On top of that, the hotel was a mess with renovations everywhere. Not once did the staff apologize or take accountability for any of it. They acted like it wasn’t their problem and offered zero compensation for the countless issues every guest was clearly experiencing. Even checkout was a headache. Despite me emailing my tax-exempt form four days in advance (as they requested), they couldn’t find it and wasted more of my time. I expect better from Hampton, but this property is run terribly. Broken systems, long waits, zero service, and staff who just don’t care. Avoid this hotel—I will never stay here again.

I used digital check in for 3pm yet even at 3:45/4pm my room wasn’t ready. I finally had to go to the front desk and get a different room and physical keys. At least the guy was very nice. Apparently one of the elevators was broken, which was part of my reason for selecting a 2nd floor room. Ended up on the 4th floor and opted to use the stairs all week anyway. I finally saw elevator repair crews after 2 days but I never tried them again (it’s a tall conference hotel, this should be a priority though). Bed was comfy, bathroom was clean and well appointed. Shower was nice. Would be nice to have an outlet by the bed but there were several at the desk. Fridge works well. Microwave is in the room but I didn’t try it out. Only real issue in the room was the A/C - temperature didn’t get very low and it had no “always on” function. It cycled quite loudly all night, every night as it turned on and off. Woke me up several times. Had to use a noise machine to attempt to drown out the sound.

Room was huge. Location great. Not great was one elevator not working and being on the 8th floor. Also weird air conditioning situation in the breakfast area. Would give another try as I think issues are fixable.

Stayed here for a night in National Harbor. Very clean updated room and nice bathroom. There was a mixup as I booked through a third party but I’m a Hilton honors member. Saki provided amazing customer service and sorted everything out for me. Thank you Saki!

The only reason why I am not giving this one star is because the front desk person was very friendly and helpful, and the bed in my room was comfy and clean, allowing me to get a good nights sleep. The hotel overall felt pretty dirty, and there were flies in my room which was not really a nice experience. But what almost made me check out early was the fact that when I went to grab the extra pillow in the guest closet, I found a pretty visible dried bloodstain on the pillowcase. I tossed the pillow aside and reported it immediately, but thankfully, my bed was not compromised. Overall, it was a mediocre experience, and I don't plan to stay here again, which is a shame because my last visit was fantastic. I really hope they do better at double checking their linens going forward because that is a pretty serious and dangerous thing to find on your spare pillow.

This is a good conference hotel because it kind of keeps your audience captive. It has a lot of restaurants on property and walkable to several others. But it's not convenient to attractions of Washington DC. When you are a room guest of the resort you get two drink tix per night during your stay. The Harbor bar is a nice place to enjoy that perk. If you do want to get off campus, Old Town Alexandria is closer than the fun DC bar/restaurant locations. If you love gambling, MGM Grand is very close.

If you are a Hilton Honors member and book your reservations based on the app or by calling BE FOREWARNED this hotel is undergoing renovations and they do not notify you. One of the elevators is down and the one that's open takes forever to come. We went on a busy weekend and we had to wait or take the stairs due to the extreme delay for the elevator. The first day I checked in I texted Sajd and explained to him I was not notified at booking that the hotel was undergoing renovations as it wasnt on the app or nor did the Hilton rep over the phone let me know of the renovations and that's something that should be told to the customer so they can give an informed decision of booking the room. I would have never stayed at the hotel for my birthday weekend had I known the hotel would have old dirty mattresses sitting in front of the hotel, boxes on every floor I saw including the eating areas. Sunday both elevators were down and Capris the manager lied to the Hilton honors guest service rep saying at no point were both elevators were down when they were. When they finally tired the second elevator back on, 2 maintenance guys had the elevator panel off the elevator and were doing repairs We had to take the stairs several times due to the long wait. I waited until after my stay to call guest services as it was my birthday and I didn't want the rest of my weekend impacted by my negative experience When I called, Capris offered 5k points reimbursed. What is 5k points when I stayed 3 nights at 70k nights in points. Due to the inconvenience, the bare minimum one night stay should be refunded. If you are brand loyal to Hilton DO NOT STAY AT THE HAMPTON INN IN OXON HILL. They are not customer focused at all. The other hotel chains under the umbrella would never treat their guests this way. Her solution as a manager was not okay. They took away my right to choose a hotel for my needs by not notifying me of the reservation. I wasted my Amex rewards night on a hotel that did not meet the standards of a HIlton. I feel like I stayed at a Motel 6 and the managers conflict resolution skills matched that. She needs training on guest relations especially as it relates to brand loyal customers. Not only am I a honors member but I'm also a Hilton Grand Owner

