Hampton Inn Orlando International Drive/Convention Center

We stayed a week at this location. The hotel & facilities were as expected. The majority of our stay was nice. However, we encountered an issue on Thursday. We had room service on Wednesday and shouldn't have had service on Thursday. I had left a gold necklace on the bathroom counter (not expecting the staff to come in). When we returned at the end of the day, it was gone. I looked through all my jewelry bags, my make-up bag, on the floor, all around. It was gone & our room had been serviced. (I note the particulars on the service in a moment.) My husband checked all the places after me to double check. The necklace was gone. I called down to the front desk to report it. The person was rude & made it seem like I was making it up. She said she would have the Manger contact me the next day (they never did). We were going out the next evening after freshening upfrom the day. I was touching up my hair when I noticed a tissue balled up & stuffed behind my hairspray bottle. When I went to throw it away, I noticed it was heavier than a tissue would normally be. I cautiously opened it up and found another balled up tissue. As I opened it up, my necklace fell out. I told my husband and asked him if he had done it. He had not. Neither of us had. He went down that evening and told the front desk person. She seemed appalled that it had happened and noted the room number. She agreed with us that there was a plan to steal it. The person wanted us to throw it away so they could retrieve it from the trash. As we were checking out on Saturday, I was asked about the stay. I mentioned it to the person working the front desk. They said "sorry that happened, but glad you found it." Not concerned at all that their staff was working a side hustle of stealing from guests. I'm pretty certain this wasn't the first occasion, nor the last. The housekeeping service was lacking. Our bed was made with the bottom of the fitted cover at the top of the bed, the sheets were side ways, they removed clean towels from our room, and never took all the trash. The service, including the intent to steal my necklace with no real concern by the staff, was very disappointing to say the least.

Our room was comfortable and the hotel overall was very clean. The location was awesome...centrally located and close to a lot of things. The front desk staff was very friendly, but not rude. The cleaning staff came into our room without knocking or announcing themselves, which was kinda weird. The breakfast didn't look appetizing at all, so we went out. The coffee was good! Update: Just saw a $15 charge in my cc statement. Called to inquire about it and was told by Robert that it was for parking. I told him I wasn't advised of a parking fee. He replied that it's on the website. I booked through a 3rd party site. It would've been really simple for them to mention at check-in when they ask if you have a vehicle & gives you a parking pass.

Great location, walking distance to so many things to do in Orlando. We are within a half a mile of restaurants, museums parks. The hotel itself is very clean. Breakfast is great and the staff is wonderful.

The service was terrible. The front desk staff were very rude. They charged to charge me extra and once I arrived I did not receive a parking pass. I had to go back down to the desk and they asked for identification just for a parking pass when I just checked in. I asked for a manager and they told me that their were not in until the weekend which is unusual for the most the girl At the desk seem foreign and she was the manager but she wasn’t she was rude and communication skills lacked. She wanted identification for everyone that would be in the room. Which is weird I was traveling with kids what identification could they have. The rooms are nice the area was okay it’s Orlando parking fees are great per night only concern is staff I would not book here again unfortunately

Stayed here for 10 days over Easter. I was concerned after reading other reviews but we had a pleasant stay. Rooms were clean and comfortable, towels were replenished daily . The pool area was clean and the poolside furniture was comfortable and sturdy. Maybe not quite enough sun beds or seating , but I think we were there at a busier than usual time. At the beginning of our stay we had the pool to ourselves.||Breakfast was included, it was pretty much the same every day, but it was served from 6am so if you needed an early start it was useful and it filled you up. Didn’t like the fact that the plates were paper and cutlery was plastic, but it served a purpose. I liked the fact the water and coffee/tea was available through the day.||I did think it was expensive for what it was but the location was handy, 10 min to universal, with pointe Orlando/icon park/ restaurants/supermarket on your doorstep. |For a base to explore, no issues at all

We arrived here on Tuesday April 22nd. I spoke with Lidia at the front desk and she couldn't find our reservation. We'll, long story short, I made our reservation on the wrong date, it was the next night. She couldn't have been nicer or more helpful. She got us a room for the night and answered our questions about how we might go about a refund. We did this |and she spoke with a manager and we were refunded for my mistake within a couple of days. I appreciate the service we were provided. Also, great location and easy access in and out. Very close to restaurants, outlets and theme parks. Rooms were clean and spacious.

