Hampton Inn Washington-Downtown-Convention Center

Outstanding value. The front desk staff was friendly and helpful. We felt like we were staying at a friend's house. Our floor and room were renovated last year and are like new. I've been to plenty of hotels with hot breakfasts, but this was the best I've been too. An attendant hovers making certain everything is refreshed and there are more options than in most similar hotels. There is a nice little bar with a good happy hour but no food service. We drove to the Greenbelt Metro Station and parked overnight taking the green line direct to the Convention center station. A few steps to the Hampton saved us valet parking fees and in town driving craziness. Once there it's a straight walk to the National Art Museum and Mall, China Town around the corner along with Convention center and Capital One Arena. I'm looking for an excuse to return

Absolutely phenomenal. Rooms were clean,bed were well made, customer service made easy. Stayed here for HILL DAY from feb26th-march1st, gotta say it's been an experience. As I'm writing this I'm still actively in the hotel. Thank you for making this such an experience.

Amazing weekend stay! We visited for the weekend. Our front desk host, Mike, was humerous and extremely helpful. He remembered our names 24 hours after check in and that type of service is hard to find. Our room was clean and very comfortable. We enjoyed the breakfast. Enjoyed some beverages at the bar for happy hour. The location can't be beat. Close to everything! The only downsides - expensive valet parking, but we found an alternative two blocks down and it is fairly noisy at night with people honking. We had a room on the 12th floor overlooking the street. The sirens and people honking were constant, but we got used to it pretty quickly. Overall, I would 100% stay here again. Just bring some ear plugs if you are a light sleeper.

Outstanding employees, from the front desk to the room service to the breakfast buffet - all professional and pleasant. Easy pre-checkin baggage storage for early exploration and then was checked in to the room a bit early, which was appreciated. Had a nice room on the fifth floor - all the amenities, very clean and a nice view, though it must be remembered that New York is not the only city that never sleeps and there is some ambient noise from the traffic. Walking distance to the National Mall and all sorts of museums and historical sites. The location in/near Chinatown affords many walkable restaurants. Three block or so walk to Galleries/Chinatown Metro stop - three lines including the Yellow Line from DCA. No hesitation about staying here again.

Valets are awesome - courteous and fast. Front desk staff - super friendly despite asking the same question multiple times. Front desk staff - Sharon and Mike are the people to talk to! If it’s possible they’ll make it happen! Housekeeping - literally the friendliest ever. Rooms - very clean

The Hampton was in a great location. Within walking distance to the metro and at least a dozen restaurants. The room was super clean and really comfortable. The only issue was that the sheets don’t fit the bed. The mattress was super comfortable but the sheet would pop up at the corners and doesn’t fit the sides of the mattress.

We decided to stay here at Hampton Inn due to the convenient location to the Capital One Arena. It’s a great hotel, lots within walking distance (food, movie theater, historic places, attractions and more). Our room was clean, full sized toiletries, microwave, fridge, coffee maker. The beds are firm definitely not super comfortable and the pillows are awfully thin and deflate even more the second your head hits them. I regret not bringing mine from home. The lobby was clean, secure, great bar and breakfast was great too. They had a decent selection of items in the lobby store. The elevator is secured by key card. You have to scan the card then put in your floor. I thought this was pretty interesting. We had a fairly quiet nights sleep with an occasional siren or two. Breakfast was included and they had a great selection of food. They had eggs, sausage, potatoes, precooked hot and ready oatmeal, waffle station, cereal, muffins, bagels, toast, yogurt, fruit, coffee, juice, milk and tea. Cons: Parking is valet only. So prepare your vehicle ahead of time if it’s not a rental car. There is some off site parking but you kinda do that at your own risk. Either way parking is BIG $$ . The valet is $60 per night and off site was $30+ with no guarantee on having it when you came back. They do give you in/out privileges for valet so that’s a plus. If you forget something in the car they can take you to it.

1st time in DC, so didn’t really know where to stay. Very happy with our 5 night stay. Rooms clean & updated w/large TV. Comfortable beds & pillows & room temp. Excellent buffet breakfast, eggs, meat, breakfast potatoes, waffles w/many different toppings, cereals, oatmeal, fresh fruit, pastries, bagels, toast, hard boiled eggs, juice, coffee (kept well stocked & very clean). Close to Metro (7 min walk). Good restaurants close by in walking distance. Staff were all friendly! I saw some people leave a bad review due to traffic noise. But you’re staying downtown, so of course there’s going to be some traffic noise, but it didn’t deter us from having a good nights sleep! Highly recommend!

