Hampton Inn Miami-Coconut Grove/Coral Gables

We really enjoyed our one night stay before departing on our cruise. The hotel is undergoing renovation's but it didn’t distract from our stay. Our room was not ready upon arrival however Ms.Trinity allowed us to store our luggage and provided suggestions for lunch. The friendly and professional Staff at check in set the tone for our stay, Ms. Latasha and Ms. Trinity are to be commended as to how they welcome guest during slow and mass arrivals. Upon check-in our room was clean and welcoming. The breakfast Buffet Staff maintained the area with full stock and continuous cleaning. I would definitely recommend staying here as I would again.

Having gone to Miami for a "Celebration of Life" for a lifelong friend of mine, the weekend was a trip I willl always remember. Memorable to that weekend were two of your employees who made us feel truly welcome to your hotel. Seeing them at the front desk made check in and departure pleasant: Shanice & Tiffany. Their congeniality and professionalism were first rate. |The Hampton Inn was clean everywhere I looked, your staff, from the cleaning people to the breakfast staff didn't 'sit around', everyone worked in a professional way. The breakfast was very good for a 'free breakfast', no reason to go anywhere else. All in all, a positive experience, reasonably priced for the services received, the room was clean as well as the shower and bathroom. If I had a reason to go back to Miami, I would go here. I will be inclined to use Hampton Inn's in my future travels.|Bill from New Jersey

Hampton Inn in Coconut Grove, and I’m having a really good time here. The hotel is clean, comfortable, and in a great location—but what really stands out is the environment/room service team. Claudia Javier and the rest of the room service specialists are amazing. They’re professional, friendly, and always make sure everything is just right. Their work and attitude truly make a difference here. You can tell they take pride in what they do, and it shows in every detail. I really appreciate the effort this team puts in every day. Big thanks to Claudia and the whole crew—A1A service all the way!

I don’t care how much the star category is, I should NEVER experience roaches in a Hilton hotel, but unfortunately, this is the second Hilton that I’ve stayed, which I experienced a roach in my room and I have been traveling for a year. The customer service and front desk were very accommodating, during that experience, but I also never received the services my room was supposed to get on day 3 and I was a 5 day guest. One of the kitchen staff ladies was a bit rude and aggressive, and the ice machine needs cleaning (on 2 instances there were particles left at the bottom of my bucket once the ice melted. Pretty disgusting). It seemed like housekeeping and maintenance were always cleaning and fixing the rooms next to me. A little uncomfortable when entering and exiting my room. Parking is $22 a day, although you aren’t in a garage, which is pretty ridiculous, but it’s business. Overall, it was an ok stay…

Really good value for its location and proximity to the beach, tons of great bars and restaurants nearby. I must also say the breakfast ws eatable, not amazing but it’s passable. I say that cause normally free breakfasts at this level of hotel are complete garbage verging on poison, this was not. I would stay here again.

I visited the Hampton Inn in August for a conference and worked with Grace Guajardo and Christina Delaney to secure the room block. They were extremely helpful, friendly, responsive, and generous. They accommodated any obstacles we ran in to and the rooms were great. Our conference attendees really enjoyed their experience. If we ever have an event in Miami again, we will definitely be back!

0 star if possible. We stayed here for a wedding, arriving at 1 AM. At check-in, we were told the alarm system would be tested the next day between 12–4 PM. Unfortunately, the testing with the fire department lasted from 12 to 3:30 PM while we were in the room, creating nonstop noise. By the time we left for the wedding, I had a migraine. While safety checks are understandable, guests should not have to suffer through hours of disruption. When we returned after the wedding at midnight, we tried to sleep but were placed on the 4th floor directly under construction that started promptly at 8 AM. We were aware of construction at the hotel, but not that it would be right above us. The next morning, when we asked to speak with the manager, the front desk agent was dismissive and did not allow us to explain our concerns. We received no apology, no gesture of goodwill. I called two days later, left my name and room numbers (we had 2 rooms for 2 nights), and never received a call back. We have been loyal Hilton Diamond members for years, but this was by far the worst experience we’ve had. Sadly, it will also be our last time staying at this property. Follow up: I called twice, as requested in the hotel’s response, and left a message for the manager with my contact information. Again, the lady at the front desk barely let me speak, and I never heard back from the manager. At this point, it seems there was no real intention to make things better. Just be aware that when you arrive at this hotel, they will not make an effort to improve your stay, nor will they respond to your questions or concerns.

