Jay K.
Yelp
First off, let me say that the town of Hanalei is a wonderful place indeed! Upon walking through the town, we stumbled upon the small trailer store of the Hanalei Taro & Juice company. We actually weren't even thinking of trying anything but were curious as to what taro items they were selling, as we had noticed the beautiful taro farms in and around town. We were very familiar with the various taro products being offered around Kauai but were drawn to the taro mochi cakes laid out on the front counter of the store.
There were three different kinds of taro mochi cakes, one just with taro, another made with macadamia nuts and the other one with coconut (as I recall but could be wrong about this one). We decided to purchase the taro & macadamia nut mochi cake and try it. The cost, around $7 seemed well worth it. My wife and I shared it with some excellent coffee just nearby. Wow, what a flavorful experience, along with the cup of fresh coffee.
We decided that we would be back to purchase all the flavors of taro mochi cake to take back with us to the mainland. Unfortunately, we hadn't noticed that they were only open for three days a week (Friday, Saturday and Sunday). During the rest of the week they were closed. I tried desperately to find out if they would be open another day, as the local shops had mentioned that they would be open on Monday or Tuesday. Much to my dismay, they were not. I tried calling them to find out or at least speak to someone about where I could possibly go oil Kauai were they sold their products but no one called me back.
Finally I tried leaving a message and was texted a response saying what I already knew, that they were only open for the three days mentioned. I even let them know that I was going back home on Thursday and really wanted to buy some more taro mochi cakes. They told me to go to their online shop and to order them. So sadly I tried their online store and they only offered the one flavor of taro mochi cake, plain. I tried ordering (4) cakes and found that the shipping was more than the taro mochi cakes. To purchase (4) plain taro mochi cakes it would cost me over $50.00. Now, I really loved them but not for over double the normal price.
If they could have taken the extra time to talk to me or even texted me and explain where I could've gone to buy them, I gladly would've. I know that if I was running this taro shop, I wouldn't want to lose a customer and would've taken the extra 2-3 minutes to make sure that I took care of the customer, especially since they traveled so far and most importantly loved my products! Loved their cakes, but not their cold service.