Hard Rock Hotel Ibiza

We’re so excited about the upcoming changes and new name! But what truly makes this place so special are the people who work there. They’re the heart and soul that make every holiday unforgettable. A special mention to Juan and Nicole and the whole team at the beach cabanas working tirelessly under the sun, always with a smile. Carlos, always so attentive, kind and genuine with an incredible team at the Beach Club. Jose and Dani, you’re both such a delight, always so charming and friendly. María, my “music twin” from Hugel, so lovely and full of good vibes. Cristina at breakfast, absolutely wonderful. Maite, she’s everywhere! Always so helpful, caring and attentive. Yeray at reception — friendly, polite and always ready to help. And Rosi, from the early mornings at breakfast, she makes you feel truly special. So full of joy and always ready to help. She made our wedding anniversary unforgettable with a beautiful surprise in the room. We already miss you all and can’t wait to come back to see the new hotel and of course, the best team ever. Thank you for making every moment so special. ❤️

I had the absolute best experience staying at the Hard Rock for my solo vacation in Ibiza, and I could not be happier with choosing this hotel for my stay. Perfect location, amazing amenities, the room was absolutely perfect, and best of all, the service was exceptional. From the moment I arrived, the VIP team took such amazing care of me. Sami, I want to personally thank you for such amazing hospitality. You set the tone for my whole trip with your amazing vibes and warm welcome and I felt so secure knowing I could call or text you at any moment for anything I needed. I also had the sweetest surprise set up for me in my room on my birthday, and that was so special for me especially since I was traveling alone and was all by myself on my birthday. Thank you again, to all the staff at Hard Rock Hotel, and especially to the VIP TEAM!!! Every single one of you made this trip such an incredible experience for me and I will never forget it. Until next time!! 🥰🤘💕💃✨

We had an excellent stay in the hotel, the room, the view was wonderful. We really appreciate the breakfast moment with a lot of choice and I would like to thank particularly the kindness of the waitresses. I would like to thank warmly the staff of the kids club that take care of my son Samuel and still with the smile. The only negative point is that we were below the rooftop and the music was too loud the evening.

Amazing breakfast! We loved the service of the kind staff. Rosi was the best!! Great service. Always with a smile on her face. The food was excellent- fresh, flavorful and clearly made with care. Overall a great experience. We would definitely come again.

Hard Rock is our favorite hotel by far in Ibiza. We love everything about this place and come every year. From the pool parties, to the kid friendly environment to the rooms and service, it just has been a wonderful summer. Also the kids club is a great place to drop off your little ones, they have a blast there with the amazing staff. The gym and hair salon are also amazing. Can't wait to come back next summer!!

The room wasn’t very big, but that’s fine — it wasn’t bad overall. However, the amount of dust was a total disaster. When we arrived, there were long black hairs on the bed, clearly from someone who had made it, and that’s just not acceptable, especially on white sheets. There was dust everywhere, really everywhere — something I’ve never experienced in a hotel of this level. The staff and valet parking were friendly and well-organized, but the cleanliness completely ruined the impression.

Hard rock hotel is quite a mixed bag. It is advertised as a 5 star hotel, but it misses out on quite some things to really be 5 stars. First the positive. The staff is mostly friendly and willing to help. The suites are fine in terms of space and the breakfast is outstanding. The bars are ok, expensive, but you know that beforehand. The food is mostly very good too, Tatel however, had good food but not so good service. I also don’t understand why the music has to be so loud in that restaurant. Annoying. The ambiance and decoration is really good though and it breathes quality. Then the downsides. The state of the hotel and the rooms is absolutely horrible. In a 2 star hotel you get better maintained rooms than here. The curtains were mostly hanging lose, the sofa was so dirty that it was not cleanable, the bathtub didn’t drain water, the door to the outside didn’t fully close causing outside noise to be more present than necessary, other furniture was so dirty that it wasn’t cleanable anymore, no coffee machine but very cheap bags of instant coffee, the hairdryer was so completely dirty and overused we only touched it with a towel. We called maintenance 3 times but we could actually call them up all day. Same goes for the elevators. Elevator decoration is just falling off the elevator walls… that’s not 5 stars. ||In general I would recommend going to the other side of the island and visit the clubs by taxi (which can be very busy though). At least Hard rock hotel Ibiza is simply not worth the 5+ stars money you pay.||Oh right, one more thing. We visited the party children of the eighties 2 times. The first time was great. The second time you had an act “La Union”. I’m not sure if it’s just some Spanish cult, but can you please never invite them again? That was so bad.

This was both my first visit to Ibiza and my first time staying at a Hard Rock property. What should have been a memorable and enjoyable trip was instead marred by several issues: 1. Cleanliness: Upon checking into my room, I found it was not thoroughly cleaned. There was a significant buildup of dust under the sink, suggesting that area hadn’t been attended to in quite some time. Additionally some of the pillows had grey and black marks on them, so they were not cleaned thoroughly or properly. We also had to beg for additional towels and the staff was extremely stingy with giving us anything additional or even paying attention to any of our requests for cleanliness concerns. The bathroom door in the room was almost off the hinges and it was a safety concern, which they did address eventually, but the door was still lopsided and about to fall throughout the stay. 2. Lack of Staff Awareness: Throughout my stay, I encountered consistent confusion among staff regarding hotel events. I missed out on several key activities simply because no one could provide accurate information. This lack of coordination was incredibly frustrating. Additionally, the staff would constantly make mistakes, like charging us incorrectly for a meal at the Tattel restaurant. 3. Customer Service: Sadly, the service I received was some of the poorest I’ve encountered at a hotel of this caliber. Staff were often unapproachable, dismissive, and difficult to find when assistance was needed. Basic inquiries felt like an inconvenience to them, and any request—such as room service—was met with significant delays. 4. Lost Property Handling: An Perhaps the most upsetting issue was the loss of my watch, which I accidentally left by the pool. When I returned to retrieve it, staff showed little initiative in helping me locate it. Instead of checking with nearby venues like the bar or asking colleagues, I was simply told to visit reception repeatedly, where I received no updates or support. This watch was very dear to me and was valued at $500. Given the premium price I paid for this experience, I expected far better. It’s extremely disappointing that such a reputable brand could offer such inconsistent service. This was my first stay at a Hard Rock hotel, and unless meaningful steps are taken to address these concerns, it may unfortunately be my last. I hope you’ll take this feedback seriously—not only for the sake of future guests, but to restore trust in the brand.