Stayed recently for 4 nights. I called in advance to see if they could accept and hold packages for me, and the person on the phone was extremely helpful. The girls working the desk at check-in were WONDERFUL - extremely friendly, efficient, and offered local recommendations for dining. My packages were waiting for me when I arrived. The rooms are clean and well maintained. Breakfast is included and had a variety of hot and cold items. The hotel is currently under renovation but it did not effect my stay. Shanice, who was always smiling, friendly, and helpful at the front desk deserves a special mention - she is a valuable asset to the staff.

The Hampton Inn located in Coral Gables is a clean and secure property to stay at. The rooms were updated, and the breakfast area is quite roomy for guests. The breakfast was the standard Hampton Inn breakfast. All of the employees were very nice and the free secure parking was a nice amenity. Gloria was very friendly and answered several questions during the breakfast hour. Great stay, and I would highly recommend this Hampton Inn property.

#1 it's clean #2 it's very nice/new #3 Friendly staff #4 It's on the middle of everything. Central to the Grove, South Beach, Key Biscayne, Kendall. Lotsa good restaurants nearby.

Very comfortable and clean hotel. We stayed the night before our cruise and it was good value. A shout out to Jocelyn who helped us with some reservation issues, thank you for the excellent customer service.

We were in town for a concert and stayed here for 3 days. Overall great hotel. Front desk staff super friendly. We were on a red eye from Denver and landed at 6:30am. Stopped for breakfast then went to the hotel to see if we could check in early. We got to the hotel around 9:30 and they had a room ready and let us check in then with no additional charge. This allowed us to nap so we could go out that night. Beds were comfortable. Shower pressure is great, towels are little thin. Room a little dated, but very clean. There was a high pitch humming noise that kept coming and going. We got used to it and it didn't interrupt our sleep, just noticed it during the day. Great location with a ton of restaurants and short drive to Little Havana, Wynwood, downtown and South Beach. Breakfast was basic but decent. Hot items that changed daily, waffles, oatmeal, cold cereal, fresh fruit, muffins, bagels, bread for toast, English muffins, hard boiled eggs and yogurt. I would stay again if back in the area.

It's main strengths includes: - Pretty good location, close to the mass transit line, Little Havana, University of Miami, the beach, the Miami airport, and other attractions. - The rooms are clean and just had a refresh. The bathrooms are well designed and a spacious shower in place. - Breakfast is standard with juices, eggs, sausages, muffins, waffles, etc. The staff does a great job in keeping the area clean and food items well stocked. Why not a four or five star review? Several reasons: A bit pricey for a Hampton Inn, perhaps it's the area or the season. To reduce costs our professional organization (this was a business trip) was checking for the best deal time to time. The price range to expect is $125 to $150. The front desk although friendly and helpful had minor issues with the knowledge of their procedures. I'm going to keep on writing 3 star reviews for the Hilton chain till they get this right. Specifically: Where is the standard greeting thanking me for being a Hilton Honors member? I'm not a Diamond member, at least acknowledge at I'm a higher tier than the standard. Shouldn't the front desk offer two bottles of water upon check in? This has been spotty lately for the Hilton chain, from really good where they offer both me and my wife (when she travels with me) two bottles each plus a snack and none like this time. Please know what toiletries are provided in the room. I asked for extra mouthwash and the front desk says that they don't have any. Had to ask him again and said that the mouthwash was already provided for the room, he had to go to the back and maybe he checked with someone else and got one.

