Hanoi Elite hotel

It was a fantastic experience! Great location near all action with quiet rooms. We were on 6th floor ! There was no lift and narrow stairs up but nothing held David back. He lifted our bags up to the 6th floor with no issues. Rooms very comfortable with green tea and great coffee in the room. We bought small pack of milk which stayed at room temperature ! There was no fridge but that did not worry us. David looked after us very well and we felt homely and enjoyed talking to him every time we passed through. He spoke English which made us feel very comfortable! Rooms were cleaned every day with fresh towels. Tracy on the other hand has been great talking to. She speaks English as well. She understood our needs and booked us relevant tours in consultation with us in such short time with no stress about payments. We payed later after we got back from the tours. The trip to how long bay was great. We could choose which cruise to go On. Tracy gave us few options which was easy to compare and book. She planned our trip and flight booking back to Ho Chi Minh and talking to the hotel about our late arrival. Laura apartments in Ho Chi Minh was giving us hard time about payment as the links were not working. Tracy was happy to arrange payments to Laura Apartment and for us to reimburse her. In the end it all Worked out and we did not require Tracy to make the payment. Friendly homely experience. Elite Han Hoi hotel was so cheap and they took credit card payments. I could not believe the price $109Aud for 3 nights booked through wotif. The hotel is in the ally street away but near the music, night markets and restaurants! David carried out bags to the taxi as the night market was on and the car could not come near to the hotel. As we were on the tour Tracy assured us to relax and enjoy as we will always be able to get to the airport and catch the late flight back to Ho Chi MInh. We could chat with Tracy on watsapp at anytime. They offer breakfast from7 am at the hotel You can book for at $1 Aud with coffee. I will definitely stay there again😄 Commendable service by Tracy and David 🦋

I had the best stay in Hanoi in that hotel!! Its a small one, but the rooms are absolutely AMAZING!! Super clean and modern and staff so friendly and helpful! I will definitely come back here! Location is perfect too! Even if next to beer street, its isolated in a quiet street to get a nice night of sleep!

Amazing hotel! Brilliant service from start to finish. They went above and beyond for me throughout my stay The rooms were clean and the beds were comfy with the hotel also providing free coffee, milk, water every day and on request. The location is perfect as it’s just away from the noise of beer street Overall, I would definitely recommend this hotel

The hotel was very centrally located and the front staff were incredibly helpful! From the moment I made the booking, Tracey was in contact with me to help make arrangements for my trip - such as assisting in booking a Lan Ha Bay cruise. The bed was comfortable and the room had all the necessary amenities. It is very close to a party street, so it tends to get quite loud at night/ until the early hours, but I understand that’s part of being close to the action.

Genuinely the worst hotel I’ve stayed in we tried to check out as soon as we got there but no nicer hotels could take us as we got there late at night. We were on the top floor and had to carry our suitcases to the top as there is no lift. It says 4* but their sign shows 3*. The rooms were dirty mouldy and the white towels were grey. We booked in for the breakfast too but after seeing the kitchen (photo included) we decided against it.

Okey i definitely do not understand people who can do positive or 5* reviews about this place. Noisy, smelling, everything is pretty over-used, walls are destroyed so much with humidity. This Air conditioning filters you have are not good for your lungs… just google the consequences of mold in ac filters… also the bed sheets were mold, tv completely destroyed (better to remove). Imagine finding out your room is piece of real trash and stay at 6 th floor… checking in late at night, and when u resch 6th floor with lugage with no elevator u re tired enough to deal with stuffs in your room. So i immediately ordered taxi and went to different place. Please dont try to save 10€ for standard and clean accomodation. And dont book this place. I asked for refund, they dont do… i am happy they will not have available my room for 2 another nights for someome who s about to do same mistake.

We checked out immediately!! I urge everybody not to stay at this hotel. I have never encountered such poor conditions during all of my travels. I have attached photos of the rooms showing what we saw. Management are also unhelpful and have been unresponsive when we lodged a complaint. Again, avoid this place at all costs!! Mould, bad smell in rooms and stairwell, hairs, spiders, worn towels… need I say more??

This hotel is central to the old quarter,David and Tracey are so helpful any questions they are the people' to ask.rooms are comfortable showers are great could do with new towels , sadly no lift stairs are narrow but David helps with cases all in all very happy