Mohammed A.
Google
From the moment we arrived, the hospitality at Hathaway stood out. The host welcomed us warmly and showed us to our table with a smile. Shortly after, we were kindly informed that we could help ourselves to the juice and tea at the side station. When we asked for water, it was promptly served to us at the table a small but appreciated gesture of attentiveness.
As the evening went on, the staff began serving each dish one by one. I was curious to match each item with the menu, so I asked them to identify each dish as it was served. Despite my frequent questions, they remained humble, patient, and incredibly friendly throughout. Their professionalism and warmth truly reflected top notch customer service.
One staff member, dressed in a black apron, caught my eye for a particularly kind gesture he made a bird out of tissue or paper and gave it to a child at another table. It was a small act, but it spoke volumes about the heart and soul behind their service.
It also happened to be my friend's birthday that day. To our delight, the team surprised him with a beautiful little toffee cake, topped with a scoop of ice cream and a candle. It was such a thoughtful touch and made the evening feel even more special.
Overall, it was an amazing dining experience from the service to the food to the atmosphere. I would definitely return and recommend Hathaway to anyone looking for a meaningful and well rounded dining experience.