I stayed at this Hampton Inn twice recently with my wife. Once was for a Saturday to Sunday night stay and the second time was for a Friday to Saturday stay. Whenever you arrive at this hotel it's a bit confusing as the area just past the front door is blocked by a gate and there is nowhere to turn around. So if you are like us and there was a couple of ride share drivers in front of you, this setup didn't make sense. Thankfully, once you check in and get your key card, it opens the gate and its always nice to have secure parking. Speaking of check in, the process was smooth on both of the days that we were there with the person checking us in nice and friendly. All of the staff here ended up being friendly throughout both of our visits except for one time whenever we asked for more hot water and were told it couldn't happen. Our room here for both nights was a king sized bed and it was comfortable and easy to sleep in. It felt clean both of the nights we were there and we had no concerns about that. All of the rooms here have flat screen TV's with more than enough channels and i didn't hear any hallway or upstairs noise on either night that I was there. The breakfast here is your normal Hampton Inn breakfast which was nice to see. It consisted of the usual mix of eggs, breakfast meat, waffles, cereal, etc. The ladies working it enforced that you had to sanitize your hands before you were allowed to grab anything which everyone in our party appreciated. The bottom line for me is that I would stay at this Hampton Inn again in the future. It has a great location, the staff is pleasant and the rooms are comfortable.

Lots of big smiles when we arrived. Eva the front desk manager was amazing, the new renovated hotel has a sweet swimming pool. Close to walk into the village which is a foodie paradise. Easy parking, very clean rooms. All great, only problem is lots of construction on both sides of hotel, but that is about the only problem. Soon to stop. Wahooooo

We came down to visit family and have always had a good experience with Hampton inn properties and this was no exception. The place is clean, and staff is very professional and friendly. The breakfast is included and available longer than most 6-10 am with a large variety of options. The pool area is relaxing, the hotel is in walking distance to local stores and restaurants. Would definitely recommend it as a place to stay while down in coral gables.

The hotel location was close to little havana, the Miami port and airport. We stayed here after our cruise trip. Our room was located on the 6th floor. Very friendly staff and great service! Our room had a pleasant smell and was cleaned daily. Any requests from the housekeeper was always done. There's a fridge and microwave in the room which is very useful. Hot breakfast daily. We even got a special gift because it was our anniversary.

Probably the best hotel that I've ever stayed at while in hot & sexy Miami. While the area surrounding this hotel has a very busy road that passes directly in front of the property, this Hampton Inn location in Coconut Grove tends to shine in several ways that allows their guests to not even think about the traffic, nor excessive humidity (Welcome to Miami, right?). First off, the front desk staff here is outstanding. If you've ever experienced Miami-type hospitality (somewhat rude, in a general sense), you won't find that notion here. Far from it. I found the staff to be unbelievably accommodating, professional, and quite helpful. The outdoor amenities were pure Miami sexiness, in that the pool and hot tub was super clean. The fitness center adjacent to the outdoor amenity exit/entrance on the first floor level was reasonable in space, yet fairly basic. Definitely all that you would need for the business traveler. The room? Comfortable, comfortable, comfortable! For my first visit, I wasn't given a suite-size room, yet it was sufficient nonetheless. Everything seemed to be updated, and the outside hallway areas and adjacent rooms were quiet. In other properties, you can hear noise that is sometimes excessive, day or night. Not at this location. If anything, the vending machines by the second floor elevator were slightly loud due to it beeping constantly. Just call the front desk to summon an engineer, or slap the machine on the side once or twice for it to shut the hell up. Breakfast here is slightly above average. I didn't expect a massive feast, yet it was sufficient. Even better? Its included in your room rate. The outside parking lot area is super-tight (made for compact cars). While there is a daily rate, it is highly recommended to park in the garage area below for greater security. That way, you can find out who dinged your car door, since there are security cameras that monitor everything. A major mall/town center-type venue is about 2 miles away off of Bird Road, and is also highly recommended. Just remember to get out early due to traffic on the two-lane main road that is routed adjacent to the hotel. As for the property? Good value at a good price. If this hotel was a woman, I would certainly kiss it deeply in the mouth. Will certainly return.

This hotel is okay. There is a fee for parking on site. During covid times they have limited amenities, but there's good sanitation occurring. I was a bit bummed to see the water cooler in the gym disabled, even though other Hilton properties I've stayed at in the Miami area have it working. Rooms were clean and quiet.

Though not the newest or ritziest hotel, the rates here are reasonable (for Miami, anyway) and the location just off of U.S. Hwy. 1 is convenient. Like its brethren in the Hampton Inn chain, the guest rooms are spacious, clean and comfortable, the personnel are courteous and helpful, and the breakfast buffet (included in the room rate) is quite good. Amenities include a small pool, exercise room, free WiFi, and a fridge in the room. Guest parking costs an additional $15 per day (there is zero overnight street parking). The surrounding neighborhood is very pleasant and feels safe. Restaurants and Metrorail's Coconut Grove station are just a short stroll from the hotel.