Booked a rate that included valet parking. Our room was a spacious suite with huge windows in the living area giving a great view of the city. Standard breakfast buffet with waffle maker and a few hot items, available at 6 every morning. Lots of seating. We had an issue with the door lock not catching. Front desk sent someone up to fix it right away

We stayed here for 3 days. The king "suite" was adequate. The staff was very friendly and helpful. However, we came during a snow storm and the eco friendly thermostat could not go above 69 to 71 degrees. 69 at night since it did not detect any motion. We were always cold. The engineer stated that there was nothing he could do. This made for a bad stay.

Check out this review of Hampton Inn Washington Downtown Convention Center on Tripadvisor: https://www.tripadvisor.com/ShowUserReviews-g28970-d498949-r974665137-Hampton_Inn_Washington_Downtown_Convention_Center-Washington_DC_District_of_Columb.html

The hotel very nice and clean however that is not the reason to come here. The bar is a hidden gem. The bartender Thomas is a true mixologist unbelievably friendly makes great drinks as well as great conversation.

We were detoured here after our flight was canceled. The front desk coped well with tens of unexpected guests at midnight! Apparently, the GM had decided not to accept reservations, so there was only one person on duty. Then the hotel accepted tens of pax. The bartender handed out water and got most people laughing. A restroom key was passed around. For late night guests, please provide decaf coffee, decaf tea, or another hot drink.

We got a great deal on a 2n stay and added a 3rd night on the front end for our arrival a day earlier than originally planned. The gent who checked us in was friendly & freely offered tips for our first time stay. He also marked us as stay-throughs, so we wouldn't have to check out & back in - we just had to go reactivate our room card the next day. The additional night was at a significantly higher price, but that's my own fault for not booking it when it was deeply discounted. We had breakfast our first day, before heading to the museums - then opted for trying out some nearby restaurants for the rest of the stay. The breakfast was a typical hotel breakfast & the coffee was rough. It didn't cost extra to add breakfast. The room was more spacious than we anticipated and it was clean. Our bed was comfortable. We were happy with the location. Our interactions with staff and housekeeping were all great. The rideshare to/from DCA was about $25ttl. We'd stay here again.

Great hotel in the Mount Vernon Triangle of DC. Located near Chinatown and literally everything else, the Hampton also offers free hot breakfast and amenities. There is a pool on the 2nd floor, small fitness room and laundry room for guests. There is a liquor store and Seven-Eleven convenience store maybe 3-5 mins walking distance from the hotel. Go out the front entrance, make a right, continue up the street and turn right again at the corner. Very convenient for late night beer and cigarette runs. The staff was nice and the night auditor John was was particularly accommodating and helpful in answering questions about the city. Clean hotel with nice views, good custoner service, convenient location to local attractions, monuments, reataurants and shopping. I would stay here again in a hearbeat!

We called a couple of times before our stay to request an early check-in, and we were told to contact them on the day of arrival. So, on the day of check-in, I called at 9am and was informed that the room would be ready by 11am. However, when we arrived at the hotel, the front desk staff was quite rude and informed us that the room wouldn't be available until 2pm. We were traveling with two kids, which made the situation even more difficult. What is the point of being a Hilton honors member?

I am Silver member. I always stay at a Hampton and it's usually a good experience but not this time. I don't know if they were doing construction or something because the front desk was at a low card table. I also understand that people have bad days but the staff was not the usual friendly and helpful staff I am used to at Hampton Inns. The amenities were also dirty and carpet was torn in spots all over the hotel. I was afraid to put my skin on the bed sheets. And my tv remote didn't work. I know it's only one experience but it will give me pause when booking Hamptons in the future.

What's great about this hotel? Excellent downtown DC location with free breakfast every day! In addition to being walking distance to the convention center, it has perfect access to dozens of area restaurants, shops, and downtown venues. Plus, it is within 1 mile of Union Station, which is especially nice for incoming train travelers. Also, Ms. Antione at the reception desk is quite helpful! Not only does she check you in with a smile, but she takes great care in explaining the various hotel amenities and related services. With this hotel having such high volume foot traffic among the guests, it is amazing how well Ms. Antione and the entire front desk team are able to triage and provide great customer service to all. It is clear that Ms. Antione takes great pride in her work! Five (5) stars for this portion of the review. Opportunities to improve at this hotel? The air-conditioning unit is very loud for such a compact unit. I stayed in two different rooms this month at the hotel - room numbers 716 and 1221, and my experience is the same even in different rooms with regard to the air-conditioning units. On another note, the staff who services the breakfast area is slow on food service such as -- replacing empty pans, refilling waffle batter, cleaning food service areas between replenishments, and cleaning tables and clearing plates for departed guests. Three (3) stars for this portion of the review. Overall, this hotel has an average of a four star rating in my view. It is located in a very accessible part of downtown, the hotel rates are very competitive, the reception desk team is efficient, and the free breakfast are all great for guests.