Hampton Inn is across the street from the Gaylord Convention Center and on the other side, it's across the street from St George Parking Garage. I found it very convenient . So everyone is aware, I did not pay for my room. My business partners from Ohio came to hike with me and shared an evening at the harbor, so I loved my stay. Room was small and comfy. A lot of towels and face cloths. Shampoo,conditioner, lotion, hairdryer, they had it all. They had a nice size lobby. Pretty decent breakfast and all employees were very nice to me. That could be because I smile and say hello. Try it.

The hotel seems to be working to refresh itself with a new lobby area- though keeping the same color palette. Definite positive points for all the elevators working fine which helped tremendously and good service when asking for extra bedding. The breakfasts are plentiful but perhaps not as varied as they used to be. I had a poor experience in booking as they accidentally oversold a room, cancelled with no text or call in, and I had to spend a ton of time with customer service with no real resolution. Luckily the room became available again which I was able to book but much unnecessary hassle.

Stayed here for one night on a chilly Saturday evening after Thanksgiving. We arrived a bit late (around 10pm). Was interesting that the "front desk" was just a small table with a computer on it. We were checked in quickly and told to park at the garage behind the hotel. Was able to find a spot easily and get back to the hotel. The room was a nice size and clean. The bed was comfortable. We were able to get a late checkout til noon and took advantage of that. We had the free breakfast in the morning and it was on par with Hampton Inn breakfast. It is a great location for exploring National Harbor, the entire area is super walkable.

Do not stay here! Worst experience in my life! The night manager broke into our room at 12:10am and accused us of squatting over his negligence with not double. Checking the reservation system. With my kids crying, he screamed at me over his double booking error. Hilton refuses to make this right giving me $50... and property manager refuses to call me back and laughing at me while I was still there! Absolutely horrible. A loyal and valued Hilton guest just transferred to Marriott!

Let's start by saying a hotel stay is meant to be an enjoyable experience. I wasn't expecting a lot but I would like to say what I did get was unexpected. As a traveler of over 40years, I am going to name this property as the worst experience EVER from a customer service standpoint. I was there to celebrate a friend's 50th birthday. What I was unaware of is an ongoing elevator issue that causes delays in getting in and out of the hotel timely. At 9:43am, I decided to go get breakfast since it was open until 10am. I didn't think anything of the time because it's just a matter of going downstairs (no road traffic so I thought ). I wait about 10 minutes only for the elevator to show up full and then stop on each floor without the ability to comfortably add others. When I finally arrive at the first floor after holding the elevator door open to let people off to avoid the door closing, I headed for the breakfast area. At this time breakfast is being put away but there are items still out. The staff wasn't willing to accommodate me and the other guests that were also stuck in the elevator situation. I pleaded with them to just allow us to take from what they had but they keep removing the food. I asked them to get a manager so we could be granted an exception based on the elevator that I'm sure the management team are aware of. They continued to remove food anyway. A mgr by the name of Karol came on the seen and instead of deescalating the situation and making the call to fix a situation that was caused by the hotel having issues, she decided to be useless as well. After other guests were in earshot of the situation, she allowed us to get what was still there. I went back to the room and decided it was time for me to leave so I went to get a cart. I went back to the elevator and pressed the down button only to wait and then the button light went out and the elevator seemed to be just not working all together. I waited until finally I decided to find the stairs because there was a lady in a wheelchair waiting as well that would be stuck on the 7th floor until the elevator issue was resolved. When I made it down to the desk, I asked for Karol, the front desk person radioed her and she came out so I explained to her what was going on but I also observed the elevator was working again. I took the opportunity to tell her about how the exchange at breakfast impacted my stay and ways to improve based on the ongoing elevator issues. As I was talking with her, a man from behind the desk inserted himself in the conversation and told me "she don't have time to talk to you" I asked "Who are you?" He demanded that she returned to work (As if assisting a guest with a concern was not work). He started talking very aggressively towards me and told me something about God and he snapped his finger in a gesture that was mucking and very demeaning. He also told me to get way from the front desk. I asked his name and he replied with confidence Ali. He than took a call that sounded personal certainly not hotel related. He went to the back while guests were coming in and out to continue on his call. When he returned a gentleman asked where was the restroom and he directed him to the garage out the back door, he had no idea the guy was with a family reunion group staying there. As I continued to wait for a cart to be returned, I was talking to guests that had similar interactions with Ali. There was a dance group of little girls around 10 years of age and he was very rude to one of the parents telling her she could just leave. Can you imagine should rudeness in front of your child? I later asked him do you think you could have handled these issues any better? He responded "NO." I am waiting for the general manager to call me because the hospitality industry requires strong customer service and anything less is unacceptable. I WILL NEVER STAT AT ANY HILTON PRODUCTS MOVING FORWARD UNTIL I AM MADE AWARE OF CORRECTIVE ACTIONS.

