Hampton Inn Chicago Downtown/N Loop/Michigan Ave

Mostly positives regarding our stay. - Front desk staff was courteous. We arrived early and they kept our luggage until it was time to check-in! -I liked the history behind it and the lobby reflected this. -Thank you for the availability of coffee, tea and hot chocolate 24/7, although having water available would’ve been nice. -The breakfast was good and there was a variety of things to eat. -The location was very convenient to nearby attractions. -The room was clean and tidy although room service is every other day. Cons: The a/c unit was a bit noisy. The windows are not sound proof and we were woken up at 4 am on a Saturday by the garbage pick-up outside. The bathtub has seen better days. The shower made a weird noise. The toilet tank wasn’t working properly at first but we got it to work.

Positive: clean room. great location. friendly and helpful staff. bonus .?wonderful breakfast with plenty of seating and great food choices Negative: didn?t like the huge ?pending? charge on my credit card. i did have to call a few days after our stay to make sure the charge was reversed. ?

One star due to the location being very convenient. I left this feedback with the hotel and requested to connect, but since it's been a week without a response, I am leaving this more public review. ||I will start with the good points. The cost was decent and location very convenient for most of what we wanted to do during my stay. It was an easy walk to Grant Park, the Art Institute, John Hancock, and the Chicago Theater. The nearest El stop was only a couple blocks away for when we wanted to branch out a bit more. The included breakfast on the first morning of our stay included a turkey sausage option which was a pleasant surprise (as I am a picky eater and do not like pork). Staff at the desk were pleasant when speaking with them face to face. However, my one phone call to guest services was not as pleasant.||Now to the main course of my complaints: ||The included breakfast I mentioned previously would have been great if the "hot" food wasn't ice cold at 8am. I don't think there were any warmers under the serving trays and it is not clear how long the items were sitting out, but based on the temperature of the turkey sausage, my guess is that the food sat there for quite a while. We did not return to the breakfast for the remainder of our stay.||Of 3 elevators, only one was working during our stay, which meant that we were stuck waiting sometimes 3-4 passes of a packed full elevator when trying to leave our room and there was typically a line waiting to ascend from the lobby. This would not have been a big deal if we were on lower levels, but I could not manage 11 (22? - due to floor heights in hotels) flights of stairs that frequently (especially in heals).||There is no safe in the room and the air conditioner barely cooled the room. In addition to the ineffectiveness of the AC unit, it was rather loud and kept me awake at night. ||Our room had a left-over food smell upon check in. We discovered the source of the smell was take out left in the mini fridge by a previous guest. There is no telling how long the food was in that fridge. ||The hotel claims that rooms are cleaned every other day and if we needed more frequent cleaning to call. I was ok with the every other day, but did want new bedding as I had re-opened a small wound on my leg during my fitful sleep the night before. I admit that I was looking forward to a clean room and fresh sheets as I was exhausted. I was disappointed when we returned that evening to find the room was not touched. I called guest services and the attendant said that the room was scheduled for cleaning that day. I decided not to get frustrated with that unhelpful information (as the room was obviously not cleaned), and asked for someone to come up and replace the bedding. The guest services representative said that was not possible and that all she could do was send up more towels if we needed them and will reschedule a cleaning for the next day. I re-iterated that I wanted fresh bedding. The next evening, the beds were made, but that was all. Instead of providing fresh bedding as requested, the staff scrubbed the stain and left the original bedding on the bed. I understand that bedding is not necessarily changed during a stay, but this was a simple request that could have been accommodated easily. I don't change my sheets at home every day, but if they get soiled, I absolutely do and would expect the hotel to do the same.

We had a very nice stay at the Hampton Inn, and I would like to particularly commend the delicious breakfasts every morning! They were a highlight. Every morning had a different egg dish, the potatoes were absolutely perfect, different sausage type dishes, a variety of other things including a great waffle bar (consider adding whipped cream?), and the oatmeal mini-bar was always topped off with raisins, brown sugar, and pecans. Also nice selection of muffins, milks (skim and 2%), cereals, etc. Overall very well done hotel breakfast, the food was always fresh, tasted fantastic, and made for a good start to our day! Our only negative was that they often didn't give room service (even when requested they missed a few times!) Room service should be daily, please! Without having to ask for it. But a very nice stay, thank you. Also front desk staff very courteous.

I was hoping this hotel was going to be nice. I ended up being very disappointed for a Hilton brand hotel. I am a Hilton Diamond member and have always had a pleasant stay at other properties. The check-in experience was a mess. I arrived a couple hours before check-in begins. There was 1 employee helping people and there were 6 people waiting. She wasn’t friendly and it took 20 mins to get to me (I was the 3rd person in line). The room smelled weird and was excessively hot. The AC didn’t seem to cool off the room and it was very loud when it turned on. The TV remote would only work sometimes. The shampoo & conditioner bottles glued to the shower wall were empty. If I wasn’t already in the shower, I would’ve called down to the front desk for some. However, I had to forgo and just rinsed my hair with water. Checking the shower bottles should be a basic maid service that happens each time they clean the rooms. The maid service is clearing lacking in their responsibilities. Also, the room had poor insulation. I could hear every noise outside and the windows are thick and don’t open. I was also hoping to be able to sleep at night, but it sounded like someone was dragging sheet metal down the street for at least 2 hours between 2-4am. The blackout shades also wouldn’t close all the way, so they were pointless. The only true saving grace was the breakfast. Definitely would not recommend staying at the Stay at the Hampton Inn Chicago Downtown/N Loop/Michigan Ave.||Pros:|-breakfast was good and provided a lot of options|-lobby and room were clean|-water pressure was good||Cons:|-TV remote only worked half the time |-no shampoo or conditioner in the shower|-toilet wouldn’t flush without holding it down for 5-10 seconds|-toilet bowl was stained|-toilet paper holder was broken|-blackout window blinds wouldn’t close all the way|-insulation was so poor

This hotel is in a prime location, with everything from Millennium Park to other popular attractions just a short walk away. The breakfast is decent and provides a good start to the day. However, the cleanliness of our room and the hallways left much to be desired. The carpet and floors were visibly dirty, with noticeable debris throughout. Despite being informed that rooms are cleaned every other day, our room was never attended to during our stay. This lack of attention to cleanliness significantly impacted our overall experience.