This hotel is a great location, it's clean and offers free breakfast. The best part of our stay was the friendly service we received from Mike at the front desk. From checking in to greeting our family each evening, Mike made us feel welcome.

Stayed here for 3 nights on Independence day long weekend. Not too pricey, got it for a good deal from Priceline.com. There valet parking is very expensive, you end up paying $60 per day, rather there is a parking deck across the street which charges only @20 per day which might be a great deal. All staff and guests were required to were mask. I liked at breakfast how you had to put on plastic gloves before serving yourself. They serve breakfast from 6 AM to 10 AM. The kitchen staff were were very accommodative. You had to have a hotel room key to use elevators, which is nice security measure for street loiterers. Hotel is in the middle of the city, I would stay again and recommend this location by Hampton by Hilton to anyone. This modern hotel is a 5-minute walk from the Walter E. Washington Convention Center and a 7-minute walk from the Gallery Place Chinatown metro station. Polished rooms include free Wi-Fi and custom-designed beds, plus both full and lap desks for working on the bed, and a flat-screen TV. They also have minifridges, microwaves and coffeemakers. Suites add living areas and also have a pull-out sofas. Free perks include hot breakfast and weekday breakfast bags to go. There's also a fitness room, plus a bar serving appetizers, salads and sandwiches. Additional amenities include a meeting room and a business center. Other amenities include paid valet parking, Air-conditioned room, and Laundry service. The cleanliness of the hotel was superb.

To be honest - I'm not sure here. Usually I stay at the Navy Yard Hampton Inn, and after staying here - that will continue to be my main place. Several issues: (1) 4PM checkin - which they don't adhere to. Wut? So we had to change rooms bc the one I chose? wasn't cleaned yet. So why have a 4PM checkin if it's not going to be held to? (2) Room thermostat was broke - or shut off. It was 80° in the room. So I cranked the window unit to 60° and prayed to God things would cool off soon. Even waking up with the AC humming full tilt I was sweating (3) Mask mandate wall to wall. Why did we get vaccinated if we still have to wear masks? Remember when the President said vaxxed folks didn't have to wear a mask "period"? Me too. (4) Have to wear gloves in breakfast area - lol. I mean what are we doing here? Joke. People were nice but I won't be back - sorry.

Sketchy part of town - it is ok during the day, but a lot of panhandling and homeless at night. I felt very uncomfortable going outside after 7pm. We checked in for 7 nights. Front desk staff is rude - especially the bigger African American man. When I asked for a couple bottles of water, I was told "you can buy water" at their little snack store in the hotel - even though they give 2 bottles per room at check in. It's not like we only stayed 1 night!! Plus they charge $100/night for a security deposit - which isn't a big deal except it was $700!!! I wish I would've paid more to stay closer to the sights. The free breakfast was "okay", but you have to fight through a crowd of people to get something to eat. Not worth it.

A+ staff, but wonky internet. Had to call a 1-800 number and sign up for Hilton Honors to get WiFi faster than 90s dial-up speed. Come on guys, really? Once I did that, I had acceptable speed for work tasks, but not exceptional speed. THAT SAID...what a splendid front desk staff! They were so friendly and helpful and effective at the things I needed. **Hilton, learn something from your staff!** We have tons of choices in DC. I'd happily come back for the staff + newly remodeled, pretty decor and convenient location (an easy bus ride down to the museum complex and federal facilities). But I'll look elsewhere if I need to do work after hours.

Decent hotel centrally located but some of the amenities advertised were not offered. On site restaurant and bar were closed. Breakfast buffet was a bit light and they comically requested you to wear gloves while serving yourself. Room was clean and large. Sadly their was construction directly in front of the hotel so it was noisy all day from 7AM on.

Most excellent stay! A group of six of us came in about 11am on a Friday morning, ready to drop off our bags to go exploring. We were delightfully surprised to be offered an early check-in. The location is convenient to a Metro station in China Town, smack in the middle of restaurants, bars, music, parks. The hotel is super clean. The staff is friendly and accommodating. The free breakfast is better than most I've run across, serving turkey sausage, eggs, french toast sticks, many pastries, a few cereal options, oatmeal with toppings, yogurt and fresh fruit. They also have premade smoothies. The breakfast attendant kept everything going, I never saw anything empty. The ONLY reason I'm giving less than 5 stars is because the temperature in the room could not be easily regulated. It was either freezing cold or swealtering hot. During the day we turned it up while we were out. At night, before bed, we turned it to cooler, which was high AC. I probably could have mentioned it to the front desk, but by the time we got down from the 12th floor, meeting friends, I really forgot.about it. At the end if the day, we were too tires to complain. We dealt with it, so it obviously was not too bad. Bottom line, I'd definitely stay here again on another trip to DC.