It's a Hilton Property, what's not to like!!!?!!? If I travelled in the past from. NY, SF, Irvine, LA ,Portland, Salt Lake, Seattle, BC, DC, TX, AZ, NM,NV, etc. I stayed at a Hilton Property. Why? Because it feels good!!! Excellent beds, good dining and in quite a few cases, great views. Yes, you pay more but the comfort, amenities and locations are worth every penny. I am Honors Member and their Amex Card has privileges as well. Plus, my points can go to purchases or free nights which I earn quick enough. If you are staying at low rung hotels (had a horror story in West Virginia that I admonished my cousin for) that is fine...You do get what you pay for tho. This location is convenient and a short walk away has a gorgeous view. The food is not bad either. Service is Hilton Standard which I appreciate. So yes, I recommend this location for your travel needs. Though I would like to try out the Gaylord which is the largest hotel in the area just to try and is right across the street.

Horrible customer service at reservations - incompetent, time consuming, bureaucratic. Spent an hour trying to do something simple...and just gave up.

I got bed bugs at the Hampton Inn & Suites in National Harbor. I'm a Hilton Honors member and have been for years. I travel a lot for work and have stayed at Hilton properties all over the US and never filed a complaint. I stayed at this property for 2 nights and now I have bed bug bites all over my stomach and back. I reported this issue to the hotel the day after I checked out when I first noticed the bites. I waited 4 days and never received a call. I called in this morning to alert the hotel so no other guest will have to go through the painful and disgusting experience I'm dealing with. The woman who identified herself as the Sales Manager was rude, took no responsibility, talked over me repeatedly, then hung up on me. I'm going to report this to the health department now, but please beware if you're considering staying at this property.

Policies that discriminate against longstanding Hilton customers with recognized standing. The hotel only had one working elevator with long waits for maintenance and housekeeping staffs using the only working elevator. The lobby had a broken window and yellow caution tape blocking one of two entrances to the lobby. The front desk is rude.

Wasi is the best this Hotel has...always available, patient and goes above and beyond to assist. Unfortunately that cannot be said about the sales office. Its a true frustrating struggle to do business with this Hilton Prooerty. As an Honors member I try to support all Hilton prooerties (patronize b4 I go to a Marriott property) but these few months have made me reconsider for my next event. Thank you again Wasi..keep up the great attitude and work.

The room are over price for the experience and service! The whole time I was here for three days did not see any housekeepers as you would through out the day cleaning room or hallways ! There seem to be one housekeeper guy ! You had to wait about two hours for more clean towels and wash clothes . Nobody came and clean the rooms the whole time I was here . I don't think they properly clean the room I clean the remote and the light switch and the door handles all black and brown !!! Nothing is getting really clean as you think be careful and go stay some where else !!!

