The Site Hotel ibiza

I had the absolute best experience staying at the Hard Rock for my solo vacation in Ibiza, and I could not be happier with choosing this hotel for my stay. Perfect location, amazing amenities, the room was absolutely perfect, and best of all, the service was exceptional. From the moment I arrived, the VIP team took such amazing care of me. Sami, I want to personally thank you for such amazing hospitality. You set the tone for my whole trip with your amazing vibes and warm welcome and I felt so secure knowing I could call or text you at any moment for anything I needed. I also had the sweetest surprise set up for me in my room on my birthday, and that was so special for me especially since I was traveling alone and was all by myself on my birthday. Thank you again, to all the staff at Hard Rock Hotel, and especially to the VIP TEAM!!! Every single one of you made this trip such an incredible experience for me and I will never forget it. Until next time!! 🥰🤘💕💃✨

Nice stay. Stunning atmosphere and service that matches the energy. Rooms were spot on and the whole place feels like a proper experience not just a hotel

We had an excellent stay in the hotel, the room, the view was wonderful. We really appreciate the breakfast moment with a lot of choice and I would like to thank particularly the kindness of the waitresses. I would like to thank warmly the staff of the kids club that take care of my son Samuel and still with the smile. The only negative point is that we were below the rooftop and the music was too loud the evening.

Amazing breakfast! We loved the service of the kind staff. Rosi was the best!! Great service. Always with a smile on her face. The food was excellent- fresh, flavorful and clearly made with care. Overall a great experience. We would definitely come again.

The room wasn’t very big, but that’s fine — it wasn’t bad overall. However, the amount of dust was a total disaster. When we arrived, there were long black hairs on the bed, clearly from someone who had made it, and that’s just not acceptable, especially on white sheets. There was dust everywhere, really everywhere — something I’ve never experienced in a hotel of this level. The staff and valet parking were friendly and well-organized, but the cleanliness completely ruined the impression.

We’re so excited about the upcoming changes and new name! But what truly makes this place so special are the people who work there. They’re the heart and soul that make every holiday unforgettable. A special mention to Juan and Nicole and the whole team at the beach cabanas working tirelessly under the sun, always with a smile. Carlos, always so attentive, kind and genuine with an incredible team at the Beach Club. Jose and Dani, you’re both such a delight, always so charming and friendly. María, my “music twin” from Hugel, so lovely and full of good vibes. Cristina at breakfast, absolutely wonderful. Maite, she’s everywhere! Always so helpful, caring and attentive. Yeray at reception — friendly, polite and always ready to help. And Rosi, from the early mornings at breakfast, she makes you feel truly special. So full of joy and always ready to help. She made our wedding anniversary unforgettable with a beautiful surprise in the room. We already miss you all and can’t wait to come back to see the new hotel and of course, the best team ever. Thank you for making every moment so special. ❤️

Hard Rock is our favorite hotel by far in Ibiza. We love everything about this place and come every year. From the pool parties, to the kid friendly environment to the rooms and service, it just has been a wonderful summer. Also the kids club is a great place to drop off your little ones, they have a blast there with the amazing staff. The gym and hair salon are also amazing. Can't wait to come back next summer!!

Hard rock hotel is quite a mixed bag. It is advertised as a 5 star hotel, but it misses out on quite some things to really be 5 stars. First the positive. The staff is mostly friendly and willing to help. The suites are fine in terms of space and the breakfast is outstanding. The bars are ok, expensive, but you know that beforehand. The food is mostly very good too, Tatel however, had good food but not so good service. I also don’t understand why the music has to be so loud in that restaurant. Annoying. The ambiance and decoration is really good though and it breathes quality. Then the downsides. The state of the hotel and the rooms is absolutely horrible. In a 2 star hotel you get better maintained rooms than here. The curtains were mostly hanging lose, the sofa was so dirty that it was not cleanable, the bathtub didn’t drain water, the door to the outside didn’t fully close causing outside noise to be more present than necessary, other furniture was so dirty that it wasn’t cleanable anymore, no coffee machine but very cheap bags of instant coffee, the hairdryer was so completely dirty and overused we only touched it with a towel. We called maintenance 3 times but we could actually call them up all day. Same goes for the elevators. Elevator decoration is just falling off the elevator walls… that’s not 5 stars. ||In general I would recommend going to the other side of the island and visit the clubs by taxi (which can be very busy though). At least Hard rock hotel Ibiza is simply not worth the 5+ stars money you pay.||Oh right, one more thing. We visited the party children of the eighties 2 times. The first time was great. The second time you had an act “La Union”. I’m not sure if it’s just some Spanish cult, but can you please never invite them again? That was so bad.