I was extremely disappointed that the back parking lot was not lit whatsoever. That is a huge liability of somebody falls. You guys are setting yourself up for a huge lawsuit. Please put some lights back there. Also the breakfast was very mediocre. Burned cheese omelets were not good. The milk dispenser did not work. The second day I was there I went out to eat. You need to take care of these problems as soon as possible

Fidel & Marta was the best! Breakfast was Excellent :) My first time coming here and will be back :) Fidel & Marta did a great job at restocking & keeping area nice and neat! Great customer service ! Everything was Great 10/10

Our youth team was forced to stay at this hotel by @AAU. Our team made the reservations 6 months in advance. We all check in online the night before. When we got there none of our rooms were ready. Check in is at 4. Most rooms not ready until 6pm. Management refused to talk to me and @hiltonhonors said I need to talk to the hotel.

My wife and I stayed here for 1 night. It is easy to find and located nearby all of the major amusement attractions. There is also plenty of food and shopping options nearby. The hotel is as expected for a Hampton Inn. Decent price, for a quality night's sleep. A few things were not so great at this Hampton Inn though. The first thing that threw me off was having to pay $5 to park, even though there are no parking attendants or security in the parking lot. Also, the service was not so good. When we checked in, the two ladies at the front desk seemed more interested in talking to each other than helping guests. They were doing this every time we entered the lobby area. The breakfast was as expected for a Hampton Inn. With so many options nearby, there are probably better places to stay if this is the usual service.

Just had a one night on our way back from our cruise so we decided to hang out in Orlando and do something. This hotel is real close to lots of things on I Drive. Staff is super friendly. Rooms were clean. A little wear and tear around the edges but a solid choice for a couple of nights.

As a Hilton Honors member, I try to live in Hilton or ancillary hotels. For the IAC competition in Orlando, this was the only Hilton on the list as far as I remember. And staying in an IAC-approved hotel was compulsory. Pros: 1. Near to several shops, dining areas, ifly, and helicopter ride 2. The cleaning staff was helpful. 3. Coffee at the reception with fruits etc. Cons: 1. Extremely unfriendly and rude managerial staff. 2. Toilet ran constantly 3. Elevator: 2 out of three working on day 1 and 1 out of 3 working on day 4! 4. Breakfast area: Becomes very congested. 5. Pool area: Not very clean and usually runs out of towels. Morning they placed just three towels! 6. Be aware while checking out. Double-check your bill/ receipts. I noticed a small charge of around 5 USD on my account. On enquiring the senior manager told me that you must have taken something from the shop. She said they would not charge unless the room number was given along with the last name. Later she said maybe your kid took it. I repeatedly told her that we did not take anything or ask the front office to put any charge on our room. Later she implicated that my kid could have taken something. This was insane as rather than trying to figure out what was wrong she was accusing customers. I replied saying perhaps your staff might have used our room number and name. She got angry that I was accusing her staff. At the same time, she was accusing me and my kids but was expecting us to be calm. Finally, she did refund 5 USD but the point is someone is misusing the system and if she is the senior most manager, she should take care of it. Also, she should tell customers what was bought from the shop and give an actual receipt on demand. 7. Filed an official complaint with Hilton and hope they will respond as it is over a week. Extremely bad experience with this property and the senior property manager.

Thank you Hampton Inn for saving me from a potentially traumatizing night at a different hotel! We checked in to a different hotel and I noped right out of there insisting on better accommodations. John agreed we needed to escape and called to find a room at Hampton Inn. He booked and we drove to a different location to find out it was accidentally double booked and we did not have a room.... BUT.... the manager was literally already finding us a room at this location. It was far too late for me to even care, I understand completely that double booking- while rare- can happen. Once we arrived in our new room I sighed in relief to find it in order. Clean, stocked and did I mention CLEAN. We were even given a couple of water bottles. Thank the gods. Breakfast was a bit chaotic- the dining area large and sprawling- plenty of room for lots of guests, but the room the food is in is closed in, tight quarters and doesn't offer flow for those attempting to get breakfast. Between other guests and workers trying to restock and keep the area clean, you just couldn't get to everything. I resorted to gathering plasticware from the coffee station (thankfully I spotted some out near the check in desk), didn't even attempt the waffle station with a line clogging up the whole breakfast area and forget trying to get to any foods near the waffle station because of the backed up line of people. And we all know- the waffle station is where it is at, lol. John actually braved the line for the both of us.

