Harvey's

Stopped in because of the 2 can dine offer. I miss the old days when burgers 🍔 were burgers and fries 🍟 were fries but such is life. Staff were very nice and fries and burgers were fresh ! The eating and serving area was very clean.

Worst burger I've ever received trough the drive thru.. Both burgers we purchased was very poorly thrown together, sloppy and soggy buns. We couldn't even eat properly without all condiment's falling out. Not enjoyable what so ever.. No pride in work ethic, customer service was terrible. We enjoy going to Harvey's but possibly never again after this disappointment...

Too busy chatting rather then ensuring the location is well kept. Manager and staff are rude and condescending. Never order online from their company app. They go through Uber or another carrier. Food is fine though.

Lou at the location on Victoria Street @ Frederick in Kitchener is amazing! She always gives impeccable service and with a smile! She’s efficient, professional and friendly. Her demeanour radiates light!!! I’ve been to this location many times over many years and every time I encounter Lou I get the same reliable, consistent class customer service (which is a dying skill set), so I make a point to highlight her stellar service!!! It’s a pleasure to see some people still take pride in delivering customer service well!

Ordered delivery, they forgot my drink but packed 4 straws?? Uber won’t give me my money back for the drink. Also the salad I ordered has halved tomatoes ?? and looks extremely unappetizing

Epic drive through fail. Ordered a cheese original, lettuce tomato onion pickles ketchup mayo. Got a original no cheese cucumbers hot sauce BBQ sauce lettuce tomato. Not even close

this used to be the best location with friendly staff, lately it is horrible especially the poutine is usually such little gravy today we came home with NO gravy just buffalo sauce and cheese clearly someone forgot that step. when i call the staff is rude, there is one younger female “manager” who is argumentative and tells me she made this her self and refuses to refund as she knows she put on extra gravy and to stir it as it sinks to the bottom i know this can happen but there is literally NO gravy and the other meals fries are undercooked and burgers were not made as requested its just a disappointment with lack of training and lack of management skills its a huge embarrassment on the owner of this establishment

June 30, 9;15 pm I had a very disappointing experience at your drive-thru today. The staff member working during that time was shockingly rude, unprofessional, and displayed absolutely no regard for customer service. If an employee is that unwilling to treat customers with basic respect and courtesy, they should seriously reconsider whether this is the right job for them. This kind of behavior is unacceptable and reflects poorly on your brand. I will be avoiding this location in the future and will not hesitate to share this experience with others unless immediate steps are taken to improve staff conduct.

Was in there today March 14 2018. Omg, RUDE RUDE RUDE! I should have left and eaten elsewhere honestly. The woman who made my burger sighed when I asked for sauce on the side ( oh wow, you had to walk 2" for a side cup)! She basically slapped everything together. The tone of voice by another employee was so intolerant. I'm always so happy but this place is DEPRESSING. no one said hello or goodbye it was just horrible! Manager looked grumpy too. Don't eat here unless forced to!