If hell had a hotel, this would be it. This place is an absolute disgrace to hospitality. The level of incompetence, disorganization, and sheer laziness on display here is almost impressive - you'd think it was some kind of social experiment on how bad a hotel can get before guests riot. From the moment you arrive, you're greeted not with warmth but with chaos and indifference. Check-in? Hours of waiting for the room you booked in advance. Room service? Nonexistent. The mini bar? Stocked with half-drunk bottles, and yes, they'll gleefully charge you for them anyway. Their restaurants serve food so bland and low-quality that calling it "edible" feels generous. Breakfast looked like a health inspection horror show, filthy, unsanitary, and clearly handled by people who've given up on life. The staff? A masterclass in rudeness and apathy. Ask for your room to be cleaned, and you'll get attitude, eye rolls, and maybe even a verbal lashing from housekeeping. And if by some miracle they do show up, don't expect the bed to be clean, ours had hair and actual blood stains. When we reported it, they refused to fix it. Refused. The water in the tub looked like it came straight from a sewer. It's not just unpleasant, it's unsafe. Whoever manages this circus should be ashamed. Hard Rock should remove their name from this embarrassment before it ruins what little reputation they have left. Final advice: run. Don't walk - run away from this disaster disguised as a hotel.

Paid the premium for the best hotel in Ibiza and was NOT disappointed. Let me first start off by saying our room was INCREDIBLE. We booked the platinum Jr suite with ocean view and loved every second and every inch of it ;). The view was incredible and the hot tub was to die for. The bed was ridiculously comfortable and the staff extremely accommodating. I highly recommend opting in for the breakfast buffet as it is one of the best I've ever experienced, comparable to legendary Las Vegas buffets. Fresh fruit and juice bar, omelette station, all the foods you can think of, Iberian ham etc etc. if you're going to Ibiza, STAY AT RHE HARD ROCK. Walking distance from many great clubs, convenience stores very close, souvenir shops all around. Great restaurant in the hotel as well. The pool is a must and the ocean front beach was amazing.

La estancia ha sido genial. El hotel es súper bonito. Todo el equipo que trabaja allí súper amable, especialmente el departamento de F&B. La comida estaba buenísima y los cocktails sensacionales! El vallet parking y la seguridad super simpáticos. Mil gracias a todos. Aunque haya música en la piscina en las habitaciones no se oye, al menos en la mía. Teníamos jacuzzi en la habitación, fue estupendo! Volveré!

Beautiful hotel and amenities, parties and very close to clubs. Food was great and staff were nice and helpful :) would recommend

An exceptional hotel resort. The rooms were gorgeous and they had lots of options in their tower and villas. Multiple nice restaurants, a good gym, salon and spa. All were top of the line. It's also a short walk from 2 of the best clubs in Ibiza and sits on the beach.

Great for kids, kids club is free and they do a good job. Our suite was ok, I don't like that the bathroom is in the bedroom and the shower and toilet lights are sensors so they do go on in the middle Of the night. AC works good, breakfast was good, food at pools were good, room service is only ok. Be aware you are next to the airport so you hear planes 7am- midnight, bring earplugs, loud music at the main pool which is nice, Friday nights the have an outdoor club and play really loud music til midnight, good for an older crowd, maybe not for children, hopefully they can sleep through the noise. Overall, ok place, but not what I paid per night at the suite or €1300, food was very expensive, but very good at the pool area.