After staying at another hotel that was completely disgusting, we came to this Hampton inn. I am definetly a Hilton girl, because I grew up going to Hiltons. With that being said, this hotel was awesome. The staff was friendly, the room was clean and the hotel itself had a pleasant vibe. The lobby is pretty and smells amazing. The pool seems clean although we didnt use it. The location is convinient as it is close to both the parks, the oultets, and, in our case, the Camping World Stadium where we went to see Real Madrid play. Speaking from experience, don't go for the cheaper hotels that are around the area. Pay a little extra and sleep like a baby in this hotel!

1) Plastic bag covering the Fire Alarm. 2) Fire Alarm rang at 2:30 AM no announcement, Fire Department showed up and no explanation to return to room. 3) Desk Chair was very dirty. It looks like someone urinated on it. 4). Water in shower smelt like swamp. 5) Charge for parking in the hotel parking lot and no security officers. 6) Elevators need to be maintained. They would make weird sounds and dropped a few inches and the doors would finally open.

Great location to convention Center and fair prices. They were very accommodating to my need to extend stay because of flight cancelations. Will stay there next year!

We are Hampton Inn fans. We will give you the pros & cons in this review. Pro- Definitely the location, very close to both convention centers and the amusement parks & idrive road & attractions. Hot breakfast well stocked, monitored, fresh & cleanliness. Nice gym & business center Ample parking Friendly Hotel Staff & quick communication via text. Free Wifi Cons - Musty damp smell & wetness in the room & halls Odd smelling & tasting tap water Ice machine broke on the certain floors Vending machines removed from the floors $5 parking charge, but No parking passes provided & No visible security, in this nightly dark parking lot.

First off the front desk personel need to answer the in-house calls from customers. 1st room 220 had a vibration sound going on and off all night. Moved to 215 where the faucet was stuck on running hot water and my tub was clogged about to over run on the floor. Maintenance guy came and barely got water faucet turned off and then. The tub was clogged, so he had to plunge it.

The staff are incredible! Linda, Alyssa, Lizzy are all incredible. They are tremendous! Just A+ caring staff! The housekeeping crew & electrical crew are also tremendous! Just a great crew. You can tell Chris the manager is thoughtful & cares. I love these folks! I highly recommend you stay here! I give them 7 stars & I have stayed at the fanciest hotels! The location of the hotel is also great & the rooms are clean & smell great! I want to again recognize the staff. It's not the eggs that make the experience great but the people. They all work hard at this hotel to give you an incredible experience. I have had cancer 3 times, stage 4, 3 rounds of chemo, 17 surgeries, broken back & a current broken shoulder. I know what pain, torment and heartache is. These days we all need a little love but we need to give love back to those working so hard for us. God Bless all! If you are coming to Orlando stay at this hotel!

Yes! Come here . Absolutely great hotel with spacious parking . Price point is competitive with surrounding hotels. Overall highly recommend for your Orlando experience. Love the breakfast selection and cleanliness. Service is prompt and friendly.

THE HOTEL STAFF STEALS BELONGINGS I stayed at this hotel for one night and forgot my tennis shoes and I called various times and the staff claims they can't find them. This is ridiculous I will never be staying at a Hampton Inn because it is a brand that cannot be trusted with belongings. This was a VERY AWFUL SITUATION

Unfriendly staff. I asked for extra towels when I booked the reservation and received a confirmation that they would provide extra towels. When we got to our room, there were no extra towels. When I called the front desk, the guy sighed like I was an inconvenience to him. The room was chilly and we tried to turn on the heat. The heater smelled awful and we turned it off after about five minutes. I plugged my phone in to charge next to the bed and the outlet didn't work at all. In the morning we had a dead cockroach in the bathtub. We went down for breakfast and they were out of orange juice and everything was filthy! We ended up leaving and going to Cracker Barrel for breakfast. When we checked out, the girl behind the counter never asked us if everything was okay for our stay.

