Hanalei Bay Resort

Just home after a week here. This location is so beautiful, it deserves better. Look over these reviews and you’ll see many common themes. People are there for the views, and the location, so you can basically go there if you need a place to stay and do fine, but, being honest, this place has become a bit of a disaster. Again, you can pop over to Hanalei Bay town or up to Kilauea, or up to the little Princeville market, and the food at Happy Talk is pretty good, and the pizza place is actually delicious imho, and even the gluten free crust is excellent. So how could it go wrong? You’ll see the notes of old rooms and such. It’s so moist, in many years we’ve learned to get a top floor unit to avoid mustiness. We figured out the Parrish managed units are a little loophole that is helpful. So our unit was beautiful. • However, the pools are all unheated and therefore, very cold. • There are gas powered gardening projects happening for many hours. Full on gokart backpacks. • There is an active fleet of gas powered golf carts zipping around at high speed on the paths that form the only way around the place. At one point a kart forced me and my kids over so far my daughter ended up falling into the gravel. The guy stopped to ask if she was ok, but I said actually you were a factor, and should just move on. • “Happy” Talk has apparently gone through litigation to remove the little bar by the pool. You used to be able to literally swim up to a bar and order food and drinks. No more! • The unheated pool has shaky and dangerous railings at many of the staircases. On a previous year there was a lamp housing hanging only by the wires, yet the lights came on nightly. Hopefully that has been addressed, but the pool was so cold we didn’t get around to that side. If you allow yourself to glide along here you can have a wonderful time. It’s such a blessed area, that’s why this undercurrent feels off, and while I’ll be back to Kauai forever, I’ve had my last time spent here.

This place is exceptional. We love the pools and beach access. When we request more detergent, coffee, etc we get it promptly. They take out trash timely and the place is kept immaculately. Love the activities they provide as well as pickle ball, tennis courts.

We booked our stay here last minute from Oahu and were so glad we did. The resort has been perfect for us including room size and amenities on the property. The washer/dryer in the room is a HUGE plus for a family of 5 and the length of our stay. We couldn’t be more pleased and definitely plan on visiting again soon!

We would have given 5stars for the service but the rude lady at the front desk dropped the resort down one. We rented an Airbnb room here last year and the lady was insanely rude to me. There was an issue with the room keys as well as the laundry facilities and getting change for the machines as I recall. This year we decided to rent a room that was fully equipped from the resort. Again, the same lady was insanely rude. Upon checking in I inquired about the coffee situation for our room. I was assured by a very nice local lady at the front desk that there was a 10 cup maker and whenever I needed more coffee packets I could just get that from the front desk. We did. However, on our 3rd night that rude (not the local lady) employee was aggressive and said we would be charged $2 for the coffee. When my husband asked about this she put her hands up in an appearance of self defense and accused him of coming hard at her and that she was getting her manager. She threatened to back charge us for the previous days coffee as well. It was the epitome of the snowflake. It was funny to watch actually. Ridiculous. The manager did listen to my husband and gave us 2 packages. This employee is FRONT desk and aggressive. We had two dinners and drinks at Happy Talk and two dinners with guests at the resorts pizza place. We will tip our housekeepers and we keep our room clean. We are quiet in our room. This employee needs to learn to give the aloha to HER guests. We will most likely stay here again because the resort is gorgeous and the location great.

This resort has been a fantastic choice for our family for over 10 years. What truly made our stay unforgettable was the staff. From the warm welcome at the front desk to the helpful and friendly Bellmen, Valet, Housekeeping and Grounds Keepers. Everyone was so professional and we appreciated that. We were blown away again by the beauty of this Resort. The pools, hot tubs, courts and grounds are meticulously kept. Our Suite was beautiful, super quiet and exceptionally clean. The morning and evening views from our decks were unbelievable. The restaurants and coffee shop are definitely an added feature with something for everyones taste. Thanks again to ALL the staff members at Hanalei Bay Resort. We are definitely coming back! 100%

My family and I had an amazing vacation stay at the Hanalei Bay Resort. The rooms are updated and cleaned while the grounds are well-maintained. Staff is friendly and efficient. The location is secluded and we felt safe throughout our stay. We loved the beach access as well as the resort amenities - the pools and the pickleball courts as well as the services - weekly events and Wiki Pizza on the premises!!!!

Great resort. Reasonably priced for such a great location. It's all the way at the North shore so far drive from airport and Poi Pou. But we liked the location and don't mind the driving. Beautiful scenery.

Former owners back for another wonderful stay. Excellent holiday so far with the resort looking exceptional. Our unit offers views I recall so fondly on so many days. We see those views now with our own eyes once more. Paradise indeed!

