Shannah S.
Yelp
It makes me sad I have to write a negative review for this place. We were out on the Highway 116 Wine Appreciation Party day. This is our first year at the event, as we just joined one of the wine clubs on the list a couple of months ago.We were very excited about this event. The way our host club explained to us, it would be a day of really being treated like a club member and as a valued customer. And for most of the wineries on this route, we were...Except for this one.
We were treated rudely and as anything except as a valued member. The event was scheduled to end at 4:00 PM. We arrived at 3:30 PM, which I know was rather late toward the end of the event. However, that DOES NOT excuse the rude behavior of the lady working there. We were largely ignored for the first 20 minutes we were there. As in, not even greeted at all.
Then, when we were finally greeted, it was with disdain and disgust (I guess because we had the Highway 116 event glasses). We were given one pour of red wine, and not even told what it was (and the pour was not an ounce even). So, we helped ourselves to a little of the Pork appetizer they had for the event. We then came back to the bar and were trying to get the rude employee's attention for another pour, or to even know what she poured us. She then told us the event for us was OVER. It was 3:55pm and we were largely ignored for the time we were there.
All of a sudden, the girl's boyfriend and his two friends walk in. They were right beside us at the end of the serving bar and we started talking with them. We told them what happened and they summoned the girl (who was the guy's girlfriend) and asked her to give us a pour. He agreed and told her that it wasn't right the way we were treated. She said, "No! This event is over for them" and would not even give us eye contact. Her own boyfriend was shocked and in disbelief and apologized for her. I am not sure if he is a member or just bringing his friend for free pours from this girl, but either way, we were treated rudely and not nice or like "members" at all.
Long story short, if you don't want to participate in this event as a winery and are sick of the folks coming in for it, then DON'T PARTICIPATE at all. Take your name off the list. But if you do decide to participate, and are supposed to give everyone at the event the "member's experience", then by all means, please do so. Don't treat them like they are bothering you and shouldn't even be there. It is rude and a bad representation of your winery and your brand. I am shocked and appalled enough to write this negative review so the owners and managers can read what happened.
And, by the way, I have 12 wine clubs total and spend THOUSANDS of dollars on winery wine every year. And, in fact, yesterday we purchased wine at every other stop we made on HIGHWAY 116, except this one. So, not only did you cost yourself possible sales, you also tarnished your reputation by being rude to us on our first visit to this winery.
Sadly, I wouldn't return here if you paid me, and I would never encourage a soul to go to this place so full of rude employees. This girl should be fired and the remaining staff retrained on how to treat guests.....
This place is a very bad representation of the wineries along Highway 116 and should be ashamed of themselves.