Room was quite small for a standard guest room as was the closet. However, service at this hotel is one of the best I’ve seen in a while. Staff were outstanding and helpful. Hotel was very clean, well maintained, and in a great location for almost everything. I will definitely be coming back to this hotel.

I dont know if it was due to the holiday season but someone should be hired to figure out the elevator situation in this hotel. Waiting in line to get to our room was like waiting for a roller coaster ride at Great America. We probably won't ever stay at this hotel again. It has old charm and nice views of the city but... I prefer a room where I can't hear the hissing of wall units and the clicking of smoke detectors all night.

I wish Hilton would put more work into promoting this beautiful, historic building. It housed the Chicago Motor Club and later AAA (triptiks!). The lobby features a promotional mural map of the United States that was restored, and other original features appear restored to match its art deco architecture. Here's some history on it: https://www.chicago.gov/content/dam/city/depts/zlup/Historic_Preservation/Publications/Chicago_Motor_Club_Bldg.pdf We stopped in for a drink on our way to dinner and enjoyed the atmosphere. But we were the only ones there - couldn't Hilton do something to draw crowds into such a special building, especially with its modestly-priced drink menu? Clean things up, dim the lights and get this place going as a cocktail destination!

Asking for the corner room so you can have amazing views of the river and bridges. Room can be colder than other hotel rooms because how old this building is, but people were nice and view is unforgettable.

Hotel grew on me as first impressions were not positive. This hotel is a tad tired and needs a face lift. Fact elevator signage seems hand written was telling. Rooms are very small and I've stayed in a lot of Chicago hotels. Would not recommend for two people. Windows are not sound proof. I heard the garbage truck everyday as others mentioned although not quite as loud as others imply. Get a high floor if you can! Housing keeping is every other day but I'm fine with that. Also, gym is small and treadmills are older standard. Luckily it was good weather to run on lake. I found workers friendly and breakfast adequate for a Hampton Inn. Location is a+. Lobby is cool although I feel like a slight remodel could improve. All in all, I would stay here again but I also would look at alternatives including next door Hilton Garden Inn that is newer.

This hotel really grew on me as we stayed here for four nights in late July! At first, it seems kinda just OK, and when we got to our room the AC was making the most obnoxious whining sound (which when you're traveling with two small kids, you're kinda used to but I digress..) OK, the not-so-great: I went out to check on the ice machine on our floor but it was broken. Went to check on the fresh water from the fitness center and it was also broken. I was wondering what I signed up for, but here's where it gets better: My girls and I made "ice missions" where we'd go to a higher floor to fill up the bucket. It became a highlight for them, and they still talk about it. The AC still made the sound, but we got used to it like a weird white noise. I was too tired each day to notice anymore. Now for some highlights: The beds were really comfortable and we all slept great! When we got up, we were all excited for the breakfast that was included. This saved me SO much time and money. My kids need to eat quick when they get up, and sometimes they think they're hungrier than they are. With restaurant prices and wait times, it was so nice to have this all baked in. Some of the breakfast highlights were cheese omlettes, crispy bacon, OJ, and the homemade blueberry waffle maker. Also nice to have pretty good coffee available right when you get down there. It was really busy at breakfast one day, but we shared a table with some nice ladies in for a tradeshow. Oh and I haven't even mentioned the location -- perfection for what we needed. Footsteps from the riverwalk. Accessible to TONS of bus lines. An easy walk to Millenium Park and the bean, or Metra stations, etc. Loved being right in the action here and how easy everything was. So this was worth it 100% for us. We went at peak Chicago tourism season so it was marked up a bit, but again we made it up in food and by having easy access to everything we needed. I'd stay here again for sure.

This is a fun hotel with a glamorous feel. I stayed for two nights and enjoyed the experience. Cons: if you want to buy treats at the hotel store, the selection is limited. The middle elevator is a service elevator, but I didn't find that out until I was already on it because of a small sign inside, and then a staff member scolded us for using it. Pros: everything else. Except for that one staff person on the elevator, everyone was incredibly kind and helpful. The desk staff let us check our luggage at the end of our stay, then offered to watch it a few minutes longer after we retrieved it so we could use the restroom. The atmosphere smacks of a 1920s speakeasy. The breakfast is varied and tasty. The vintage car is cool. Would stay again!

Location = 5. Clean rooms and customer service = 0. I'll spare you my rant, but they must be used to complaints about the rooms because "30,000 points" rolls off their tongues pretty easily.

DO NOT STAY HERE. Standards have dropped and are not worth the price anymore. This hotel and the management are disappointing and highly advise to not book this hotel. The ONLY POSITIVE to this is the individual who checked me in has been great and very accommodating. She was great and Housekeeping: It is not every day, which is fine, but now it's been MULTIPLE DAYS of my trip without a clean room, and I have to ask for more towels consistently. Room appearance: The rooms are small and cramped. There is ample outside noise, and the windows do not open. The room needs renovation as there are stains on the wall, stained tiles (almost mold), a painted ceiling, and windows that need soundproofing. I sent a formal email to the General Manager on 07/23/2024 and have yet to hear back at all. It just shows how much they care about their guests. The only response I got is when I filled out the survey for Hilton and got a standard response but not action as to what is going to happen.

