Hard Rock Cafe Puerto Madero

I usually make a point to visit Hard Rock Café whenever I can (as you can see on my profile), but this particular location was the worst food experience I’ve had. I ordered the baby back ribs, and they were honestly quite unpleasant strange texture and a taste that felt old. The coleslaw lacked any flavor, and the fries were undercooked and soggy. I mentioned it to the waiter but no action or solution was proved. On the bright side, the beer was good, and the staff provided friendly service. As expected, prices were high, but this one didn’t deliver the quality to justify the cost. Overall, I wouldn’t recommend this location for sure.

I had the most amazing time at Hard Rock Cafe Buenos Aires this past Thursday—it was my 90th Hard Rock Cafe visited worldwide, and it’s easily one of my favorites now. Mayra (AGM), bartenders Daniel and Gabriel, and especially Chef Christian made the night unforgettable. Christian was an absolute firecracker—so much energy and passion, and clearly a huge asset to the team. The service, atmosphere, and hospitality were all outstanding. I’ll be visiting the Iguazú Falls Hard Rock next week, and they’ll have a very high bar to live up to after this experience at Puerto Madero!

A very atmospheric and beautifully decorated place. I have visited Hard Rock Cafe many times in different parts of the world and it is always nice to see familiar artifacts and decoration in the same style. But the food was a complete disappointment. The steak was clearly boiled, not fried. The salmon was dry and burnt in places. The overall impression was improved by excellent service, but something needs to be done with the taste of the food in this establishment. I probably won’t recommend this place to my friends for lunch or dinner yet.

Typical hard rock cafe, with very polite and good service. The portion size of the food were smaller than in the US though. But, as always, the good thing about Hard Rock Cafes is that they are predictable and that you know what you are going to have regardless of the country you are at.

We went in for a couple of cocktails. No issues, absolutely fine, staff were nice. Our visit was on Sunday, 28 September 2025. What was really egregious was when we bought two t-shirts from their Hard Rock Shop, we asked if there were any multibuy offers and one of the female assistants was going to tell us something and her colleague signalled for her to be quiet. We went back the next day (Monday, 29 September 2025) to try and exchange the items because we'd changed our mind on the t-shirts we'd picked and was also told they had a "buy 4 for 3" offer on (which conveniently only started that day and not the day before), we asked if we could get a refund and then buy them again with two more t-shirts and was quickly told no, they don't do refunds. It had been less than 24 hours and we had the receipt and t-shirts with tags on. We realised that one of the girls on Sunday was trying to tell us that if we came back on Monday we could get a better deal but the other one stopped her (probably because we were English as if we were fluent Spanish speakers, we would have been told). They lost the sale of an additional t-shirt because of their stupid returns policy and stubbornness, so this was enraging and is what brought the rating down was their poor customer service and dismissive attitude to trying to help us out. We were tourists willing to spend money and buy some as gifts. Be careful when you go here as the staff are deceptive and unhelpful. We have complained to Hard Rock directly.

This is only about the store, not the restaurant. If you’re a fan or a collector, the Rock Shop in Puerto Madero is a must-visit. The staff here are incredibly friendly and helpful, always ready to assist with finding the perfect souvenir. Whether you're looking for cool memorabilia or stylish gear, they’ve got a great selection. It’s always a fun stop with top-notch service!

“During our visit to the renowned Hard Rock Cafe in Buenos Aires, we noticed that the dining area was notably small, yet clean and pleasantly cool. The stage, albeit small, was present. We ordered the ribs, which unfortunately didn’t meet our expectations. In contrast to other cafes within this chain, these ribs were undersized and lacked the expected flavors. There was a concerning scarcity of meat, yet an overabundance of fat, which didn’t align with the anticipated dish described on the menu. The waiter politely inquired if everything was satisfactory, to which I expressed my disappointment with the dish, mentioning that it fell short in terms of taste and portion size. Having visited the same chain in Chile just three days prior, I encountered a considerably higher standard for ribs, rendering the experience here quite contrasting. Following my feedback, the waiter acknowledged it and moved on, which might indicate it’s a norm in this establishment. The service was somewhat lacking; at times, the staff seemed to overlook the presence of patrons, despite the restaurant being relatively empty, with only four occupied tables. However, the cocktails were commendable, impressing us with the bartender’s skills. Unfortunately, the Wi-Fi wasn’t functional. On a positive note, the restrooms were clean and well-maintained

The best burger I have ever ate. The staff is so kind and supportive.