Harbour Hotel Southampton

My partner and I stayed at the Southampton Harbour Hotel for a relaxing spa retreat. The rooms were perfect — modern, spacious, and thoughtfully designed with details that reflected the local community. The Spa: Unfortunately, the spa experience didn’t live up to expectations. It felt more like a glorified leisure centre than a dedicated hotel spa. Facilities were minimal compared to other Harbour Hotels, and children are allowed. We were unlucky enough to encounter multiple screaming children and dirty nappies left by the pool, which were not collected promptly by staff. Overflowing robe and towel bins added to the disappointing atmosphere. The spa also connects directly to the hotel gym, which is open to local residents, making it feel like a communal area rather than an exclusive spa as the website suggests. The Restaurant: Service during lunch and dinner was inconsistent — we were forgotten about multiple times for basic things like menus, cutlery, and drinks, which meant we had to chase staff to actually eat. That said, the food itself was excellent across breakfast, lunch, and dinner — easily the best I’ve had in Southampton, and it really saved the restaurant experience. We emailed the hotel detailing our experience and received a prompt, thoughtful response from the Director of Guest Experience, Xiaomin. She invited us for a conversation the following day to discuss the issues. She was incredibly receptive, explained what had gone wrong, and shared what steps would be taken to improve the experience for future guests. This level of care really made a difference and left us with a positive impression despite the initial disappointments. Overall, while the spa and service could be improved, the rooms, food, and responsive management made our stay worthwhile.

DONT STAY HERE!!! The lady at reception began our terrible stay at the hotel. I met a really nice lady who helped us with where to park and then when I came back to check in a really sour faced woman who seemed to think she was better than everyone else and too good for working on reception checked us in. Treated us really poorly didnt want to talk to us, did not mention anything that was on our package or explain when we got our free prosecco etc. We asked for it to be sent to the room and it never arrived. We didnt even get told how to get to our room, even the most basic hotels give you an idea of directions to your room. The spa is pathetic, ive seen better spa facilities in tiny hotel gyms before. The free gin in the room came with no glasses, no tonic and no ice, also the decanter was dirty and did not look like it had been cleaned for some time! Another guest told us that she had not had any hot water in her room for the duration of her stay and it took almost half an hour of running the tap before we got hot water! The food was gross, its the only way I can put it, clearly microwaved or reheated! We had the fish and chips for dinner because we thought you can't go wrong with that and what a disappointment, tiny bit of fish, the chips were triple cooked but it seemed like days ago, the batter on the fish was barely cooked on top and then rock hard and greasy on the bottom. The breakfast was no better, hard chewy bacon, powdered eggs and it came within 2 seconds of us ordering it which suggests it was not cooked fresh and then put on a plate. The waitress almost told us off for not eating all of it as well which I was disgusted by, there job is not to judge the guests on how much they have or havent eaten when we are the ones paying for it all! I spent over £300 staying one night at your hotel and I would never come back and I will tell everyone I know to never stay there either! I will be leaving this review on trip advisor and google as well because people should know that you may advertise as a 5 star hotel but you have the decor and the bar to thank for that 2 star customer service and attention to detail!

My husband and I came to eat at the Jetty restaurant for our anniversary. ||We were met by the lovely restaurant manager who allocated our table and then we met Mat our waiter. Well what can we say, he made our night! What a delightful young man. Happy to chat and very keen to make our anniversary evening lovely. He was excellent and a credit to the hotel. |Thank you.|The food , by the way, was off the scale amazing. Outstanding. Xx

I was invited to Southampton Harbour Hotel to attend a business dinner and it was a pleasant experience overall. The ambience was elegant and well designed, creating a sophisticated setting for the evening. The service stood out to me, as the staff were attentive and professional throughout the event. The food, however, was quite average and did not match the high expectations set by the atmosphere of the place. While it wasn’t bad, it didn’t leave a lasting impression either. Overall, it’s a nice venue with great service, ideal for formal gatherings or special occasions.