Stayed here for Katsucon, which was across the street in the Gaylord. The pros and cons of staying here vs the Gaylord: Pro: It's quieter, since all the party people are over in the Gaylord. The elevator crowd and wait isn't that bad compared to the Gaylord. Con: Because Katsucon is during the winter, even crossing the freakin' street to get to the Gaylord is an ordeal, especially if you're wearing a strapless dress or any cosplay that reveals any skin or isn't super warm. Good luck with walking through the chill for even a minute, especially if there's wind. I stayed here with two other gals in a king studio where we had a pull-out sofa bed along with a queen bed, and a mini fridge and microwave. BLESS the minifridge and microwave, especially since I'm one of those people who need to be meal prepping and packed food with me all the way from California. The staff has been absolutely accommodating and wonderful. When I needed an extra blanket, they gave me one at the front desk. They refilled the hot water down in the breakfast area all day every day (though if it's out, you'll have to let them know and it can be a bit of a wait). The breakfast bar between 6-10am is wonderful! They have scrambled eggs, sausages, oatmeal, cereals, waffle makers with waffle batters (the days I was there, they had vanilla, chocolate, and blueberry waffle batters), fruit, and smoothies. There's also a small gym in the inn, which I used for all 3 days of my stay. It's small, with two benches, a rack of dumbbells, and 3 treadmills. Only one treadmill was working, but at least it got the job done. They had a TV with multiple channels (thanks for keeping me company, Teen Titans marathon on Cartoon Network), and shelves of fresh clean towels. What a blessing. It was a very comfortable and wonderful stay. I would be very happy to stay here again.

Property was average and was booked as the affordable option. Upon checking in I went to my room showered and the toilet was then clogged by just toilet paper. I called the front desk and asked for them to send maintenance. She said they were off the close till 9 am the next day but "I could come to the front desk and get a plunger" LOL. I let her know I wanted to check out in that moment. I asked the manager to call me and still waiting for that call 48 hours later even after showing back up in person the next day. I called Hilton corporate and I expect a full refund and coverage for my new hotel I had to book in a hurry due to this hygiene and sanitation issue!

First time staying at this hotel, and I'm not impressed. It has clean rooms with comfy bed. The bathroom was clean. 5/5 for the cleanliness of the room. Now to the parts that weren't up to our liking. First, when we arrived we had to wait in the street in car since there were many cars blocking the entrance. We had pre-checked in so after waiting for a bit I ran into hotel and explained to assistant that I had pre-checked and needed room key. I was confirmed checked in and given keys. I then inquired where handicap parking was located. I was shocked to be told to drive around the back of the hotel to the garage and I could find handicap parking there! What ?? They don't have access for handicap since we have to go down stairs to get out of garage and walk up stairs to enter the hotel. 0/5. The room was nice/clean with an ok view. I can say that is where my praise goes. When we walked into our room I immediately noticed it was connected to another room! Not what I want unless it's my family on other side of the door. Not acceptable! 0/5. The room also didn't have a mini frig which is a must for me. 0/5. I'm giving 4/5 stars because the room was clean and comfortable bed and close to restaurant area. Otherwise, we are considered top tier clients and for what we paid I can honestly say I will be going back to the National Gaylord. I'm not recommending this hotel, spend a few dollars more if needed and stay in the National Gaylord.

An adequate hotel with basic features. I needed to use my points before they expire so I chose this Hilton property while visiting the National Harbor. Check in was smooth and easy. I checked in via the Hilton App and only stopped at the desk for a parking pass, which cost $20 a day for a public garage behind the hotel. The staff was friendly and helpful. The room was larger than most and the bed was comfortable. There was no refrigerator, which I'm finding is more the norm than the exception based on the last few Hilton's I've stayed in. That is extremely annoying. I always need a fridge and that should be a given. At any rate, the room was clean and had the basics, but nothing extra, unless you count the safe. We had a nice, large picture window overlooking the Gaylord. Overall, a decent room. However, Our neighbors were a nightmare. They were yelling and allowing their kids to bang on the wall and run up and down the halls until we'll past 1AM. My wife complained at checkout and I received a 10,000 point refund. Although, this was not the fault of the hotel, I mention it because I am happy with their response and willingness to make things right.

