Mattias H
Google
For the most part, the staff was pleasant. The first floor is cozy and nicely decorated. Breakfast was included with our room and had a good selection. The location in Bath is excellent.
In a Scandinavian context, the label ‘boutique hotel’ raises certain expectations that were not quite met here. The biggest issue for us was, unfortunately, a heatwave during our stay. Our room was at the very top of the building. With no AC, it became incredibly, unbearably hot. We were out most of the day and in written contact with the hotel about practical matters. When we asked for a fan, they simply stopped responding.
One could, of course, have pushed harder, but in the hotel business – especially if presenting as a more premium option – guests shouldn’t need to push or request such basic things. It would have been welcome if the hotel had made a greater effort to make the stay more comfortable.
We were on a longer trip through England with heavy luggage. Since there was no elevator, we had to carry our bags up the narrow staircase. Also very hot.
The nights were long – it was extremely difficult to sleep in a room that stayed above 30 degrees. We had to leave the windows and shutters wide open. Aside from the loss of privacy due to neighboring buildings, this also let in all the noise from the busy street below: pub crowds, countless seagulls, garbage collection early in the morning, and deliveries to nearby businesses. Very little sleep.
Check-in itself was smooth and easy to do online in advance. At that time, we were informed that the bathroom shower was dripping. We were told it was silent and wouldn’t disturb us, but that someone might stop by to check it, provided it was fine with us. Of course, we agreed, and were promised advance notice. In reality, a plumber later just walked straight into the room without warning. He apologized profusely, countless times, but still – if you say you will give notice, then you should actually do so.
