W2831ZPmikeb
Google
Stayed 6/25/25 - 7/1. Family with 3 kids; ages 17(b), 15(b), 9(g). Booked two identical rooms. Assigned building 9 which is farthest, but 10 min walk to Vibe City & Lobby, and near north end of pool. Two rooms; Rooms were ok; older, but adequate. Noisy in hall, above, and next door. Brought a fan to drown out, but no luck. Still slept ok bc of long days. Rooms/location I rate a 2.5.||Main pool is nice. Long, and while crowded, room to move (carefully). This pool was clean; however, pool near adults side (blue lobby) was dirty, though less crowded. Biggest complaint, no chairs and waiters mediocre (some take a long time, forget order, and don’t bring food, only drinks). Pools I rate a 4. Did not use waterslides at Vibe City, but they worked.||Food/Drink: drinks are fabulous; abundant, lots of bars, and heavy pipes right from the bottle. Specialty drinks at restaurants were great too. Brought thermos which they filled. Food, generally ok. Don’t waste your time at buffet for breakfast. Room service was better (but takes 30-45 mins). Lunch options poolside are limited. Hamburgers/hot dogs/fries, onion rings, etc. Pizza was not available most days. Dinners were hit or miss (Toro good, Zen hibatchi good, Zen sushi no good, Caio good first time, second no good). Good options and portions, but 3 star quality. Drinks, 5 stars.||Entertainment - lacking in my opinion. Very limited organized fun poolside. Music, but not much else. This meant I had to be in pool most of the time to entertain my 9yo. Went to two shows (Queen, must see) & Michael Jackson (skip - mostly lip syncing and dancing - 9yo liked it). Vibe City was ok. Loved the lazer tag - bowling, not so much (lanes are not well maintained and balls were chipped/limited). Entertainment 3 stars.||Overall, just ok. Wanted more, at times, but weather was rainy first couple of days, so maybe impacted activities and service. Did not use beach, despite main reason for staying here. It was too windy most days and water cold due to rain. Chairs poolside are hard to come by, as many reserved by butlers. We tipped for every drink, meals, room service, carts, waiters, etc. Witnessed most people not tipping, which surprised me. Wife used spa and salon and loved it (you pay 35% of cost after hotel credits - stone massage normally $410, paid $143). Mani/Pedi, paid $35 each. Bowling w/laser tag $73. Paid for private tour to Tallum/Turtles (enjoyed - budget $600 - $800 after hotel credits, depending on size of family). My two boys and I got stomach sickness two days, so be sure to bring bleach wipes and sanitizer and wipe down room daily. Bring lots of sunscreen, swim goggles, sunglasses, etc (cost to buy there is triple). Pray for good weather and lounge chairs poolside, which makes a difference.
