Harbour Hotel Southampton

Amazing hotel. Great staff at the reception and at the bar and breakfast restaurant. Luggage delivered to the room and car parked by the porter. Very comfortable big double beds with great accommodations for elderly customers; lower beds, handles by shower and baths. Gin in a gorgeous decanter by the bedroom's low sofa and a fridge well approvisionned with several different alcoholic and non ones in a small fridge. A real coffee machine and for tea the usual kettle with plenty of proper milk and tasteful teabags. The dishes we had for an engagement party were exquisitely cooked, beautifully presented and plated. The views of the sea, the port and the Harbour Village from the 6th floors bar are amazing. Great place with the car park and breakfast included. Welcoming professional staff. A marvellous stay!

What a lovely experience at the Harbour Hotel! We stayed one night in a beautifully decorated 3rd floor room, overlooking the Ocean Village harbour. The bed looked so inviting, I wanted to jump straight in, but instead had a delightful, complimentary G&T, then popped on our robes and slippers and headed to HarSPA for a quick dip in the pool and a soak in the hottub. After sprucing up, we had dinner in HarBAR on 6th, which was nothing short of delicious. Great service from Josh and since we had a table by the window, we we're able to enjoy the view with twinkling lights across the water. The cocktail menu had some very tempting Mermain Gin based offerings, so we finished up with a cocktail before heading back to the room. Back to the bed! It was like snuggling up in a soft, fluffy, comforting cloud! Dreamy! Such a good night's sleep! And feeling relaxed and well rested, we went back to HarBAR for a delicious cooked breakfast and continental offerings. Tim brought some sunshine to the otherwise overcast morning, with great service and entertaining morning conversation. All in all, a wonderful stay and would love to go back again soon. Highly recommended for anyone seeking to enjoy a bit of luxury and a hotel full of welcoming staff who were always a pleasure to speak to.

We’re currently staying at the Harbour Hotel Southampton and felt compelled to leave a special mention for Alicia, who truly went above and beyond during our stay. While all of the customer service we’ve experienced has been very good, Alicia genuinely stood out. After a long and stressful five-hour drive and a rocky start to our holiday, she completely turned things around for us from the moment we arrived. She noticed that we were celebrating a birthday and also took into account that my wife is heavily pregnant. With that in mind, she thoughtfully upgraded our room to one with extra space and comfortable seating, which made a huge difference for us. We loved the upgraded room so much that, purely because of this, we decided to stay an extra night — something we hadn’t originally planned. When we tried to book the additional night but couldn’t get through by phone, Alicia didn’t hesitate to come up to our room herself, knock on the door, and personally sort everything out for us. That level of initiative and care made us feel genuinely valued as guests. Even the smaller gestures didn’t go unnoticed. One evening we just wanted to relax, so we ordered a takeaway. Another member of staff had mentioned we could collect plates from the restaurant, but when Alicia saw us heading out to do that, she insisted on getting the plates for us herself so we didn’t have to. It was such a simple thing, but incredibly thoughtful. Alicia’s kindness, attention to detail, and willingness to go the extra mile completely changed our experience and turned a difficult start into a truly memorable stay. She is a real credit to the hotel, and we’re incredibly grateful to her for making our time here extra special. Thank you, Alicia — you made our stay. We will definitely be returning and recommending this hotel.

A really lovely stay at the harbour hotel during Christmas. Our room was upgraded and the bed was huge and comfy and we had a great view of the harbour! We was also gifted a Christmas stocking with some goodies in which was a lovely touch on Christmas morning.

Really enjoyable stay good sized comfortable rooms and very good service. The reception, housekeeping and room service all excellent. Was impressed by how quick they would fly up for those little requests like a pot of milk. ||Only reason this place gets 4 out of 5 stars is because my partner had a massage in the Spa. The staff there couldn’t be less interested when booking us in which was a struggle. And the “60 minute” massage turned into a poor little over 30 mins experience. All dealt with at the front desk on check out however wouldn’t put me off returning.

