Karen_Kingswinford
Google
It is with regret I write this review. We had such high hopes for Harbour View House after reading the wonderful reviews. However, our experience sadly wasn’t quite the same.||First I will acknowledge the positives. The staff are fabulous. Every staff member we encountered was friendly and helpful. |Secondly, the view from our room ( number 1) was incredible, spanning practically the whole of the town, harbour and beaches, furthermore the arranged parking is an absolute boon for which we were very grateful.|However, after saying that our experience began to fall desperately short.|Our first hiccup was that the radiator in our room didn’t work. Occasionally it was lukewarm, but on the whole it was cold. The room was a good size with draughty windows and only a heated towel rail in the bathroom. In addition, this was December and pretty nippy outside ( and inside now in our case) |There was a small portable heater in the room however its output was inadequate given the size of the room . |We went to the bar and brought this to a member of staff’s attention, he apologised profusely and said that room hadn’t been used for some days and there was probably no hot water either ( he was correct!) |He said another portable heater would be brought up to the room and he kindly comped our two drinks.|Sure enough there was another heater waiting for us upon our return , however, on plugging it in, sadly it didn’t work at all. I put a post it note on it for the cleaning staff but it remained in the room. Luckily my husband had a small blow heater in the car which we brought in and used. |For breakfast on our first morning we were served almost raw, uncooked poached eggs and lukewarm baked beans - we were disappointed to say the least. Breakfast had been mentioned as a positive on previous reviews, so maybe, as this was the Christmas and New Year holiday period, this was a one off? On day two, I opted for fried eggs, surmising that these would at least be hot and freshly cooked? However, my fried eggs were black in parts and totally inedible ( see photo) - I also had burnt toast and a burnt tomato to accompany the questionable eggs.|As a result of these two poor breakfasts, for the rest of our stay every day we walked down to St Ives and paid for our breakfast in a local cafe.|In addition, there was a large yellow stain on our shower tray, and a stagnant water smell emitting from the shower drain hole. We had to run the shower for five minutes to dissipate the smell. The bathroom fan, and toilet brush were also very dirty. ( see fan photo) |We felt there was no one to contact directly to address our concerns on the days it happened, no one to visit our room and actually see our radiator and bathroom odours. |We were two days without coffee tea and milk because we weren’t told on check in that they were on a table at the end of the corridor and not in the room as you would have expected.|To summarise, we were asked on departure how our stay had been and reluctantly we told the truth. The person on reception seemed genuinely apologetic and said he would be in touch via email on the 5th of January.Sadly, although I have waited in the hope that contact would be made, this never happened. We paid in full, £1220 for a 5 night stay, bed and breakfast. |Going forward, we hope that Harbour View House addressed our observations for their future guests.
