Artem Zhyganov
Google
Disappointing Experience – Definitely Not a 5-Star Hotel
My experience at this hotel was quite disappointing from the very beginning. The service left a lot to be desired.
Upon arrival, I had to wait 1.5 hours for my luggage to be delivered to the room. Eventually, I went and brought it up myself because no one seemed to care.
Early in the morning, it’s impossible to get a cup of coffee in the main lobby. The person at the reception had to call someone to come in "10–20 minutes" just to operate the coffee area.
You also can't get beach towels before 9 a.m., which is quite inconvenient.
But the worst part of our stay was the attitude of the staff towards local Turkish guests. It was clear that the hotel prioritizes them over other visitors. Many Turkish guests would simply walk past the line, say something in their language, and immediately get served – while everyone else was left waiting in line like fools.
There was one particular incident with a bartender named Ayca. I asked her to make me a coffee in the lobby bar and then sat down to wait. She never brought it. Later I was told it was “self-service,” although I clearly saw her bringing drinks to Turkish guests just before I ordered. This kind of selective treatment is completely unacceptable.
Overall, this hotel does not live up to its 5-star rating. I would not recommend it and certainly won’t be returning.