Harbour House Hotel

Overall we would give the room/location 4 stars, and the staffs top it up to the fifth star! If you want a comfortable, well thought out experience, I would recommend the Harbour House hotel. We stayed one night in the Superior King Fireplace with jettub room with complementary breakfast. The room has good square footage equipped with a fridge, a table, a TV and a single couch, and the washroom was spacious with a big jet tub. The bed was comfortable, and it felt cozy to have a fireplace in the room. Parts of the room seem to be on the older side, like the jet tub was loud and not very strong, the thermostat can be modernized, the shutter blinds have a few loose flaps. Staffs at the hotel were phenomenal, everyone we met were professional and friendly. The team was always happy to help us with whatever we needed, and efforts were put in to make sure we felt welcomed and special. We also enjoyed the breakfast offered with many healthy delicious house-made items. The hotel is situated at a great location being close enough to the main area, but far enough to enjoy the quietness in the morning. We also went on a lovely walk by the water. They also seem to have bikes for rent on site, although we didn’t use it. Side note: the room is not blacked out.

We recently returned to Harbour House for another fabulous visit! This has become our favourite hotel in Niagara-on-the-Lake, having stayed there several times and always found it to be the perfect spot. It’s walking distance to everything … the theatres, the shops and restaurants. The staff at Harbour House are all very friendly, helpful and accommodating, from the front desk to the wine tasting host to the breakfast room staff. ||||Our room over-looked the Niagara River and it was very spacious, clean and comfortable. There was a definite chill in the air when we arrived, so the fireplace in our room was very welcoming. We arrived in time for the complimentary wine and cheese at 4 P.M. which was delightful. As it was pouring rain when we were ready to leave for the evening performance at The Royal George, we were very thankful for the complimentary shuttle which dropped us off at the theatre doors. In the morning, we were treated to Harbour House’s delicious complimentary breakfast which offers a vast array of choices which were constantly replenished. Loved the blueberry clafoutis … such a decadent treat! We will definitely be back to Harbour House on our next visit to NOTL!!

This is a charming nautical themed boutique hotel, within walking distance of Niagara-on-the-Lake's restaurants, shops, and theaters. It has a small easy-access private parking garage/lot. Hotels in this area are expensive, and Harbour House was no exception, but when we departed I found myself looking forward to our next stay. ||The rooms are nautically themed (in a charming not tacky way) and quite spacious. Our bathroom had a Jacuzzi and double sink , with a sliding door to toilet and shower, making the bathroom easy for two people to use (say if one is showering and one putting on makeup). ||At 4PM each day they have a wine and cheese reception. Shuttles are available to and from the theater. ||What will bring me back to this hotel is the staff. Each one, from the front desk to shuttle driver, was friendly, attentive, and surprisingly unpretentious.

Went and got a Friday night rate, some pros and cons below: Pros Location, lovely staff, perks such as welcome cookie, afternoon meet and greet wine, free shuttle and great breakfast package Cons The room we had (308) the jetted tub was loud, the AC was loud, the bathroom had no vent, and there was a fire alarm with a green light ring installed right on top of the bed. When others slam their door loudly you will hear it. Overall our room was aesthetic but overall sleep was compromised due to the cons above. Location and staff were excellent.

Really enjoyed our time here! Beautiful boutique hotel that works hard to be comfortable and cozy. Sweet wine and cheese in the afternoon and welcome cookies. Rooms were spacious and clean, equipped with all you need, including a fireplace. Would definitely stay again!

The Harbour House is a charming, quiet hotel. Our room was brilliant & spotlessly clean. All of the staff were so friendly & the location was ideal. We spent two wonderful nights & wouldn’t think twice to recommend this to family and friends.

Lovely hotel and very comfortable room with a king size bed. At breakfast I really enjoyed the berry bread pudding and Amanda, our server, was kind enough to print out the recipe for me! I would come back here again.