Parking situation is a little odd, they are going through some renovations right now, so the pulling up into the parking lot only had one lane, so luckily no cars were coming out while I was pulling in. After getting to the end of the parking lot, I realized that there were no spots available, and since there is no room to turn around, I had to reverse out. I ended up parking on the side so that my wife could go check in and get the room key, so that we could park in the secured parking on a lower level. It's not a big parking area but it had spots available. At least there was free parking and WiFi. The rooms are a good size and it has a large bed with a TV. The lamps on both sides of the bed have usb and plug sockets to charge your phones while you sleep. They also have a mini fridge and microwave which is a plus. The bathroom was a good size and the shower was great, good pressure and heat. Breakfast was decent, you know, free hotel breakfast. In addition, when we got back to the hotel we could smell the popcorn in the building, they had a free popcorn machine with different flavor seasonings. Staff was super friendly and accommodating as well. Location was pretty great, everything is pretty close by. You can walk places, or Uber or just take a quick drive. All in all, I would stay there again.

I stayed here during an extremely busy weekend in Miami for Ultra Music Festival. Despite an influx of guests, the hotel did a very good job with satisfying our demands, such as giving us more towels and pillows. Located directly across from the metro and several gas stations and restaurant, guests can easily walk and explore the city. The hotel is extremely clean; I never saw a dirty hotel lobby or bathroom in my five days at the hotel. Moreover, they provide free breakfast from 6AM - 10AM, which changes every morning. From a waffle maker to french toast and biscuits with gravy, the breakfast covers a wide range of food items and beverages. The hotel staff also does not mind if you bring breakfast items back to your room, or even outside the hotel. The only issue we had with this hotel was the parking fee, which we were not made aware of. Each parking permit costs $15 per night, and can become very costly with multiple vehicles. Due to its location, street parking is limited and it also metered. Hopefully, the hotel can do a better job with making guests aware of these additional costs.

My husband and I had a fabulous weekend at this location. I am amazed at the fact that every single staff member we encountered was friendly and helpful. Easy check-in and out. Nice breakfast. Comfortable, clean rooms. Parking was the only bear because spaces were taken up due to construction on the building. We will definitely stay at this location again when we are in Miami.

We recently stayed at this property while attending the SmartRide leaving from the University of Miami. I was close, convenient and affordable. As others have said it is a little older property but we found the rooms to be in good repair and well-appointed. With three of us staying in the room and me doing some remote work, we found plenty of outlets and the wifi was very good. We called for late check-in after the events opening ceremonies and dinner and had no issues. The staff we encountered was warm and friendly. We headed out at 4 am for the two rides with me to get to UM, and I noticed the coffee station in the lobby was already in place. I grabbed a cup and pade it all the way to the car before taking a sip and realizing it was iced cold leftover coffee. I returned to do some work and check out a little later. The breakfast was well stocked and pretty popular. The ladies did a great job of keeping everything clean and replenished. The only other negative and a common issue in this part of Miami is the parking situation. There is a $15.00 parking fee (relatively inexpensive), however, the spots are VERY narrow and hard to navigate, especially with the number of oversized trucks we encountered. Overall, a nice property, and a reasonably good value for the cost.

Rooms are clean. That's about all I have. No on-site restaurant or bar, the "free hot breakfast" featured choices that tasted like they'd been left out all night, served on paper cups and plates, one elevator is out of order, overnight parking is an additional fee, and the fire alarm goes off at 9:45 each morning. Presumably to wake up any late sleeping guests? I've stayed at Hampton Inns in other locations with much higher quality and service for the same or lower nightly rate. With real dishes. And no wake up fire alarms. This one is disappointing at best.

