Harrah's Lake Tahoe

Pros: Location convenience. Two full bathrooms. Comfortable bed. Over a dozen outlets throughout the room. Strong A/C on this visit. Last year in a non smoking room the air reeked heavily of smoke and the A/C didn't run. This year, the non smoking room only occasionally smelled of smoke but it also smelled like raw sewage which was simply gross. The refrigerator was broken and non functioning. It was surprising to see a wide stretch of duct tape across the window frame to seal it? The carpet buckled from one end of the pathway to the other. The sofa had a large circular soil stain on the seat cushion and all the furnishings were well worn. We didn’t spend much time in the room anyway so it wasn’t a big deal except for the smell. Our stay was only two nights. I did call housekeeping about the broken fridge our first evening but nothing became of it. It was not replaced. I kept my sandals on when I walked across the raised, buckled carpet that looked warped…I wondered if there had been a sewage pipe leak that flooded the floor resulting In that odor and damaged carpet. No point in telling the staff. They were not responsive with the broken fridge to begin with. Try Harrah’s at your own risk.

We loved our stay. I do agree the hotel is in need of updating and it is in fact going through that now. I think it will kick up in high gear once Harvey’s is done. |The staff here was amazing everyone we were in contact with were awesome. |The two bathrooms is fantastic and the huge closet , the room was very comfortable for us the window even opens a bit ( not a fan of sealed buildings so this was a big plus for us.)|We ate at Sapori and Friday station both were incredible Sapori the food , the service by Emma very attentive without bothering us. We were celebrating my husbands birthday and she brought out a special chocolate mousse with a candle. Great touch Emma. |Friday station did not disappoint, Tony’s “ enthusiasm” was amazing Tony really made our night special. Give both these servers a raise they deserve it. |We will be back, thanks Harrah’s for a great getaway!

I’ll start by saying I’m not much for casino resorts, but in a pinch they are usually a great and mostly luxurious option… but this place? No. Our AC was not working correctly, there was literally trash behind every furniture piece, the sheets didn’t feel clean… and the worst part? A massive bug flew out of nowhere when we were trying to sleep. We had two free nights, and ended up booking our own hotel for the second night because we were so disgusted. Not to mention the whole main floor smells like cigarettes.

We got in verrry late ( like 2 am ) and Joseph at the front desk was able to accommodate us & start our trip off to an amazing start! He was very friendly, funny, and professional and made the check in process seamless. The vibe of Harrah’s is very nostalgic and we felt so comfortable. Our room had a beautiful view & great vintage decor… and CLEAN!!! Super walkable location near everything & the tables were hot ! Def a great place to stay, drink, and play !!! Bet more win more !!

It’s old and it appears it’s been a while since its last facelift; but it was what we expected and was clean and friendly. Breathtaking view from our room. Priced reasonably. The Spa was excellent. Loved the 2 bathrooms. No blow dryers; glad I brought mine. Good location.

All I can say about this hotel is that it is extremely spectacular. This has became my favorite hotel in South Lake Tahoe. It has an extremely good arcade with a high quality pickleball set and even a football as prizes. My son got very lucky at this arcade and you will probably get lucky too. This hotel is at the center of South Lake Tahoe, making it a big hit. The rooms have 2 bathrooms, which is very useful for big groups who want to stay at this hotel. I would definitely recommend this hotel to you guys and girls, the viewers.

Great place . Much better then before . Especially Caesar republic ( Harvey’s)|Is great . Their high limit tables are much better. Pit boss Maria Ortiz is very nice and professional. So is Dealer pomp is always very friendly. Cristy is very nice.

