Harbour Hotel Southampton

Lovely large rooms in a very modern hotel; clean, with particularly pleasant amenities (soaps, tea, coffee) and a particularly beautiful location at the harbour. The staff were helpful and friendly. Vita - at reception - was exceptional; she went out of her way to make all the arrangements we could possibly need (such as dinner, breakfast, and transportation) including some that we hadn’t even considered.

Beautifully located right by the port, this hotel is truly top-notch when it comes to service, food, and overall standards. I loved my room overlooking the harbour – quiet, spotless, and complete with a thoughtful local amenity to welcome me.|The staff were consistently friendly and attentive, adding a personal touch to the stay. Breakfast at the top of the building came with stunning views, and dinner at the restaurant during sunset was simply unforgettable – both in flavour and atmosphere.|What an amazing experience – I can’t wait to return!

The hotel was ok but definitely not 5 star. As other reviewers have mentioned there was a sewage smell in the bedroom and this was two months before one reviewer so surely should have been sorted by then. Also, there is a lack of seating for those checked out of rooms waiting for cruises. My one star review however is for customer service. To cut a very long story short I booked online through the link given by the hotel for a return stay but received no confirmation, which unfortunately I am unable to prove. I then no longer needed this booking so I contacted the hotel by email to check I had the booking to be told I hadn’t. I do have evidence of this email. I was then charged the full price for two rooms for a “no show.” Thinking I had made a mistake with the drop down booking month menu, I even asked at reception when we were there for the first part of our journey whether I had a booking and they confirmed I hadn’t. After a lot of emails with customer service they are refusing to refund any of the money as per their policy. Policies are great, let’s not worry any more about customer service or human feelings. Even a gesture of goodwill would have been nice, but nothing. I had planned a further Harbour Hotel stay in Chichester as the Guildford one was great but no more Harbour Hotels for me and my family. Please do not respond Harbour Hotels, you have made your point already.

Fantastic one night stay prior to a cruise. Left the car at reception and went straight to the room, even though we were 3 hours ahead of check in time. But the good news was that we had been upgraded to a harbour view room, with fantastic views and terrace. Superb roof terrace and dining area, and every last one of the staff were incredibly helpful and polite. One minor issue was that the sauna had turned off and despite staff being informed by different guests, no one attempted to get it working again.|Great place to stay, if you cruise or not!

2 night stay, 2 rooms (509 & 510) for 3 guests. Rooms were great, fabulous 400 thread count bed sheets. Huge bed. Beautifully clean & well appointed fresh rooms. We dined on the 6th floor night one, great food, service and cocktails 🍸 We each had a treatment, all of which were excellent. Breakfast was great also. All staff members we interacted with were professional, friendly and super helpful. Only criticism, the robes, whilst perfectly clean, felt a little tired and could be updated.

Celebrating our 60th birthday at our favourite hotel in Southampton before a celebratory cruise. On arrival, we hadn’t even got out of the car when Oscar the concierge came to help with our luggage. He was just brilliant and took care of everything for us. We had Dinner in the jetty restaurant to celebrate our 60th Birthday. Emi looked after us all evening and made sure our evening was very special. Birthday cake at the end. We are back in December and have already booked the taster menu with EMI…Thank you EMI. Breakfast the following morning was an absolute treat.. really good breakfast. Tim our waiter was just brilliant, helped my sister who is not well to her seat and held her plate for her. Very attentive throughout. We’re back in December… hope he’s there… every restaurant needs people like EMI and Tim… both made our stay all the more special. Thank you x

Had a wonderful view of the marina from our balcony. From the moment we checked in the staff was accommodating and friendly. Went to Harbar for lunch. Ethan took great care of us. He was very attentive to our needs. He answered several questions about things to do in the area and recommendations for lunch. The tuna steak was delicious and cooked perfectly. We will definitely stay again if in this area.

I booked a harbor view room with balcony that can only be accessed by a very steep, narrow, thirteen step staircase. Brutal to access or leave with heavy baggage. There are 20 rooms like this. There will be no warning of this unless you direct book and read carefully. The spa (lap pool, sauna, steam room, hot tub) was excellent. Shower floor was quite slippery and the room temperature control seemed to operate at its choosing (this mechanical engineer just shut it off for better control). Staff was excellent. Great location, but not 5-star.