This was a great place to stay on the north shore. Everyone at the resort is so friendly and helpful. The grounds are kept up beautifully. They have two pools, the largest has beautiful landscaping and waterfalls and can get crowded but the smaller pool was mostly empty and a great place to read undisturbed. There are pickle and tennis courts and we saw lots of people taking lessons. There is a fire pit overlooking the bay. They have a private beach that is shared with one other resort. It's a bit of a walk downhill to the beach but they offer golf cart rides back up, if needed. They rent beach stuff (snorkeling, chairs, boards) down by the beach and there is a bar down there, as well. There is a funky little workout area by the beach with weights and bars. We stayed in a room with a view of Hanalei Bay and the mountains in the background. It was so beautiful it looked fake! Our room was like a hotel room. We had a balcony with a tall table and chairs. My only complaint was that they do not allow microwaves in the rooms. We had a refrigerator but no way to heat up our leftovers. They have two restaurants on property. Both are open in the evening only. The Happy Talk Bar and Restaurant has great views and the food is decent. They also have live music every night. It seemed pricey at first, but then you realize its in line with the rest of the restaurants on the island. Wikipizza is the other restaurant and it is actually priced pretty well and the pizza is good! We ate there once and took it back to our room a second time. I would stay at the Hanalei Bay resort again.

We love this resort! Always a great experience for us! The staff is friendly, the food is great, not to mention the amazing views! They really keep up with the areas all throughout the hotel. The walkway to the beach is well kept (may be a little steep) but it's a great workout! The staff is very helpful when needing things for your room. Check in was a breeze for us! This is by far our favorite resort!

The ultimate Hawaiian vacation resort in Kauai. It truly fulfills the island feel when staying here. The room sets the vibe & feels Hawaiian. The views looking upon the Na Pali coast line & Hanalei Bay are absolutely breathtakingly beautiful. The pool felt very exotic & the family loved spending long hours poolside. My son especially loved the little hideaway cave behind the waterfall & the man-made beach. The pool is absolutely ginormous too! It has a large section of shallow area & the shape allows you to have privacy. There's a dedicated section that is walled off within the water next to the beach section that is perfect for kids. Nice & shallow. The hot tub is a decent size & we didn't have any overcrowding issues like we've experienced at other resorts. Surprisingly too as this location has dozens of buildings! The grounds are huge & the setting is perfectly Hawaiian. Shuttles to the beach easement & Koi fish feedings for the kids. You'll also experience Pop-up surprises throughout the week that the entire family can enjoy. Our favorite was the shave ice pop-up while sitting poolside. It was free! Although we had one issue arise during our stay while the resort was replacing roofs. The staff was very empathetic & made things right for us after some roofing material started to fall onto our balcony. I also feel obligated to warn anyone staying here that there is a hefty nightly fee that they charge. Even after paying for your booking well in advance. One week's worth of fees can set you back over $600. So set that aside before your stay so you aren't blindsided by it. Other than that, this resort makes for the perfect Hawaiian family vacation! You'll feel like a king staying here.

Stayed here in a private airbnb rental. Beautiful resort, excellent service, clean grounds, breathtaking views, private beach, tennis, pools, snorkeling. Be aware of resort fees etc. They were transparent, but they add up. Must stay location on the north side. Beach was a short downhill walk, with golf cart service available to drive you back up if necessary. We just walked it, it was a nice pathway. If I am being honest a lot of the negative reviews are bewildering to me, including people who stayed off premises at random airbnb locations and are complaining they couldn't use the resorts private beach? Why are you leaving a review here? Makes no sense. Also, if you can't find food you like on the resort, try taking your car (has four wheels, goes beep beep) anywhere on the beautiful island of Kauai for amazing eats.

We stayed here for a week in January. I'll start with the positives: the rooms were clean (although a little smelly from what imagine is humidity), the pool is pretty, the pizza place on the property is delicious, and the staff we interacted with were all friendly. The beach at the bottom of the hill is also nice and there are lots of tennis courts. Okay, now the negatives: the pool was absolutely freezing and was unusable. The hotel next door (we dipped our feet in) was nice and warm and heated. Don't understand why the pool at Hanalei Bay Resort is not heated. The entire week we were there, the hot tub was closed for maintenance. Not great in January. The beach is a pretty steep walk down the hill which was hard for my dad. You can call for a ride up and down but be aware of this fact. The only place on the property to buy snacks or drinks (water, coffee, etc) closes very early. There was one day where we couldn't eat at all bc the little store was closed and driving off property on that day was a hassle. The coffee shop definitely needs to stay open longer. Looks like they used to have a pool bar, but that also was not operational. All in all it was okay, but very inconvenient for the price.