Must ask for fresh towels, trashcan emptying, general room refresh every day. Evidently, room servicing policy is every other day only. They should at least inform their patrons about their policy Olin their website/during check-in.

Definitely not worth the money. Upon entering the entrance way, worst smell ever. Due to the location , they seems to be able to get away with the ridiculous pricing . Room's definitely need to be updated. And if any damage or plaster of wall is needed , should be completed before renting out rooms. I ask for a room on a high level floor and was given the 3rd floor . Not to sure of the young lady name ( African American) but very rude and unengaged when speaking with guest . Upon checking out , with another hotel representative, I learned she also was not so knowledge about the establishment policy regarding guests paying for rooms . I can say a lot more , but you get it. Do yourself a favorite a book your hotel early to avoid taking hotels that's left . Bottom line is I won't be a repeater visitor, and Good luck to any one who is .

Stayed here 5/26-5/28 to start my room had no fridge or microwave and then we had no hot water in the bathroom sink and no water at all in the shower on Friday night. It came back on Saturday afternoon but was back off again Sunday morning. They also do not clean the room every day or bring clean towels I guess they know people can't bath, lol! That don't even come around to collect the trash! I also didn't like the fact that the parking garage was across the street and had to complain about everything to get the free parking pass. They got 2 stars from me for the daily continental breakfast!

I was expecting this to be better. But honestly it was terrible. For a hotel in this location at this price you just expect higher quality but you aren't getting it. My bed was motel comfortable. As in the worst bed I've slept in ever. It was as stiff as a board. And I had this weird unevenness to it where the middle was a tad higher than my feet and head so it felt like I was trying to sleep on a small concrete hill. The sheets were stiff. Too much lye or bleach and no fabric softener. So I was swaddling myself in a raspy sandpaper chemical cocoon hoping for the sun to rise so I could eat breakfast. (Just moved my three stars to two remembering that) The breakfast was ok, and the cleaner running it was awesome and so was her manager. Will never stay in this hotel, EVER again.

This was the WORST stay I've ever had at this hotel. I started staying there for Katsucon in 2010 and have stayed for the event every year since, excluding 2021 and 2022, when I did not attend Katsu. Check in was fine. I was told that the room was paid for at check in, including incidentals and all was well. Saturday morning, I found an additional $400 charged to my card. The hotel couldn't figure out where it came from and I was told it was the incidentals fee that I HAD ALREADY PAID. The hotel apparently ran out of toilet paper at one point. Also, our toilet kept giving up and overflowing. We had the call for the plumber multiple times.... Sunday, 2 of my roomies went home. They stripped the sofabed and discovered dried blood on the sheets they had been sleeping on. The mattress was also old and looked moldy. I went to breakfast Monday morning and the front desk called up to the room to say that we STILL had a balance due on the room! I went to the front desk to see what was up and was told that we owed MORE money for some reason. I talked to the manager, Peter, who was cold; condescending, and misogynistic. Absolutely nothing was done about our complaints. I feel disrespected and lied to. I was quoted one price for the room and was charged a different, higher, price instead. They have lost a long-time guest, I will NEVER stay here again.

The absolute worst. Disgusting rooms that were not clean and incompetent front desk. The free breakfast was inedible and what I imagine prison food to be like. I wasn't expecting a 5 star experience, but you charged me over $300 a night, so do better!

I will never come here again. The lady in the front was rude. I was lied to as I called a month prior when booking a place and was told all I have to do is show my if for military discount. When I asked, they looked at me crazy and that it wasn't the case. I was annoyed because I always call ahead to make sure.

Stayed here for the weekend and enjoyed my time. The only downside is you pay $20 a night for parking. The room was very clean and spacious. I would stay here again if I have another event in the area.