Mike and darian were excellent. Welcoming, genuine and made the stay effortless around every turn. Rooms were renovated and generally in good condition. Breakfast was the only thing I'd recommend they elevate. Eggs were dry, perhaps sub multi grain for white bread. More fresh fruit. They were out of staple condiments like strawberry jam and caffeinated tea, just saying. Cleanliness in the dining area was lacking. Would have been nice to see someone sweeping a bit and wiping tables. It was crowded and this would have helped. Would maybe prompt a tip which I gave anyway. Lastly, entrance to hotel could be remodeled/updated. With that said, we'd stay again.

Enjoyed my stay in this hotel. The hotel is older, but one can clearly tell that it is well kept and has been renovated. Actually, during my stay renovations were still in progress. The staff is friendly and helpful. The room and hotel was clean. I had to take pictures of the lines on the sofa and stool. I am not sure if they vacuum, steam clean or whatever, but any attempt to clean the sofa is highly regarded in my book. I've seen my share of nasty hotel sofas, it was a relief to find a place that adds these furniture pieces to the cleaning routine. Breakfast is typical Hampton Inn style, waffles galore and eggs, meat and french toast. There was also fresh fruit (including apples and bananas). I highly recommend this hotel to anyone staying in the area. FYI: Laundry is $1.75 to wash and dry each. No self parking, valet only. Elevator requires room key to access your floor.

Non smoking room smelled of cigarettes. Stains on the hotel room floor. Walls are paper thin, can hear the guests on all sides. Bedding is uncomfortable and the heat worked inconsistently throughout the night. There was some sort of altercation at the hotel in the morning we were checking out. Police blocked off the exit and we had to wait an hour to get our car from valet. The only positives of this hotel are friendly staff and close proximity to capital one arena. I will not be staying here for future events; location isn't worth the hassle.

I highly recommend the Hampton Inn in Downtown for your stay in DC. We reserved two rooms, and had a very positive experience all around. The rooms are an excellent value; they are bigger than we expected and very clean and comfortable with fresh lovely linens and decor. Mike checked us in and he's wonderful. He was friendly, conscientious and very helpful and accommodating; he made us feel right at home upon check in. We had a great stay and will stay here again whenever we return to DC!

Where do I start??? Oh I know check in. Customer service is lacking. There are no uniforms or specific colors worn so you're not sure who actually works here. Small name tags are worn but they are hard to read/see. You are not greeted just asked smugly if you standing in their lobby is for a higher purpose. With that as a start nothing good could come of this! I closed my eyes and waited for my hotel stay to just be over

Stayed here for a night, for an expo at the convention center. The Convention Center is about a 5 minute walk from the hotel. I was able to leave my bags with the front desk for a few hours before I actually checked in. Breakfast every morning. Free. Good options but your basic eggs, sausage/bacon, cereals, yogurt, waffles etc. They even had Smoothies to choose from (YUM). There is a bar that opens at 5pm. All of your liquor needs and a small selection of food to order. There is also happy hour. The bartender was amazing! Some friends and I came back here around 11PM and the bartender let me play music of my choice to the area lol There is no restaurant to have food delivered to your room here. I received a pretty outdated room (in the front of the hotel). By 8am I was awaken by the standard street traffic/ cars. Bed was comfy. Basic amenities. Would be a good place to "crash" for a night, but not for the price I paid even thru my company ($280 something on a Thursday night). I understand the hotel rooms will be undergoing renovations, which is great!

I saw a rat walking down the hallways two different days, it seems they've been living there for a while.

