程铭
Google
The worst service ever. When your activities and plans get ruined by typhoon, you’re unable to go to Aka island, and you’re forced to make last-minute changes of your entire vacation, wait for it because they will make it an even miserable experience by charging you 50%~100% of canceling fee. They’re untouched by your conditions and struggle after hours of negotiation over phone call.
When the boats are suspended from Naha to Aka they say “it was working yesterday and will be tomorrow”, ignoring how a traveler is suffering from the risk of losing boats or missing one’s flight, in their logic if you book for these days you’re supposed to appear no matter what.
They said to me “there’s typhoon and it’s a pity all your diving activities were canceled, you won’t be able to swim either, but look the weather isn’t so bad in the end and you could have at least enjoyed the view.”
When we escalated this case to the tourist center of Aka we were told the Hanamura Inn is too big a business for them to intervene. I don’t know how big this business is, but if it’s running by charging bloody canceling fee to innocent travelers from all over the world for the world’s class diving spot, what a shame is it. Leaving bad taste for all of us without even being able to step on the island yet.