Hard Rock Hotel Marbella

The hotel has a fantastic historic musical style with the decor, rooms and hotel were spotless . Bar staff and restaurant staff were very friendly and professional. Food was well presented and very tasty . We had 4 days of rain while there so we expected the pools to be closed as they were , not the hotels fault. The only complaint I have is I am still waiting for my €200 deposit 4 weeks after my stay .multiple emails sent and only 1 reply saying the deposit had been released for payment, No response from latest emails so I have assumed It's not coming and for this reason I will not be booking this hotel again and will advise all not to book . It may just be €200 which won't leave me broke but there are others who would feel this action of theft , to use a strong word for that's what it is .

DONT COME HERE. This is not a 4 star hotel, more like a 2/3 star. Pools are closed, they don’t have vip check in, paid for parking for 2 nights and they don’t even have a valet. Only 1 bar open in the whole hotel. Clearly they have a staff f issue. We have Expedia vip, and we were treated like peasants and put in a room with NO AC with NO UPGRADES. The place is completely disorganized and no one to hold accountable. The place needs a refresh and it is not kept well. DONT WASTE YOUR MONEY, THERE ARE BETTER HOTELS IN MARBELLA THAT ARE CHEAPER. For the VIP Check in, no one was there when we arrived, no one there while we stayed our stay, no one there when we left. How can you accommodate VIP guests when no one is working the vip section? I mean just look at my photo, not one soul in there. For parking they say they offer parking, How do you offer parking when you don’t have a valet staff member working for you? Look at my photo, not one soul! Furthermore I was refunded at check in due to this exact issue as we paid for parking for 2 days and the reception said there is no valet. We were not given a upgrade at check in as we were supposed to as Expedia VIP, when we complained about no AC in our basic room, we were moved to another basic room that was supposed to be “cooler temp” this was NOT an upgrade by any means, the room was the exact same, there was STILL NO AC, and the view was a little better but not worth the headaches of the property Also, you should know….because we had issues, the manager said he wanted us to sign an NDA so we wouldn’t post our experience but they are so disorganized they forgot to make us do that as well!

I had the most incredible treatment at the Rock Spa. It was called Wrap Remix and was a combination of body scrub, massage and facial and I have to say it was one of the best experiences of my life! Lisa is an excellent therapist, in fact one of the best I have ever experienced and her vibe and energy just really made for such a relaxing and fully nourishing experience. I also just loved the music and even the bed had a built in base. I highly recommend this treatment and also the the wonderful therapist Lisa

Best hotel in Marbella! The overall quality ensures you’ll have a wonderful stay. From perfect rooms with sea view, to wonderful food across the different restaurants and buffés. Perfect location next to Puerto Banus and minute walk to the beach. Different pools and bars on the premises. The 10/10 service from the staff really is the cherry on top. We’ll be back!

We had a wonderful time and loved the experience and it was a great place to stay with a family. The staff were very helpful. Rooms were great, neat and clean. Pool was amazing.

Best hotel ever !! I must say, never seen better service at the bar of a hotel , Rodrigo and Victor were the most professional , polite and helpful. I wasn’t feeling too well with a cold, and Rodrigo the barman made me an amazing Tea with Ginger and Honey with Mint. People that love their job and enjoy having guests is rare to find today. You will find them at the Hardrock Marbella ! The room was beautiful and super clean also, the maids as well was super professional and nice. I will definitely come back. Thank you Rodrigo and Victor for everything. I will definitely come back and recommend this hotel to all my friends and family !

Very pleasant experience at this property. Saad went above and beyond to ensure customer satisfaction was met. The suite room was spacious and bathrooms were updated. Very easy walk over to the casino in-doors. Would recommend this hotel based on the guest experience and interaction with Saad. Thank you for making our time memorable.

We had such an amazing experience thanks to the incredible service around the pool from CR7! 🌟 His prompt and impeccable service with drinks was outstanding, and he was always happy to answer any questions we had about the hotel. You can really see how hard he works—he never stops, always engaging with guests, and helping in every way he can. Truly one of the hardest working and friendliest people we met during our stay. WE LOVE YOU, CR7!!! 😜💯