Jennifer L.
Yelp
I would give 3 stars for the no-frills motel, but 5 stars is for comfort and experience. Seriously, they are the best! I booked the last available room online about 2 weeks prior to my trip. It is based on the honor system, so payment isn't collected until you arrive. I noted on my reservation that I will arrive at about 8PM, but when I realized I wouldn't make it, I called and the owner said that if I make it by 10PM, I should be fine, probably because it is currently busy season. I gave my credit card info anyway to hold onto the room, just in case. I later realized I wasn't going to arrive by 10PM either, so I called again. I was told my room is taken care of since I provided a form of payment already and was given info on how to access it. I then decided to stop and have dinner in Kanab, therefore arriving in Hatch later since there was no longer a rush to pay for the hotel. Unfortunately, my credit card did not go through, so the owner tried to contact me multiple times, but I had no reception and did not receive the calls. I finally arrived at Hatch Station at about 11:15PM, and there he was at the front calling my name. After I found out what happened, I felt so bad. He was so friendly, processed a different form of payment, and also offered anything else we needed even though it was already late and he was tired. I later received the voicemails he had left earlier in which he said that he could only hold the room til 11PM. I was very lucky that I still had a room when I arrived. He had no obligation to hold it for me or to even wait that long for me to arrive, while not knowing when I would arrive.
I got the family room (2 queens and a rollaway) and it was spacious. There is a walk-in closet area with a fridge/freezer and microwave. The bathroom has towels, shampoo, and soap. There was hot water for a nice shower and everything was comfy and clean. The wifi is great here. There is the quick mart, a cafe, and the Galaxy Diner for food options. I can't say enough good things about this place and the people who own it. I wish I had booked another night here instead of staying in Bryce. Thank you, Hatch Station! You are amazing!