Hard Rock Hotel Marbella

We had such an amazing experience thanks to the incredible service around the pool from CR7! 🌟 His prompt and impeccable service with drinks was outstanding, and he was always happy to answer any questions we had about the hotel. You can really see how hard he works—he never stops, always engaging with guests, and helping in every way he can. Truly one of the hardest working and friendliest people we met during our stay. WE LOVE YOU, CR7!!! 😜💯

Excellent stay at Hard Rock Marbella The hotel was luxurious and had all needed amenities. The room size was good and very clean. Bathrooms were also spacious unlike the other european brands Breakfast had quite a spread with live counters. Lots of dining area both indoor and outdoor. The hotel also rests another restaurant at the pool level. Overall a good experience

CR7 is an outstanding member of the team around the pool and bar. He is incredibly hardworking and a true credit to the hotel. Always welcoming and friendly, he goes above and beyond to make sure guests are well looked after. His service is consistently prompt, and drinks are always served quickly with a smile. CR7 really helps create a fantastic experience around the pool, his dedication never goes unnoticed ⭐️⭐️⭐️⭐️⭐️

My stay at this hotel was absolutely wonderful! The facilities are clean, comfortable, and well-maintained, but what truly made the experience exceptional was the service. I want to give a special mention to Pedro, who went above and beyond to make sure everything was perfect. He was always friendly, attentive, and genuinely cared about making guests feel welcome. Pedro’s professionalism, kindness, and attention to detail truly set a high standard for hospitality. Thank you, Pedro, for making my stay unforgettable!

Well, my six-day at the Hard Rock Hotel Marbella turned out to be more of a broken record experience. Let me paint you a picture with the two stars I'm giving them, one for the genuinely great pools, another for the convenient beach tunnel. Let's start with the hotel's signature scent, an aggressive herbal perfume that follows you around like an spiritual guide. Then there was the pool bar staff, who performed an impressive synchronized routine of not seeing me. When I finally managed to order a non-alcoholic mojito (clearly stated, for health reasons), what arrived was the fully loaded version of alcohol. So, thank you for potentially compromising a guest's health! Our room provided unexpected entertainment when the curtain decided to make a dramatic exit from its rails on night three. The maintenance team was quick to diagnose and they fixed it the next morning, absolute great job! However, the real comedy came when housekeeping "cleaned" our room, leaving behind what I can only describe as a dust museum. The bed sheets felt like sandpaper, and it took six desperate requests until 8 PM to get fresh linens. The crowning glory? Discovering that tea, coffee and sugar inside the room are apparently first-night-only trophies. For a six-night stay costing serious money, being denied a sugar packet really makes you feel special as they said it was only for complimentary on the first night. and about more than €600 "welcome" deposit – because nothing says "we trust you" like holding nearly a thousand euros against the possibility we might steal the towels. And the irony? This generous security gesture couldn't even secure us a sugar and tea packet after day one. We travel quite a bit, but Hard Rock Marbella has truly composed a unique symphony of failures. The pools are lovely, but you can't exactly swim your way away from poor service.

I had the pleasure of being assisted by Elena at the VTP Desk in the Hard Rock Hotel Marbella, and she was absolutely amazing. From the very beginning, she was professional, attentive, and incredibly friendly. She went above and beyond to make sure everything was perfectly organized and that I felt well taken care of. Elena combines efficiency with a warm and welcoming personality, which truly makes a difference. It’s rare to meet someone who works with so much passion and dedication, and she genuinely made my stay even more enjoyable. Thank you so much, Elena – your excellent service and positive energy didn’t go unnoticed. You are a real asset to the Hard Rock Hotel team, and I wish you all the best for the future!

We’ve been to Marbella many times, but this was our first stay here and we loved it. At check-in there was some confusion with the room we booked, but the staff were very helpful and showed us different options. We ended up with a huge room overlooking the pool. The pools are fantastic — families with kids usually gather at the lower pool, while the one on the higher floor is more adult-oriented and has a great pool bar. It was perfect for us. The beach is just a short walk away, and the hotel even has the casino of Marbella in the same building so there’s always something to do. Overall, a wonderful stay and we’re definitely coming back!

READ BEFORE BOOKING! Absolutely Disgusting and Unhygienic – Avoid at All Costs! This was one of the worst hotel experiences I’ve ever had. The place was dirty, unhygienic, and clearly not maintained to any acceptable standard. Ants were everywhere – in the room, on the walls, even near the bed. Completely unacceptable. The food was awful – lukewarm, watery food and tasted like it had been sitting out for hours. Room hygiene was nonexistent. Our room was barely cleaned, and we didn’t get fresh sheets for a week! For the price we paid, this was an absolute disgrace. I would never return and strongly advise others to stay away.Only good thing was the location was easy accessible!