HANS IM GLÜCK - MÜNCHEN Türkenstrasse

The staff was very friendly and fast. The place is clean and nice. The burger was really tasty. The atmosphere is great. I really recommend to visit.

This burger establishment delivers where it matters most—the food—but a puzzling service misstep left a disappointing impression that overshadowed an otherwise promising meal. The burgers themselves are genuinely good. Well-prepared, flavorful, and satisfying, they demonstrate that the kitchen knows what it's doing. If the quality of the food were the only consideration, this would easily be a four star experience. Unfortunately, what should have been a pleasant evening was marred by an awkward and unnecessary table situation. Upon arrival, we were told to choose our own seating in the more than half-empty restaurant. After settling in, our waiter approached and requested that we relocate to a smaller table, explaining that his manager had insisted our party of two couldn't occupy a larger table. Several aspects of this interaction were problematic: First, no such policy was mentioned when we entered. We asked and were told to choose any table. Second, the restaurant remained largely empty throughout our visit—including the very table we were asked to vacate, which sat unused for the remainder of the evening. The entire section, in fact, never filled up. The arbitrary enforcement of this "rule" felt less like practical table management and more like an inconvenience imposed without reason or benefit to anyone. Good food can only take you so far when basic hospitality falters. While I appreciate that the waiter was simply following orders, the decision itself reflects poorly on management's understanding of customer experience. In a nearly empty restaurant, making guests feel unwelcome after they've already been seated is a baffling choice that suggests misplaced priorities. Come for the burgers, if you can ignore the treatment.

We really enjoyed the gluten-free week for the 2nd time. :) hope they will do it again, every new option where we can eat safely with our daughter who has celiac disease is highly appreciated 😅 food was very yummy including the buns.

I want to share a truly shocking experience from our most recent visit to this restaurant. Everything started well; we were seated at a table of our choice as the place wasn't too crowded. The burgers and fries arrived on time—they were a bit cold, but still tasty. After finishing our meal, my girlfriend and I decided to stay for a bit to finish our drinks (a beer and a Limoncello Spritz). While clearing the table, the waitress accidentally knocked a plate into my girlfriend’s glass. The glass shattered, and the Limoncello—which was almost full—spilled all over my girlfriend’s legs and her phone. It was an unfortunate accident, but these things happen. Since my girlfriend was soaking wet, we decided to just ask for the bill and leave. In the meantime, a second waiter brought over another Limoncello, which we weren’t going to drink anyway because we were already preparing to head home (we also told him so). When the waitress brought the bill, I explicitly asked: “The Limoncello isn’t on the bill, right?” This is where the problems began. The waitress initially said it wasn't included. However, after a quick check, we realized it was actually on the bill—she had only excluded the second (replacement) drink. I asked for the spilled drink to be removed as well. This request was met with a heavy eye roll from the waitress, who then annoyedly told us she’d have to speak to the manager because "the card payment had already gone through and she couldn't refund the money." Then came the truly appalling part. The manager/hostess—a tall blonde lady with short hair, glasses, and tattoos (I am describing her specifically for a reason)—came over and began lecturing us. She wasn't screaming, but her tone was incredibly hostile, as if we were trying to scam the restaurant or dodge the bill. She started arguing that since we had finished our food, the fact that the drink was still full didn't matter, and since we were leaving, it shouldn't be deducted. (For the record: we had planned to stay another 20 minutes to enjoy our drinks, but the accident forced us to leave early). She then raised her voice, patronizingly telling us that she would "pull €5 out of her own pocket" to give to us just so we’d be "satisfied," and that we were essentially "making a profit" because we got a replacement drink to go. This "discussion" lasted 5-10 minutes in a very aggressive tone. I tried to explain that we didn't care about the €8.50; we cared about the principle and the lack of basic customer service. Instead of a dialogue, we got a tirade of shifting excuses—from claiming the glass was empty to questioning why it was still full after dinner. I am describing the manager specifically because this was the single most shocking experience I have ever had in a restaurant. We have traveled to many countries and visited countless establishments—some bad, some wonderful—and we have been to this specific Hans im Glück dozens of times over the last 7-8 years. We were always happy until now. Accidents happen, but the way we were treated as customers was completely unacceptable. I strongly suggest that upper management has a serious talk with this manager; in my opinion, such behavior is grounds for dismissal. It’s a shame, but we will certainly never return, and we will be sharing this experience with all our friends in Munich, advising them to avoid this specific location. Truly the worst service I have ever encountered. Even while writing this, I am still in shock.