Great location in the heart of downtown Chicago. Location alone makes this a place to stay. On top of that, complimentary breakfast is included. Bonus! I stayed here for girl's weekend. We opted for this location because of the location and for the adjoining rooms. So nice to have our own beds plus share a space with our friends. Our weekend started by checking in 1.5 hours early and getting an early check in fee of $25/room. No problem until we get to our room. One of our toliet didn't work. We called the front desk and it took about 1 hour to get someone to our room. One of the girls figured out a temp fix to stop our toilet from running. After going out for dinner, we came back to our room and had challenges with the toilet again. It overflowed and toilet water was everywhere. Since it was 12:30am, there was no maintenance available so the front desk sent up a plunger. My friends and I were responsible for using all the towels we had to soak up the toilet water, get our hands and feet dirty, and hoped that the plunger would fix everything. We were told to put the plunger outside once we were done. We got a call around 1am. Pretty shocked that we got a call that late but they wanted to make sure the plunger was placed in a bag and put outside when we were done. We didn't have a functional toilet all night until maintenance could come back up the next morning at 7am. Pretty frustrating. In the morning, we followed up with the front desk and we were given fresh towels. We had to remind the hotel that our bathroom overflowed and our floors and toilet was covered in toilet water. We needed cleaning supplies and support to fix this issue. After housecleaning saw the mess, they came back and cleaned the toilet for us. Definitely not the hotel's fault, but the situation could have been handled better. After speaking to the front desk, we were comped our early check in fees and provided Hilton points for the inconvenience. Oscar and his staff was nice and didn't argue back about the challenges we dealt with, so that was good. The hotel could use a little more TLC with one broken elevator, lack of maintenance staff, and the volume of people staying at the hotel. My two cents!

I booked this hotel for my recent 4 night / 5 day stay in the city. Upon arrival, the front desk associate was very friendly. He checked me in right away and gave me my complimentary Diamond member water bottles. He was very friendly and even thanked me for my stay and for my Hilton member status. On the second day of our stay, I requested housekeeping to make a visit on our third day. I texted the app and got a response from the front desk right away and my housekeeping visit was confirmed. Next day rolled around and when we got back to our room late at night, our room had not been cleaned. We needed new towels and trash to be taken out but no one showed up. I texted the app right away and I received an apology and was told they would get me in the next day. The next day our room was finally cleaned. We were so thankful and relieved. We enjoyed the room. The room was spacious and there was enough room for the four of us. We had two queen beds with plenty of room and the beds were super comfy! We had breakfast once and it was decent. They had an assortment of entrees which included: quiche, hard boiled eggs, breads, muffins, sausage, oatmeal, waffles, cereal, juices, fruits, and yogurt. (there might've been more but can't remember) The lobby area is nice and has plenty of seating. One of the nights we had ordered food via Grubhub and so we went downstairs to wait. The overnight associate working the front was very unhelpful and unfriendly when we asked him a question. He left a sour taste in our mouth. Out of all the employees we interacted with, he was the only one that was rude. We loved that the hotel was located in such a good area and so close to everything we had planned to do. It's such a prime spot and you can walk to everything from here! We felt safe in the area as well.

This is a fairly ordinary nice hotel except for the drop dead stunning art deco lobby. Also there's a huge map showing highways made maybe in the 1930's for AAA. A real treat.

Allow me to get into the positives before I lay into the negatives with this hotel, and do I have my complaints with this hotel. -The location is great. Easy access to the CTA and all major attractions. -The staff is very courteous and accommodating. Now for the dirt. Upon arriving to the hotel, I was given a high floor room. Upon getting to the room, I saw it was no larger than a cruise ship stateroom. I found it to have a musty smell and had dirty sheets. On top of that, the room had a large coffee stain on the bathroom vanity! That was strike three for me. I called the front desk and asked for a room change, which they obliged. Unfortunately, they only had two rooms available (more on that later), so I asked for the lower floor. This room was a bit bigger than the last one, but had a balmy feel to it. I also noticed two large stains and pointed them out to the staff. There was no way I was going to make this work, so I called the front desk for another room change. This time I got the hotel manager, Hector, who said there were more rooms available (so the front desk either lied or was ignorant), and said since I am a Hilton Honors Gold member, I was entitled to a free upgrade. He gave me a room on a high floor overlooking the river. That was nice. What was not nice was the stained sheets which I showed him and he promptly changed the sheets in front of me. This would have been bad enough, except for two more things. Firstly, the plumbing emits a loud 15 second noise when someone above you flushes the toilet, and two, the breakfast was vile. Inedible. I should know as Hampton Inn's are not the best for breakfast, but the food was so raw and disgusting that I was forced to fend for myself. There was one day they barely had any selection! Thankfully, Hector was accommodating and gave me some compensation for all the inconveniences I had to face. Oh, if you are a light sleeper, be mindful that the garbage trucks go by between 2 and 4 am, so the people who complained about a loud crashing and banging noise are correct. I do not know if this is the post COVID hotel world in poor housekeeping, or this hotel, but a string of dirty rooms is unacceptable for Hilton standards. It has been a trend that I cannot endorse. The only reason that I am not knocking it for a one star review is the friendly front desk staff.