Beautiful resort with great views. Staff is either very helpful, or clearly has some animosity towards tourists(which I do fully understand but also... it is a resort). Could definitely use more signage about the reef down at the beach, most people think they are just walking on rocks and aren't aware that they are killing the reef.

The horrible experience started at check-in. The hostess gave us keys to two rooms which confused us a but, little did we know it was two former hotel rooms made into a suite so it had two doors. Then we couldn't find the room, not information on how to get to it or that you had to walk through the back service area of the restaurants to find the pathway. We were also not informed there would be no maid service. No mention of any of the amenities or hours they served food or that they would be closed for a private function one night. Not a big deal but in that area, your options are limited. The last straw that broke the camels back was when we went down to try and use the hottub. No one told us it was broke, or that it had been for a while. Why would you make your patrons figure that out the hard way? We were basically just harassed for not wearing our wristbands around the property constantly. The biggest thing I can say about the property is just a lack of communication. The property itself is great, but they should be telling you all this, not making you find out on your own. I even wrote a review they solicited a couple days before checkout and they didnt follow up with it or try to make it better. Oh and they charge you to checkin, who does that? Never seen that before

I had an amazing time with my husband here and will definitely come back so our kids can enjoy the beauty of this resort, the views, pool, and beach. Our first floor unit in the Bougainvillea building was a "garden view" room, but had such amazing views. We had 2 full bathrooms, 2 front entry doors, a privacy door in between kitchen and master, 2 closets, 2 patios, a master bedroom, living room, and full kitchen and pantry. The trash and linen service were great and efficient. Note that the unit had its own water heater, so the hot water is not unlimited. The room had a musty smell to it and I found a little bug on top of the foot of the bed. Overall, it was clean. Parking is good and gets full in evening but it was also near the ice machine which we can fill our cooler before heading out for the day. Beach access is amazing and easy to walk to for physically capable people but there is a shuttle. Paved walkways all around the resort are perfect for joggers/walkers. The lobby is gorgeous and welcoming.

Positives ...view , beach path. First ....if you love walking in the rain and uphill book here. If you love having absolutely no service btwn certain hours like lunch at 2pm book here. I would not recommend this for anyone elderly as there is a ton of up down walking , I never would have imagined a condo that doesn't allow parking in proximity to unit. Furthermore the units are beyond not soundproof and you hear everything!!!

This review is for the staff at this resort. We resided in the community right outside the resort and ate at the resort often. The resort is the closest beach access for us on foot (parking is a nightmare otherwise), when we tried to use it, we got stopped by a staff member who told us we can't. We tried telling him the above and that it's a pubic right to have beach access at which point he threatened to call security on us. Outraged, we went to the front desk and told them the above and they asked us to leave the property. I understand it's not easy being in hospitality industry, but this is not right. We will never stay here! I feel sorry for the community that lives outside this resort and can't access the beach on foot.

Hanalei Bay Resort is a fantastic spot and one of my favorite North Shore spots to stay. Fanatic customer service and the views and incredible. I highly recommend!

What is going on with Hawaii? I own a timeshare in Maui and and have traded it to go to all different islands and timeshares. Last year I was told at a different resort I had to pay for parking! WTF is that about? This year I traded for this resort Hanalei Bay Resort, and was charged over $600 dollars extra for parking fees, Daily fees, a one time $50 fee and what ever else they could make up and charge you. Food is very expensive. Grounds are beautiful but the rooms are just ok, stove was so old you can't read the stove dials, shower curtain is short water seeps out. Jacuzzi closed and nobody was working on. Swim up bar closed. What has happened to Hawaii?? If you are trading your timeshare stay away from this place, they basically are punishing you for not being a owner! Trust me stay away or pay over $600 bucks on top of your trade in.

We rented an Airbnb nearby with "private beach access." That "private beach access" was a short walk through this hotel's grounds and down a hill, with a beautiful view the whole way. Apparently, the hotel has changed its policy, so everyone needs a hotel wristband to be on their grounds. They told us we needed to leave and walk a long way down the street and down another street for a different entrance. They told us we could drive there, as there was a parking lot. Yeah, a parking lot with seven spots! We couldn't park, so we went back and walked. It was quite a walk, longer and less scenic than what the Airbnb promised. It would have been a lot more convenient to simply cut through the hotel's grounds. We were not planning to use their pool or do anything disruptive, and the fact we were turned away with all our equipment was a real bummer. We spoke with the neighbors at the Airbnb, who are very upset. They have lived there for 20 years and said they are very upset about this change (understandably so).