Having Celiac options is great, but this visit was a disappointed. Bread totally dry, use corn bread instead of whatever this was. How gluten free could make the meat dry and flavorless? Really disappointed.

Always loved Hans im Glück. It's a German classic for burgers and fries! I always order the burger with goat cheese and jam and the mixed potato platter! The dips for the potatoes are delicious and the beer comes from the tap! The interior is also very eye pleasing

Was looking for a good burger place since a long time and luckily found this A really good place with nice and lively ambiance. Food was good and had very good options for burgers with decent options of breads as well. Drinks was good and staff is friendly. Sitting wise place is really good as it has a lot of table options which can be selected as per the convenience. I will definitely visit the place again and recommend this to friends and visitors.

We showed up just before the kitchen was closing on a Friday night and the staff was super friendly and helpful, even our server who was only on her second day of work. I got the Wolpertinger and the avocado dressing was very tasty, the fries were cooked great, and the Minne non-alcoholic cocktail, which was amazing because I love a spicy ginger ale. The decor inside was unique, made for an interesting dining experience. All said, the price was not bad, will definitely stop in a location next time I am in Deutschland.

Great food, we had the Giselle burger (delicious) and a cheese burger served with sweet potato fries and sauces. Food was fresh, good quality beef and chicken and delicious. We loved the sweet potato fries, crunch n dip. Probably the best burger I've ever eaten. The atmosphere of the restaurant was hip and cool. Servers were friendly and professional. Drinks were good too, I felt the Hugo was slightly watered down but the wine was ok. Definitely would return.

Burgers? Really? I'm in Munich for 3 days and I spend one of those dinners at a burger place? It's not as crazy as it sounds - the place just sucked us in - cool decor, great drinks (loved my Moscow Mule) and a patio table that had just opened up. Destiny called, our stomaches grumbled, so we took a seat. And frankly, it was one of the better burgers I've had. Granted, I'm not a burger fan in general, but if you give me one with fresh bread, high quality meat and creative ingredients - hey, I'm all in. The menu had many, many options and even a few "bun-less" versions. No English translation on the menu, so bring your travel cheat sheet. They have a few chicken/veggie options too, so if you aren't big on beef or pork, you'll still have some choices available. This place is small, and there's not that many patio tables, so reserve in advance if you really want a table with a view. They also seem to do a healthy "drinks after dinner" business. Net is be prepared to wait at peak times if you drop in, but the host did a good job at getting drinks in people's hands as they waited for a table.

I visited this place for the first time today. I know they have a few locations in Munich however, never tried one before. I love a good burger and finding them in Munich is always a challenge. I was told this place was great and was quite eager to try. Ok, if you are a vegetarian there is no other place in Munich with a better selection and, that is fantastic. If you love your beef burgers you also have a lot of toppings selection across multiple burgers which is a nice touch. I ordered the Wilder Westen, a burger with roasted onions, BBQ sauce and other bits. I wish now that I had ordered something different because, even though the burger was nice, the roasted onions were actually deep fried onions (crispy) and, I do not like that in a burger. The BBQ sauce was also way too sweet for my liking. It kind of made the overall burger a bit lacking in taste. Having had fabulous burgers across the world, I was kind of hoping for the Texas touch, but afraid, that was not to be so. Drink choices are great, the lunch menu with fries or salad and drink + coffee is a good value for a meal addition. Service is ok and the place was busy. I will come back here and try some of the other burgers just to compare. I must say, I have had better burgers in Munich albeit, more expensive than the burgers here. It's good value for money and I can see why it is popular.

Really disappointed. Ok it's a chain, I get it, but this time the (meat) burgers were just dry and not very tasty at all. The Cocktails are ok and the "Mittag-/Aabend-mahl" ist an OK deal - but there are really better Burgers in town!!

This was my first visit to a Hans im Glück, which has six other locations round Munich. The ambience and close attention to detail are definite highlights. When you walk in, you feel as though you're entering a forest (mixed with a rustic hipster bar maybe). Tree trunks extend from floor to ceiling throughout and extending into a nice little patio in the back. They also make each table feel a bit intimate, even though the place seems to always be packed. The menus are pretty delightful, done as a sort of picture book with fairy-tale sketches that match the overall decor. Huge props for style. Food: we had the best veggie burger (the Wolpertinger) I've had in my life there (and I've had many veggie burgers!) There's a ton of variety on the menu, especially for vegetarians. The meat burger was also great - good quality beef and again, lots of options for creative toppings, though on par with other places I've been. Friends said it was too small - but for me, it was perfect and not too heavy. Fries, cocktails and dessert were average. There's a good combo deal (~15 euros) for the burger/fries/cocktail, making it all pretty affordable. Service: good, pretty prompt, friendly. Happy to speak English. Would definitely recommend!

