Harzer Kultur- & Kongresshotel Wernigerode

This is a good hotel . The only issue is the check in ( not before 16h) and the check out ( before 10h )

I was here as part of a tour group. Immaculate rooms, lovely friendly staff, and amazingly varied breakfast buffet even for a vegan. The evening buffet didn't have much for vegans, but the chef was happy to make me a meal specially which I really appreciated. I enjoyed my stay here :)

We were here as part of a group tour. This is our 2nd visit to this hotel, and it was as enjoyable as our first. Staff are friendly and efficient. The rooms are great, and the showers are lovely and like a wet room. Breakfasts are buffet style and cater for all tastes, plenty to choose from. The evening dinner also buffet style and again plenty of choices. Thid hotel does cater for large groups our group was one of at least 4 others, so if travelling as a couple you may feel overwhelmed, but apart from tha its great and would definately recommend. Its close to a small shopping arcade with a supermarket, and bus stops, and also the red train, short walk to station for Brocken train too.

We stayed here as part of a group. The hotel was very busy with both regional and international companies. We were amazed by the size of the dining room which was expanded nightly via adjoining room partitions to accommodate the masses. ||Our room was large and comfy with a built-in luggage rack and plenty closet space. ||What is certainly weird, and maybe this is a German thing, but my husband loved the instant cappuccino packs provided in the room, but these were never refilled. In fact, our mugs were left dirty and we had to wash them ourselves. No milk or creamer are provided, so you've got to take a little jug from the restaurant. No coffee or tea supplies were refilled during our time. Others in our group had the same experience. ||The front office service was hit or miss and generally I found them more engrossed in their tasks like balancing their floats than to attend to customers'. |A front office agent should be forward facing I feel at all times, as otherwise you're looking at the staff from the side and trying to get their attention. ||The buffet was quite good as we enjoyed breakfasts and lunches daily. I wish the fish was done in different styles but I liked the variety nightly for dinner and lots of vegetable options. The dessert could have been was more innovative than mousse, mousse and mousse in different flavours with icecream. |Some bread pudding, proper cake, a trifle or creme caramel, meringue, etc. would have been welcomed, especially by the international guests. |I mean even German desserts like Apple strudel, Lebkuchen, Plum cake or other regional sweet would have been nice. ||Location is halfway between the railway station and the center of town and the little red land train to the castle starts & stops just behind the hotel so this is very ideal. ||We enjoyed the bar in the evenings. The bartender Salvatore was a delightful character; friendly and efficient despite not speaking a word of English. |We would definitely stay here on a future trip.

Superb hotel in the heart of Wernigerode with excellent facilities and rooms. No tea makinf facilities in the room but kettle supplied by reception and milk and sugar from the restaurant. The shower is excellent in a small wet room with a massive rose and detached separate shower hose.|The food is also excellent with large choice for dinner and breakfast with cold and hot options - spoil for choice.

Nice hotel in the beautiful city of Wernigerode, staff very friendly, professional and attentive. Hotel is well built, facilities in good order, restaurant serves tasty food. The breakfast catered for all needs. The room I had was double story, it was well equipped and the standard is high. Bathrooms are awesome, virtually new, showers large and space. Upstairs was a tv and lounge room, bottom floor bed and bathroom. A well run and smoothly organized operation

I had my room broken into and items worth $2000 stolen, and management did nothing about it and took absolutely no responsibility. The security door which worked fine when I first arrived was no longer closing properly, so was probably tampered with. I asked if there were cameras and management told me there were not - so people can just walk around and break in to your rooms without getting caught. This was a horrible experience and it seems false advertising to say 4 stars when the security and service is so bad.

I stayed in this hotel during a Great Rail Journeys holiday. It is modern, clean with friendly and helpful staff. The rooms are clean and fairly spacious. Bathroom has a decent shower. The breakfast buffet is excellent and the evening buffet is wonderful. We chose to eat in the hotel rather than go out for evening meals. ||Although this is a very difficult time for hotels because of Covid, everyone did their utmost to make our group welcome. ||One minor point is that there are only 2 free cappuccino capsules supplied for your stay with additional ones chargeable. I bought instant and coffee creamer at the local store.