I love this place! The service is 5 star. Beautiful pools and tennis courts and shuttle golf carts to the beach and parking lot if you need it. It is on a hill with incredible ocean views. The beach is lovely and not crowded with plenty of shade available. The downside is that the units are privately owned. Some are better appointed than others. The only way to know what you are getting is to read the reviews for your particular unit. The furnishing is up to the owner. Ours had nice beach chairs, fins, boogie boards and a beach umbrella that broke. The bureau was old with swollen drawers that drove me nuts ! The staff here give you a 5 star experience. The front desk staff have their Aloha on from start to finish and it never gets old. The golf cart drivers are sweet, personable and helpful. We will without a doubt stay here again. A word to the wise, there is no food here! The Happy Talk Lounge has very limited hours (3p to 9p). Stop at Foodland before you check in. There are plentiful selection of prepared food. There are grills a BBQ areas but party time is over at 10p.

HB resort is a beautiful location & not far from Hanakapi'ia Falls. Special thank you to Ronya Roch @ the front desk for being such a warm ray of sunshine and so welcoming. The resort is absolutely breathtaking and lush + just a short walk from its pool to the beach. The service was excellent and the view from the balcony was pure nature and birds with mountains in the background. Extremely rural yet close To everything you need (grocery store, bars, restaurants). * my only disappointment was the young lady & the older woman that attend the host stand @ Happy Talk place (HB resort restaurant). They were extremely rude and not at all in alignment with the great hospitality and service @ HB resort. I understand some ppl might not like their job, but the way the treated / spoke to other guests & myself was totally unacceptable. I, however, was too busy being happy & grateful to let their negative energy affect me. All in all, when I go back to Kauai I am returning to Hanalei Bay Resort. What a great visit! Mahalo!

We stayed here in 2018 and it was fantastic. This year, not as great. Swim up bar closed since COVID. I wanted to show them a calendar to remind them it isn't 2020 anymore. Open the bar. Spa jets broken. Waterfall broken. I sat in a chair to put my sandals on, chair ripped apart. I only weigh 200 lbs. Restaurant not open until 3. The sink had more water pressure than the shower. The shower was clogged. The headboard in the bedroom fell off when my son got into bed. Big plank of wood split off behind it. The curtain tracks haven't been lubed since Reagan was President. Other than that, the property is beautiful, the staff is friendly and the location is great. Just needs upkeep and better management.

When you come to a resort do you expect privacy, a sound resistant room, a hot tub or breakfast area ? I do. Sad to report that HBR has connected rooms with no care to lessen the sound of who's next door to you, so be prepared for screaming babies & the lovely sound of silverware clashing against plates coming from your roommate on the other side of a hollow cheap door. Want to erase the headache of that with a relaxing hot tub experience? Nope not here as the hot tub will either be broken or be slammed packed with children & other guest due to there being ONLY ONE HOT TUB ON PROPERTY WITH 8-10 buildings, the hot tub fits 1 person per building, yup only one 8-10 hot tub for let's say 5-600 people which is unacceptable. Let's run it back to privacy since while I'm writing this I hear someone getting their cheeks clapped next door or someone is pounding their skirt steak for dinner tomorrow, literally insane ! I want to love this resort but there is so much to get in line here. If you want to call yourself a resort get some privacy, have an adult section hot tub, have a breakfast lounge and don't sell half your property off to ignore responsibilities for your property.

Our favorite place to stay!! Been doing it for years. Great rooms, kitchens fully stocked with plates, glasses and utensils. Great bathrooms. The pool are and many tennis courts are a plus. The views are amazing!! The heart of all of this, is the staff!!! From room attendants to bell persons to management and the lovely ladies that check you in. You cannot experience Kauai without visiting!!

I want to give this place at least 4 stars. But they have a restaurant that doesn't open until 3 and the beautiful bar at the pool is not open, you have to walk upstairs to a bar which I was originally okay with but I was TURNED AWAY, because I had no shirt on. I had shorts on, shoes and a bikini and I was TURNED AWAY. I was at the pool so what do they expect? What's the point of being a resort in Hawaii if I can't grab a drink while in my pool attire? Do better. I would have stayed somewhere else if this was the case. The only reason why this place has 3 stars is because the concierge and bellboy service was great.