Yum yum yum! I would come here every day if it wouldn't make me as big as a house! The decor on the inside is very cool - rustic looking almost. The prices are right at lunch time, get their lunch time menu, and its under 12 euro for a buger, your choice of bread, your choice of salad or french fries and a drink! I've never had bad service at this place, and during the day I have yet to have a hard time finding a place to sit. They even have a back patio - albeit, small, but nice. If you haven't experienced this awesome burger joint, check it out!

It was fine. I came here with 2 German friends and initially was super-in-love with the atmosphere... We asked for an English menu and they were happy to provide one (this is so helpful when you're German skills are rudimentary). The food was decent quality. Not as good as a state's-side-burger, but overall was fine. Our waitress was pretty unfriendly, though... seemed to be so miserable to be working. I get it - it's a chain, and it's kind of a college job - but perk up and don't seem so depressed. Tip: learn the bavarian words for men and women - otherwise you might enter through the wrong bathroom door and have a very awkward encounter.

Ohhh Hans im Glück, you devil you. SIX locations in Munich?! This place is like Starbucks....one on every corner. This is completely justified though because the food is just that good. I usually go to the Schwabing location with my coworkers for lunch, and overall, I always have an enjoybal experience. At least I've never left thinking "ughhh, I'm only going to Burger House for now on!" :) I think the service is at the Munich standard....not overly nice and sometimes a bit rude. That is where I dock my star. There is usually enough space at lunch to easily find a table. However, I tried to go to the Isartor location one evening for dinner with a friend and we had to leave because we didn't have a reservation. Here is the annoying bit though, the restaurant was more than half empty! The empty tables has reservation times ranging from 7pm to 8:30pm.....it wasn't even 6pm at the time. We could have easily eaten our meal way before the people with reservations arrived, but we just nodded our heads and hopped over to that great burger joint in Hauptbahnhof called Burger King hahah. Hans im Glück has this vibe that you're eating outside in the forest. The trees inside make me laugh sometimes when I'm with a larger group, because someone always ends up having to look at you from behind one. The burgers are awesome. period. You have more options to choose from than any other burger place I've been to in Munich, and they're all equally delicious. My last visit I tried one of their vegetarian options, the Heuernte, and it was sooo much better than I thought a vegetarian burger could be. It reminded me a bit of falafel, but wasn't greasy at all. Definitely worth a try!

I'm so glad they opened up one of these closer to my work & I now frequent it for lunches! Their burgers are great & as part of the lunch time menu they're priced pretty decently! you pay around 7/8 Euro for a burger (with a choice of different breads) and +4 Euro to make it a meal with fries/salad, a cold drink and a coffee (which you can get to go if you're in a hurry). They don't have the usual brands of drinks so instead of my usual Coke I end up drinking water - so I guess you could say they're also making me slightly healthier?! I've always had pretty decent service here - so for Munich I guess that's excellent service!? They're all pretty friendly and happy to help you out in German and/or English. The only thing is they've taken the sesame bagel of the menu - although apparently it was ordered quite frequently - so now I have to stick to Vollkorn.

As a fat, burger-munching American, I really liked this place. The premise was cute and location very nice with a great interior. I had the burger with the pepper sauce and it was fantastic. I was really blown away by the buns though, made from delicious bread! Definitely recommend.

The place is pretty crowded so making a reservation would be a good idea. So the service is whatever. You come in and wonder where you'll sit for a few minutes until anyone comes and says anything to you. They pass by you without saying, "hey I'll be with you in a second" so pretty much you need to flag these chicks down to get a table. The burger was just okay. Not amazing, but also I come from California where burgers are amazing so maybe it'd be best to compare this place to the local Munich burgers. But ya....nice thick fries. Cool atmosphere.

The Burgers are amazing. Very friendly staff. Decor is very earthy.... Absolutely loved this place. I will definitely go back.

delicious burger, especially for vegetarian like moi.

Unfortunately the quality has slipped since I was in this place about 1 year ago. Patties were thinner, quality somewhere between ok and good. When I first went to the place, I was a fan of the Burgers. Now they are definitely below avarage between many other Burger places that have poped up in the last couple of years.