Bauss U.
Yelp
My husband and I decided to do a last-minute getaway this past weekend, so we decided to book a room at this South Lake Tahoe/Stateline location. On Friday, Oct 25, I reserved the room online (An executive King Non-smoking room). Total reservation - $30.95 (which we paid with my husband's card). After we received our confirmation, the reservation gave us the option to upgrade for a $150.00 fee but it's not confirmed nor charged until you are approved. Until then you're on a waitlist that says, "You'll be notified at check-in if you are approved."
Fast-forward to the day of check-in (Sunday). I received an email saying "Check-in online." Against my better judgement I took advantage of this option. When I finished our check-in, it again gave me the option to upgrade my room to a Premium King spa suite with separate living area, 2 baths, jetted tub, French doors, etc. for $150.00. Since we were NOT notified PRIOR to whether or not we received the upgrade from the initial reservation, I checked the box "yes" (Note: We are both professionals and we work so much until why not - we deserve to spoil ourselves occasionally).
When we arrived, I went to the reservation desk I had questions about parking and wanted to check on upgrade & to see if a higher-level floor was available. Juli/Judi helped us. She was very professional and helpful. When she informed us of our approval for the upgrade, we thought it was from the original request - I even told her we weren't sure if we were approved because the Ceasar's platform did not notify us by email-it said at check-in. I even told her when we checked in online, it gave me that option again, so I again requested it - I'm glad one of them was approved.
The fun begins....
1) When we got to the room, it was an older room but quaint and cute. Very surprising. But portions of it was dusty and dirty. Although I have allergies, I could live with the dust left on the tables and furniture from the housekeeper's attempt to "spot dust" but I am definitely not one to compromise cleanliness of the toilets and bedroom and spa tub/shower. While my blacklight didn't pick up anything significant on the carpeted floors, beds, and sheets, there was no need to even use it on the bathroom as the dirt was visible. I also used my cleaner and sponge (that I always bring every time I travel) to clean the toilets and sinks (then eventually the jetted tub that had dirty jets from soap scum).
As you can see from the pictures the housekeeper failed to clean & rooms dirty. We didn't use the shower once we discovered the dirt on the walls & floor, we turned the water off and opted for a spa bath. We kept our indoor slippers on when we walked around room & placed towels down where needed.
2) We had to listen to a running toilet all night that would run off and on.
3) There was no hot water (only lukewarm).
4) We called to the front desk about the running toilet in the larger bathroom and a late checkout (since on Sunday evening, I got sick with a stomach bug right after eating at the Lucky Beaver). I ended up leaving a voicemail - NO ONE called back NOR came up to check the toilet.
5) Slot machines are old and antiquated. Played for a few minutes on the day of check-in prior to falling ill. And for 1.5 hrs after check-out
6) Old room &handle on French doors broken
7) Headboard pleather is peeling
The next day/Checkout
Ran the water in the spa tub. It was lukewarm, & hot water handle doesn't turn all the way either because whoever the brilliant mind was that designed the layout, didn't allow for either handle to be turned all the way- but to be stopped by the edge of the tub. Placement is entirely too close to open up the pipes to even get hot water. A cold bath.
Very sweet lady being trained by Judi/Juli. I shared our experience w/ them - this was the 1st bad experience we had here. They confirmed hot water was off and problems w/ it for 3 wks. Judi noticed there were 2 upgrades on my account. She left to tell the (female) manager of our experience & inquire about the error. The manager didn't bother to apologize for our experience nor offer a comp. (piss poor manager-not exemplary of a leader) Instead, when Judi/Juli returned, she stated the manager said that since I had 2 upgrades (original one for a "king" spa suite in an older room and the other upgrade was to an old "new" suite), she would remove the $114 upgrade "for my troubles." I told her the previous about the online matter, the room was old, and the manager is full of bull. That's no remedy no such thing as double upgrade from old room to old room. Juli acted like she was doing me a favor by removing the incidental charge from bill. We didn't use anything nor charge anything to the room.
We then ate at American River Restaurant on the lower level - another BIG MISTAKE. Food is horrible as is the service
Will be contacting corporate. We are platinum members on the way to next level. Looks bad for Caesar's.