Let me start out by saying this place is a "D U M P". This hotel deserves '0' stars. Our date of stay was for 1 day-05/30-31/19. 1. We couldn't use, much less open the closet b/c the mirror was completely cracked & off of the track. (Showed the desk attendant-christopher a pic of it. So we wouldn't be charged for it). He NEVER indicted that on our folio, per the desk clerk upon check out. 2. No refrigerator 3. No blow dryer 4. The bathroom sink faucet was not screwed or bolted down (it moved), and it was dirty. 5. Last, they wouldn't/couldn't for some unknown reason print out our receipt, to confirm our charges. We were told by the check-out clerk we were charged $179 plus 18%, and incidentals, but of course if there weren't any it would be refunded back to my credit card. 6. As of to date NO INCIDENTALS NOR A REFUND 7. Upon check out, we were told the receipt couldn't be printed b/c the computer system was down. 8. No bacon, link or pattie sausage for breakfast (just some sort of unknown type of sausage). I promise you, should I EVER go back to the D.C. area, I will never return NOR will I ever stay at a Hampton Inn nor Hilton Inn. We tried to obtain a copy of the receipt again today & was told something totally different by 'Christopher", very arrogant, rude, laughed/snickered at my cousin & I as we tried to obtain our receipt. Wouldn't allow us to speak w/the hotel manager Katie NOR would he give us the name or email address to his district manager (said they didn't have one) USE CAUTION WHEN BOOKING W/THIS HOTEL.

Stayed here one night. Checkin took a bit as there was only one staff person at the check in counter. Staffer was friendly and helpful. My room was a bit odd - they were out of King Size rooms - so they put me in an "Accessible" room. Which meant the room was massively large - the TV and desk were all the way on one side of the room - while the bed was on the other far side. Watching TV was like watching TV off in the distance. Internet access was adequate, a bit slow at times. Parking is fee parking in a parking garage behind the hotel and across the street. I'd stay here again.

So my "keys" we not working, and we went and asked and they said that they "fixed it" so we go back up and it still doesn't work! So we had to call and get someone here to call somebody else to open the door for us because of their technical issues. Imagine being locked out of your room that you pay for with all you stuff still inside and not having access to it. This was a complete waste of time!

They went above and beyond!! Believe every great review you read- I travel weekly and this is one of the friendliest, cleanest hotels I visit. Today I needed an early check in to accommodate a video conference call and not only were they happy to allow me in a room, it was an upgrade!!! I was able to set up in plenty of time and stress free!

They aren't kidding when they say "Making you happy, makes us happy." I don't use dairy and when I asked for soy milk at the lovely free hot breakfast station, they did not have any, but let me know that they would pick some up to have the next morning. How thoughtful! I also want to thank Kimberly Brown for her help in managing the multiple registrations that I had and needed to make changes and updates too. She was helpful and kind. No pool, no restaurants but the entire National Harbor is steps away. A great central location. Also, a less expensive alternative to the Gaylord Conference Center. Go to a conference there, but stay at the Hampton!

I rarely give 5 stars but this place was awesome! Traveling to S.C. we needed a place on Friday night and booked when we were about 30 minutes away. Price was great considering the amazing room and location! Walking distance to the awesome National Harbor area and big wheel. The staff was VERY courteous and accommodating. You will pay $20 per day to park so that should be included in your room rate consideration. At 12:30am the drunk guys in the adjoining room beside ours came back making a racket. I had to call the desk to complain and it was addressed immediately. Not the hotels fault of course but nice to know they were happy to handle it. I'll definitely stay here again but will make sure to ask for a room without neighbors. Rookie mistake.

All of the staff we met here were incredibly helpful and friendly, from the front desk to the breakfast crew who even offered to make our waffles for us. We are especially grateful for Jose who helped us get my sister's car jump-started in the parking deck. Jose, Tony, and Elisa were such joys. Thank you so much! Our room is clean and the location is perfect, but it was the staff that made our stay.

This property is in the top 5% of Hampton Inns. The staff was great and the breakfast was exactly what you would expect.