My husband and i stayed here for afew days while visiting chicago and we were amazed and happy to have selected such a great central location. The hotel is in the original motor club building which is full of history and its a beautiful hotel. The service was very friendly and its very clean hotel, there's a gym , business center and a bar. I saw a lot of complaints about the free breakfast but i found it to have many options even for me that i don't eat dairy, also i understand its a free breakfast in a budget hotel not 5 stars and i don't expect a steak or gourmet food. I would highly recommend this hotel , the location is walking distance to everything specially the riverwalk , the L and tours.

the hotel water was cloudy and we called them and said its just the water pressure and they would fix it but it never got fixed

Great spot! Everything was near by. The river, the bean, London house, Nutella, and etc. They even had breakfast included. The only issue was the room was kinda small and I didn't have a phone plug next to my side of the bed.

I love this hotel! I wasn't quite aware of this when I booked (the car in the lobby should have tipped me off), but this building was actually the original home of the Chicago Motor Club! Built in 1928, it became a Hampton Inn in 2015, but instead of gutting the place and making it all modern and lifeless, they kept the interior design (at least in the lobby) basically intact. Not only is this building historic, but it is artistic as well! In fact, there was a tour that went through the lobby during the day that we happened to witness. I believe it was the Chicago Art Deco Society or similar, but I can see why this place was a stop on the tour. The lobby is adorned with art deco design from the original construction, perfectly preserved and maintained. There's actually a 1928 Model A car in the back balcony (off-limits, but still omnipresent). The old AAA logos and designs can be seen throughout, though in tasteful representation. They even had old signs like "Western Routes," "Eastern Routes" from back when you would go to those desks to explore the country in a given direction! I mean, it's a small detail, but something like that could have easily been torn out and forgotten to time. I really appreciate the dedication to the art and the history of this building. It almost felt like traveling back in time when you walked in the lobby. The rooms were modern enough, though, with the conveniences you'd expect from a Hampton Inn. It includes free daily breakfast from 6-10am and a 24-hour sundries shop (not very highly stocked, but good in a pinch). The location is amazing, as you're right there in the North Loop next to so much! It was a quick walk to "the bean" (a.k.a. Cloud Gate) and all of Millennium Park, not far from the mass transit system, and easily accessible via car or rideshare. The only real issue might be the price, but staying downtown and close to everything does come with a cost. Plus, if it keeps the art deco interior intact, then I'd say it's well worth every penny. Also, the staff bears mentioning, as they were quite helpful and friendly throughout our stay. Ask them about the history of the place, if you have a spare minute! I would definitely stay here again the next time I'm in town. The history and location alone are well worth it!

The Hampton Inn Chicago Downtown was ideally situated in the North Loop, providing convenient access to the museums and parks to the south, as well as the North Ave. Beach and Lincoln Park to the north. However, its location was its main draw. First, they were clearly short staffed, as the front desk attendant was also in charge of delivering extra towels and supplies to our room. Plus, the bar was only open twice a week, due to a bartender shortage. I will say that the bartender was extremely friendly, unlike some of the other staff who seemed put out by even the most minor request. Secondly, our room was not very clean, and there were visible hairs in many spots in the bathroom. The walls were very thin, and we constantly heard our neighbors. In fact, I was in the shower and thought someone was pounding on our door, so I had to run out to check, but it happened to be for a different room. In terms of room amenities, the bath towels were very small, and the only toiletries provided were shampoo, conditioner, and bar soap from Neutrogena. The gym was in the basement and was ill-equipped. There were 3 treadmills, 2 ellipticals that both bounced all over the place when in use, and 2 recumbent bikes. There were no weights, but there were some medicine balls. The largest ball was 10 pounds and was ripped in half. There was only one mat for floor exercises or stretches. Lastly, there were no towels for over a week, and I had to request wipes. The complimentary breakfast was fine. They had some cereal, granola, fresh fruit, oatmeal, waffles, potatoes, and rotating meat and egg dishes. Overall, this hotel was mediocre at best. They desperately needed staff and have to start prioritizing the guests.

Staying for work and have to say it's a great location near water and downtown bars and restaurants hence the three stars but The hotel is in need of some major updating though as room was dirty upon arrival and corner rooms are about the size of a dorm with an ancient bed thrown in. I will say the reviews of loud noises between 2-3 are accurate. Even with a sound machine, it woke me up every night over and over again. I'm not sure if there are 500 dumpsters they are throwing around between those hours but it's impossible to avoid the noise.

Nice looking hotel and affordable but damn if it isn't the loudest hotel I've ever stayed at. Thank god I brought ear plugs. The air conditioning was almost unbearable loud but needed because it was warm. The rooms for the price are the price of a suite in other cities. It's a small box about 6 feet x 5 feet. The room was clean but wouldn't stay here again way too noisy.

I am booked for 3 nights. Horrible experience. Got to the hotel about 1:30 am they gave me my room key but it wouldn't work so they had security escort me up to assist come to find out there was already some one in my room a man--anything could have happened trying to get into an occupied room in the middle of the night--they were fully booked she had to call around to 10 hotels to find me a room for the night I got to my new hotel at 3am--I'm tired!!! I was told to return the following night to finish my stay. I then returned next evening at about 7pm. Was given my room key. Went to my room, the room had not been serviced/cleaned. Bed was unmade, towels on floor, it felt like someone had just left. Asked to be moved to a sister hotel, but no availability. Was then moved to a new room. I'm terrified that they will "accidentally" reissue my key to someone else and they will try to enter my room in the middle of the night.

