Schelling Y.
Yelp
The reviews at this place has been excellent. Based on everyone's review, decided to try this place out. Maybe it was my high expectations, maybe it was something else, but this place was a real big let down.
Everyone always says that first impressions are critical. Based on this criteria, this place failed miserably. You walk in and just stand there waiting. I guess there was a sign on the door that says checking in at the tablet through yelp waitlist, but as there were people standing and crowding the foyer, we didn't see it. First time we were there, we stood there for 15 minutes waiting for the staff.....nothing...... then one of them said to sign in and the wait was 90 min...we walked out. Learned from our mistake, the second time we went, we went through yelp waitlist. Checked in at the appointed time, and waited. and waited, and waited. It We waited approximately 45 minutes past our expected time and check in time with the hostess before we were seated.
When we were seated, our expectation for the food was high. We waited over 2 hours, it must be worth it right???...nope. The pork hock was extremely fatty. The first bite was delicious, but as you ate more, you got more uncomfortable. after a while, it felt like all we were eating was fat with a little bit of meat. the DIY rice balls were a little bit of a disappointment. I guess we are new to it, so didn't know what we were doing. The staff didn't really explain anything to us, just put it on the table, gave us a glove, and walked away. At first, we shared the glove as we didn't know what we were doing, and finally gave up and just ate it out of the pan. That was a huge disappointment. FIY, don't dive right into the rice....it is very hot and my kids kept burning their hands and complaining on how to eat the dish.
The side dishes were amazing. the side soup was spicy but great.
Service seemed to be lacking. it feels like they are short on staff. yet like all places, when you ask for the bill...they move very fast.
Definitely will not repeat.