Harry Rosen

We went the route of doing a custom tuxedo at Harry Rosen and we certainly regret it. We ordered a custom shirt ($250) with the tuxedo ($2000+) to ensure that there were black studded buttons all the way down. When the shirt arrived, one of the buttons was a normal white shirt button and clearly not what we requested. As a “favour”, they offered to switch out the button. What they failed to realize, was the button hole was much larger than the button they replaced it with. As a result, on our wedding, the button popped out every 5 minutes which was a huge nightmare throughout the day and showed in many pictures. We let Harry Rosen know about the shirt and were told that we could get a store credit for the full amount paid for the shirt since the shirt was only needed for the wedding day. After a few days, we were contacted again to say that best they can do is a $100 store credit as they’re more concerned about numbers than actual customer satisfaction. Ultimately I would not recommend using Harry Rosen as there are other custom suit options in Calgary that care more about making their customers happy especially for their special day Response to the below reply: If there was never anything wrong with the buttons then why did your team profusely apologize for the mistake on their end and attempted to correct the error (which was evidently never fixed). As for the photos, no photos were at any point shown to your team and ultimately we are dissatisfied with the services at Harry Rosen.

Had an alteration done on a ripped pocket of a Canali jacket bought at Harry Rosen. They did a great job, at no charge! Service was impeccable - polite, efficient and they made me feel very welcome. Maria (?) was particularly graceful but all staff were excellent

My fiancé bought his wedding suit a couple of weeks ago with Shay (sp?) and Leonita. The two of them were two them were extremely knowledgeable and professional, and we had an amazing experience at Harry Rosen at The Core. We would highly recommend anybody looking for a suit to go and meet with these two!

Desiree was a big help finding the perfect shirt for us on our visit today. She had sent the shirt off for alterations and had great customer service ! Thank you Desiree for all your help!

I tried to purchase a wallet at the store, but our if stock. However, the clothing advisor Ellyn offered to mail out to my home directly. It arrived within 3 days and I got a few follow up emails from Ellyn. Never got this type of customer service from a clothing store. 5 stars for sure.

Here's a 5 star to Mr. Dallas who helped me find the perfect suit for my wedding. He has an amazing eye for size and fit and was able to find the perfect size and style for me on his very first try. I feel like Cinderella and Dallas is like my fairy godmother. I left the store looking like Daniel Craig's James Bond. I highly recommend this store for its interpersonal staff, high quality and stylish clothing, and low and reasonable price 👌

Fantastic service from Daphne at The Core location. Our expectations were exceeded from start to finish and the product was exceptional. Highly recommend

Simply asked someone on the second floor of is there any cotton polo shirts on sale, I was expecting him to go to the sale section and check it for me. Instead of doing that he told me to go downstairs. Not very busy at that moment on the second floor with only one customer who’s already talking with a sales person and this guy chose not to help me look for what I want. Very rude and disappointing.