The facilities are decent. The location is good. The staff is friendly. But there's a serious problem. The elevator machinery is loud. UNBELIEVABLY LOUD. I was in room 320 - separated from the elevators by two full rooms - and still had to run the AC at full blast to try to drown it out. It wasn't enough. I can't even imagine what it must be like in the rooms closer to the elevator. I see that others have complained about it before, but apparently nothing has been done. This isn't normal. It needs to be fixed.

I just stayed at this hotel again the night before last and I've got to say how genuinely impressed I was yet again. My wife and I have stayed here at this specific location a total of four or five times now and it's because of the consistency, proximity and the value we get each and every time. First off, I love how consistent they are here. The rooms are super clean, the staff are always very friendly and the breakfast setup is well maintained and enjoyable. The location is close to the parks and tons of restaurants so I love that. We often come down to go to Universal as we're pass holders. There's no charge for parking which is a huge savings and it's a quick drive down Universal Blvd to the parks. Value is everything in Orlando. There are so many rooms and for my money, I'm 100% on board with the cost for what you get here. It's clean, quiet, well maintained and safe. I will continue to stay here for all of these reasons. Great job!

So happy I found this hotel for Halloween weekend and it was a fairly priced hotel for it being Halloween weekend. This hotel is perfect because we just parked our car and were able to walk to so many bars and restaurants and to the eye . We never moved our car and they had cameras in the parking lot so we felt safe leaving the car parked the entire weekend. It was a 8 min uber to Universal so that was even better . The hotel it self was very clean ,staff was very friendly and helpful at all times. They served hot breakfast which was delicious. I liked the waffle bar they had it was good and some yummy toppings. I will definitely stay here again. This hotel was very clean and I felt good staying here . Its next to everything. The beds were good and the sheets were clean sometimes you hear some crazy stories about the bedding but now here . Another thing I swear This hotel room mini fridge was the coldest mini fridge I have ever seen lol. So if your looking for a good value hotel, near everything and very clean this is the place to stay.

Zero, Kalyan (Front Desk) and the housekeeping manager made my stay 'Simply Awesome!' This Hampton is in a great location if you need to be near the parks and restaurants. I just wish they served bacon in the morning. If you like sausage for breakfast everyday, this Hampton has it. Please get bacon the bacon in the week rotation is the only thing I ask for next time.

Stayed here for a conference at the Orlando Convention Center. Great location. Only 5 minutes from the convention center driving and still a walkable distance. It's also right on international drive near lots of bars, restaurants and tourist attractions like the Orlando Eye, Wonderworks and Ripley's Believe It Or Not. The hotel itself is decent but nothing luxurious. My room was on the 7th floor. Upon entering, everything seemed very damp. The AC was blasting but still, the air was very moist. The bathroom was clean. They use Neutrogena products. It was convenient that they provided LaFresh makeup remover wipes. The sheets and pillows are mediocre, not super good quality but after a long day standing at a tradeshow, it passes for a good night's sleep. The breakfast downstairs is actually good. The bacon is super oily but the eggs and potato cakes are tasty. And it's free, which is always a plus!

Best Hampton Inn ever!! The staff is phenomenal. Seriously, pay this crew so they will never leave. Friendly, funny, thoughtful, accurate, efficient, fast, kind and all around amazing. I'd been up sick my last night and Asked for a late check out and the front desk came through for me. Lifesaver. Our room had a super comfy big king and a sleeper sofa. As I spent extended time in the bathroom, I can accurately ensure it was very clean, well stocked and spacious.

Very comfy stay other than the loud guests in the middle of the night. The door to the room must not be insulated the best because I could literally hear everything. The room, though, was spacious and nicely updated. The bathroom has a big counter space for my hair care and make-up. The location is super convenient for where I needed to be.

