Hanoi House Hostel & Travel

We booked a private room which was nice and spacious. Airconditioning worked fine and bathroom was also good. Service was okay nothing special. However one day after checking out i got an email from them that we used $10 worth of stuff from the minibar. We took one bottle of water, which we paid when checking out. When i called them out on this and requested a list of stuff we had "used" i was ignored. Really weird experience. UPDATE: After leaving this review they emailed me again claiming to have pictures and asking me to delete this review. I was send these pictures, which are just pictures of the minibar (no empty bottles/wrappers, or before pictures of a filled minibar) aka no proof at all. My guess is that the cleaning staff failed to properly fill the minibar and now think we took stuff from there that wasn’t even there in the first place. The problem here is not the $10, as this is not a high amount, but the fact that they accuse guests without any evidence of stealing. Really scummy practice.

I had a great stay in a six bed dormitory, which was clean, comfortable and private with curtains around my bed. The balcony onto the street was a delightful place to watch the world go by. Considering it is on a busy road in the old quarter, it was remarkably quiet at bedtime. The location is perfect for exploring the capital on foot, being surrounded by bars and restaurants and a short walk from Hoan Kiem Lake, Hoa Lo Prison, the puppet theatres, 'Beer Street' and other tourist sights. The staff were friendly and helpful.

Extremely bad treatment. I booked two nights and the room I booked is not available although I paid with credit card in advance and they offered me a smaller room without balcony for double the price of the original booking. No amount of reasoning worked. They were just really rude and unbelievably irresponsible. They asked me to cancel the booking and lose the money I paid.

Very good welcome and magnificent treatment from the first moment. Polite, attentive and hospitable staff. They kept our suitcases for us throughout the day. The rooms were great and clean. The breakfast was also very good and complete. If we return to Hanoi, we will definitely repeat the hotel. thank you.

Linda runs this place like a true professional! She arranged my ride from the airport, gave me recommendations of things to do, and made sure I was very comfortable in my stay. Room 505 is a great room with a balcony and the price was so reasonable. I will stay here again.

Really good location, the room was spacious, clean and fairly accurate with the pictures. The window was actually inside the lobby, but we didn’t care that much since you still cam get day light. Savory and sweet options for breakfast along with fruit choices. Staff was so friendly and helpful, all the recommendations were good. They also booked us a car to go to the airport cheaper than grab. I would come again!

Hanoi house hostel and travel has been the best stay of our trip. The team at the hostel has helped us book buses, day trips and the loop. We could not recommend this stay enough. Made our trip go very smoothly. Thank you to the team of Hanoi house and Hostel! Hope to visit here again one day.

The staff make this place, they’re so kind and accommodating. I was sick for our whole 5 night stay and they told us we could remain in our upgraded room which we were only meant to have for the first night, so I could get better. The minibar is fantastic, very reasonable prices. Room super spacious and modern. Bathroom really beautifully designed. Lift access to each floor. We spent a lot of time in the room due to me being unwell and really appreciated how comfortable and pleasant it was to stay in.