Finding Gnomey
Google
I really wanted to love this place, especially since I live next door, but the customer service has been consistently disappointing. At first, I thought it was just me, but after hearing another customer mention the same thing, I realized it’s just the norm here.
I gave it multiple chances, hoping I had just caught them on a bad day, but unfortunately, the attitude remained the same—cold, dismissive, and unwelcoming. Saying “thank you” and being met with sassy looks or outright ignored is not a great experience. The younger staff seem to be the only friendly ones, but even they are picking up on the toxic work culture.
It’s rare that I leave a review like this, but as a business, customer service matters. People come in to support you, and they deserve basic respect. I hope things improve because it’s a real shame to see such a great spot overshadowed by poor hospitality.