Linda
SerpAPI
We went the route of doing a custom tuxedo at Harry Rosen and we certainly regret it. We ordered a custom shirt ($250) with the tuxedo ($2000+) to ensure that there were black studded buttons all the way down. When the shirt arrived, one of the buttons was a normal white shirt button and clearly not what we requested. As a “favour”, they offered to switch out the button. What they failed to realize, was the button hole was much larger than the button they replaced it with. As a result, on our wedding, the button popped out every 5 minutes which was a huge nightmare throughout the day and showed in many pictures. We let Harry Rosen know about the shirt and were told that we could get a store credit for the full amount paid for the shirt since the shirt was only needed for the wedding day. After a few days, we were contacted again to say that best they can do is a $100 store credit as they’re more concerned about numbers than actual customer satisfaction. Ultimately I would not recommend using Harry Rosen as there are other custom suit options in Calgary that care more about making their customers happy especially for their special day
Response to the below reply: If there was never anything wrong with the buttons then why did your team profusely apologize for the mistake on their end and attempted to correct the error (which was evidently never fixed). As for the photos, no photos were at any point shown to your team and ultimately we are dissatisfied with the services at Harry Rosen.