This hotel was a case study in managerial incompetence. If customer service and care is something that matters to you, I highly advise you look elsewhere when planning a visit to DC. When my family went to check in for our reservation (which we had booked months in advance), we were told that our room was unavailable due to "flooding" caused by a previous guest. Whether there was actually any flooding at all, or whether the hotel simply overbooked its rooms and found itself needing to relocate us to cover its mistake, I can not verify. Either way, the problems started as soon as we walked through the doors. We received NO notice or warning that we would need to be relocated; we were not called or texted ahead of time letting us know that we would have to be moved. Even an email would have been appreciated. Instead, we first learned of the situation when we entered the hotel. Fine. It gets worse - after being told that we would need to relocate, we were given a google maps printout to the new hotel; the Hampton, however, had neglected to remove the timestamp, so we saw that the map had been printed out approximately 6 hours earlier that day. In other words, the hotel had almost a quarter of the day to notify us of this known problem, and they did not do so. The map purported to direct us to a replacement hotel that the Hampton had booked for us, which was (as we were told by the Hampton's management) a "quick walk" away (this is verbatim). As it turns out, the new hotel was 0.9 miles further, which, if you've ever had to carry luggage through the DC summer, was not a particularly pleasant experience. The Hampton did not in any way offer to assist in transportation for the relocation that was foisted upon us. When we got to the new hotel, we were even more frustrated to learn that our reservation had been miscommunicated. We had specifically reserved two queen beds; the new hotel told us that, at the direction of the Hampton, they could only provide us a single king bed. As most people will know, there is a massive difference in these accommodations. The next day, when we returned to the Hampton to voice our concerns, we spoke with Brandon Perry (who I think was an assistant manager), who told us that we would not be obligated to pay for the hotel room; we took this as a concession of apology for the various problems caused by the Hampton, and left somewhat mollified (as we interpreted Perry's apology to mean that the Hampton would be covering the cost of the new hotel for us - despite the inconveniences and poor communication by the Hampton, if they paid for the new hotel room, I think they would have at least done right by us, the visitors they so badly inconvenienced). Imagine our surprise, then, when we found a charge for the new hotel on our credit balance shortly after returning home from our trip to DC. As it turns out, Perry had apparently meant to convey that we would not be on the hook to pay for our original reservation at the Hampton. This was one of the biggest no-shit moments I have ever experienced. It would be like having a doctor's appointment, but the doctor sends you to a different doctor a mile away; but don't worry! It's all ok, because you won't have to pay the doctor YOU NEVER GOT TO SEE IN THE FIRST PLACE. Sheesh. I don't purport to claim that my family's experience here is indicative of the hotel as a whole, but I hope that I can at least provide some precaution to others who may be considering staying at the DC Convention Center Hampton Inn. Their customer service was simply atrocious on so many levels, and it really marred what should have been a fun and exciting time in our nation's great capital.

I stayed here for 5 days and the management was consistently rude and aggressive with me, and they didn't make me feel comfortable sitting in the lobby after I checked out - they treated me like I was a squanderer after I had spent hundreds to stay there. They don't have room service unless you stay for over three days, and the rooms are very worn down. Also they UPCHARGE AND CHEAT YOU ON YOUR CARD so please make sure to check your credit card charges after you stay here!!!!! If you're looking for a budget stay, there are way better options.

Would definitely give them 10 stars but I'm only allowed to give five stars. I had a great experience the entire week at the hotel. Friendly staff from the front desk to the breakfast bar to the person getting my car. Centrally located so many places to visit and great restaurants within walking distance. Very close to the national mall. Would definitely stay there again.

My fiancé and I stayed at the Hampton Inn - Washington Downtown Convention Center for 5 nights and had a great stay! As soon as we stepped in, we were greeted by Christina, who is a perfect example of how customer service should be! She is personable, professional and overall, excellent! Definitely a great face for Hampton Inn. We instantly felt welcomed upon arrival. If you're traveling DC by foot, the hotel is a ~20-25 minute walk from the National Mall, and 5-10 minutes to Chinatown (and the Chinatown metro). There are a lot of neighboring restaurants around the area if you're looking to dine out. The Verizon Center is also within walking distance if you're in town for an event. Breakfast is served every morning. From cereal, oatmeal, waffles, and sausage. There's a selection for just about everyone. Coffee is always out in the lobby, and cookies are served at 5PM daily. Our overall stay was pleasant. The room was always clean. The staff was always willing to answer any question, and make sure everyone was enjoying their stay. The Wi-Fi signal is my only complaint. Aside from that, everything was great and I would definitely come back!

Staff nice. Room nice & quiet. Really appreciated the extra security by having to scan key card at hotel entrance & in elevator. Would definitely stay here again next time in DC.