Our stay at the Harbour House Hotel, was a thoughtful two-day birthday getaway from my husband. We were greeted by a very friendly staff member upon our check in who happily answered our questions and tried to make us feel as welcome as possible. Our room was clean, modestly decorated and a decent size but definitely not a luxury room (slightly over priced). We were short on hand towels and the ones we had were frayed. The room and bathroom could definitely use more light. We had a fireplace albeit not much of one, barely any flame. We also had a very noisy jacuzzi tub. As Harbour House Hotel, promotes itself as dog friendly (which is fantastic!) we brought our pup with us. They kindly placed a dog bed along with treats in the room which was a very nice touch. Disappointingly though, we could not bring Missy in to the breakfast area or the shuttle bus. Although we could look past most of the these inconveniences, the one thing that made our stay very uncomfortable and a deal breaker was the bed. Our mattress was as hard as the floor. The first night I didn't sleep, could not get comfortable and the second I slept a bit just because I was so tired from the night before. It really was unfortunate and I didn't want to ruin our time away so we waited until we were leaving to mention this to the staff. The desk clerk during checkout didn't ask about our stay but my husband mentioned the bed and how difficult it was to sleep on. She only said she was sorry to hear that. To sum things up the staff are friendly ( although perhaps further customer service training may be helpful for some), pup services could be expanded, the hotel room clean but needs updating especially the mattress, definitely not a luxury hotel but it's quaint and inviting. Personally, we don't see ourselves going back as we like to relax and sleep comfortably but if you can sleep on an incredibly firm mattress you may enjoy it.

We had a short winter getaway to Niagara-on-the-Lake and stayed 2 nights at the Harbour House hotel. Check-in was seamless and reception was very helpful explaining open wifi, continental breakfast daily 8-10 am, complimentary wine and cheese in the common area 4-5 pm, complimentary shuttle from 4-10 pm, restaurant recommendations with their online reservation system. This place didn't feel like a hotel with all its personal touches. Service was impeccable. The continental breakfast had wait staff that provided juice, tea or coffee. House keeping left us cookies as a welcome present and chocolate for Christmas in addition to hand-written notes. Like I mentioned, the wait staff was great at breakfast. Continental breakfast was quite delicious considering it is complimentary. It included a hash scramble with ham, blueberry french toast, strudels, pastries, lox, cheese, pastrami, chopped fruit, yogurt, granola, cereal, bagels, english muffins, multiple spreads including cream cheese and home made jam. I only wish they had more savoury options without meat in them. House keeping was wonderful. The room was impeccable upon arrival. There was a king size bed, gas fireplace, ice bucket & glasses, desk, and spacious bathroom with a whirlpool tub. There is a machine that dispenses water on the 2nd floor. Even though it was their basic room, there was plenty of space and had such a homey feel to it. This homey feeling extends to reception. From the kind welcome at the front desk to the warm fire in the common area. They have board games and DVDs that you can take to your room. We sat by the warm fire during the wine and cheese event while playing a game of scrabble. Definitely one of the highlights during our stay here. This is quite an ideal location as it's only a 5-10 minute walk away from the Main Street. It's also close to the harbour which may be nice to walk by during the summer. We tried Zee's grill which is one of the restaurants at their sister hotel. It was wonderful, but there are other options as well in the area ranging from fancy sit down restaurants to gelato joints. It was beautiful in the winter and I can't wait to return in the summer!

