Hanoi Elite hotel

I had the best stay in Hanoi in that hotel!! Its a small one, but the rooms are absolutely AMAZING!! Super clean and modern and staff so friendly and helpful! I will definitely come back here! Location is perfect too! Even if next to beer street, its isolated in a quiet street to get a nice night of sleep!

Amazing hotel! Brilliant service from start to finish. They went above and beyond for me throughout my stay The rooms were clean and the beds were comfy with the hotel also providing free coffee, milk, water every day and on request. The location is perfect as it’s just away from the noise of beer street Overall, I would definitely recommend this hotel

The hotel was very centrally located and the front staff were incredibly helpful! From the moment I made the booking, Tracey was in contact with me to help make arrangements for my trip - such as assisting in booking a Lan Ha Bay cruise. The bed was comfortable and the room had all the necessary amenities. It is very close to a party street, so it tends to get quite loud at night/ until the early hours, but I understand that’s part of being close to the action.

We checked out immediately!! I urge everybody not to stay at this hotel. I have never encountered such poor conditions during all of my travels. I have attached photos of the rooms showing what we saw. Management are also unhelpful and have been unresponsive when we lodged a complaint. Again, avoid this place at all costs!! Mould, bad smell in rooms and stairwell, hairs, spiders, worn towels… need I say more??

Genuinely the worst hotel I’ve stayed in we tried to check out as soon as we got there but no nicer hotels could take us as we got there late at night. We were on the top floor and had to carry our suitcases to the top as there is no lift. It says 4* but their sign shows 3*. The rooms were dirty mouldy and the white towels were grey. We booked in for the breakfast too but after seeing the kitchen (photo included) we decided against it.

Okey i definitely do not understand people who can do positive or 5* reviews about this place. Noisy, smelling, everything is pretty over-used, walls are destroyed so much with humidity. This Air conditioning filters you have are not good for your lungs… just google the consequences of mold in ac filters… also the bed sheets were mold, tv completely destroyed (better to remove). Imagine finding out your room is piece of real trash and stay at 6 th floor… checking in late at night, and when u resch 6th floor with lugage with no elevator u re tired enough to deal with stuffs in your room. So i immediately ordered taxi and went to different place. Please dont try to save 10€ for standard and clean accomodation. And dont book this place. I asked for refund, they dont do… i am happy they will not have available my room for 2 another nights for someome who s about to do same mistake.

Really enjoyed my stay here! The staff were super friendly and helpful. The location is great—close to everything. My room was super clean and cozy, and the whole place was really quiet, which I loved. Would definitely stay here again!

It’s hard to find a low cost but decent stay in Hanoi. After a long search, we chose Hanoi Elite because it had a window (!), but that’s where the positives end. The hotel feels like it was well designed 20 years ago but hasn’t been maintained since. A strong mold smell hits you at the entrance—and it’s even worse in the room. The furniture is falling apart, though still usable. At the moment, there’s construction right behind the building starting at 7 a.m., and it’s located in the middle of the bar area—loud at night, with drunk crowds and constant calls to buy beer on your way in.