I've stayed at a lot of Hamptons. I usually stay there because they have a set standard For all their Hamptons across the US. However, this particular Hampton seems to be an exception to that rule. This particular Hampton needs to either be renovated or sold as it is not meeting the typical Hampton quality. I arrive this afternoon. When I entered my room it smelled musty, overly artificially scented, and hot it was 80°. I turn the AC on which did work in that room nicely. Unfortunately I am extremely allergic to scented stuff. So I called down to the office and ask them if they had some plug-in scented apparatus in the room. They replied no but that they are allowed to spray some for Frebreeze in each room. I happen to be highly allergic to Febreze so I asked if it was possible to get another room where they had not sprayed the room all up. After waiting three hours I was given the new room. This room did not smell of Frebreeze but it was a bit warm. The bathroom smelled like urine. I turned the AC on. It took a while for it to come on. It seems as though the fan for the high setting does not work. It also seems like the temperature gauge in this room does not work. It says it's 69 here and fan is off but their is no way it's that temperature. I am very hot. That was not the case in the first room. I asked if they had a fan they could bring up they don't. The carpet throughout the hotel is worn and old. I went down to sit in the Jacuzzi tub and the Jets are barely working. Their were no towels. Let's talk about the bed mattress. The mattress must be 100 years old. You sit on it and it just totally sinks down to the center. There's absolutely no support it's awful. I was planning on staying here a few nights but I have since changed my mind. I will only be here one night. Hampton you need to renovate or sell this place. One thing that this Hampton does have is great front desk service. The people at the front desk are amazing friendly great attitude very helpful. It's just the building is dilapidated compared to other Hamptons. The other positive note is their morning breakfast they do have some items that are just all sugar which is a nice change of pace. They're making that a little better now. And this particular Hampton I don't know if it's every night or just during the week but they have like a happy hour in the evening which is quite nice if you want a little snack and you don't wanna have to go out to dinner. They have cheese lunchmeat meatballs with tomato sauce chips and dip bread with crab dip raw vegetables wine and beer water with fruit in it like pineapple. That really makes this place nice. But they need to do some updating on the building and definitely the mattresses.

After Thanksgiving weekend, my boyfriend and I down to Orlando from Philly to get some warm weather and relax. We decided to stalk tickets for the Eagles-Dolphins game, and we made the drive down to catch the game. Afterwards, we decided to stay overnight instead of making the drive back. He is partial to Hampton Inn, and this one had the best military rate, so we booked a room. Checking in was easy and there was plenty of parking in the lot and the garage. The room was clean, spacious and had a fairly nice view. Our room was across from the elevators, which initially concerned me, but we didn't hear any noise from people coming and going. The bed was very comfy, but the pillows have to be the worst pillows either of us have ever slept on. There was absolutely no support. Breakfast was nice- there was fresh fruit, smoothies, make-your-own cinnamon or blueberry waffles, pastries, eggs, sausages, potatoes and juices. The coffee/tea station is open throughout the day. The check out process was simple and straight forward.

I love this place. I stayed here December 15-16 of last year, and this was my second time at this hotel. Despite not being flashy or luxurious, the quality of service and location make this one of the most charming Inns in the area. There's very few negatives about this hotel. It's not really close to any beaches and none of the rooms have a balcony or even windows that open up. Besides that there's nothing to complain about. This is one of the cheapest (price wise) hotels in Miami in the Hilton portfolio. I'm not sure why that is considering that it's in the oldest and perhaps liveliest neighborhood in Miami, Coconut Grove. There's a pretty good restaurant right around the corner, Berries in the Grove. It's also pretty close to many shops and restaurants, if you drive. If you plan on walking it's still not bad, but might be a 15-20 minute walk to most of the bars/nightlife areas. Breakfast is complimentary for all guests. I myself am a gold Hilton member and upon arrival found a handwritten note from the hotel manager in my room, welcoming me. Along with it some complimentary snacks. It's little things like that that make you feel like you are appreciated and valued. Likewise all the staff members are very friendly and helpful. I'd recommend this hotel to anyone traveling on a budget or just looking for a night or a few to stay in Miami. If you're flying in and have a connecting flight on a different day, this place is perfect to recoup.

The hotel has a very dingy look to it. My room in particular didn't really smell so fresh, almost like rotten feet. What really took me out is the fact that for this type of hotel idk why I'm paying an extra $15/day for parking! & DO NOT use the vending machines! All the drinks are past due! Thank god I saw it before I drank anything! They were from September of 2019

Stayed in this hotel for two weeks in February 2022. Juan at the front desk is a customer service rock star; when it comes to making guests feel at home in this hotel, he's the best! I will visit Miami a week every month and will always stay here. Not only because of great staff like Juan but also the convenient location and reasonable price.