I wish I could say all good things. I wanted to like this place badly. But for what we paid, substantially more than other accommodations in the area, it really fell short. The pool is beautiful. The beach, a short walk away, is remarkable. Loved it. That's about where the compliments end. The room we had had odorous towels and shower curtain, a broken screen door to the patio -- which also needed some renovation -- and bugs; one morning we killed probably a half dozen of them. Our room also had a connecting door, with thin walls, so we could hear our neighbors all too well; I realize that's common for a hotel, but at a resort of this magnitude? The staff is also hit and miss; some are very kind and helpful, others are a little passive aggressive. The icing on the cake was that the only restaurant open on the resort closed down without notice (at least to us) on our last night, leaving my wife and I with nowhere to eat. We have a sleeping baby so we couldn't leave the resort for the nice meal we were hoping. The restaurant was closed because of a party, which had music bumping so loud it made it a rough night of sleep for our little one. It's a beautiful property, but there are a lot of misses here, especially for the price. I would head elsewhere.

Stayed here three nights for the first time. Dec 29-Jan 1, 2023. The grounds are beautiful, no question about that. Pool was nice, hot tub was great, plentiful chairs to be found. The pool bar was not up and looked like it had not been opened up for sometime. It would have been nice to be able to order drinks by the pool. Instead you had to walk upstairs to buy a drink. The cocktails were not allowed to be brought to the pool. The 10 minute walk down to the beach was nice. Golf cart rides were available as well in case you couldn't walk back up or unable to. Our room was in the Bougainvillea building. Great location, Close to parking and the pool. The rooms were comfortable but definitely could use a little updating. The lanai was great, just wished it connected with the adjoining room.

This resort needs to be updated so badly. Yes it's grounds are stunning, but the restaurant is closed, the swim up bar was having "licensing issues?" or something and we couldn't get a drink, and Happy Talk, the bar ON PROPERTY apparently isn't part of the hotel so you can't get a drink to take down to the pool? Also the rooms aren't insulated and the walls are so thin we could hear everything our neighbors were saying and the roosters woke us up at 4am, we needed to buy earplugs to sleep. The keys are ancient and the doors are SUPER thin it sounds like you're outsides. If you're looking for a nice sunset view, sure this has it. The grounds are beautiful and well Maintained. But if you're looking for easy beach access (it's down a huge hill next to construction for the hotel next door), and good sleep, this isn't the place. We went to Koloa Landing in Poipu for the first half of our honeymoon and with the Costco package discount the price was the same. We wish we had just stayed down there and done day trips to princeville. Not to mention our Parrish Collection room smelled like feet and was pretty shabby. Stay in a nice condo elsewhere or down in Poipu/Koloa. We really don't know what our "resort fee" is paying for besides cheap towels since one of the benefits of a resort is food and drinks available and you have to drive ten minutes to princeville to get food.

In order to get to the resort, you have to drive through a maze of housing. The checkin is quite beautiful with lots of fish and a fireplace welcoming environment. The resort is beautiful and has great views, however, it needs to have a pool bar. There are food options here the happy talk restaurant, and you can find a review on that elsewhere. It has one king size bed and it has a pull out couch and it's really small but really nice. If you have a family of five or bigger, then it is probably not the right resort for you. At the entrance there is coffee and water for those that need coffee in the morning, but there are beautiful views everywhere. The walk down to the beach is got some elevation, however, it's very doable. For those that like tennis there are a lot of tennis courts but is $25 per person for a racket the balls come with it. The pool is awesome and very beautiful. The hot tub is 104° and is quite spacious for lots of people but not a ton of shade. It is a BYOB, so bring what you would like to drink, and in the evening there are torches that lights up in the evening.

Rude staff that drive the golf carts down to the beach!!! I have stayed at HBR numerous times before. This time we didn't because we wanted to stay in a different location. We decided to take a trip down to Pu Poa beach today (NOT a part of HBR but a public beach which HBR has a trail down to). Whilst on the beach out of nowhere a guy working for HBR on a golf cart starts YELLING in a very rude manner to "get off the reef". We were stood on a rock! Even if we were on the reef I feel the way he spoke to us in such a disrespectful way is not a good representation for HBR. Lack of general politeness and people skills is apparent. We will not Be returning to HBR after that. Such a shame as we were just last night talking about staying there next time! They need a serious shake up of staff- evident also from other reviews here.

Wow ! It was our first time in Kauai for our honeymoon and we stayed at the Hanalei Bay and the Sheraton resort Villa. While both hotels were nice, the Hanalei bay was the most magical part of our stay. It has lush grounds, HUGE rooms, the most beautiful sunsets on the island, a quiet hot tub and pool area, and a private walk down to a small SPECTACULAR beach. The staff were so kind. Thank you so much for our stay!

Took a tennis lesson here from Mary. Very instructive, nicely done, surrounded by nice resort grounds.

Beautiful place, and reasonably priced (we got a 3-bedroom condo for slightly more than the price of one hotel room at a fancy "big box" resort), and the condo has literally about 5 times as much space. Each bedroom has its own balcony and bathroom, very nice for three women (myself, my niece, and my sister) traveling together. The on-site restaurant is still closed, but there are plenty of restaurants nearby in town. The beach and the pools are open and back to normal, and the swim-up bar at the pool is open as well.

