Nicholas S.
Yelp
My girlfriend and I booked this hotel because the description, pictures, and location led us to believe it was a professional, high quality hotel in central Ogden.
Our experience could not have been more different.
To begin, on our way to the hotel we called ahead to ask about the parking situation (foreshadowing) and the phone rang and rang and rang with no answer. We shrugged our shoulders and thought maybe the attendant had stepped away for a moment. When we finally arrive at the hotel the parking could not be less intuitive so we ended up parking on a street around the corner and make the trek to walk in, passing several doors into the hotel that are all locked.
When we finally arrive at the front there is no one at the desk, so concerned we were at the wrong desk we decided to call again, and the phone in front of us began to ring, a half hour after we had called earlier on the road (indicating the front desk was unattended for at least that long). Finally a sweet girl comes out and we ask about the parking situation and it was explained to us this way: There is no parking for the hotel, however they do coordinate with the parking garage next door, to use it the front desk will give you a little slip of paper with their logo on it, you then go park in the parking garage behind the hotel and pay attention to the number assigned to your parking stall. Afterwards, you search around till you locate a janky metal box and you fold up the little piece of paper they gave you (because it doesn't fit otherwise) into the slot that corresponds to the stall your car is occupying.
We sigh, accept our fate, and finish checking in. The girl offers a room that's a little quieter than our reservation, we accept and begin the long process of parking. Finding a spot in the garage, finding the janky box, hauling all our luggage from the garage to the front of the hotel; passing through a very sketchy alley, disheveled sidewalks (meaning we couldn't roll our luggage but literally carry it) and passing the two sides of the hotel with plenty of doors to enter but are all locked.
Till this point we took solace in the fact that the outside of the hotel was classy and the lobby and elevator were immaculate and well decorated. Little did we know this was a facade to cover a very subpar interior. Stepping out of the elevator you are greeted with a dingy dim lit hallway that seems both narrow and foreboding at the same time. The carpet looks like someone from the sixties who watched too many episodes of the Jetsons chose it, the walls were lime green and not in any kind of good way, and if they weren't green they were brown, poop brown.
The second we enter the room we knew we had made a terrible mistake and should have stayed anywhere else. The room was beyond tiny, the bed took up 70% of it. The windows looked like they had been salvaged from a mental institution and the view was the nasty brick wall of the building across the alley. "But at least it's quiet" we thought as we surveyed the closet we had rented for the night. Just then we hear the screaming, laughing, and stomping of a young family. Cringing, we assume they must be in the hallway right outside our door because we can hear them as clear as if they were in the room with us (and given how small the room was that's saying something). We peek out the door to check and to our surprise the family isn't across the hallway, or next to our room, or even in view, they're around the corner and we can't even see them. I guess sound travels fast when the walls are made of paper . Thanks for the upgrade Melissa.
Whatever we thought, it's one night, we'll get over it. I decided to shower, and then we'd get changed and go to the pool. Once I'm in the shower I immediately notice an issue with the drain, namely, it doesn't drain. Within minutes I'm ankle deep in my own filthy water and just thankful they remembered to put soap in the room. I get out of the bathroom and that's when my girlfriend informs me that the pool is currently down for maintenance. Which would normally be fine, except they didn't advertise that anywhere! We chose this hotel because it advertised a functioning indoor pool!
I don't normally leave reviews unless I really feel the public is being misled by an establishment and needs to know the truth before being bamboozled like we were. The cascade of crap we endured forced my hand. Hilton you have severely let us down.