Located about 4 miles south of downtown Miami, Hampton Inn at Coconut Grove is a great choice for a cross between affordability and convenience. We chose this location for Ultra because it's right on the rail. Like, less than one block away, you can take the Metro Rail to downtown Miami. (Mover Rail, btw, is separate from Metromover, which functions in downtown only.) Pros: Breakfast is included from 6-10. Baggies for those that overslept or are rushing out the door. Coffee and tea provided 24/7. Cookie somewhere in there. Banana, apple, or orange for the taking at all hours. Beds are very comfortable, and rooms are clean. Good amenities nearby for a very simple stay, like Pollo Tropical and the Irish pub around the corner. Power bank built into the night stand! Cons: They staff their front desk minimally, so the person at the front might be slammed when you need something. They have all been really great though. Stay here!

the hotel was okay.. not what i expected. it's a little overhyped, and here's why. the hotel was sorta old? but nice, overpriced, and kinda small. the pool and breakfast was amazing tho. but over all i won't come again. i paid $200 for one night! while down in Sarasota i only paied $120 a night and it was SOO much better than this one.

Had a lovely experience to stay here 3 weeks in March. The Front Desk was always very very very helpful. When you stay somewhere for a bit, you get to know them. I did not drive while in Miami, but the front desk gave me a card to give the Uber driver JIC. Even though Uber and Lyft use their GPS/google maps/WAZE, it was a nice touch. Tues & Wed they had a Happy Hour, bar food offerings with also chips and dip, cheeses and sliced meats and veges. Also while I was there and from what I can remember, Hamburgers, Pizza, Hot Dogs, Sandwiches and wings. Not to shabby. Also wine and beer. Please bring a dollar or two for a tip. My room was not ready when I arrived early Monday. They saw my distress from my flight. Their empathy was touching. Offered me water and fruit and to take my bag. When traveling for business, the little things stand out. This Hampton Inn was very good with that. Bed comfy, the room clean and AC working. Breakfast hd the usual pastries, and fruit and juice and hot items s in turkey sausage, regular sausage, biscuits and gravy and omelets with or with out ham. If you prefer to run, there are bags to go. Bottle of water, fruit, pastry, fruit bar with Drink packet to add to the water. See the small touches. Next door were a few places to eat within walking distance. Only question is the guard. If he was a guard for the Hampton or for the surrounding businesses. He looked like he partied to much and his pants looked as if a dog bit the bottom hem. I thought it was just a bad day, but he was there the next two days. Not sure again if he is with Hampton or just visiting with uniform. Great place to stay.

NO FREE PARKING. Currently $12 a night. Clean updated rooms though. Would stay again.

This hotel is one of the best in the area. The staff are very friendly and welcoming. The location is conveniently located to everything I need. The cleanliness is unmatched and breakfast is very good. Bonnie the manager made sure all my needs were met. I will continue to stay here when in the area.

The hotel is pretty nice and convenient! But the best part of it was the staff Paola at the front desk really made the difference... not only she welcome us with a great warm smile, but she also help us with our trip. Suggesting using the train and giving us directions. She was awesome from all the Hampton Inn that I've been this one was my favorite... they should always hire people like Paola! On a side note the bacon in the breakfast needs a little bit of love!

Really Nice hotel. The rooms are very clean and the staff was kind. Will stay here again.

Nice people! Always helpful and friendly. Clean rooms. Front desk folks are great. A pretty Hampton Inn. Safe parking lot Recommend for business travel.

I just drove 3 hours to Miami from Orlando Florida at 7pm. My room has been booked for two days now. I drive to the hotel at night thinking I have a place to stay when I get to Miami....get to the hotel and they say the card was declined then they it is expired which I know for fact the card is NOT expired. They got me out here with no place to stay.. stranded in a place I have never been before. This is ridiculous. They did not call to let me know this or anything like that. I wish I could rate this hotel 0. Don't come here unless u want to be disappointed with no place to stay....