The condo we stayed in was beautiful and was also privately owned. LOVE the private owners and the effort they put into their place. The resort is SADLY being ran by people who apparently love to lose money. Why just WHY oh why would you have a fabulous pool with a shut down pool bar?? SO LAME!!!! Excuse me for wanting to swim up and order fish tacos and a fabulous Mai Tai on vacation. SO UNINTELLIGENT to keep that shut down. Also, their hot tub is always out of order. So on rainy days not only will you not get to chill eat and drink at an amazing swim up bar, you can also count on being told that their hot tub is out of order. YUCK!!! Let's talk about food now!! So their ONLY restaurant that they offer doesn't open until 3pm. AGAIN - why?? You are losing MONEY!!!!! They open their restaurant to the public!!! So not only is parking a nightmare ... so are wait times for the ONLY restaurant they offer. So very NOT resort like!! Hire 10-20 energetic employees to get that swim up bar open. Get the restaurant going by lunch AT LEAST.. and put your useless golf carts to work!! Nobody needs your pretend security driving around asking for a wrist band. News Flash.. you open your SINGLE restaurant to the public. So why ask for a wrist band?? Wow!! You are literally losing money from simply not being able to accommodate what "resorts" typically have zero problem doing!! There is a dinky pizza place which was at one time a huge restaurant.. it's empty now and offers a sign for pizza. SO UNDERWHELMING!! The pizza is gross by the way. The gym?!! Hahahaha!!! How hard is it to hang a fan for air flow? How hard is it to order yoga mats without poop stains on them? How hard is it to offer a gym that is not stale smelly and totally gross?! Sheesh NEW MANAGEMENT get up in there and make this place a real RESORT!! Bummer because we loved our condo and the private owners.. but Hanalei "Resort" you need a few people with higher intelligence running that place. Not a resort at all.

Fantastic stay as unit views were perfect, rooms nicely appointed and very clean, but highlight were the amazing very tropical feeling grounds. Love their beach and grills. Can't give them credit but the weather was perfect so made a 5 star stay. Mahalo

Although this is a gorgeous property my smoke alarm went off randomly multiple times per night , after 1:00 am and after the second night I notified management so they sent a guy and the batteries were replaced THEN the third night the alarm went off AGAIN multiple times after 2:00 am At this point myself and my partner were floored , exhausted and barely slept AGAIN I came here to rest and enjoy and I'm not a great sleeper. At 8:00 am I went to the office to make SURE this was resolved and at this point I want a credit of some sort They offered me a refund of $52. Clearly they don't care about me or my business. Never coming here again

We were just there and couldn't believe the valet. We were going to have dinner there and tried to valet the car but he said one of us had to stay with the car and the other had to see what the wait time for dinner was. If there was a wait time he told us we would have to drive around Princeville. Are you kidding me, we were there last night and there wasn't a problem! Wtf

Please review all comments and reviews from others, before choosing The Parrish Collection. I am not alone in having this terrible, stressed out vacation at these resorts! This location was a "upgrade" from The Parrish Collection Management team. It was just as bad as the first. So, basically the Parrish Collection Management team couldnt care less if your inconvenienced or not as long as they have your money. We (Family), learned it the hard way. Yes, the views are INCREDIBLE. But, once we started trying to settle in from being moved from their first terrible roach infested condo, this location had dirty linen, dirty sheets, left over remnants of someone else's stay; food packages, soiled towels and sponges left in kitchen and bathrooms. The maid service supervisor" Kim", blamed the Parrish Collection Management team and vice versa. No one ever called us to inquire if everything was ok. Not until the very last day we received a call and apologies from Management. This is one location you may want to reconsider before staying. Look into ALL reviews and complaints. Do your homework or it'll cost you your hard earned money, your sanity and most of all, your Vacation.

Yikes! They have Rats! Yes, we checked in and there was a rat trap in the kitchen. We didn't think much about it until we later discovered that rats had eaten our bread and fruit off of the kitchen counter. Insult to injury, the staff at this "resort" said it's not their responsibility.

This place was a very good 3 star spot. The pool is the best part. Dont expect high end anything or a lot of amenities. But do expect a solid, largely self service spot without a lot of hidden fees or BS. The room was serviceable. again, nothing great, but what you would expect from a mid-level airbnb. Cheap coffee maker, some basic dishes, snorkel gear etc. The pool is the best part. pretty big, well designed and maintained. Clean, nice, but cold (it is cold up here). Hot tub also very good (by comparison to the room). decent walk (10 min+ down) with a big hill to the beach.