So having a terrible experience. Got here around 7:00pm today. First room 1435 was an absolute wreck, had a hole in the wall next to the tub with some kind of wierd mold. The couch was creepy gross, so stained and dingy. The furniture was shabby. The room looks like it's been beat up and abused for like 20 years, it's in very very worn out condition. Next room 820? Was a remodeled room so the furniture was good but... It had a hole in the ceiling above the tub, the bathroom and hall lights didn't work and the toilet was running non stop. Third room 1331 also looks like 20 years of hard abuse and no maintenance but at least the bathroom has a light and there are no holes in the walls. Took us an hour of musical rooms back and forth to the front desk. The girl at the desk was nice enough but the whole experience was exhausting and a real buz kill. Called for 2 more towels and got them at 9:45. Sat in the room and waited till 9:15 for our bags to arrive from bell, had to ask 3 times. With our bags finally here I was able to have a shower and the hot water in the shower was dismal and the handle seems broken. My husband worked on it for like 10 minutes fixing it. It works better now but still not right. Also the toiletries are horrible so bring your own soap and shampoo. Beds are hard and you should bring your pillow from home. It's definitely not a Marriott or Hilton brand hotel where they care about guest comfort - it's more like an old Motel 6. Saw so much more I could mention about the poor maintenance having traveled back and forth along 3 different floors but I'll stop there. My advice stay at Bally's or Harvey's. I'm debating dealing with the hassle of moving hotels tomorrow. So far a very frustrating start to our vacation and it totally ruined the dinner reservations we had. The reply from management was laughable, they literally could have contacted us we were at the hotel at the time they replyed to this review. A manager never tried to even talk to us. We were back and forth to the front desk 4 times in 2 hours vefore we could finally get into our room so they had every opportunity to talk to us. We checked out two days early ending our trip because we never had hot water in the shower and called multiple times.

Been a while but loved the attentive service. The food choices were excellent and the ones we picked were delicious

It's been years since I've been back to Harrah's, let alone SLT. I was disappointed to hear the Forrest Buffet is no longer around. We gambled a little with a new electronic craps table. You sit around the table and manage your bets on your own screen, but if you are the shooter, you still roll the dice. They only have the stick person. It was pretty cool. But still didn't have the feel of the live table.

Decent room, dusty and food left on the floor. Next morning no water, hours later only cold water, then water is fixed, I called at 5am even Security didn't know. Next morning no water, then boiling water, hours later water, we decided to check out a day early. Cafe is overprice and construction is going on Sorry Harrahs this place needs to be shut down New owners trying to get rich while guests suffer

My husband and I decided to do a last-minute getaway this past weekend, so we decided to book a room at this South Lake Tahoe/Stateline location. On Friday, Oct 25, I reserved the room online (An executive King Non-smoking room). Total reservation - $30.95 (which we paid with my husband's card). After we received our confirmation, the reservation gave us the option to upgrade for a $150.00 fee but it's not confirmed nor charged until you are approved. Until then you're on a waitlist that says, "You'll be notified at check-in if you are approved." Fast-forward to the day of check-in (Sunday). I received an email saying "Check-in online." Against my better judgement I took advantage of this option. When I finished our check-in, it again gave me the option to upgrade my room to a Premium King spa suite with separate living area, 2 baths, jetted tub, French doors, etc. for $150.00. Since we were NOT notified PRIOR to whether or not we received the upgrade from the initial reservation, I checked the box "yes" (Note: We are both professionals and we work so much until why not - we deserve to spoil ourselves occasionally). When we arrived, I went to the reservation desk I had questions about parking and wanted to check on upgrade & to see if a higher-level floor was available. Juli/Judi helped us. She was very professional and helpful. When she informed us of our approval for the upgrade, we thought it was from the original request - I even told her we weren't sure if we were approved because the Ceasar's platform did not notify us by email-it said at check-in. I even told her when we checked in online, it gave me that option again, so I again requested it - I'm glad one of them was approved. The fun begins.... 1) When we got to the room, it was an older room but quaint and cute. Very surprising. But portions of it was dusty and dirty. Although I have allergies, I could live with the dust left on the tables and furniture from the housekeeper's attempt to "spot dust" but I am definitely not one to compromise cleanliness of the toilets and bedroom and spa tub/shower. While my blacklight didn't pick up anything significant on the carpeted floors, beds, and sheets, there was no need to even use it on the bathroom as the dirt was visible. I also used my cleaner and sponge (that I always bring every time I travel) to clean the toilets and sinks (then eventually the jetted tub that had dirty jets from soap scum). As you can see from the pictures the housekeeper failed to clean & rooms dirty. We didn't use the shower once we discovered the dirt on the walls & floor, we turned the water off and opted for a spa bath. We kept our indoor slippers on when we walked around room & placed towels down where needed. 2) We had to listen to a running toilet all night that would run off and on. 3) There was no hot water (only lukewarm). 4) We called to the front desk about the running toilet in the larger bathroom and a late checkout (since on Sunday evening, I got sick with a stomach bug right after eating at the Lucky Beaver). I ended up leaving a voicemail - NO ONE called back NOR came up to check the toilet. 5) Slot machines are old and antiquated. Played for a few minutes on the day of check-in prior to falling ill. And for 1.5 hrs after check-out 6) Old room &handle on French doors broken 7) Headboard pleather is peeling The next day/Checkout Ran the water in the spa tub. It was lukewarm, & hot water handle doesn't turn all the way either because whoever the brilliant mind was that designed the layout, didn't allow for either handle to be turned all the way- but to be stopped by the edge of the tub. Placement is entirely too close to open up the pipes to even get hot water. A cold bath. Very sweet lady being trained by Judi/Juli. I shared our experience w/ them - this was the 1st bad experience we had here. They confirmed hot water was off and problems w/ it for 3 wks. Judi noticed there were 2 upgrades on my account. She left to tell the (female) manager of our experience & inquire about the error. The manager didn't bother to apologize for our experience nor offer a comp. (piss poor manager-not exemplary of a leader) Instead, when Judi/Juli returned, she stated the manager said that since I had 2 upgrades (original one for a "king" spa suite in an older room and the other upgrade was to an old "new" suite), she would remove the $114 upgrade "for my troubles." I told her the previous about the online matter, the room was old, and the manager is full of bull. That's no remedy no such thing as double upgrade from old room to old room. Juli acted like she was doing me a favor by removing the incidental charge from bill. We didn't use anything nor charge anything to the room. We then ate at American River Restaurant on the lower level - another BIG MISTAKE. Food is horrible as is the service Will be contacting corporate. We are platinum members on the way to next level. Looks bad for Caesar's.

