Hanoi House Hostel & Travel, Hanoi

Great stay at Hanoi House Hostel for one and a half week in and around Hanoi. Such a great value for our private room with a view over Old Quarter rooftops. Cleanliness was perfect and service was fantastic. Everyone in the staff speaks great English and are unbelievably helpful. They have an elevator which of course is a great bonus. Rooms are a bit small but definitely not too small, we could have both our suitcases open on the floor and still move around in the room. On the other hand they change your towels every day and the bathroom is of a higher standard so can't complain about anything regarding this Hostel! They are currently renovating so this place will be shining in the near future! Thank you for a great stay!

We thoroughly enjoyed our stay here - we actually came back to stay again! The staff are so helpful and friendly, especially while I was sick. The rooms are nice and the location is excellent. The breakfast is excellent and there is lots to choose from - probably the best breakfast we’ve had while staying somewhere. Would definitely recommend staying here!

I had attempted to contact them through their website, but I have not heard anything back. I stayed at this hotel for one night and my stay was not good. Firstly when I arrived, the reception was exceptionally dusty from the work ongoing in the hotel. It was not the most pleasant start and my bags were covered from the mess in reception. The receptionist was however friendly and booked me a taxi to the airport for the following morning. Despite being in a renovated room, the floor in the bathroom flooded after I had showered and took at least 20 minutes to fully drain. This also caused the drain to leak brown water back up and out of the drain. Secondly during the night the hotel experienced a power cut. I had to ring to reception to ask what was going on and the man was rude to me down the phone. This meant the lights and AC were off for over 45 minutes. I was then moved to an adjacent hotel but this was at 12am and I had to be up for the airport at 5am, meaning this was a quite disruptive. I appreciate they are undergoing a full renovation but if the hotel is not ready for customers you should not be selling rooms.

Unfortunately, my stay at this hotel was very disappointing. The first room I was given had mold, and although some staff members tried to offer a different room, the alternatives were hardly any better—still musty and in poor condition. For what it offers, the hotel is completely overpriced. Even worse, some of the staff seemed to take advantage of guests when booking tours. During the tour itself, they were unhelpful and at times didn’t even respond when assistance was needed. Overall, I’ve had much better experiences elsewhere. I would not recommend this hotel and definitely wouldn’t stay here again.

We booked a private room which was nice and spacious. Airconditioning worked fine and bathroom was also good. Service was okay nothing special. However one day after checking out i got an email from them that we used $10 worth of stuff from the minibar. We took one bottle of water, which we paid when checking out. When i called them out on this and requested a list of stuff we had "used" i was ignored. Really weird experience. UPDATE: After leaving this review they emailed me again claiming to have pictures and asking me to delete this review. I was send these pictures, which are just pictures of the minibar (no empty bottles/wrappers, or before pictures of a filled minibar) aka no proof at all. My guess is that the cleaning staff failed to properly fill the minibar and now think we took stuff from there that wasn’t even there in the first place. The problem here is not the $10, as this is not a high amount, but the fact that they accuse guests without any evidence of stealing. Really scummy practice.

Did the job for a three night stay but the rooms are a lot smaller than they look online. Bed was comfortable but barely any room to get out of bed at the side. We booked with breakfast included however when we arrived, we were told that this wasn’t offered anymore - we received a small refund for this but we weren’t informed of this before our arrival. Otherwise, it’s very central and not far from anything in the city.

definitely smaller than expected but did the job, we also had breakfast booked and it turned out they no longer have breakfast to have… and we were not told. we did get money back but it was a lot more to go out and buy breakfast, a cost we didn’t expect - could be better organised to let customers know.

I had a great stay in a six bed dormitory, which was clean, comfortable and private with curtains around my bed. The balcony onto the street was a delightful place to watch the world go by. Considering it is on a busy road in the old quarter, it was remarkably quiet at bedtime. The location is perfect for exploring the capital on foot, being surrounded by bars and restaurants and a short walk from Hoan Kiem Lake, Hoa Lo Prison, the puppet theatres, 'Beer Street' and other tourist sights. The staff were friendly and helpful.