Beautiful but is inconvenient to stay at. The restaurant is only open 3pm to 9 closed on Wednesdays. So don't arrive hungry. Food is great when open. Pool doesn't open till 9. No convenience store if you forgot something. Make sure when you book your room you have a microwave. Gorgeous grounds and well maintained!

Funniest thing just happened to me here at this place I'm spending hundreds of dollars per night to stay in... I've just climbed out of their swimming pool and go to get a towel from the towel stand. Nobody's working it (which is par for the course here), so I take a towel. Then all of a sudden this bucktoothed HBR employee shows up out of nowhere, acts like I'm stealing a towel, and demands I put it back. This is while I'm wearing a hotel wristband. This place needs to fall into the sea, it won't be missed

Beautiful setting, good Airbnb, but sub par everything else. What resort doesn't have BREAKFAST?? Or LUNCH options? Not to mention the only coffee they had was burnt and next to the front desk. We didn't even use the pool but still had to pay a resort fee, for not much benefit at all. It definitely lacked the Aloha like many other reviewers have said. The only reason we weren't super upset was because of the beautiful setting. But there is so, so much this place could be doing better for their guests. They're missing out on a lot of opportunities and amenities.

My husband and I had the best time staying here! It is beautiful, clean and has a perfect location on the North Shore, near cafe's, groceries store, restaurants, etc. We felt super safe during COVID. However, what really made our trip and motivated us to write this review was the kindness, great service, AMAZING Cocktails and devoted attention that Matt provided for us every day at the pool, he is awesome! We highly recommend this place! :)

There is something very special about Hanalei Bay Resort. Perhaps is because it is more about the natural beauty and less about the frills, or perhaps it is the ability to enjoy a beautiful paradise without the crowds. Either way, I really enjoyed my stay at the Hanalei Bay Resort. My hubby and I decided to stay there on the first leg of our Kauai vacation, after researching many other more expensive options. We stayed in a small privately owned condo, really no more than a hotel room. It would have been good to have a bigger kitchenette area, but we were able to make coffee and have fresh fruit every morning on the balcony. Our balcony view was absolutely stunning. It overlooked Hanalei Bay with Bali Hai in the background. We saw incredible cloud formations and rainbows daily. My favorite part was the swim up bar....Ukulele Pool. It is a beautiful pool with rock formations and waterfalls From the pool, you can see the bay, mountains and gardens. It really looks like a dreamscape. And...yes...a swim up bar with tropical drinks and ukulele players on some evenings. There are a few negative things. We went to the concierge desk to inquire about boat tours. The person seemed uninterested and did not converse, but just handed us a flyer. The woman who works the pool area/water rentals also was quite curt and was not interested in talking about local snorkeling spots. I know this is not a fancy place, but some areas can really use some upkeep. There is a BBQ area near the smaller pool. The grills are nice and the locations has gorgeous views. The problem is that some of the sink faucet pieces were missing and the trash can was filthy and needed to be replaced. It has the potential to be a really nice area. There is a fun restaurant called Happy Talk on the grounds. It also looks like they are in the process of building a fancier restaurant. All in all, Hanalei Bay resort may not be perfect, but I do definitely plan on returning!

NO NO NO NO NO NO NO The short of it - THEY WILL DOLLAR and DIME you for EVERYTHING. ABSOLUTELY NOT WORTH THE FINE PRINT - stop this now and type in AirBNB.com ---- go find a reasonable, and much nicer updated rental in Princeville ---- with free parking and pool, and a MUCH NICER HOST/staff. I paid $8/day for parking, $20/day resort fee (for what? a dirty pool where drinks aren't allowed, a 1990 aesthetic, and a watered-down bar that closes early?), and $25/towel if you don't personally return them to the front desk upon checkout. I paid $50 for towels that I didn't use, that were left neatly on the coffee table - because I didn't walk them up to the front desk before I headed to the airport. YES - I understand that my unit was privately owned and so the resort SAID they weren't readily able to go in there and get their towels, BUT my VRBO host was paying the resort staff for cleaning - SO THEY GOT THEIR TOWELS BACK when they cleaned the place, but I still paid $50. **I explained all of this and was asking them to be reasonable --- they ghosted me and charged me anyway because reasonable Customer Service is out of the question at this place. JUST DON'T GIVE ME TOWELS IF THIS ISN'T YOUR PLACE AND YOU'RE GOING TO CHARGE ME. There is a chance they told me about the towels at check-in, but it was almost impossible to hear them with the water feature in the background - we were almost just guessing what they said. The location is good, but the place is very dated and again - you'll find a nicer place and better deal - with free parking and pool elsewhere.