BEWARE.... September 2018 this hotel is under remodel and is noisy and messy!!!! The people are very friendly but i never would have stayed here had I off known. At 7 am the construction started and ended at 9 pm. We were on the second floor; the construction mostly on the first. Lots of noise! After long days there was no such thing as sleeping in (park didn't open until 10 am). The hotel is very close is everything.... Disney, universal, and Sea World. And the employees and very friendly. That does make up for a lot.

Staff here is great - very friendly - always a hello and welcome back! Nice selection of veggies, crackers and cheese in the evening and those cookies...I'm not a sweet tooth but for some reason I could not resist them. Breakfast always good and nice to have a variety to switch up every other day. Rooms are nice and clean. Great location.

Gonna say I am huge and loyal fan of Hampton and have been for years. Now that being said this to me is certainly no Hampton in this is more like a Howard Johnson's relic left over from the 70's with a Hampton inn sign slapped on the front of the building. Obviously it's an old hotel but that's not the problem at all because many have taken older hotels and updated and modernized them. This was not the case here and looks more like my Grand pappies hotel than a current day Hampton inn. 1. Rooms are very dated as far as decor and looks like the decorating team from the Haunted Mansion was turned loose in this joint. 2. The musty smell punches you square in the face like Chuck Norris when you key yourself in and obviously they have some sort of dampness or maybe mold issue. 3. There is no fridge or microwave in the room. 4. Over all this location is at best on a motel 8 level as far as quality and and over all hotel experience. 5. Beds are so hard that they seem like they would be used as torture devices in maybe the extraction of information from suspected terrorists. 6. One of the three elevators is out of service so when trying to go up or down to your room PACK A LUNCH stood and waited 25 minutes to get an elevator that was not packed with guests trying to get to their rooms or lobby. PS this was 4th of July weekend so yea should have probably been priority to have all 3 elevators running. In closing I will say we love Hampton, but this location either needs to have the name Hampton stripped from it or needs a ton of remodeling and a huge over haul.

Pros: - friendly desk staff Cons: - breakfast staff and availability also room smells moldy - powdered egg and very cheap food for breakfast no meats at all. I like Hampton but this one is right out, they need to really have some Quality Control and to have a better staff. I would never stay here again!

I stayed here for three days for a conference. Overall, it was a nondescript stay - nothing too notable one way or another, but not negative. Then, the night before I checked out, I noticed that the surface of the bedside table looked like it was moving. For a moment, I thought it was my eyes. I blinked a few times and put on my reading glasses. I found that there were a ton of bugs darting around on the surface of the bedside table. They weren't ants, they weren't bed bugs, and they were not flying. Their movements were so fast and weirdly jerky - almost like they were digital rather than analog (so to speak). I tried to kill as many as I was fast enough to get with a tissue, but when there was about a half-dozen left, they were just too fast. (I am not an insect killer usually and even relocate spiders, but bugs in a hotel room are a different story.) I then video-taped them to be able to zoom in and get a better look. I will post the video. Keep in mind, this is a post manual extermination video. -- Now, I don't know how many of you attend conferences for work, but when you are at the end of a conference and leaving in the morning, packing up everything and moving to a new room or a new hotel (when hotel rooms were sparsely available in the first place) feels futile. First, I had already been there for two nights. Moving to another room in the hotel felt futile, because why would any other room be less likely to have the same bugs? I already keep all my bags sequestered to minimize any chance of bed bugs. After weighing out my options, I decided to just try to get sleep since I was leaving the next morning. (I did the dryer treatment on everything when home.). Given all the listed "foregone" circumstances, I figured I'd let the front desk know in the morning. Again, I was exhausted at the end of this conference. The next morning, as a courtesy, I waited until all other guests were away from the desk and approached Fernando (I think was his name). I quietly started to tell him what I found the night before and started to play the video. Since I had chosen to be discreet and not make a fuss, I had FULLY expected the issue to be met with appreciation for my discretion. (Note: Not once did I ask for a refund.). Instead, he immediately took the $%&@iest attitude with me with a sneer to match, and said, "And you're telling me about this now???" I was stunned. Literally stunned. Every ounce of that grace I was initially using was gone. I informed him that he should be thanking me for my discretion. His attitude and downright @##holeness never wavered. What could have been a completely benign exchange turned into the worst exchange I've ever had with a hotel associate. @##hole begets @##hole. For anyone who wants to say that I should have met his @##holeness with kindness, I had already started with kindness. That did not beget kindness. As I've read other reviews, it looks like several others have dealt with similar treatment. I called the corporate office the minute I left and while still in the parking lot. I was told that I would hear back. I never did. I'll never choose the nice way to handle this again, because that clearly did not produce the response I should have received. My inner Karen was forged that day, and from now on I will see the label of "Karen" as a much more complex matter and a way to compliment someone. Karens are made, not born. (Update: Yelp is only offering the ability to post images :-/)

