Harzer Kultur- & Kongresshotel Wernigerode

Stayed for 5 nights on a Great Rail Journey's holiday. A modern hotel that can cope with lots of large groups. Very comfortable rooms, good facilities. Self service restaurant food can be a bit hit and miss but generally good choice and value. Helpful staff and located within easy reach of the local attractions.

Unfortunately we arrived the same day, the hotel hosted Mrs/Miss Deutchland election. Overcrowded reception (20 minutes standing wait), overcrowded and noisy restaurant (for breakfast). The staff seemed overwhelmed. No bathrobes available for the sauna, we were advised to take the standard towels from our room. Spa hours are not clearly displayed, ... to summerise, it's a nice/clean and well situated hotel, good standard room, food is ok. I may try it again, but only after I'm sure there is no specific event.

A very large hotel, used by many coach groups, but which accommodates everyone easily. Rooms good and very clean, with kettle and two bottles of mineral water at no charge. Room service needs to be requested, though room was refreshed after 3 nights without asking. New tea and coffee supplies available at €5, but there is an Edeka 300m metres away for replenishing stock. No air conditioning, but very heavy duty curtains keep out sun. Road facing bedrooms can be noisy if windows left open at night. Although part of a small tour group, we were placed in the Teneo restaurant area, which is quieter. Breakfast is excellent, a buffet with a huge choice, as is the dinner - also a buffet, but replenished regularly and good quality - soup, lots of salads, 4 or 5 main courses including fish and vegetarian, plus desserts and a good cheese selection. All staff very good, especially the man behind the bar in the Teneo restaurant. Good choice of wines by the glass and local beer (Hasseröder).

We stayed 5 nights on a holiday arranged by Great Rail Journeys from the UK. ( 29 of us)|We were very disappointed by the evening meals in particular which were no way of 4 star standard! The desserts in particular were very poor. ( all sloppy, custardy creations!)| Our rooms were good EXCEPT twice they were NOT cleaned. | We are wondering if the hotel is suffering from a staffing crisis.

Very impressed; staff were helpful in sorting a very good packed breakfast as I was departing early, they gave me an umbrella due to the rain and I found the duplex rooms, actually quite spacious and comfortable. The spa whirlpool etc is also a nice feature. Recommended

Modern hotel room but not very big room. Relatively big hotels at this small town so they host many group tours. Parking is convenient which garage is next to it. Location is decent around 5-10 min walking from square. Good experience in general.

I stayed here for 4 nights, the location is strategic and comfortable

I was here as part of a tour group. Immaculate rooms, lovely friendly staff, and amazingly varied breakfast buffet even for a vegan. The evening buffet didn't have much for vegans, but the chef was happy to make me a meal specially which I really appreciated. I enjoyed my stay here :)