Room is pretty darn small. Truly only fits the king bed with maybe 2 feet on each side of the bed. No dresser. One of the bedside shelf's does have 3 small dresser drawers (calling it a dresser is giving it WAY to much credit. There is a small closet about 3 1/2 feet wide. The bathroom has very little counter space. There is a small desk with an uncomfortable chair. By the way the only chair in the room. No place to put another chair. This room is smaller then an inside cabin on a cruise ship. Reminded me of the old McDonald's "Super Size" me commercial. This is the one that shows a guy checking into his room and when he puts the bed down the door won't open. This room is very close to this For Real!! The hotel is centrally located and they do serve a nice hot & cold breakfast. I don't know if I would stay here again given the price and the very small rooms though

First of all... Daymon... he DEFINITELY set the mood for the day. He was AMAZING! Daymon... was on FIRE! He greeted everyone with such enthusiasm and positivity... there is no way you left breakfast feeling anything but happy. He refilled anything that needed to be before you even blinked an eye. The food was tasty. There was plenty variety for everyone. The dining room was very clean and there was plenty of seating. I'm looking forward to breakfast tomorrow:)

First official business trip after 2 years and even with diamond status, reminded of the worst experiences of traveling for work. Room had a horrible smell of stale smoke and room deodorizer, with a touch of old wet dog? They need to do more than spray the room with eco labs type chemicals which make the problem way worse. When there is a smoker in the room, charge them the full cost to properly correct the awful smell. Chemicals make it so much worse and can lead to a sinus infections for the next guest. I left the hotel feeling miserable. That and no sign of any soaps or shampoos was not expected. The very jinky door latch left me uneasy for the stay. Was disappointed in the response on check out, only offering to check the room before the next stay. Why on earth would I try again? Had to keep the windows open, which was incredibly loud. So, very little sleep, the start of a sinus infection was not a great experience. Not at all what I would expect as a loyal diamond customer at a Hilton brand hotel. The staff were nice, but were not able to make me feel any better about the stay.

Let's start with the air conditioning. None of the thermostats in the entire building go below 68 degrees. They often are working on the air conditioning system so it randomly shuts off but doesn't turn back on until you return to the room hours later. Complain to the front desk and they do nothing to help except give you empty promises about the engineer checking the system. Which never happens. Oh and the digital keys never work nor can you choose your own room- standard benefits at all Hilton brand hotels. Love the Hilton brand but would never stay here again.

Very clean, perfectly central location, good hotel for the price point especially compared to some of the insanely expensive hotels just one block away. Friendly staff. The rooms are tiny but they still have everything you need. Room was very clean. My only 'ding' is that the breakfast area was a complete cluster, way too small and mediocre breakfast, however I was still grateful to have the breakfast and I was also there on a holiday weekend which I'm sure made it more packed than usual.

Room was reasonably clean - staff was nice and helpful - lobby was good. Location is terrific. My room (404) faced the ally - and every night the dumpsters were emptied. It was at least 30 mins of LOUD banging at 2am. Colleagues also staying in the hotel did not notice anything. So a room in another part of the building or on a higher floor might be better. Also - the AC unit makes a lot of noise. Constant electrical buzzing sound. I did not sleep well and wish I had selected another of the MANY choices in the same area.

The hotel was good not great. They have great cleaning service and they take care of getting you clean towels and making your bed while you are out. Now the elevator is dated and it will take you anywhere from 15 to 30 minutes to get up or down depending on the day or night you are trying to get to your floor. Since they only have 3 little elevators. May be just showing the sign of times. Since it doesn't look very up to date in the decor. The breakfast they have for guest is disgusting. I mean I didn't expect top notch food but it was just gross. I tried it once and I could not somach it. Let me tell you I have a strong stomach and I gagged trying the eggs with sausage and biscuits. Then do have a pool on the top floor. With a work out room. Didn't try either but it did look okay. Also dated. Now it worked for where it was located. Which it was near all the magnificent mile shopping area and walking distance from many of the places you may want to go. Now the view from the 34th floor was nice though. So they did have that going for them.

The breakfast was impressive compared to most hotel breakfasts but I'll say this was, hands down the noisiest hotel I've ever been to. Even with earplugs I was jolted awake between 2am-3am by what sounded like a big machine dropping dumpsters repeatedly. It was awful.

Stopped here while on our way as part of the Four Park Jimmy Litz Invitational 2019, as narrated by Pat Summit. Unfortunately, we were too early for checkin before heading to Wrigley, so we had to put our bags behind the counter. Not that I keep anything valuable in my bag ever but this was a little flimsy for my liking. As a Rewards member you would think there would be something prepared - or a room to leave your stuff in? Really cool hotel at the former Chicago Motor Club which I will have to read up on, but like Cincinnati, an older building updated and upgraded. Lobby had a bar which was cool- as well as a Model A car on display. Breakfast was fine and good - with blueberry waffle mix (a new feature) added and nothing but omelettes for the egg option. Which is my favorite! As far as the room goes - very tight quarters. I understand it's a vertical building etc etc but I could reach across the room and hit wallpaper. Bathroom is clean and the bed was comfortable. However - there wasn't a remote in the room for the TV which we had to have brought up. Overall I liked this place but the valet was just categorically considered robbery. Yikes.

almost every Hampton Inn is universally a good place for business travelers to stay. this one is no exception. it is well located for downtown business, the rooms were clean, spacious, and the hotel was quiet. Nice to see the breakfast buffet is back as well. no reason to not recommend.