I decided to give this hotel another chance after not having a fantastic experience when staying at this hotel 2 years ago. I'm glad to say that many of the negative issues with the conditions of the rooms have improved after the hotel was bought out and renovated by another company. However, there continues to be some SERIOUS MAJOR problems with the quality of the staff working at this hotel, particularly the Front Desk employees (who keep guests on the phone waiting on hold for over 20 minutes!), the maid service and cleaning staff workers (who don't thoroughly vacuum/clean the carpet floors in the guest rooms), and ESPECIALLY the Valet Parking employee! All of these departments at this hotel need to significantly improve their performance or be replaced by hiring higher quality people who demonstrate to guests that they actually have the proper training and the necessary skills. If I ever stay at this hotel again in the future, I will NEVER pay for or use the Valet Parking service unless the current staff member who works for their Valet Parking is no longer working at this hotel! He is absolutely one of the most UNPROFESSIONAL Valet Parking attendants that I have EVER met in my entire life! He is extremely RUDE and uncaring, he made no effort to help me with my bags or the luggage cart upon Checking In/Out, he has the most INAPPROPRIATE nasty attitude towards hotel guests, and was actually trying to start the most ridiculous and unnecessary argument/conflict with me after I had checked out of my room and gotten my car back from him. Once I packed up my car full of my luggage, I proceeded to check over the condition of my vehicle. No matter what hotel I go to, I do this EVERY time I get a car back from a Valet, to make sure that there is no damage to the car before I leave. It is nothing personal, but this Valet attendant must have taken it very personally and been offended by me checking over the car, because he started behaving really indignant and was belligerent/disrespectful towards me. I tried not to feed into his terrible attitude because I didn't want to escalate the situation, but it took A LOT of resistance for me to not stoop down to his level and go off on him. He needs to be Fired by the hotel Management/Supervisor immediately and he should be much more careful about how he speaks to hotel guests, because one day he's going to run into the wrong person who is not going to tolerate him treating them so poorly and having such awful lack of proper judgment. Hotel guests have every single right to check over their vehicles and should NOT be subjected to any harassment by anyone (especially hotel staff!) for doing so! He has a lot of nerve to be doing that to any guest! He should keep his big mouth shut and his unsolicited opinions to himself! Next time he decides to start causing trouble with someone, he might get a response that is more than he can handle. Maybe that type of ghetto behavior is what he is used to where ever he is from and I'm sorry if that is the case, but it is completely unacceptable to behave in that manner when you are on the clock and working at your job Downtown. The staff clearly have issues that need to be resolved, because they are reflecting badly on the services of this hotel.

This hotel was in a really convenient location for sight seeing if you are walking and at a great price. The staff was extremely friendly. The only issue was the water. It never got hot. It ran for over 40 minutes total time and never got hot. Maintenance came up and played with it as well as the maids and another group of people who kept asking the silly question of "did you let it run for a bit?" It was less than Luke warm which made the showers a bit miserable after a 15 hour flight. The next morning was the same thing with the exception that the water pressure was extremely low and the water came out Grey.

I've stayed in Hilton properties all over the country and you are hard-pressed to find a better value than this Hampton Inn. I've been working with the staff on an event and they have all been phenomenal - extremely friendly, accommodating, and very knowledgeable (several staff members live right in the neighborhood). The rooms are very spacious and modern for a city property and the hotel is clean. You are in a fantastic location a few blocks from the Verizon Center, metro, Convention Center, City Center Shopping and surrounded by man great restaurants. The price is very reasonable and the added bonus of a continental breakfast does not hurt. Overall, excellent service, location, and a true value for what you pay.

The happy hour is amazing. Bartender on Tuesdays and wednesdays is on point with specialty drinks and is upbeat. Lobby bathrooms are kept clean and the environment is fun.

Great location in Chinatown. Just two blocks from a Metro stop and only a 20 minute walk to the Mall. Rooms were very nice. Staff was great. Breakfast area is well laid out. Valet parking is a little pricy; I wasnt expecting additional tax on top of $60/day.

Stayed here for the first time for a business trip. I was given the opportunity to select my room in advance of arrival. I found it a mistake since it was not ready when I attempted to check in at 130pm and again at 230pm. So I left my luggage with the bell desk and went to my mtg. They have construction going on and in the morning the contractor ties up one of two elevators. Therefore, you wait for over 5 minutes to go up or down....not acceptable Don't recommend this hotel if you can avoid it at all cost. Front desk Staff are not friendly at all. Embassy suites or Homewood suites are much better and so are their staff

The first time I stayed at this hotel, it was tolerable, but not great. I made reservations again and they lost my reservations. When I told them that I had the federal government rate, they tried to give me a new reservations at a much higher price. I complained to management and they still wouldn't honor the original federal government rate that was originally reserved for me. The service at this hotel is horrible and I won't be staying here for my future work trips.

Big Mike, John, Mayra, and other staff will take care of you. Also hard to beat a complimentary hot breakfast.