We are currently staying here with a group of students and parents for The Odyssey of the Mind conference. The rooms are reasonably priced and the free breakfast is so helpful when traveling with a group. We've all enjoyed hanging out in the lobby common seating area playing cards and getting takeout. The beverage area with free water, coffee and assorted fruit has been much appreciated. Rooms are small but beds are comfortable. We would select this hotel again.

Don't have them call you a cab. The front desk guy told me best to have them call so that we don't get ripped off but they called a car (not a cab) that cost $50 before tip which was $15 higher than what the rate should have been. Room had a strong mildew odor

I really enjoyed my stay. Check in with Zero was easy and he is very friendly. The room was nice. Bathroom was very nice. The shower pressure could have been stronger and the water got hot but not as hot as I wanted some days. Breakfast had many options which is included in the stay. Every night had water with fruit soaking which I loved! Especially being in seminars for work and all the walking I did. It was very refreshing to have in the evening. Check out was also very easy.

Three of us (two rooms) recently stayed at this Hampton Inn for one night. I believe all of us agree that the experience was pleasant. The counter-person (I regret that I do not recall her name) allowed me to check in early, enabling me to relax a bit longer. Rooms were very clean. As a bonus, my room was comfortable and quiet as well. Breakfast was good- scrambled eggs and home fries were better than I've experienced in hotel settings. Plus...the location is convenient for those who want to explore nearby International Drive attractions.

Good hotel. Location is great, lots of bars and restaurants near-by with easy access to theme parks and and shopping. The staff here are very friendly and make the hotel what it is. Hotel is not fancy but not many people spend a lot of time in their room in Orlando. it's very clean and reasonably spacious. Good hot breakfast served evey morning. This was my second trip to this hotel and i'd happily go back again. I would definitely recommend this hotel.

The lobby was very attractive and the breakfast looked great. When I arrived in my room, The bathroom exhaust fan was on as well as the A/C and fan. I didn't think anything of it until I pulled off my shoes. The carpet was damp. I left the room for dinner and when I retuned, the room smelled faintly of mold or mildew and the cover up scent was no longer working. The staff was friendly and knowledgeable, making me feel welcome upon check in. (Javier). I like Hampton Inns and I am sure this one has been remodeled downstairs. Maybe they are doing each floor. I didn't care for them damp carpet but did not complain.

I really expected more from this place being in a touristy area and close to the convention center. Check in was a hassle. Room was well below par (outdated furniture, small tv, no fridge or microwave- which is much unlike the other Hampton Inns I have stayed at). Overall - a HUGE disappointment. Will not stay at this location again.

Pros: - very friendly staff (only reason I didn't give it one star) Cons: - room smells moldy - Gym is unusable, smells like there is a dead animal in the room - powdered egg and very cheap food for breakfast I would never stay here again! TV doesn't get the HD channels; CBS, NBC, ABC, or FOX. Also they give you an hbo TV guide but only offer Showtime?!?

The location overall was perfect, it was a couple of blocks away from the Orlando eye. It was always between many attractions in international drive, probably 4-5mins away from everything there. The hotel itself was very comforting, inside the lobby and hotel room was spotless. I stayed there for 3 nights and the complimentary breakfast was more than I expected. Every day the hotel provided different type of breakfast. I would highly recommend this hotel.