I wanted to give this hotel 5 stars! I'll give ya the good first: Awesome continental breakfast! There were lots of hot choices and very little waiting. The room was immaculately clean, had a beautiful view of the harbor (just stretch your neck out a little to the right and VOILA!) The fitness room was private, and had a bit more equipment than I expected. Free cookies and coffee all day, until the cookies run out. It was quiet. We never heard a peep out of anyone. The bed was really nice, soft, and clean. The indoor pool was very warm, and there was a lifeguard on site. And the not so good... ho hum... the customer service was just plain bad. Upon entering the hotel we were greeted with an other customer yelling, "Hey! Is anybody in here, we'd like to check in!!" That pretty well set the stage for the remainder of our interactions with the front desk staff. Upon check out, more of the same, crappy attitude from the front desk staff. We waited and waited about 15 minutes at the desk, while the front desk receptionist spoke with co-workers in the back, in clear view, ignored our cries of, "Hey! Could some one please check us out!?" The staff was just absolutely awful. The pool was a bit on the tiny side, and there is no hot tub. Parking is not free, about $13 a day and the process to pay for parking is confusing at best - pay attention to the directions the front office staff gives you about parking, and if they don't give you directions about how to handle parking, ask. I love hampton inn, and have never had a negaive experience with customer service such as I had this weekend. I am very disappointed because I wanted to love this hotel.

We went out of our room to go explore the area, and when we came back, not one of the three keys that we had worked. We went down to the maintenance to get the problem fixed. The guy there said he fixed all the keys, but when we came back up, it was still not working. So they finally brought their engineer to the door which was apparently locked from the inside because if you close the door too hard, it will lock from the inside. So you better hope you didn't shut the door too hard because you could be locked out of your room.

I found this Hampton inn to be just fine. Staff was very helpful, friendly and nice. Rooms clean, spacious and comfortable. They get a big plus for having windows that open! But no screens on the windows and a few bugs flew in...I had to close them. I had to deduct a star because I thought the breakfast buffet was terrible. Oatmeal cold, and cheese omelets were some kind of horrible egg substitute. I took one bite/mouthfull of each and threw it out! Oh well. Anyway...I would still stay here again.

Better than most Hamptons. Great location you can basically use everything in the common areas of the Gaylord and pay 200 a night less. 20 to park I get it due to the location. Props to staff for letting us in our room two hours before check in. Shower really hot, bed comfy did not use TV or Internet. Perfect for National Harbor

Great hotel that's walking distance to everything in National Harbor. Hotel was very clean and the hotel staff was very helpful. I would stay there again.

Wife and I stayed here overnight while see a show at the MGM. The stay was very friendly and eager to help out. The parking was a bit confusing, it could have been better explained on the web page as to the location and proximity to the hotel. The room was very clean and spacious. The TV channels kept freezing up and the remote worked for the first five minutes and stopped. Not a concern since we didn't stay in the room long, but having only 2 or 3 channels that wouldn't freeze up kind of sucked. Also the bathroom sink only had hot water. The cold water was hot, and the hot water was even hotter. We informed the staff so hopefully it will be fixed before the next customer. Overall all a very nice hotel, and we would stay again on our next visit.

Great location for all the stores in National Harbor! We came into town for some business and stayed here almost a week. The front lobby looked like it had a water fall wall but it wasn't turned on for some reason. The rooms were mediocre. As I walked into my room it smelled like old closet... you know that smell where you put on last winters jacket!? Needless to say I got the room that was like that! The bed... ok time for a replacement people. My back is killing me and its mainly cause the bed not my age. The breakfast was decent. It's free so you obviously can't beat that but the eggs were so fake I couldn't finish them. Hard boiled eggs were not cracked, and syrup out in the juice dispenser.. little things like that. Location got this review an extra star. Time for some improvements to the room and breakfast.

I stayed at this hotel for a week recently for a conference. The conference was across the street but this location was amazing. They gave me a free upgrade to a corner king suite as well as helped me across the street with a cart full of boxes that were delivered to me at the hotel for the conference! I had an amazing stay - the breakfast was good, the room was spacious and clean, and the staff was friendly and professional. Great job!

Nice hotel at a nice price. I have stayed here once before for the National Harbor Crab festival. It's conveniently located right by the festival location. Room rates are reasonable and I would stay here again. Check in a a breeze if you are a Hilton honors member and you are able to select your room online. My room was very clean and I didn't require any additions service during my stay. Complimentary breakfast and parking are a great addition.