Awful experience, do not recommend. 3 issues: 1. We booked a room with two double beds, however upon checking in they gave us one king. We had 4 people in our group and needed the two beds, after we explained this they reluctantly gave us their one remaining double bed room. Folks at the front desk also seemed to be in a bad attitude - maybe stressed due to the busy holiday season. 2. Our room was on the second floor facing the two elevators - uh oh. Upon entering the room it was a blazing hot 85 degrees. We tried adjusting the digital thermostat a few times and set to 70, hoping the room would cool off after dinner. We didn't want to raise a big deal to the front desk and wanted to give it a chance. Upon coming back 3 hours later the room got even hotter to 87. At this point we were very frustrated and went down to complain. The first thing the front desk lady said was, "well why didn't you notify us when you checked in?". Dumbfounded we explained we wanted to give the room some time to cool off, perhaps someone before us had adjusted to 85. She went on to explain that they only had single king rooms and that the only thing they could do was send a repair man to take a look. A few minutes later the repair person showed up and to our pleasant surprise, he was the most friendly person we've met this trip. After troubleshooting, he replaced our digital thermostat and the AC started working. This man is why my review is 2 stars instead of 1 - to hotel management: do everything you can to keep him. I'm kicking myself for not getting his name but he was an older (Hispanic?) man pushing around a cart of repair tools. Great personality, makes guests feel very welcome. 3. We initially paid for parking thinking we would park at the hotel ($50/night for valet is expensive but typical for downtown DC), but ended up finding free street parking a block away after we dropped off our bags. A few min later we explained we no longer needed parking and they said we were never charged for parking - okay? Upon checking out the next morning we saw that we were charged and after 10 min they processed the actual refund with receipt. Don't want to blame the hotel for not adhering to our request for cancelling our parking spot but there's an issue when your staff says something false that affects billing. Overall, we did not have a great experience here. The room was alright after temp reached what we wanted, but being so close to the elevators meant hearing a bunch of folks come in and out (especially the louder drinking crowd after midnight) - the door was not sound proof. Location was great, walking distance to major tourist attractions downtown. Hope management can improve experience for all customers!

I am an honor member and Hampton has always been my choice, but why Hilton is having this terrible dirty hotel as one of its branches, I have no idea. There was makeup all over the pillow and pieces of hair on the sheets. Stinky sheets, I don't think they have changed them after the previous guest. There was hair also in the bathroom. Breakfast was not at all like any other Hampton. After complaining they changed our room and told us the housekeeping supervisor has inspected the room and not surprisingly, there were hair all over the sheets! We finally checked out and went to another hotel. So disappointed.

The elevator service in this hotel is,awful. Two elevators for 13 floors. With no service elevator. Spent most of my visit waiting for elevators. No fun Business center was ok...printing required a secure process that frankly didn't work. The breakfasts were mediocre , same food everyday...not much variety. The wireless service, touted as complimentary...was very weak and didn't work with my Samsung Note 4 Very mediocre place. Two stars were an extra one for the nice staff trying to make due with poor infrastructure.

First and foremost, Mike is the best. So pleasant, friendly and informative. The rooms were very nice but currently no room service on weekend. Good location. I would definitely stay here again.

The room is fine. But the surcharge is crazy and unnoticed! I booked it on Expedia, it looked like a fair deal: $120 per night. But it literally did NOT cover anything else except for the stay. Parking is $62, breakfast is $26..... Well, I am not upset about these surcharges, just feel a little frustrated. After all, I did not read the deal closely anyway, did I? I guess what was upsetting was, they offer various services without letting you know that they cost at the first place. I checked in early and got charged $35 extra. I don't have problem with the extra fee, early check-in does incur fees sometime. But I should have been warned when I checked in, not forced to accept it when I checked out. Same with baggage keeping. When I checked out, the front desk asked me 'Can we hold your luggage for you?'. The service was offered in a manner that it was out of courtesy, free of charge. I was never warned that it would cost me $12, which I only found out a few days later when I went through my credit card transaction history. And of course the $20 per day 'Destination fee', which totally does not make sense to me. "Pretty much every hotel is doing it" does not justify it. Overall, too much surcharge. And the fact that they offer services without warning you it may cost makes the surcharge upsetting. Won't stay here again.

Beware! Cheating hotel. Charged me $141 twice on my credit card eventhough I prepaid thru hotels.com. And they did all this charges two days after we checked out. Take note we only stayed for one night! Their excuse was they made a mistake! How the hell can you make a mistake more than once? They will cheat you on charges so beware and make sure to check your debit/credit card. Don't stay here again.

8:15AM is too early for housekeeping to come knocking. The curtains could be much better especially since some rooms face an office building. The room itself was a lil dusty. Elevators were slow. Also, I'm not a fan of having to use valet each time I want to come and go, I don't think there's a parking lot. (Some may like that) Friendly staff and the continental breakfast was good.

Great location. In walking distance from the museums and train station. My husband, son and I came down the weekend of the 4th to see the Mets vs the Nationals. We were traveling from NY and had to valet the car. We had left somethings in there that we needed for the baseball game and had to go to the car a handful of times. The valet person was so nice and brought us to the car without having any issues. The staff was great and everyone there was super friendly. The rooms were spacious and the beds were so comfy. The complementary breakfast was definitely a hit! If we come back to DC this will definitely be the hotel we stay at again.