Ihad such a lovely stay at the Harbour Hotel. The girls at reception were so nice really kind and helpful. They made me feel welcome right away and even offered to upgrade my room for my one-night stay, which was such a thoughtful surprise.|The room was beautiful - bright, cozy, and spotless, and the balcony was pure peace. The sofa on the balcony were super comfortable, and I got to enjoy a stunning sunset over the harbour.|The bed was absolute heaven, I honestly didn't want to leave it in the morning!|The breakfast was great too, with lovely harbour views, and the pool area is stunning - clean, modern. I left feeling relaxed, happy, and definitely will come back ✨

Lovely large rooms in a very modern hotel; clean, with particularly pleasant amenities (soaps, tea, coffee) and a particularly beautiful location at the harbour. The staff were helpful and friendly. Vita - at reception - was exceptional; she went out of her way to make all the arrangements we could possibly need (such as dinner, breakfast, and transportation) including some that we hadn’t even considered.

Only popped in for my wife to use the toilet and stayed for a bite of lunch up on the 6th floor. The staff are super friendly, the food was good, hotel prices, and the view stunning. If I were looking for a hotel in Southampton this would be my first on the list. Thank you to the kind staff for looking after us.

Disappointing Experience – Not Worth the Price. My partner and I stayed at this hotel over the weekend to celebrate his 40th birthday, and unfortunately we left feeling very underwhelmed. Before our visit, I phoned ahead to ask if we could access the room a little earlier so we could store a cake and balloons ahead of celebrations that evening at the Harbar. Despite being told this would be possible, when we arrived the reception staff were abrupt and dismissive, telling us it wasn’t hotel policy. When we checked in, the receptionist spoke so quickly over the noise of other guests that it was difficult to understand her, and she seemed rushed and uninterested. We were also oddly told that the phone lines were down and that room cards couldn’t go near “any tech.” very strange. The “cosy balcony” room was very small and overlooked a block of flats rather than the marina view we had expected. The robes were rough, and despite emailing in advance about my partner’s birthday, nothing at all had been arranged – not even a small gesture like chocolates, which I would have expected given the price of the room at over £400. On the positive side, we did have a pleasant evening celebrating with friends, and Robyn was very helpful in accommodating our party. However, even that was marred when some of our allocated tables were given away mid-celebration, and the birthday props we’d brought (such as photo props) were taken away and binned without my consent. We also requested a late checkout, but this was pointless – the cleaning staff across the hall ( the room shared a staircase and entrance with another room) were incredibly loud, blasting music and letting doors bang constantly. So much for a relaxing morning. To top it off, the in-room breakfast (which wasn't included in the £400!) was hugely overpriced, bland, and disappointing: no pastries, no fruit, and just a single slice of toast – with no proper space in the room to sit and eat it. Overall, this stay was not worth the money. We expected a special and memorable experience for such an important celebration but left feeling let down and disappointed.

This review is for the rooftop bar and restaurant. The atmosphere is lovely with a view of the harbor and marina. They seem to specialize in gin cocktails. I've not really had gin before...I was pleasantly surprised how good this drink was. The crispy duck salad had a nice Asian dressing. Burger was very juicy. Lemon taste was tasty. The servers were nice. We'd initially opted to sit on the terrace but there was a party of 30 out there and quite noisy. We asked if possible to move and were given a nice table inside by the windows.

Do you like staying in a spot with lots of little ways to make you feel special? If so, this is the place to rest your head. Some of the things I enjoyed in particular were the complimentary gin and mixers in the room, the quality hand soap and hair products, the thick and thirsty towels and bath robe, and the attentive service from start to end. They also provide a free shuttle to the nearby cruise port terminal. Everything was to my liking and when my travel takes me back to Southampton, I know I'll be checking for availability here. Safe travels!

In December we booked a two night stay for late April prior to embarking on a cruise. We paid over $600 In advance. The cruise company cancelled our cruise in January. Contacted the hotel who refused to refund our money stating we "booked a nonrefundable rate". This was something completely beyond our control. You can't tell me that they couldn't rebook those rooms 3 months in advance. I would have been happy with even 1/2 my money back. Absolutely greedy and disgusting.

BEWARE! Deposits are non-refundable although this is not stated anywhere during or after making a reservation. Staff are untrained, resulting in multiple interactions that demonstrate that they don't understand your concerns or how to handle them. I had to cancel, was told there is no cancellation fee and then received a receipt showing that my deposit was retained as a cancellation charge! This is a place that is best avoided.

Awesome hotel! Clearly 5 star! Great service, great room, great bars and restaurants, great spa. Her only one night before a cruise. Do yourself a favor. If you are going on a cruise out of the Port of Southampton this is your place. It does not get better than this!

Great place to stay prior to embarkation. Great happy hour & breakfast. Friendly, helpful, & courteous staff. I highly recommend this hotl.