This place is seriously going down hill. Had a non smoking room 2 Queens reserved and they first stuck us in a smoking room which proceeded to send me into a coughing fit exacerbation. When we told them we had a NON-SMOKING 2 Queens reserved they were unable to provide us with it and had to give us a king non-smoking. Very disappointed they don't honor the room request then put you in a smoking room without even telling you so you almost have an asthma type attack when entering the room. The hot water was not working in one of the 2 bathrooms we had, thankfully they have 2 bathrooms in each room and the tub has hot water even though it took about 10 min to heat up. They are in dire need of renovations to some of the rooms and areas of the casino. On the casino side where you check into the hotel it was extremely hot but if you went to the other side of the casino in harrahs it was cooler and more tolerable. This used to be. Great place even if the rooms are a little run down due to the age of the casino but these last few stays things are getting ridiculous.

We hadn't been in years. We had a really nice room. The decor was warm & comfortable. Bed was comfortable. Great view of main drag & lake. Had dinner at the steakhouse & it was very good. Service was good, friendly staff.

I love nostalgia but when I'm paying almost 200 dollars for one night I need all my lights to work there was a wet spot on my floor the lights were falling off the ceiling the ceiling had a leak that they didn't even properly fix. The carpet is the same carpet since they opened back in the 50's or 60's. They need to do some big time renovation or bring there prices down at least fix it up to where you feel like you being taken care of. Stayed here because I stayed here as a kid and wanted my kids to see what's up with staying at a place like this but I felt like we got stuck in between time like it wasn't sure if we were in 1972 or 2025 lmao buying some new lamps and putting some new day and age pictures around but leaving everything else from back in the day is not how to revamp a place! Definitely won't be back that's for sure!

Terrible experience. Casino staff was very rude. Food was terrible for the price. Walked up to a table to gamble and the dealer looked at us and just walked away. Casino itself was really old and dated. Definitely never coming back.