Well it is now a year since Hilton told me, after my visit in September 2021 to this AWFUL hotel, they were going to refund a night of our absolutley miserable 3 night stay after not having the use of any outlet in the bathroom, a toilet that ran 24/7, ignorance if calls to the front desk, filthy carpets, lousy service, handicapped parking used by non handicapped customers, air conditioning that kept us awake all night along with the toilet racket. This is my 2nd review and I do not see my 1st one anywhere here! I thought they could not remove a review if it was true. Well all I say here is true. If this were the last hotel I would run the other way. After MULTIPLE emails, phone calls from their so-called customer services with them lying at least 4 times in response to our horrid experience about our visit that a "check is in the mail" and "we sent you a check already", and they DID NOT, I quit. Sending back my Hilton Honors Club card and will never step foot into another Hilton fleabag hotel again. Their mishandling of a lousy $129 refund turned into a loss of thousands of dollars, a lot of goodwill over years as a customer, and a lot more negative feedback on this particular hotel to come. People need this warning. Go someplace else!!!"

Not over the top bad but it's not a hotel I'd stay in given a choice 1. Its an older property however they did remodel it 2. The location wasn't around any good sites or restaurants 3. The room smelled 4. Teeny tiny pillows 5. Staff wasn't knowledgeable,,, other property's do a much better job at customer service

Stayed at the Hampton Inn this past weekend. No complaints what so ever! The front desk staff, Patricia, Joel, & Fatima were wonderful. We arrived after a cruise and they allowed us to store our luggage until our room was ready, which didn't take long. Even though we arrived a couple of hours before check in, they allowed us to check in early. The room was great and the bed was extremely comfortable. The hotel is central to shops & restaurants. Will definitely stay again!

visitors beware make sure to put away your valuables, before leaving your room. i came in for a business trip and while out at work cleaning crew came in to clean room and left with something that didn't belong to them. my suit case had been gone through. after seeing this i immediately notified the front desk no manager on staff late evening. contacted miami pd and report the theft. after finally speaking with management. they notified me there would be an internal investigation. which i felt would go way side . which infact it did the only thing they offer me was a voucher for a free stay. which is not acceptable by any means i would like for the company to place the missing item or full cost of replacing item.

They are doing a lot to improve the amenities and appearance of this hotel. The main dining/breakfast area is being completely refurbished, the rooms have newer exhaust fans in the bathrooms and the parking garage is being revamped somehow. The first level of the parking was closed while we stayed here but the lower level is gate access only and very secure. When it was full late in the evening they gave us a sticker to put in our dashboard and we were able to park for free in a lot just down the street that was patroled by a hired security guard. The rooms are clean and typical of a Hampton Inn with a microwave and fairly large refrigerator. The air conditioning unit worked very well in the room we were in. The workout room needs a little bit of work itself. The incline does not work on the treadmill, and the manual function does not work on the elliptical. There are only one each of those and then one recumbent bicycle and a small area for weights. They do have a yoga mat for stretching and a small area for that. The entire room is maybe 10 x 20' at most. We never ate the breakfast, but it looked very Hampton Inn typical. The coffee in the hallway however was fresher than most Hampton inns where we have stayed. The pool is not large but appeared to be clean, the hot tub was not hot - as can be expected for a warm climate soaking tub. The location of this hotel is quite good one block off of Dixie Highway - US 1 and fairly close to downtown, Coconut Grove and the airport. We would definitely return.

We stay at Hamptons all the time. We would not if the others were like this one. Was not welcoming at all. Lady at front desk at night should not be in customer service. I have dealt with her 2 times now about a issue and she made me feel like it was my fault. First my digital key would not work, then I had to ask for new pillows because ours had a odor. You pay to park $15.00 per day. The breakfast is not convenient at all and only one person working it. I would think they would be trying to keep customers. I was very disappointed.

Stayed here this past weekend. Even though the outside is being renovated, the inside was great. ALL the staff were very friendly and very helpful. Nice restaurant nearby that serves all three meals. Beds were comfy, clean rooms, and good breakfast buffet made our stay very nice.