I'm sorry to say but this review is a few months late from when I actually stayed here with my wife. It was our first time away as a couple since our daughter was born. Anywho..... We really liked the location, parking, ambience, fireplace, breakfast, wine and cheese time, and the cleanliness of this hotel. Let's talk location. I thought that being a few hundred meters from the river and seeing the USA was a little nifty. There's a bike path, century old homes, a nice park and a short walk away from the Main Street of Niagrara on the lake. It was quiet in the area too when we stayed there in Nov of 2017. Parking was certainly decent, it was outside but covered as the lot sits underneath the building, and the building is on a hill. I do feel like overall ambience of the place was geared and appealing to folks who were more refined (aka retired and having really high end taste). My wife and I loved the decor and loved how nice the hotel was. We're not retired either. Lol. Breakfast was very good, and really filling. Lots of selection, it was great. Sausages, bacon, bagels, cheeses, sliced meats, jams, pancakes, coffee, tea, fruit etc. They have wine and cheese tasting and pairing in the evening. It's a small amount but it makes you feel rich and important. And cool. The room itself was clean, cozy and romantic. Overall if you're looking for something more refined, close to some great amenities, clean, comfortable and reliable, this is your place.

We rented out about ten rooms over Labor Day weekend for our biennial family reunion. The hotel itself is lovely upon first glance, located just up the street from Lake Ontario, close to Niagara River Recreation Trail and Queen's Royal Park, as well as a ten minute brisk walk into the two center (about five minute walk to the Shaw Festival Theatre). This quaint, vine covered three-story house converted to hotel shines in their customer service. They are hospitable, kind and incredibly accommodating. Quick to give recommendations, answer questions and schedule their free in town shuttle service if needed. The have a free wine and cheese hour every day (albeit a little lacking on the cheese part with only the house-made "beer cheese" a spicy and savory pimento styled cheese). The wine is also always the same, which gets old quick. Coffee and tea is also always available in the lobby as well as homemade cookies. They serve a continental breakfast daily, which is lovely, although just a little off. The room which houses breakfast is too small to accommodate all the guests, do just hope that everyone isn't an early riser. You can choose to sit out in the small terrace garden, which is a lovely addition to the hotel as well. Another odd fact about breakfast is they have servers to bring drinks and "manage" tables, although breakfast itself is buffet style. I think the servers honestly just complicate the already crowded process a bit, although they are over-the-top lovely! And breakfast itself is great, coffee and juice is ordered from servers while a bar of fresh fruit, meats, cheeses, breads, scones, cereal, toast with your choice of topping, yogurt and a hot item are all served. I think after spending some time in NOTL, I realized there are always tourists and people visiting. Things get used and run down quickly. You'll notice this with the carpets at the hotel although for the most part things are very pristine. The rooms themselves are very comfortable with large working electric fireplaces. Most have large bathtubs and showers, tv's (you can borrow DVD's--as well as boardgames!--from downstairs), wine glasses, ice buckets, etc. Unfortunately the rooms don't have refrigerators (I converted the in-room recycling bin into a make-shift fridge by filling it with ice), which was very inconvenient. Also, the lighting in the rooms is lacking, although the bathrooms do that some impressive built in magnifying mirrors (and hairdriers!) Also, the complimentary toiletries were very budget friendly. Room service will make your bed in the morning and restock any used, complimentary toiletries. Overall, while I did enjoy my five day, four night stay at Harbour House Hotel, it was truly the service that made the experience the most enjoyable. This is not a budget friendly hotel and for the price, I think some of the luxury aspect was missing. I would look into other options before staying here in the future.

A beautiful property on Niagara on the Lake. It is an Inn, which I prefer over the too personal B&B establishments. The main street is a nearby walk away, or one may call on the personal shuttle service to the main road. (This operates only after 4pm) Beds are comfortable, establishment clean, elegantly furnished, quiet, and service is attentive and polite. Only downside is no in-house restaurant for dinner. They offer dinner at a sister property which patrons may be shuttled to and fro. One morning I woke up to canons, yeah I jumped out of bed, what the heck? the War of 1812 was being re-enacted outside the window. lol But they do these kinds of things at Niagara on the Lake. Just be warned or check ahead. The canons can be heard anywhere and no fault of the Inn. Oh I had the best chocolate croissant in my life here, breakfast was supremely deliciously. I can't wait to come back. Perfect place to get some needed R&R.