With the recent reviews regarding this hotel, I was a little cautious. I will say, I was very happy with my recent stay. Being a HHonor member, I was able to check in on line and because of my Hilton status, I was able to obtain my digital key for my room. I had stopped by the front desk when I had arrived to asked couple of couples and to check into the second room that I had reserved. Cynthia, Guest Service Agent, was very friendly and went over the amenities. The hotel was remodeled from an office building and I felt Hilton did a great great with the renovations. The lobby is long with the front desk is right to the right when I had walked in to the hotel. There were plenty of seating area in the center of the lobby which also is the seating area for the morning breakfast. If you need a cocktail, don't worry, there is a bar on the first floor. If you need any snacks, the hotel offers a small commissary for snacks and other items. I thought the prices were a little high, but when you don't want to go out to get an item........ There is a fitness center with many cardio machines and a business center on the lower level. The elevators are to the left. The elevators are a little tight but have great music playing. My room was right across from the elevator so I was able to find my room right away. Once inside of the room, I didn't hear a thing in the lobby. The rooms are on the smaller size with just the minimum pieces of furniture needed in the room. I will say, the bed was very comfortable. The bathroom is a no-thrill bathroom. There is a hot limited breakfast included which I was very happy with. The buffet offered scrambled eggs, bacon, sausage, waffles, toasts/bagels and various drinks. I was able to eat at one of the communal tables. The dining area can and will get busy so you may need to take your breakfast back to the room. Overall, I was very happy with my experience and would recommend this budget hotel.

What a great hotel! The art deco style was really beautiful. The location made it easy to walk to the Magnificent Mile, Navy Pier, 360 Chicago, and the Riverwalk. Complimentary breakfast was really good. But the best part of this hotel is the staff! So friendly and accommodating, super knowledgeable about the area. Gus especially really helped us out on our first day. I would definitely stay here again.

My girlfriend and I had a great experience here. She surprised me by booking a room for a Friday night for $150 so that we could go to our concert and not have to worry about racing home. It's location is SUPER convenient- it's maybe a 5 minute walk to the House of Blues, and less than that to Michigan Avenue. We checked in no problem. The guy behind the desk, Dennis, was an absolute delight. We were able to check in well before our 4pm check-in time, which was a nice bonus. He was very friendly and helpful, and made sure to tell us all about the bar specials and hours. The incidentals hold for this place was $65. Our hotel room was exactly what we expected- a bed, wifi, a TV, a closet, a bathroom, and a mini fridge. Our room was clean, except for an open soap that was left in the shower that we just threw away and decided not to worry much about. I wish I had a review of the bar or breakfast, but alas our tired behinds slept threw all the fun. Check out (12pm) was quick and friendly. I'm sorry that I haven't stayed here before, but I'm glad to know it's here now. I'll be back!

Hampton Inn is probably my favorite of the Hilton chains. It offers practical amenities and services that are not ruthlessly so, and the Hampton Inn Downtown/North Loop/Michigan Ave (as the Hilton app puts it) is probably the best Hampton Inn I've encountered. When I stay at a Hampton Inn, I expect a clean room in a great location, with a hot breakfast included, at a good price. I got all these things, and more. Occupying the early 20th-century Chicago Motor Club, this Hampton Inn is especially charming, and the rooms are quite freshly remodeled. Also charming are the staff, who radiate that Chicago authenticity with their Midwestern friendliness. The white bathrooms and bed linens standard across the chain let you see how clean your room is. My double room felt crowded with furniture, but it was standard issue, with USB-a/c port hubs on both the nightstand and the desk. Breakfast includes hot and cold cereals, fruit, pastries, breads, and rotating hot items (sausage or bacon, sometimes French toast sticks or country gravy, usually but not always some form of unadulterated eggs), to be washed down with orange or cranberry juice, milk, or anything from the 24/7 hot beverage station. (If I'm honest, it's probably the 24/7 unfancy coffee that keeps me coming back to Hampton Inn.) The best aspect of this hotel, however, is the staff, who in my experience over a five-day stay are unfailingly helpful, friendly, and cheerful. The front desk sits side-by-side with a full bar, which may have something to do with cheerfulness, as might the stylish lobby. Whatever the reason, the staff here are awesome. For two examples: 1) I had arrived about an hour early to stow my luggage while I attended a work meeting at the more ostentatiously fancy hotels nearby. Instead of taking my luggage, the manager checked me in to a nicer room than I had checked in for online, gave me an Honors bag (even though my Hilton MyWay benefit is points, which I received), and sent me on my way. 2) As I was checking out, the manager was on the phone with an irate former guest who had been charged for two rooms, because he had unknowingly made multiple reservations and didn't bother to check his email or other notifications. The manager cheerfully explained what had happened, despite obvious haranguing on the phone, and refunded the additional room, even though the guest was being a tool about a problem that was completely his own fault. I have Hilton Honors Diamond status, which gets me exactly nothing at Hampton Inn, yet I will definitely return to the Hampton Inn Downtown/North Loop/Michigan Ave.

Great service, kind staff (front desk personnel are BOMB AF) and clean. What else would you want in a hotel?. Best location! Oh and did I mention they have the best coffee stand served all day which also serves teas, hot chocolate and hot water, and it is FREE! And great breakfast served every day from 6-10am. I mean should I say more!?! This place is the go-to if in Chicago. Period!

