Hampton Inn South Kingstown - Newport Area

HOTEL LOST POWER (NO HEAT IN BLIZZARD) Came to feel safe with my baby because of a blizzard and we ended up loosing power. they lied and said they had a generator that would turn on but it was just for their kitchen lighting. Heating during a blizzard was not an emergency or priority for them. Me and my baby were freezing cold and none of the housekeeping ladies provided us anything. sadly really bad stay.

Positive: "" Negative: Side of hotel was freezing had to change room because of clogged toilet. Terrible breakfast items.

The staff there are the best. Our daughter left her favorite stuffed animal amongst the covers and went into a panic halfway home. The staff were kind and understanding, taking multiple phone calls about it and never getting annoyed. They found the stuffy and sent it to us. Got it yesterday, no worse for wear. We went there for the convenience and comfort. The room, beds, and bathroom were great as expected, but we were not expecting such fabulous service.

I got charged twice for the same room. i made the reservation a month ago and paid in full. when i arrived they asked for my credit card and i said i hope you dont charge me again. and they did. i can not get in touch with billing. the customer service is the worst.

Clean room, friendly service, really helped made my stay in Rhode Island that much better! Being from out of state, feels like a great location, just a short drive to both Newport and Providence. Beautiful grounds too, with plenty of Adirondack chairs and what looked like a firepit (I stayed during the Nor'Easter so that firepit was not in service). I would absolutely come back to this location.

I spent two nights at the Hampton Inn in South Kingstown and it was just about perfect. The hotel is centrally located with access to Narragansett, Wakefield and all of the beaches in South Kingstown. Staff was very friendly and accomodating and the rooms are super clean and very spacious. |There is also plenty to do right in the South County Commons; movies, restaurants and shopping are all within walking distance of the Hampton Inn.

Rooms were spacious but you could hear neighboring doors opening and closing all night. It was quiet from the nearby road, though. Great location walkable to a few shops and a running path, and only 10 minute drive to the coast.

We were just there for a nearby wedding. We mostly booked though a very expensive $450 a night room block and the wedding had shuttles to the venue etc…. We all started arriving at 3pm (check in time). No rooms were ready!!!!! As they slowly started to become ready the front desk had ZERO organization. Like for example I tried to check in at 3:30. The last said it will be ready in ten minutes. So I went outside and took a walk (lobby was packed)… when I came back at 3:50pm (20 minutes later) she said rooms are not ready and she doesn’t know when they will now!!!!! They just kept giving the next room to someone in lobby and had I known I wouldn’t have taken a walk. So this time I stayed in the lobby. By 4:10pm we were beyond annoyed. The shuttle to the venue was coming at 4:30 for the wedding and we still had to change, do hair make up etc…. They could not give us a time frame. When my cousin (aunt of bride) finally started to get annoyed, they raised their voice at her. It was beyond unprofessional. I had to step in and start talking legal terms to calm the horrific male employee down. Making him realize it’s Hilton in breach of the contract since we paid for a room that wasn’t ready and it’s unacceptable it’s not ready!!! We most certainly are not missing a wedding because you are short staffed. And most reviews here prove you have been short staffed for a while, so it’s not just an unlucky day. It seems your hotel is not being run correctly and needs major improvements. Especially for $450 a night… TV wouldn’t play live TV. Phone was broken. HVAC was not working correctly (couldn’t get the room comfortable)… dingy, dirty, and not even a cup in the room. It was disgusting and gross. The only staff member that was polite was John. He got us in the rooms by 4:20 and left us ten minutes to get ready. It still was awful and unacceptable but without him we would have missed the wedding. He was not the male employee I spoke of earlier who was rude and not taking any accountability. John was a different male who was amazing. Without him you guys would have a lot more complaints from yesterday!!!! 10/3/25. Do better!!!! We paid big bucks for a terrible experience.