A group of us stayed at the Hard Rock in Ibiza last week to celebrate a 40th birthday. I really can't say enough about the service at the Hard Rock. From the moment we arrived, we were treated like VIP. The staff went above and beyond, both in planning several surprises for the birthday girl to helping us arrange transportation, providing us with recommendations, and routinely reaching out to make sure we were being well taken care of. The property is beautifully stylish, the rooms were immaculately clean, and the views were to-die-for (we could see the beach from our shower). We ordered room service a couple of times during our stay and the food was excellent (have the fish & chips). I would not hesitate to return to the Hard Rock and really couldn't think of staying elsewhere.

Had a magnificent time at the Hard Rock Hotel in Ibiza. What really made the trip was the professional service provided by the management team of Dorela and Orsy. They seemed to be on top of everything in the hotel. When we needed something they were there. The rooms were immaculate, the food is top notch, the staff warm and welcoming, and security very attentive to the grounds. This is what a vacation/holiday is all about.

We arrived late, no line and it took 2 agents to check us in. Going up up the stairs there was some white debris on steps plus paper towels, which it was the next day and next. At the front desk they told us to leave the luggage cause they will bring us and show us where is the room, that didn't happen. After an hour we went down and picked up the luggage.Found hair on the sheets , room was not dusted at all, there are 2 tvs and using a remote on one controls the other in the same time so we couldn't watch anything on the other unless you wanted to watch the same thing. Bathroom was not clean and brown stain on the wall. Housekeeping was knocking at the door every evening with little trinkets but only for 2 but we were four. There was no communication between departments at all. They charged us upfront for breakfast and parking - we were not given an option for self parking. At check out they wanted to charge again for the parking. Took another 30 min to he checked out even i was the only person checking out. Valet was always on point. Front desk or the website forgot to mention that there was construction happening all around the hotel, every morning @ 330 am was hearing trucks backing up. Room door was taller then the floor about 4 mm the wind was just coming through and you can hear the wind whistling.

I booked the Hard Rock in January 2020 prior to COVID on Expedia. Paid 5000.00 USD up front. I also purchased the trip insurance. COVID hit and I applied for a refund through Expedia who dumped it on to Hard Rock who dumped it back to Expedia. They offered only a one year delay. COVID was still around in July of 2021 and travel was sketch at best. Needless to say, I lost 5000.00 USD and will never see it again. I'm sure the hotel itself is great but their policies are horrible. It is now May of 2022 and this still bothers me.

BEAUTIFUL Hotel and STAFF!!! My new husband was a guitarist for LA Guns, We honor the Universal language of Music & Love which is so powerful. The staff surprised us with a romantic champagne breakfast and a Rock N' Roll Show that we will remember and share a lifetime. They really went beyond the call of duty and we highly recommend meeting with Angel, Alex, Douglas or Daniela at the concierge, always a smile and very courteous with their time. WE love You Hardrock Hotel and Staff, Best memories EVER!!!

Awsome place to be , nice Pools good bars frendly people ... Spa restaurants Shop ... Good service

horrible check in. staff don't care. never book with them when the you are playing so much for a suite you would expect the service to be on par. The are ass clowns here. Learn and educate their staff on customer service instead of giving some run around bull shit excuse.

Great hotel with great pool scene. The staff here are all super friendly and helpful. Would stay here again.

Everything was great except rude service by Dorella at reception. She was clearly upset or frustrated with her job and took it out on guests.

we arrived to ibiza for the week of our life, we love the country and love the edm music, we came from los angeles and looked forward to the greatest week. checking into the hotel was good and room, view and location excellent. first night after a night of clubbing we ended up at our beach at the hard rock hotel to have a late night swim with friends. our shorts with wallets, phones and passports on the benches. group of men assisted by the hotels security sneaked to our bench and stole all items. suddenly one of our friends started yelling so we ran to them and security didnt help at all. when we confronted the theifs security had walked away and the men were defensive and they ran once we confronted them, again security was no help at all. we ran to the lobby and the manager (bald guy) was a pointless and useless mess, kind of like spain's sad economy. all security staff was aggressive and rude to us and protected their worthless employee. we saw the security talking to the theifs. police came and was completely a waste of space and air, no manager has called us from the hotel, we have no credit cards and no way to pay for additional purchases. hard rock has the worst customer care and security is full of thieves. we will make the best of this trip and continue to hate the staff at the hotel and love the nightlife in ibiza. paying $800 a night i rather have stayed in the gutter, probably safer.