Super friendly front desk staff and very clean hotel. Great breakfast with Mickey waffles (!), fresh grapefruit/oranges, eggs, sausage and all kinds of pastries. The two ladies handling breakfast did an amazing job--it was a zoo with lots of people and they kept things well stocked. Our air conditioner wasn't working well when we first checked in, but after maintenance came up and adjusted it, it did great! Would absolutely stay again.

I have been a very loyal Hampton Inn customer. It's our go-to hotel chain when we're out of town, chiefly because of the quality of the rooms and the value of the amenities, including the generally decent breakfast. However, my recent experience with the Orlando Convention Center location was profound evidence that not all Hampton locations are created equal. I'll put it succinctly: to call this Hampton location a dump would be an insult to waste management companies. Where do I start? Should I begin with the front desk's incompetence, unable to deliver upon promises confirmed weeks in advance? Should I start with the elevators, which stink of the sickly smell of a hydraulic system on the verge of failure, dressed in a milieu of shoddy repairs that see several types of mis-matched screws protruding from the fixtures? Or what about the rooms? The requisite bed and sofa are there, and are very modern in this location... if you had been frozen in 1986. The room was musty, emblazoned with a hole in the carpet, broken fixtures, and multiple pieces of furniture that were horribly scuffed and covered in a layer of filth. The refrigerator smelled like a dull headache, ensuring its complete lack of utility, and the walls and doors were adorned with several pock marks of policies past, a slipshod attempt to cover the defects that is neither convincing, nor reassuring. In short, and coming from a Hampton Inn loyalist: the Hampton Inn on Universal is a complete disaster, and should be avoided at all costs. This location is an embarrassment to the Hampton and Hilton brand. You could not pay me to stay at this location again.

We love Hampton Inn its our main stay hotel.This particular Hampton is very clean and convenient to all the parks and interstate 4.The front desk and service was great and the room was so clean and comfortable.The room was nice and quiet didn't here thru the walls which was nice.We really like the breakfast which is complimentary.We would definitively stay here again while in Orlando.

The staff is so nice and accommodating. I had an earlier flight due to cancellation and they let me in at 8 am!! Very nice. They also serve a good breakfast in pre-packaged paper bags as a safety precaution due to COVID!

i normally stay in Hampton Inns and this is one of the best I been in. Rooms very modern with new flat screen tvs. Common areas very clean and open. They had an excellent breakfast. Great location as well. Exercise room well appointed. Plenty of parking Also, when I went they had a good price.

I'm not sure where to begin, I've briefly spoken with Hampton Inn via Twitter and will follow up when we get home. I'll start out by saying I have stayed at Hampton inn and Suites my whole adult life when traveling for Business or pleasure. Most recently I've stayed in Watertown NY, and New Orleans. We have never been less then impressed with the facility and level of service. New Orleans was just an awesome hotel, with great staff and amenities. We are now in Orlando on business so I opted to again keep my brand loyalty, and this Hampton Inn sadly, sadly under performs and should be an embarrassment to the brand. I'll list our issues below: 1. Upon check in we were told the room would be ready in "2 minutes" 20 minutes later we were told that room has an issue and we will put you in another room. 2. Toilet runs constantly in the room 3. There is literally a poop stain on the chair in the room 4. Upon check in and for 3 solid days I asked for a fridge for my wife's medication, 5 nights into it we don't have a fridge and I "stole" one I saw left in the hallway 6. Hallways are filthy, bare, and maintenance equipment is left out everywhere 7. Water was off to the building the day we checked in and again today with no warning or postings 8. Pool is filthy with hair and debris floating in it, the filter/skimmer obviously isn't working 9. Lobby has a repulsive smell like rotten meat throughout. It explains why housekeeping was spraying entire cans of febreeze when we arrived 10. Breakfast is gross, with very low quality food, I'd rather them spring for a few dozen donuts each day. 11. My wife was sitting at the pool today s f was struck by wood chips and debris due to the careless landscapers mowing on the other side of the fence. 12. The hallway/elevator area has a horrible hydraulic fluid smell as if the elevators are leaking fluid, and you have to press both elevator call buttons to get a car. This is mentioned as far back as 2014 in Yelp reviews. 13. On Saturday night there were two cars burglarized and the police said there have been 1200 burglaries already this year. 14. Every single day so far a pizza place has put a menu under our door. We heard the desk clerk telling someone they don't know who is doing it, they have had lots of problems with the pizza place ripping people off, but that they can't catch whoever is coming in dropping the menus off. They think housekeeping or maintenance has given someone a key. That makes me question their security procedures as well, they don't even know who is on the property. 15. Maintenance and housekeeping speak nothing but Spanish and spend the days yelling and screaming in the hallways 16 shortly after check in I realized my CC had two charges pending for the entire stay. The guy at the desk said they normally charge "a little extra" for incidentals but had no explanation why it was double, but that it "should come off in a few days." 5 days later into an 8 day stay it is still on my card charged twice. Hampton Inn brand managers ought to come down here and stay undercover for a few days to see what a debacle this place is. It is not worthy of carrying the brand name and certainly not what I'm used to.