I was pleasantly surprised by this place! * It's clean * It's in a very convenient location * right next to Coconut Grove * quick cab ride to South Beach * next to Coral Gable * The pool is the perfect size for just taking a dip * Price per night was very affordable If you are in Miami, this is a great place to stay

The front staff were so helpful and polite! Our room was wonderful and had a nice view! I would definitely recommend this hotel to anyone visiting Miami!

Nice and affordable place to stay in Miami. Stayed here for 3 nights during my visit to Miami. The room was nice and comfortable. I did not get a chance to use any of the amenities as I was too busy fighting traffic in Miami. The free buffet was nice and had a lot of varieties. The hotel is centrally located in the Miami area and is close to Vizcaya Museum and downtown Miami. Overall, it was a nice place for our short stay in the Miami area.

Family member spent a week at this Hampton Inn.. great experience. Quiet, clean and service of staff was very friendly and attentive. Surprisingly excellent breakfast and very tasty Managers Reception every evening 5-7pm. Could not have asked for more. Would highly recommend this location.

Ok, let me see where do I start? Let's start by saying this Hampton is in URGENT need of remodeling. Many things in the room are outdated and in the common areas too. The very first flaw is in the location of the desk, how do you place the desk right next to the AC vent? When is on you're freezing and if you turn it off, you start sweating. Desk never go on top of the AC vent. Common sense. Second design flaw, the little tiny window. You have a normal size room with a tiny tiny window. Claustrophobic. Breakfast is subpar and I know you can expect much but at least half way decent. Front desk service, so so. The guard outside, not sure what he is guarding because he is attached 24/7 to his phone. He doesn't even tell you if the parking is full or not. The ONLY good thing about this hotel is the location. For the rest, the Hampton on Brickell is 1000 times better and $25 cheaper.

We have been in Coconut grove 2 times and Wendy and Alma have been spectacular. Shaneese? Helped with getting on the metrolink and we had a great time at Wootens air boats. Our room was fine, the happy hour Thursday night was better than any other hampton inn. The breakfast staff is helpful friendly and the food is well prepared . Thank everyone at Coconut grove.

Hampton Inn is a great place to stay and this location is included in that statement. Comfortable beds, awesome array of lovely pillows and white fresh linens and comforter. Modern well maintained rooms with a fridge and microwave in your room. Hot coffee, tea and hot chocolate 24/7 in the lobby (absolutely thrilled that this is a standard at the Hampton Inns I have been to around the country), nice breakfast included in the morning including eggs, sausage, breads, muffins, yogurts, fresh fruits, juices and my favorite..... The Belgian waffle maker! Staff here was lovely, friendly and accommodating especially Carrie at the front desk. I have one complaint about a staff member working the breakfast bar and a question for the management. Why would you hire someone who can not respond to questions that your guests have because they do not speak English or have an understanding enough or verbal ability to respond when asked a simple question. I had a young lady look at my face while I asked a question and she did not respond at all. I also heard someone else speaking to this young women and she did not respond to that person either. Not one word came out of her mouth except when interacting with Spanish speaking patrons. It felt very rude and unfriendly that this staff member is looking at me and hearing me but not able to communicate or answer my questions. Finally at one point another worker answered my question.

This property is situated in a very hip area of Miami. The property offers easy access to Miami beaches, Marlins baseball, shopping and the Everglades. Rooms are modern clean and well maintained. Only drawback is paying for onsite parking. IMO just bump your room rate as opposed to tacking on an additional fee.

After staying in a horrible apartment found through Booking.com, our stay at the Hampton Inn was a welcome relief. The staff at the front desk could not have been more kind. They even waived our parking fee. Our room was clean, spacious, and had all of the amenities we wanted. The breakfast and Friday night happy hour were terrific, and helped defray the cost of food for our trip. I cannot recommend the Hampton Inn enough, and I look forward to staying with the hotel chain in the future.

Good stay! Cool area- some good places to eat. Front desk was very helpful in recommending places to eat... the only unfortunate thing was the toilet was running all night which was annoying. The pool is outdoors and there's a hot tub too..but not sure how clean the hot tub is lol...

Hotel was clean, staff was pleasant and room was very nice. The breakfast had a lot of variety but was a little cold. Otherwise was very good. I would definitely stay here again. The price is a little more than I would normally spend but I think that's just because of the area. I enjoyed my stay.