I stayed here for 1 night (a Thursday night) in September 2018. I was in St. Charles, IL the week before and decided to spend a day exploring Chicago as well. Since I was a Hilton Honors member and had accumulated some points over the last few years, I decided to use some to pay for my room. I made my reservation about 3 weeks in advance; at the time, the cheapest rooms at this and the other major chain hotels were over $400. I wound up using 50,000 points to pay for my room at the Hampton Inn. I arrived at the hotel around 2:30 PM on Thursday. Although it was early, I was able to check in upon arrival, which was very convenient. However, if you're unable to check in, the hotel does offer luggage storage in the meantime. For HHonors members, there was a check-in snack or drink (you got to choose one; I chose a bottle of water). In addition, there was complimentary orange-infused water across from the front desk. The lady checking me in, Kenisha, was very friendly and polite, and gave a pretty thorough description of the various amenities the hotel offered, including the complimentary hot breakfast (6 AM to 10 AM every morning). My room was as expected; I had opted for a room with a king bed and a sofa. My room was on the 4th floor and didn't have much of a view. The toiletries, including Neutrogena shampoo, conditioner, and soap bars, were nice. There were plenty of towels. The layout of the room/bathroom was pretty good, although the bathroom seemed a bit squished, with the toilet really close to the bathtub, making it hard to lay out a towel in front of the tub. (However, this seems to be the case at all the Hiltons I stay at, so not really a big deal.) The bed was very comfortable. The alarm clock seemed newer than some of the ones I've seen at other Hiltons. I really appreciated the complimentary breakfast; there were a good number of options. If you're into hot/savory breakfast, there were scrambled eggs, maple-infused sausages, and potatoes. For those with a sweet tooth, there were 2 waffle irons at the make-your-own-waffle station, and toppings included syrup, stewed fruit, nuts, and whipped cream. Some healthier choices included Chobani Greek yogurt (although I noticed they didn't have plain) with berries. Finally, there were also some pastries, bread, bagels (toasters available), cereals, coffee, tea, and juice. I opted for a waffle (the waffle irons were pretty easy to use; I'd never used one before and didn't have any issues), some sausages, and a yogurt. There were a few communal tables where you could eat, but I chose to bring my food up to my room for a little bit of privacy. The breakfast area was not very busy when I went down around 6:30 AM, but I imagine it gets a lot busier as the morning progresses. Check-out was quick and my folio/invoice was emailed to me. I was able to store my luggage at the hotel after check-out since my flight wasn't until Friday evening and I wanted to spend the day exploring the city. My luggage was tagged, and it was easy to retrieve it when I returned. The hotel is located in a very central area, close to a lot of other hotels and within a short walk from the Millennium Park/the Bean. It also seemed pretty subway accessible; there were train tracks all around. Because the hotel is so central, note that it's not the quietest location, so if you're a light sleeper, you might want to choose a hotel farther out. Overall, I had a nice stay at this hotel and would be happy to return if I'm ever back in Chicago again.

Worst hotel ever! Very impolite staff, stay away! Never again, horrible customer service. I'll be blogging about this horrible experience. Do yourself a favor and go somewhere else!

Lovely hotel in a beautiful historic building. Nice King room with a beautiful river view. We can see 5 bridges and it's worth it! Everything is so close and walkable. Room is comfortable and clean. Free breakfast is huge and fabulous. Waffles with A variety of toppings, oatmeal, many cereals, a Variety of muffins, bagels, bread and lots of fresh fruit. Great coffee too! Great customer service. I would definitely stay here again.

Your managers, HR, general managers are incompetent. You leave your frontline understaffed. I witnessed what looked like a general manager leave a gentleman alone at front desk with a line full of people. Owners of this hotel wake the hell up! Time to clean house. These 5 stars are only for the front desk and breakfast staff that do what they can despite ZERO help from their leaders.

Even before the historic, and vacant, Chicago Motor Club Building was converted into a Hampton Inn, I had long wanted to get a peek inside. I decided to venture in a few Fridays ago for a cocktail at the bar. I had fun looking around the lobby at the Art Deco finishes and homage to the bygone days of transportation. There is even a Model A from 1928 placed on the mezzanine level, overlooking the lobby, to truly put the 'motor' back in the Chicago Motor Club. The bar itself is intimate and has the capability to offer food. The selections include mainly sandwiches/salads/flabreadsbut with a local twist (think: Pizza from Gino's East). Cocktails appear to be 1920s-inspired- a concoction named giggle water looked intriguing; I decided to play it safe with a glass of prosecco. For the uninitated, restrooms are not on the same level as the lobby and one is required to go to the lower level. No matter, as I could take in more of the hotel's facilities (business center and fitness center). Though I can't speak for the hotel's amenities, everything appeared to be shiny and new, and this is certainly an upscale link in what many would consider the declasse image of the Hampton Inn. Kudos to the developers for an excellent restoration effort that recaptures the majesty of the building's former occupants and opening it for all to enjoy.

This review is for the lobby only!! I walked in to find a lovely mural "Historic 1929" covering the entire west wall just above the elevators and a classic car mounted on the north side of the lobby. The Chicago Motor Club revamped the Art Deco building, including the lobby, and it's Lovely! The mural by John Warner Norton showcases national parks, highways, and major cities from 1929. I could just imagine travelers stopping in to get road maps and post cards, children laughing and running around, coffee brewing and people conversing with other travelers about Chicago and figuring how long the travel was to their final destination. The 1928 Ford Model A is a sight to behold. It's a real neat piece of history hidden a hotel lobby :) Anyone who knows me knows my love and fascination for the past and 1929 is no exception; so when my friend Tyler pulled me into the lobby, I was confused, but I found it very romantic to sit in the lobby balcony on the second floor and just relax for a bit. I wanted to immediately change into a Couture Jean Harlow gown and roam the space. I honestly wouldn't have found this if not for him, so now we're on a mission to check out lobbies and find some secret spaces :)

The room we got with double beds was a nice size and didn't feel too small as mentioned in previous reviews. This was a relief! The rooms felt very new and posh as my mom mentioned. The beds were a little firm to me but weren't awful. The feather pillows were a little flat but there were four per bed. This had a feel of a unique boutique hotel and didn't seem like the typical chain. The lobby was cute! My parents also raved about the $5 happy hour drinks. The complimentary breakfast was generous too since there were omelette or egg with cheese dishes depending on the day, potatoes, sausages, oatmeal, waffles and an assortment of other breakfast items to choose from. This is located very close to Michigan avenue and millennium park so the location was convenient and great. The service was friendly too.