If you are considering whether to stay at this property or the Hampton Inn on International Dr. about a mile north, CHOOSE THIS ONE! The hotel is a short 10 minute walk to the Convention Center, is very quiet and the rooms are very comfortable. And a big plus for me was they keep almond milk in the kitchen if you need it for breakfast. All you have to do is ask. Highly recommend!

We stayed for 6 nights and had a rather pleasant experience. The front desk was very friendly and helpful. The rooms were kept clean. Nothing to be complained about.

This Hampton Inn is a good choice for a business trip. This clean, well-staffed hotel is within walking distance of the convention center and a dozen (chain) restaurants. The free breakfast goes a little beyond the typical continental breakfast and is a time-saver in the morning. Wifi is free in all rooms. If I was on vacation though, I think I'd try to find a different place. The Hampton does have a pool, but it's the same sort you'd find at a motor lodge. There's no bar or restaurant in the hotel and the exercise room is minimal. I think there's plenty of hotels in the area that would have a more fun atmosphere.

My key wasn't working because it was next to my phone and asked the front desk around 5AM if they can renew my key. (Marcelo) in the front desk tells me that I need my ID and I told him everything is in my room. He started to refuse to let me in my room even though he seen me a few hours before purchasing an item at the store downstairs with the other employee next to him. He said he remembered but I still need an ID to go in my room. It started to get to a point where he was harassing me an and said he had to walk me to my room and even held the door open and said he would call the cops if I close the door!! We went back and forth and he kept saying he would not close the door. Talk about feeling safe and comfortability, not at all in this hotel. I have never felt so pressured. Worst experience ever for a female. DO NOT STAY HERE !!!

DO NOT BOOK HERE!!!! Totally disappointed staying at this hotel. The beds were awful and even though the shower was hot, it was weak. The appearance of the dining area, the elevator area and inside the room was appalling. I could not believe I paid for a Hampton Room. I plan to write a letter to Hilton with photographs.

I was in Orlando for an event at the Orlando Convention Center and this the closest hotel that is not high end. I was able to walk back and forth to the OCC, which saved me $27 in parking over three days. You can also walk to many of the restaurants on International Drive. The rooms are modern and clean. The breakfast was also good and they offered some different items on different days.

I've stayed in several hotels throughout my life... This was a very comfortable stay here at the Hampton Inn in Orlando near the convention center. The staff was very accommodating; Initially we had a problem with our first room... Nothing major just wasn't big enough for the two of us... and they switched to a bigger room with a fridge and a microwave upon request. Very clean facility the staff is very accommodating they are all very polite and efficient it's centrally located near everything the pool area is very pleasant, there's a free continental breakfast every morning, I really enjoyed my stay. I stayed for five days and it almost felt like a home. The staff really goes out of their way to make you feel welcome I'll definitely come back this way again!

We stayed here for 5 days while visiting Orlando. The rooms were decent and the staff was nice. Their breakfast was definitely a miss, the eggs just never looked right and the fruit never seemed fresh. On the positive side, the hotel is located near the convention center, a short drive from Universal Studio, & it's right on International Drive so it's just a short walk to tons of restaurants. I wouldn't mind staying here again next time I visit Orlando.