Had a horrible experience at the Harrah's night club. Since it was our first time at the night club My Son paid $600 for VIP. We were not able to enjoy our time, 3 male Caucasian bouncers approached my niece accusing her of sexual harassment? I am in a leadership role, from my understanding sexual harassment is unwelcome advances? The dancers, dance in a seductive provocative manner, bent over, shaking their bottoms, asking for money? We felt because we were the minority, we were singled out since other customers were not treated this way. My family left our week vacation very disappointment. Avoid the Harrahs's club.

w casino, w hotel, w spot. had to make a stop before i leave california for chicago. i would recommend it here, as its well maintained, its on the Stateline, which is packed with stores and restaurants. you are on the edge of Nevada as well ambiance is social, with smoking permitted inside. you got t slots, card games and miscellaneous stuff. food gets pricey, but worth it adios, california

One of the worst stays, will not return. The "upgraded" room was super old and didn't feel very clean. There were holes in bathroom walls and a crack in the ceiling by the shower. Poor air ventilation and smelled like smoke often, even though rooms are supposed to be non-smoking. Hot tub was "under construction" and they wouldn't offer anything in return. Overall very poor experience.

This hotel is a piece of shit! Do not come here. It's worst than motel 6. The service - 5 stars down. The rooms- disgusting. Warn out - dirty with stains it's the grossest place ever. The casino is full of smoke. War. Down chipping. The pool sucks!!!! Don't waste your money Z it's such a shame this place. Not even 1 star!!! ZERO

Just went for breakfast. The buffet was closed so the downstairs restaurant was ok. Kind of Dennys-ish with a river running thru. Not fancy but good food. Good working crew very efficient.

The gambling sucks big time!! No free games no bonuses. They have their machines so tight compared to other places! No where to eat! Rooms are extremely outdated! Here's what I recommend. Do not pay their light bill and stay somewhere with decent rooms, food, and looser machines!!! 0 stars!

Decided to do a quick weekend out in Tahoe. Prices for the rooms are bit higher for the spring break. Very nice customer service from the valet to the registration. Hotel is a bit older but some rooms have an upgrade. I love the private entry doorway for rooms who are registered together for families. This is the first time I've seen a room with two bathrooms!!! One with toilet and shower and the other with a tub and toilet. This was great for us! Nobody waiting to use the bathroom. And the doorbell is interesting. Furniture and furniture pillows are quite aged. Food court available or take a walk outside to venture out to see the variety of restaurants down the strip. Self parking can be a bit challenging when the casino is packed. Best part is the view!!!!

The parking should be free or compliment at least 3-4 hours so people can go in to eat and to gamble.

Check-in was kinda a cluster...requested two rooms on the same floor and they wanted to charge us to upgrade. Waited for the VIP check in and they took care of us right away. Mediocre luck with gaming but oh well. Played a little on the electronic craps table since only $10 minimum and I was short of cash. Servers pretty good, tipped with $2 bills so they were back pretty quick, and they served Patron. We started going to Harrahs instead of Harvey's because they usually upgrade our rooms. We get comped at either so we now choose Harrahs, plus no table games at Harvey's. We had 3 free drinks in the Laurel Lounge but no one seemed to know where it was...hehe...anyway $10 at Starbucks was good. Large, clean room with two bathrooms, one with shower, one with tub. Bed was probably good in its day which apparently was long past...They could use a few outlets to plug in your devices.

Went here back in 2022, for a trip. It was fun, but a few things happened. First I don't know if this is still a thing, but the breakfast at Harrah's was mainly closed, and the breakfast open was too expensive. Luckily they have a Starbucks in the hotel to make up for this. That Starbucks line was a bit long if you woke up too late. Also on the last day of our trip, as we were walking to the elevator to go downstairs to check out, we noticed broken glass on the some of glass roofing of our floor. Luckily as we were leaving, we noticed that they were doing construction on the building, so probably the bucking looks way different now. Also the arcade was cool too. Overall I gotta say 4 stars!

I worked backstage at Harrahs Tahoe for Ed Allen Photographics in 1987-8. I met my wife there who was a camera girl. I took the pic backstage of Donna Summer & Nell Carter where they met for the first time as Donna's 2 weeks ended and Nell's 2 weeks were beginning.