A very comfortable boutique hotel. So welcoming and friendly, classy but not snobby. A comfortable room with a fireplace and an open plan that allows a good soak in the whirlpool tub without being stuck in a steamy, sterile bathroom. Oh! And those cookies were amazing!!! (And I am a cookie snob!) Too the whole experience with a delicious breakfast and this experience is hard to beat!!

I cannot say enough positive things about this place. It is located just a short walk from the lake just outside of the main little town area. When we arrived we were greeted by Sara who was very friendly and helpful. She offered suggestions on wineries and food for us (we are vegan) so it was a nice start to our stay. We were then personally escorted to our room where all of the nice features were pointed out. The rooms are nicely updated and our room had a fireplace. They also had a personal note written to us with fresh cookies. They host a social hour where a different winery from the area is featured with crackers and cheese. There are games to play and a dining area where you can sip wine. The breakfast was awesome! They offered a variety of fresh fruit, pastries, cereal and a homemade strudel. This is definitely our favorite place we have stayed this far on the trip. Oh and the parking is free in a lot beneath the building :)

Spent one night here while visiting Niagara on the Lake. Staff was great and helpful with things to do and places to eat. Rooms were very nice with comfy beds. They have a wine and cheese get together in the afternoon which was a lot of fun and a great way to meet other guests. Breakfast was part of the cost and was enjoyable. Free parking under the hotel. They offer a shuttle within about a 10 mile radius to area attractions, which was great. Defiantly would return

After looking at several locations in the ara for a quick get away we ended up at Harbour house due to the excellent customer service of the people I spoke to and emailed. Prompt answers with a very personal touch were the deciding factor and we were not disapointed with the room or facilty. Excellent breakfast included and free shuttle service around town.. would definately go back

A very charming place to stay in a fabulous town. I would visit again and not hesitate to stay in the same Inn. Beautiful rooms - large, quiet and well appointed. We stayed in 2 rooms as the suite was not available for our entire visit (someone else had already reserved it). Both had fireplaces and had their own uniquenesses which lent to the quaintness. Robes were complementary and there were fireplaces in each of our rooms. Service was good but not on par with top-rated hotels - I saw little evidence that they would go the extra mile. When we asked about hiking/walking trails, we were given vague guidance even though there were wonderful paved paths nearby. When we made reservations, we were told that there was a shuttle service and found out after we arrived that it was only available between 4 and 10 PM and had a very small service area (3.3 km). This information would have been helpful before we made the decision to forego a rental car. They did allow us to check out late on our departure date - much appreciated for such a small place. Breakfast was good and the area was cozy.

We completely enjoyed our stay at Harbour House. From the beautiful room to the delicious complimentary breakfast, to the inviting lobby, to the friendly and helpful employees, to the great location, it's a wonderful place to stay! Niagra On The Lake is charming with lots to do and great restaurants. We would definitely return and stay at Harbour House again.

This is a beautiful inn. Excellent service and amenities. Rooms are comfortable and well appointed with one of the most comfortable beds I have slept in. Their complementary breakfast is outstanding. It is a European breakfast with most items made in house. They also have wine tasting every afternoon. I highly recommend staying if you plan on visiting NOTL.

This is a lovely hotel situated next to the harbour (the clue is in the name!) and only a few minutes walk from the main street (Queen). The hotel is very comfortable and the staff are very attentive and helpful. Breakfast is served on-site however there are no dinner or bar facilities, which is not really a problem as there are so many great places nearby. There is a wine tasting every afternoon, but unfortunately e never made it back to the hotel in time, but it's a great touch for those wanting to become familiar with the local wines. We enjoyed a 2 night stay there last week and enjoyed every minute of it.

We stayed here in August and went to a show across the street. We absolutely loved our room! We were early, and there was a Keurig for our use and we were also able to find a free movie or two for later on while relaxing in a private waiting area. The staff was very friendly and accommodating! Would definitely stay here again!