Inga W.
Yelp
Overpriced and underwhelming!
Originally I reserved a night through Hotels.com back in December and needed to reschedule because my husband had a bad cold, so it took over an hour, as they first quoted the policy and wouldn't budge, then I had Hotels.com step in and not only did they help reschedule but they competed the price difference, this is high season so the rooms go for close to $400/night, we originally paid $250 which is too hight for this place.
While the property is very nice, green and faces the hill and vineyard, only some of the rooms have that view, others just face the lot and trees, as ours did, the view rooms are even more $ and not sure they are worth it.
The room:
Bed is terrible, it has some sort of pillow top that caves and swallows you, we asked for a bed board to firm it up a bit.
The bathroom while large is very shabby, not tub, large shower, bad water pressure and showerhead, I would expect a handle and rain shower instead of the cheap little shower head that doesn't move. It would also be nice to have double sinks, better lighting and nicer finishes that aren't cracked.
The skylight blinds didn't work and we had to call someone to fix them, they were also not blackout so in the morning we had sunlight shine on our bed and woke up early.
The furniture is dated and not in the greatest condition.
There was Keurig coffee maker, but the pods were some generic brand and only had 1 regular and 1decaf, again stingy and had to call for more, no tea, I would have expected a tea pot and some nice teas.
There was a mini fridge as you enter, very tacky, instead of having one in the cabinet that they had for it,but probably didn't bother to replace it with the right size, and it had two small waters in it, again very stingy, either offer a nice selection or nothing at all.
We also had to ask for the slippers instead of them being there with the robes.
Overall very unimpressed and too many things that show how cheap they are instead of focusing on customer experience.
The breakfast was also lacking in great options, even though it was included, and they have a great restaurant on site, so they should be offering room service and a full breakfast instead of a buffet that doesn't reflect Napa and the farm to table mentality.
They are dog friendly but charge $100 fee for a pet, pretty steep, and given we are Starwood members that can always bring a dog for free, this seems too high and just a way to charge more money, I doubt they do any special cleaning, especially for a small dog that doesn't even shed.
There are tons of places in the area, and this one is not worth the $$$.