Our family of 4 recently stayed at Harrah's for a few days because of its convenient location just 5 minutes drive from the beautiful Heavenly ski/snowboard slopes AND walkability to many good restaurants. Our kiddos (for the most part) captured the family's sentiments with this review of their 4-star experience: Good things about Harrah's - The rooms are big, neat, and clean - There's an arcade for kids and adults - There's a pool - The windows have a great view - You can spy on people if you have a good room - It's very close to Heavenly Bad things about Harrah's - When you walk to the parking lot there's a stinky odor in the air - The pool water's salt water - The gate couldn't get up Recommendations - Make the pool water warmer and less salty - Make the gate easier to open - Make the arcade prizes cost less tickets We would recommend Harrah's to people because it's a good place to play Pokemon Go and rooms are very spacious. We'll be back!

This hotel was disgusting. We had an executive spa suite and it was the WORST hotel I've ever stayed in. We actually checked out early because I couldn't stand to stay another night. The pictures of the rooms online are a complete lie. 75% of the advertised amenities were closed. The Starbucks is over $10 for a grande since drink. But the room was the worst part. It was dusty dirty and very outdated. Smelled like a thrift store.

This place is expensive to stay on all week days 199 per night also 30 to 40 dollars to park and the mens restroom only on 2snd floor and the handicap mens is a 1 foot low bowl with only one guard rail place sucks to me ......

I have stated at Harrah's Casino Tahoe many times and never have had a massage. In celebration of my birthday I decided to do a massage. My daughter and I did a 50 minute Swedish massage. As she started the the massage she asked how is the pressure I said you can add more please. She told me the difference between Swedish and deep tissue. I said well I do not like deep tissue at all. I felt like I wasted my money the massage was more like a light touch no pressure added. I asked my daughter how her massage went. It appears it was light touching as well. Maybe some people enjoy playing close to five hundred dollars for light touch. It was just not worth the money.

Very nice staff, strong, hot shower, and clean room. Other than that....hotel very worn, in need of repair, smoky, in-room refrigerator froze all my food (no dial to adjust), exercise room had no mats or exercise balls, and the El Jeffe restaurant took our reservation on a night they decided to close for a private party without telling us. I could go on, but I think the rest of the reviews cover it pretty well. You'll be warm and clean but don't expect much else.

Bu (not complete spelling) in rewards cashier cage for diamond members was so nice and helpful. Rooms at Harvey's where great with very up dated room's lots of space and nice views. Staff at hotel very nice. Only item is the casino floor at Harvey's almost no drink service. Nice Starbucks and restaurant. Sage on the 19th floor over priced for service received.

First time here. Check in was easy. We used the self check in kiosk. Room was Decent and clean. The room could use new carpet but no biggie. Over all everything was fine. I would stay again. Having 2 complete Restrooms in the room is a plus!

This hotel has gone backwards since the last time we stayed here. Everything is outdated. The furniture in the rooms are old and it shows! One of the chairs was covered in cigarette burns. The hallways are old...the elevators have pieces of decor missing. Last time we visited here parking was free for hotel residents. This time it's $20 per night. Same parking lot we parked in last time we visited....they just put a boundary around it and a boom. Stayed in Reno before we got here...both hotels we stayed at there had free parking. I mean the parking lot they are charging to park in had plenty of open spaces. It's not like parking is scared here. Just a way of making extra revenue. Do yourself a favor and book somewhere else and avoid disappointment and petty charges for parking. Will definitely never come back here or recommend it to anyone. Staff were friendly.

The dealers were all really nice. They are usually really busy during peak hours so it makes the atmosphere a lot more fun. Their rooms are nice too but on weekends you will pay $300 plus a night, but I'm sure you already know that since you're yelping them. Stay at the Americana suites down the street. A real hidden gem. Harrahs and Harvey's are always my go to casinos to gamble in Tahoe or the Atlantis in Reno. Can't go wrong.

Fantastic staff (shout-out big man jose). Went with friends and made a bunch of money and had a great time.

Just a hour away from South Reno, Harrah's is a very nice casino on the border of Nevada and California in Stateline. Busy on a holiday weekend. lots of energy. SLT has gotten pricey with parking. Have to find a "free" spot as the casinos are now charging $15 - $20 to park. Can be more expensive if there is an event. Beautiful view though and a nice day trip.

