Benedict A.
Yelp
Stayed here over the weekend during our trip to Cebu. Therr are many positives to this hotel. Such as the elegant entrance into the hotel. A nice use of a small space. They have very helpful and patient staff, starting with the people who opens the car doors to the people who open the front doors to the desk, to those at the eating area and deck. Everyone throughout is helpful and friendly, really elevating the experience. Also they greet u at the front desk with a cold ginger drink which was refreshing.
They served complimentary breakfast for us, but lunch and dinner there is a fee. For breakfast their is a large variety of choices to choose from, from hot foosds, pastries, to someone cooking hot food items. Their coffee here tastes good as well.
In regards to the room, it was quite spacious and comfortable. The beds we had were 2 full size beds that were firm and comfortable. The ac worked well. And the rooms were quiet.
I really enjoyed the upper deck. Where they serve drinks and meals as well as appetizers. Its divided to a smoking area and a nonsmoking area. The breeze felt great. And the vibe and lighting was nice. At 9pm they had a live band which was nice to listen to. Their alcoholic drinks were also good, not to mention cheap compared to American standards. I had 3 drinks and it was less than 10 USD.
If it ended there i wouldve given them 5 stars. But the things I did not like cannot be overlooked, such as:
1. We had 3 rooms reserved when we checked in. They were on 3 different floors. And our key card only alliwed us access to the floor our room is on which was highly inconvenient. I understand the premise of safety and all but dude, u knew we were coming, couldn't put us in the same floor?.... also they only gave us 1 key card. But there were 2 of us. And u require a card in the wall to have the lights and ac running. We had to ask for another key card which was, inconvenient.
2. They wouldn't let us have a late check out without an added fee, which is like why? Other hotels let us do that.
3. The shower/bathroom needs improving. I just didnt like the function of the shower. Its hard not to get wet when turning on the shower. And why r the light switches outside of the bathroom?
4. Upon checkout. They checked the room and said we took a face towel because there was only 1 in there. Why would we take a face towel? How about they only gave us 1? I didnt like their insinuation.
If it werent for those 4 things this wouldve been a solid 5 star review. But it was a nice stay nonetheless.