Steven P.
Google
We stayed for two nights at this hotel in June. We accidentally booked a smoking room through a third party website. When we realized this, we tried repeatedly to get the front desk to help us to change to a non-smoking room. My son has asthma and cannot stay in a smoking room. After quite a bit of discussion with the front desk with no resolution, we asked for a manager's phone number. They have us the number for the Director of Hotel Operations, Brandon Franklin. We explained the situation, took ownership for the fact that this was OUR mistake, but asked if we could simply switch to a non-smoking room. He was extremely helpful, found a solution for us and got us into a new room quickly. We really appreciated his help. Because of him, we have a very positive impression of this resort and will now recommend it to others.
The room was a little awkward in layout, but had an amazing view of the pool and Gulf. The pool at the hotel is lovely, well maintained and a very comfortable place to relax away the day. The casino was fun, not overly crowded and we actually won some money!
Overall, I highly recommend this resort if you are in our traveling through Biloxi.