This is a charming downtown Chicago option. Small rooms but brand new and sparkling clean. Breakfast is being served again, and the historic Chicago Motor a club mural makes for an amazingly interesting, elegant and comfortable lobby. The staff was so friendly - I can't stress that enough. Highly recommended

So far this hotel has been all-around comfortable. The room we are staying in is small, but is organized with functionality in mind. On the other hand the bathroom is gorgeous with a spacious shower. We got here around 10:20 pm on a Friday and had been driving for over 3 hours- definitely ready for a beer at the hotel lobby. Well the bar closed at 10 pm- huge let down! The man at the front desk did offer was a appetizer coupon to use at a pub down the street, but it was late and we were not interested in going back out in the -5 degree blistering wind. The other down fall to this hotel was parking. I know all parking in Chicago is hard to find, but we drove around for an hour trying to find this parking garage that was supposed to be 2 blocks from the hotel. After finally calling the hotel and checking in with them we were able to FINALLY park! The hotel should state on their website the location of the parking garage and how to use the parking garage. This would have been very much appreciated! We will definitely we visiting again!

This Hampton Inn was a great place to begin my journey as a Chicago resident! They were able to accommodate an early check-in on a Sunday, and that interaction ended up being good foreshadowing for the rest of my week long stay. Every staff member at the front desk was accommodating and incredibly friendly throughout my visit. While my King room was teeeeeeny tiny, it was recently renovated, and quite well designed - much better than I would expect for a Hampton Inn! On the 13th floor, there was virtually no street noise audible. I could hear my neighbors when they were in the halls, but there was no noise transfer between rooms. Housekeeping was excellent - my room was spotless everday. The daily hot breakfast was also fine - always at least one egg option, a meat, and of course, DIY waffles to relive your childhood. The coffee (both in room and at breakfast) was hit or miss, but I'm a coffee snob, so that was to be expected. The location was perfect - close to the Loop and the Magnificent Mile, but not in the middle of either. A note to future stayers that the address in Lyft for the hotel constantly led our drivers underground - not to the front door. Didn't have that problem when we used uber or google maps to navigate, but Lyft's in-app navigation led to problems every time. All in all, a solid hotel choice for Chicago!

We decided to take a last minute trip to Chi for a polish dog, dim sum and some shopping. We usually stay in the heart of downtown, but this is our new hidden gem. It's not as busy in this area, yet still walking distance to everything. The staff is nice, and they have an amazing signature drink called giggle water. I loved it......it was super refreshing. We did have a few issues, but they were addressed and fixed to our satisfaction so we will surely be back again. The only downfall to this hotel is that the rooms are small and no view, but the rooms were clean and the beds were comfortable. Kevin, then you for taking care of the issue we had

This hotel is in the heart of downtown Chicago. It's a former Chicago Motor Club location that was apparently retrofitted as a hotel. So the rooms appear to be pretty new. They are not luxurious but adequate. Unusual for a Hampton was a bar in the lobby however I was disappointed to find the draft beer tap out of commission for the several days I was at the hotel. Breakfast is free, as with all Hampton Inns. You need a key to be able to use the elevators at all times so this is some measure of security. A taxi station is right across the street as is a parking garage if you had driven your car. And there are many restaurants within walking distance and lots of sights to see. My only complaint - and I certainly know hotels are in business to make money - is that I happened to be in town when there was a major medical conference going on, so the daily room rates were considerably higher than normal, ranging from about $350 to $450 each night.

We stayed here last week for BTS concert in Chicago. The location is great being within a few minutes by Lyft to Soldier Field Stadium. The front desk was able to check us in early and rest before the concert later that night. Our rooms were adjacent to my wife's friends so that was nice that they were accommodating. That night, we returned back to a quiet room in the corner along side of the canal river. The next morning, we went down for breakfast which was more than we expected. There was a nice spread of hot food (cheesy omelet, hard boiled egg, bacon, and oatmeal). My wife found a parking garage for $25 that night which was a steal compared to our last time $50 at the Illinois Center. It's nice that Hampton Inn is behind London House which available unloading street side. It was easy to get to the I-290 for us to drop off our friends to O'Hare airport.

Great and clean atmosphere! They were amazing with the short notice check in and the breakfast was everything we didn't know we needed!!!

I was very satisfied with my stay here. The hotel was very easy to travel to from the airport. I was able to take the orange line and arrive in about 35 min. I arrived a few hours before the official check-in. Nancy at the front desk was helpful and was able to get me an early check-in without any issues. My room was clean and comfortable. At night, I noticed a significant amount of street noise but that's to be expected when you're staying downtown in any big city. The breakfast was good (eggs, cereals, breads, waffles). I appreciated the coffee and tea throughout the day. I was a little disappointed that housekeeping didn't attend to my room after the first night until very late in the afternoon (5pm) when I had already returned from being out all day. Otherwise, this is a great location and most destinations are within walking distance. i would stay here again.