Peter B.
Google
After hearing several positive recommendations from different colleagues of mine, I decided to visit this shop during my business trip in Frankfurt. The staff greeted me friendly, when I came in and a huge variation of different small souvenirs like magnets, keychains, steins and snowballs awaited me. I decided to get a couple of magnets for my friends and family in the States, when me sight fell on the biggest collection of original German nutcrackers, I've seen in my entire life!! They had nutcrackers in all different sizes and colors. The staff was very well informed and told me the origin of nutcrackers and the history behind their crafting. I decided on a huge red-golden "King" (similar to the one in Tschaikowsky's play), when I remembered, that I had to carry it by plane... Luckily the staff informed me, that they offer to ship worldwide. I took the offer gladly and looked around in the fascinating shop a bit more. The wall next to the nutcrackers was full of beautiful cuckoo clocks (which I grew up with). All hand-made in the Black forest, like the staff told me. The young lady showed me the clocks in action and explained the mechanism of the clocks. I was also informed, that they also had battery operating cuckoo clocks, but I was sure to get a mechanical one like my grandparents once had. Once I picked a medium size clock the staff member let me know, that they had a new clock in stock. The other member of staff brought the new clock, opened the box and showed me how to set the clock up. Furthermore, they put in a list of different repair stations in the US. I went upstairs, where they had wonderful pyramids, also a childhood memory of mine. I just couldn't resist and after a few minutes I called the pyramid mine.
All in all the service was very friendly and obliging and the products of good quality!
I'll make sure to return with my family some time.
UPDATE: My cat broke some of the pyramid wings. After some mails with the shop owner I received a new set. Again very good service!!