This was by far the worst hotel experience I have encountered in 50 years. Harrah's charges a $75.00 resort fee with no housekeeping. Clean linens were requested at 9 am by 9 pm. Nothing had been delivered. After 3 phone attempts and 1 physical visit to the front desk. I finally reached Harrah's corporate to get through to the front desk. Conversing with the staff was next to impossible as there was little understanding of the English language. I will never stay at another Harrah's properly as they DON'T CARE about anything but what a guest can be charged.

Food & their customer service has always been good this last trip to Nevada / L. Tahoe's Harrah's club was excllant! ....& I won some $$$$. too!

This hotel is pretty nice ! Clean, everyone is so nice and helpful!! Wish there were more 25cent machines that are not electronic . They do not charge you to park . It's pretty much in the middle of everything, all walking distance. We are on the 8th floor and two showers , along with two toilets .. never had that in a Harrahs hotel

What you have to do is get yourself the platinum rewards card. You can either do this by losing several thousand dollars or by getting the Caesars Rewards Credit Card. Then you will get offers for "free" rooms, slot play, free bottles of wine, and more. Plus the parking is free if you have the card. The rooms are nice here. Having two bathrooms is a plus! Two things I was unhappy with were the low quality TV with super dark display (and no way to change it) and the fact that the hot tub was closed. I had even called to confirm there was a hot tub prior to booking. Go, live it up, and worry about the rest later.

I had a mixed experience here. The casino's ambiance is generally inviting, with most guests appearing to enjoy their time, creating a lively atmosphere. However, my visit was dampened by an interaction with a cocktail server who, when I attempted to get her attention, dismissively waved me off to continue a conversation elsewhere, never to return. Fortunately, this lapse in service was partially offset by another server in a different area who showed a commendable level of understanding and professionalism. Her responsiveness and willingness to assist salvaged the experience, highlighting the impact of customer service quality on overall satisfaction.

For those of you going to Harrahs Lake Tahoe, if you see this pit boss lady... STAY AWAY! She will make sure to change decks, talk to the dealers if you're winning any amount of money and pray on your downfall. She is extremely rude and unprofessional. When you call her out she will try to get security to escort you out of the casino. If you're playing and she's the one checking you in for your rewards, she will not give you anything. Be careful. The worst experience I've ever had at harrahs and I've been going here multiple times a year.

Let me preface this review by stating - we don't gamble, smoke or care to be around either. My wife was speaking at a conference at Harrahs and we decided to make it a family trip. The stench of cigarette smoke that wafts through the lobby and first floor of the hotel are almost a game changer. If you can get past the smell and navigate your way though the neon light overload of the casino - the rooms aren't too bad. The double bathroom feature is a giant plus for any families traveling to the South Lake. The hotel is dated and rundown. The elevators and common areas are all marked by the stigmata of poor maintenance and neglect. However . . . the location and price point make it such that you can overlook the many neglected conveniences and still enjoy all that the south Tahoe area has to offer - including easy access to trailheads, the rim trail and numerous lake access points. Your also only a short walk from the Edgewood Restaurant; and with the money you'll be saving by staying at Harrah's - you can splurge on a really nice meal.

I was comped and asked to go to harrahs tahoe from san diego. I drove 10 hours to get there. Upon arrival their table games are closed all day. They comped me chips but i could only play them at the one 25,dollar black jack table open in the evening I waited 40 minutes for a drink and had to ultimately leave table and go pay 20 dollars at bar for a drink The casino smelled like urine The pit boss was rude!!! This is the worst casino ive ever been to!!!!!

2 1/2 stars. My review is redundant here. We usually stay at Harvey's, but hubby received a teaser offer he couldn't refuse from Harrah's, so here we are. Harvey's and Harrah's are tied and bring run down and in need of a huge renovation. Sad to say, since both of these properties once were showcase quality. The indoor pool needs a lot of work as well. Won't even go into that.

Awesome experience. Our host is Awesome . She is responsive and attentive. Thanks DD for the great memories! Love the suite!

Cocktail waitress on harrahs side usually in the mornings is extremely rude. She comments on the amount you tip. Worst than that she drinks and told me she was looking for drugs. The little blonde girl that doesn't even look like she's old enough to drive a car. A**y

On going construction basically no food places and our stay resulted in no hot water while it was 32° day and 22° at night! The tile floor super slippery and yes I slipped but caught my footing. Be careful people!

