Anthony G
Google
UPDATE: the owner reached out as I requested, so I’m changing this to a 5 star review. Fantastic coffee shop, the owner goes above and beyond for his customers.
Original Review:
If ownership reaches out after this review I’ll change it to 5 stars…
Went in today, I love this place and the guy who is always there is fantastic and so nice. However, there was a younger girl out front this time, I went to the counter and asked if I could get the “drink that comes in a teddy bear”. I think it’s called the thyme drink or something but I didn’t know the name. She said “we don’t have that”. I said “Oh, it was available at this location last Saturday and I got the drink”. She said “well that was last Saturday” with a weird attitude. I literally stood there confused and taken aback with her demeanor. Awkward silence, then she went to the back and I’m assuming asked the owner, and they both came to the front, the owner with the drink and bear mug in hand.
She said nothing after during checkout. I walked away and my friend said “what was that all about” confused with her somewhat negative deportment as well.
Don’t hire youth to work customer service if they have no customer service skills. It will ruin your business.
Otherwise this place is amazing and the coffee is on point. Perfectly balanced, and once again, the owner or guy who always works there is so personable.