Stayed here the weekend of the beer, bourbon & bbq Festival & it was a nice stay. No, it's no Gaylord but it's a nice & clean hotel. The front desk staff was pleasant & they were able to check us in a little early. The festival was directly across the street from the hotel & all of the restaurants were in Walking Distance. They offered a free breakfast in the morning which tasted decent. Parking is $20 a night and you can come in & out as you please. My stay was only for one night but I enjoyed it & would stay again.

FRAUD ALERT - Continued to withdraw from bank account after checkout. I stayed at this hotel for a conference between November 29 and December 3, 2022. During my stay, I bought two sodas from their marketplace in the lobby. I used my debit card for the purchase of $4.24. After checking out on 12/3, I noticed they had charged me for SIX ADDITIONAL PURCHASES totaling approximately $58 that I did not buy. I called the office when I returned home and was put on indefinite hold with their desk. I finally got some service and was told I would be credited for the purchases and that for some reason, they had not "zeroed out my card" from their system. I was told I'd get the credits that same day but it took 3 days to get the money back. About 6 days later, I received ANOTHER charge for almost $20 from the hotel. I called back and the same attendant said she thought the card had been canceled from the system, but that it had not and she could not figure out how to take it out of the system. Therefore, this hotel had direct access to my bank account, continued to charge me for other people's purchases even a week after I checked out, and could not figure out how to cancel my card from their system?! I call the manager the next day and was put on hold for over 45 minutes, and was told he was busy with other customers and I would have to wait. I will be calling the hotel's corporate office to complain about this manager and this property. Please do not stay here or give them any debit card, or make sure that you watch your account because they are incompetent and may continue to charge you and empty your account if you are not aware of your charges. I have also contacted fraud agencies to file against this hotel. Even if they credited the charges, it is unacceptable and scary that they maintained access to my bank account and could not figure out how to remove my account from their system, continued to charge me, and then gave bad customer service when I called to rectify the situation.

Amazing hotel with very accommodating and friendly staff. Parking is a little hard though but that isn't their fault.

Last minute stay due to the severe weather closing down the bridges. The hotel was clean and quiet. The hotel was definitely under staffed due to the weather but the front desk clerk was polite and accommodating even after several hours of nonstop traffic. Only complaint was we couldn't get food delivery. Not a fault of the hotel but I was amazed we couldn't even get pizza delivery! We tried a local restaurant for dinner that was horrible and were dying for food. Beds were comfortable, water pressure was good. Breakfast in the morning was ok - but hey it was free! Kids enjoyed the pool. Overall the hotel seemed run down but it was clean and that's more important to me. Note - parking was $20 in the lot behind the hotel. It was the hotels parking.

The Customer Service at this hotel is phenomenal. All the staff was super friendly and helpful. First time staying at a Hampton Inn. Stayed in a Handicap room. Was huge. Very clean. Great breakfast in the morning. Great location near National Harbor. Really enjoyed our stay. I highly recommend this hotel.

Hampton Inn is normally my favorite place to stay. We're here for MagFest 2019 and we stayed for two nights at the Hampton Inn and now we're at the Gaylord. The breakfast buffet and the hotel in general was fine but our room needed some maintenance. Some of the tub fixtures were coming out of the wall, and the sink drained slowly. I didn't like the two-level work table either but I could work in the lobby or business center. The business center is nice too but usually empty. So maybe the hotel needs a bit of maintenance - maybe hard to do with the hot economy. The Gaylord was nicer but, obviously, more pricey.

We stayed here for a night to celebrate our wedding anniversary. Location was good because everything was within walking distance and we were far away from the noisy areas. The staff was nice and attentive when we checked in and out. We had a king size bed room that was clean. No fridge or microwave though. The only hassle was when we tried to exit the garage. We paid for parking but the parking key was expired. We had to walk back and forth from the garage to the hotel and eventually had to call for help through the garage intercom. Otherwise the stay was fine for the rate we paid.