Be very careful about booking with a third party booker. I was sent to "Agoda" directly from Harrahs website. They quadruple charged me for a room that does not match the description on the site and refused to correct their mistake. I paid $1700 for two nights and the nightly rate was only $416 per night. Thanks Harrahs I will not be back.

We stayed at Harrah's Lake Tahoe for the first time. We enjoyed the stay, happy to be given a King suite with spa. Housekeeping personnel are so nice and accomodating. But we encountered a problem, on our check out that's regarding the bill. I was charged $17 for the parking. So I spoke with Catherine the Front desk Clerk and asked her if that fee could be waived and she declined, so I asked for the Manager. I was so frustrated with how the Manager handled my complaint. She was so unprofessional. Her name is Queency. I'm a regular Harrah's customer at San Diego location. I never get charge for resort fee and parking. But at this location they charge for resort fee and I was given a wrong information about the parking fee. Upon check in, I was told by the Front Desk personnel that parking is $3/day but for me it's free. And she said if I get charged just come to the front desk and they wil refund it. Unfortunately, it never happened and instead had a very bad experience talking to a Manager who is rude and made faces and turned her back on me. I was expecting her to apologized for the inconvenience and mis communication and thank me for staying at Harrah's. But it never happened. Hopefully this will not happen to other Ceasar's Reward clients. Thank you!

I stayed here two nights on 06/18/2024. The hotel has been around for a long time, but it is clean and well maintained. I was given a nice room with two full bathrooms on the 8th floor which did somewhat overlook the Lake. The hotel seems smoke free, but of course, the casino areas are not. Still, it wasn't too bad. They do charge for parking - even handicapped parking! I thought that a bit much. The resort fee is a bit over $30 a day. Wifi was good. Total for two days with parking was $286.21. I do recommend this hotel and I would or will stay here again.

The rooms are so outdated, including what is probably furniture from the 70's (?) All of the pieces were beat up and the top drawer of the dresser was so jacked up, it wouldn't close (Room 915). The bathrooms off of the casino floors here and at Harvey's were filthy. Missing sink with plumbing hanging off wall. We are Caesar's Rewards members and visit the properties in Vegas and Reno and cannot understand how they have let the Tahoe properties fall into such disrepair. The Night with Queen tribute show was very fun, but we won't go back to this property unless they do a serious remodel throughout.

The rooms are outdated on the 12th floor. Husband and I stayed 2 nights previously on the 11th floor, which was renovated 5 years ago or so. We get to our room expecting the same style from our previous booking. Not only was the room old, but there were many things that needed to be fixed and maintained. We paid 200+ for this room per night that was advertised as "King Deluxe". We will not be back, as it was a bad experience with the room as well as their casino.

Harrah's Lake Tahoe needs a room renovation. We paid the upgrade fee for a corner suite on 1345, and the room was not worth it. The suite is spacious but Harrah's needs to replace all their couches and chairs. The whole room reeks of 1980's ambiance. I slept on the pull-out couch and it was extremely uncomfortable. The floor might have a better sleeping option considering. There were tears on the couch everywhere, The bedding material was ripped open too. We were there for that first big snowstorm in December and it hit Lake Tahoe badly. On Saturday, power went out for majority of the residences and business in South Lake Tahoe, including the casinos. Sportsbook was closed and food venues were all shut down. In the evening, only the Pizza place was feeding hundreds of patrons. If you have children, the arcades in both Harrah's and Harvey's are great!

We checked into the hotel on Monday and had a few issues with inexperienced folks at check in! Apparently they don't have enough help through out the hotel as was evidenced by convience store being closed on Wed and concierge not avail! Not to mention , Spa not open on Monday or Tuesday! Room not cleaned only towels given out! So not great on the personal service end of things! The food at Lazy River Cafe ok not great! Folks worked there nasty and snarled if you requested a second cup of coffee! The Italian restaurant at the top of casino-food disappointing especially spaghetti-outbid the jar sauce and lasagna -shredded beef -just not worth the time or money! The lady at checkout stated they are underpaid and can't find help! Not a surprise given the lack of service!