The resort was nice enough. we loved the Bbq areas. But beware they may call you the night before you are set to check in and tell you you have to switch rooms during your stay. In our case, we extended our stay in Kauai, booked this resort last min. They called and said if we wanted to stay there we HAD to move rooms the first night. My 71 year old mother-in-law was supposed to watch my 2 year old daughter that day. We had passes to hike Napali! We were advised that she had to check out of the original room at 10am and was not guaranteed a room until 4pm. I was told multiple times my 71 year old mother-in-law with my 2 year old daughter could use their hospitality room. (A Tv and a fridge) for up to 6 hours. I made multiple calls and trips to the front desk to make sure my daughter had a room to stay in while I was hiking. Ultimately we didn't end up hiking... My Mother couldn't do it alone. They ended up letting us stay in our room until another room was ready with the circumstance but it took A LOT of effort on my part for them to finally accommodate. This was the headache you DO NOT want on vacation. I really wish I had picked a different resort and avoided this massive headache.

This isn't a review of the general property but unit 1558 and specifically the rental agency; Vacation Hawaii Realty. While our rental process and the unit were at least satisfactory the handling of our $500.00 security deposit, and the refund of that deposit were definitely a Big Negative for me! We had a three night stay May 2022 and they held our $500 deposit for 14 days before "starting" the refund process. There is a claim of a three day time frame for the refund to post back on our credit card. Five days later and still waiting so almost a month has passed! This condo has, no doubt, been rented multiple times since we vacated it so, to me, this is money usury and uncalled for and unnecessary. A call to Vacation Hawaii Realty resulted in indifference

Pool area is small and uninspiring and overall property is extremely hilly, which makes for amazing views but is a chore going to place to place around the property. The beach is a long straight down walk of ten to twelve minutes, not ideal when carrying kids, toys, chairs, umbrella, cooler, etc. The walk back up is horrible. The resort offers ride to and from beach with golf cart but both ways you'll wait. Three restaurants on site, one seems to be permanently closed since COVID, one is open daily except Wednesday 3-9pm and a pizza place that flooded our second day on property so we didn't try it. Nothing avail for lunch and nowhere to get day drinks. Overall not great resolrt

This place looks nice but half of the staff is extremely rude like rent-a-cops on crack. Off the bat they are rude and condescending. Not only that, nothing they have is even open. No bar, no food (both have been under construction for years). Pool closes at 10pm which is reasonable but they turn everything off at 9:30. Then of course someone always rudely tells everyone to get out. This doesn't just happen to me but every guest i see. Avoid this place. For the money you spend, you'll have a better time elsewhere.

I've stayed at a couple of the privately owned condos at this property. One was a four star; the other, clearly a 5. Kauai at its best. Spectacular views of the Hanalei mountains. The units I stayed at were tastefully decorated and spotlessly clean though I've heard scary stories about some of the other units, especially the timeshares. Bug spray is definitely recommended when walking about the property if you don't want to be eaten alive. There is a path that leads down to the St. Regis beach, so it's all very convenient. I remember being really taken with the scenery in the movie, South Pacific, when I first saw it years ago. Never imagined that that was actually a real place. But the view from the living room of the condo I stayed at was almost an exact replica of what was portrayed in the film. Beautiful beyond belief.

The location and the grounds are what really set this resort apart! We stayed a couple of nights in one of the private condos in April when the weather was almost perfect. Checking in and out was simple and straightforward without any fuss. The studio room with a kitchen wasn't anything to write home about, but it was well appointed, spacious and had a balcony that faced a living postcard of rainforest and mountains. What really sold us on HBR, and would bring us back, was the immaculate landscaping, the relaxing pool and hot tub as well as the proximity to the beach and Hanalei. Just a short drive and you're in the type of beach town that you could be forgiven for having thought vanished from the world. We greatly enjoyed our stay here and would love to come back!

This resort is stunning. Hands down the most beautiful and relaxing place we have ever stayed. The staff is so kind and accommodating and the condo was beautiful. The only things that could use improvement is that they only clean/restock periodically so if you want coffee everyday it cost $1 for another coffee pod, same with detergent. We will certainly be back!

This is our second year in a row coming back to the resort, we love it because it's not very commercial the access to the beach is amazing the mountain views are unbelievable truly one of the best places in Kauai to visit. Only takes a few minutes to get to Hanalei Bay where there are amazing restaurants which is where we're getting ready to go right now. If you come to Kawai and don't stay in Princeville you're really missing something great.

Unexceptional property in an otherwise amazing location (Princeville.) Rude staff on golf carts to boot. You'll easily find better elsewhere.