Jessica Wade (.
Google
Was ready to give a good review last night, but then this morning happened. Had a great time last night walking the casino floor, playing some slots, being waited on by the friendly casino floor staff, and enjoyed dinner. Now, we drive an RV with an attached trailer so we called ahead and asked about overnight parking and we were told by the desk to park across the street from the sign, when we pulled in we verified with staff again where to park and were told to park across the street from the sign. So when I get a knock on the door this morning being told we aren't welcome there, I'm not just surprised I'm also not happy. If you want RVs to park in a specific area, other than where staff told us to, you need to mark it. You have self parking and everything else labeled so well, why not RV parking?? Do not sic your security guard on us, a female who seems to already have a reputation for being rude to Casino guests, when we were in the area exactly where staff told us to be. My husband has never had a good experience with Hard Rock, I've never heard anything good about Hard Rock either and this was my first experience, and both of us were hoping that perhaps this visit was going to make us both believers in the brand. That was certainly not the case. Would have been happy to have my overpriced coffee and breakfast from inside the casino, enjoy a walk on the pier right behind the casino before leaving, but when she came at us like that we couldn't leave fast enough. We travel all over the country, we're traveling entertainers, and this has officially been marked on our map to avoid at all costs. Not just because of the poor handling of the parking situation, but the area is not safe to park as multiple gunshots were heard in the neighborhood surrounding us. The only reason there are 3 stars is because of your staff in the casino itself, they don't deserve to be lumped in with your power-tripping security guard.