​I had a fantastic experience at the HarSPA. The staff were incredibly welcoming from the moment I arrived, making me feel right at home with their warm and professional manner.|​The facilities are truly immaculate—I was so impressed by how spotless and well-maintained every area was. To top it off, my massage was exceptional; the therapist was highly skilled, and it was easily one of the most relaxing treatments I’ve ever had. A polished, 5-star escape that I can’t recommend enough!

My partner and I stayed at the Southampton Harbour Hotel for a relaxing spa retreat. The rooms were perfect — modern, spacious, and thoughtfully designed with details that reflected the local community. The Spa: Unfortunately, the spa experience didn’t live up to expectations. It felt more like a glorified leisure centre than a dedicated hotel spa. Facilities were minimal compared to other Harbour Hotels, and children are allowed. We were unlucky enough to encounter multiple screaming children and dirty nappies left by the pool, which were not collected promptly by staff. Overflowing robe and towel bins added to the disappointing atmosphere. The spa also connects directly to the hotel gym, which is open to local residents, making it feel like a communal area rather than an exclusive spa as the website suggests. The Restaurant: Service during lunch and dinner was inconsistent — we were forgotten about multiple times for basic things like menus, cutlery, and drinks, which meant we had to chase staff to actually eat. That said, the food itself was excellent across breakfast, lunch, and dinner — easily the best I’ve had in Southampton, and it really saved the restaurant experience. We emailed the hotel detailing our experience and received a prompt, thoughtful response from the Director of Guest Experience, Xiaomin. She invited us for a conversation the following day to discuss the issues. She was incredibly receptive, explained what had gone wrong, and shared what steps would be taken to improve the experience for future guests. This level of care really made a difference and left us with a positive impression despite the initial disappointments. Overall, while the spa and service could be improved, the rooms, food, and responsive management made our stay worthwhile.

Isabelle was fantastic! She completed a ‘work it out’ full body massage and an ‘all about the glow’ facial. She listened and understood my needs, checked in on pressure throughout and gave some excellent advice on products at the end. I have always enjoyed visits to HarSpa but Isabelle was incredible! Huge thank you!

This review is for the rooftop bar and restaurant. The atmosphere is lovely with a view of the harbor and marina. They seem to specialize in gin cocktails. I've not really had gin before...I was pleasantly surprised how good this drink was. The crispy duck salad had a nice Asian dressing. Burger was very juicy. Lemon taste was tasty. The servers were nice. We'd initially opted to sit on the terrace but there was a party of 30 out there and quite noisy. We asked if possible to move and were given a nice table inside by the windows.

Do you like staying in a spot with lots of little ways to make you feel special? If so, this is the place to rest your head. Some of the things I enjoyed in particular were the complimentary gin and mixers in the room, the quality hand soap and hair products, the thick and thirsty towels and bath robe, and the attentive service from start to end. They also provide a free shuttle to the nearby cruise port terminal. Everything was to my liking and when my travel takes me back to Southampton, I know I'll be checking for availability here. Safe travels!

In December we booked a two night stay for late April prior to embarking on a cruise. We paid over $600 In advance. The cruise company cancelled our cruise in January. Contacted the hotel who refused to refund our money stating we "booked a nonrefundable rate". This was something completely beyond our control. You can't tell me that they couldn't rebook those rooms 3 months in advance. I would have been happy with even 1/2 my money back. Absolutely greedy and disgusting.

BEWARE! Deposits are non-refundable although this is not stated anywhere during or after making a reservation. Staff are untrained, resulting in multiple interactions that demonstrate that they don't understand your concerns or how to handle them. I had to cancel, was told there is no cancellation fee and then received a receipt showing that my deposit was retained as a cancellation charge! This is a place that is best avoided.

Awesome hotel! Clearly 5 star! Great service, great room, great bars and restaurants, great spa. Her only one night before a cruise. Do yourself a favor. If you are going on a cruise out of the Port of Southampton this is your place. It does not get better than this!

Great place to stay prior to embarkation. Great happy hour & breakfast. Friendly, helpful, & courteous staff. I highly recommend this hotl.