Last week, I traveled to D.C. for a work conference and the Hampton Inn was the sleeping destination of choice. First, let me say that the location is awesome! Lots of restaurants nearby and not a very long walk from the Yellow Line coming from Reagan. So, that was great. I really liked the neighborhood, right next to Chinatown and some coffee shops and cool restaurants within a block. Also had easy access to both a CVS and Walgreens. I arrived at the hotel just after check-in time. I had received an email prior to the check-in asking which room I wanted, which I carefully selected. When I arrived, that room was not available/ ready. Now, I don't have a problem being in a different room. Here is what I don't like: I don't think a company should allow me to "choose" my room, only to have that room not be available for me. Just let it be a surprise like the old days. That way, I don't even know that it's incompetent on the part of the hotel. My room was clean and nice. I have no complaints about that. Not the world's most comfortable bed but I have a back issue so most beds don't work great for me. Here are some additional pros I experienced while at the hotel: Breakfast buffet (which I didn't partake in): Just a nice feature, especially for travelers who might just be doing tourist attractions. Most important here: they had coffee to drink. That was a life saver. Staff was UBER FRIENDLY: I especially made on connection with the concierge, who was helpful in my finding the Walgreens. He was always laughing, interacting with guests and was a friendly face as soon as I walked in. Safety: This hotel felt very safe, despite being in the middle of the city. The doors locked at 10 p.m. so that only guests could enter. Very important for a single woman traveling alone. Cons: The bartender/server in the bar was VERY VERY rude. At first, she didn't even want to take my order. I wanted some hummus and pita bread (which turned out to be very unappetizing). She was just talking away to someone else for at least five minutes. When she finally took my order, her attitude was as though I was burdening her. We all know how it feels when someone truly doesn't want to serve you. That's what this was. Pillows on the bed were very worn down. This did not help with my sleep at night. If ever in D.C. again for a similar event, I would consider staying at the Hampton Inn. Overall a respectable hotel. Not the best hotel ever but a few of the people and amenities would be worth returning for.

I was in town a couple of weeks ago for a concert and we ended up staying here. I've had mixed results with Hampton Inn's in other locations before however they did a great job here. I selected this location primarily because it was extremely close to the Verizon Center (about 2-3 blocks) and they have an underground parking garage for the car. I was able to get a rate with parking included and if you've ever parked in DC you know daily parking is going to run you a minimum of about $40 or more a day. All in all the hotel was great. We were up on the 10th floor away from all the street noise. The room was also comfortable and there was decent hotel internet to boot. It wasn't fast, but it was dependable. I'd definitely stay here again.

We booked the Hampton Inn for a quick trip with our twins before they headed off to college for their freshman year and it was ruined by this hotel. Within 15 minutes of checking into the hotel, valet totaled our car. While accident do happen, the level of service and responsiveness around this incident was horrible. The general manager never came to talk with us despite multiple requests. The assistant general manager accepted responsibility on the hotel immediately but despite that, there was absolutely no assistance from the hotel in any form. No help with getting a rental car to return to our home state several hours away, no assistance with transportation during our stay, no additional assistance on anything. The hotel did not offer so much as an upgraded room or even points to compensate for the inconvenience that total our car caused while on our trip and after we returned home. Hilton made no effort to make this right, beyond what any insurance carrier would do.

For my 999th review, I wanted to review a place that I didn't like so I could say "Nein! Nein! Nein!" like I was saying "no" in German three times. Therefore, I chose the Hampton Inn in DC. My regular readers will know I only stay at Hilton properties and I've stayed here before, but this stay was the worst. Was in DC in July, which is hot and miserable. The first night, the room felt warm so the next morning at 8:00 am, I went down to the desk (after having my free breakfast which was just "meh") and told the guy the AC wasn't working and could he have someone fix it. He asked when he could send someone up and I said "We will be gone all day, so any time is fine". Return to the room at 11:00 pm after a full day of sightseeing, a Nationals game, a party at a friends house and then a nightcap at a bar. All I wanted to do is go to sleep. We get to the room and it's 78 degrees and humid in there . Call the front desk and ask if anyone had come to look at the AC and the lady said "We have no record of that". WTF? A guy comes up and says "Oh yeah, this won't work". Duh and/or hello! I told you that 15 hours ago. Luckily they were able to move us to another room but it's not convenient to have to pack up your stuff at 11:30 and move to another room, esp when you gave them 15 hours to fix the problem. I love most Hampton Inns, but to this one, I have to say "Nein! Nein! Nein!"