Hatten Hotel Melaka

A Decent Stay with Noticeable Gaps. I stayed one night for a work trip in a Junior Suite, and the experience landed somewhere between comfortable and slightly worn-out. The layout worked well with a small living area separated from the bed, two TVs, a compact pantry for tea and coffee, a mini fridge, and a proper desk and closet. The bathroom was spacious despite not having a tub. The only thing that took away from the first impression was the musty, old-carpet smell that lingered throughout the room. Breakfast looked promising with a wide spread of Malaysian and Western dishes, but the flavours didn’t match the variety. Most options felt heavy and carb-centric, and while it filled the stomach, it wasn’t a meal you’d get excited about repeating. My room faced the pool, so even though I didn’t swim, I saw the scene from above. It stayed busy with families and kids most of the day, which makes it lively if that’s your thing, but probably loud if you’re after something calm. Check-in was the slowest part of the stay. There weren’t many people waiting, but the process still dragged to almost twenty minutes with no clear reason, which wasn’t the best start after a long drive. Overall, the stay was workable for a business trip. The suite’s layout helps, but the room smell, average breakfast and slow check-in keep it from feeling truly smooth or polished.

Dear Hatten Team, I would like to express my sincere appreciation for the outstanding service provided by your staff member, Lyncy, during our recent stay. We had to make a last-minute change to our staycation plans as my daughter wished to attend her last day of school and graduation—an important moment for her as many of her friends will be moving on to different schools next year. Despite the unexpected request, Lyncy went the extra mile to assist us with the adjustment. Her kindness, patience, and proactive help made a stressful situation so much easier for us. Thanks to her, our stay was not only comfortable but truly enjoyable. The room was well-kept and pleasant, and the breakfast spread was just right for our family. It’s clear that Lyncy takes great pride in her work and genuinely cares about guests’ experiences. We are truly grateful for her exceptional service and would like to commend her for her professionalism and warm hospitality. She is a wonderful asset to your team. Thank you once again for making our stay memorable. Warm regards,

I booked the Hatten Premier Suite for 2 nights and was served by an excellent staff member named Zikri. I wanted to upgrade to the Hatten Suite, and he handled everything with such professionalism and great manners. His service really stood out and made the stay even more pleasant. Hatten Hotel is overall a very good hotel located right in the heart of Melaka Raya. The staff are friendly, the rooms are clean, and the hotel has a welcoming atmosphere. The only thing I feel could be improved is that some parts of the rooms are a little dated. The TV in the suite felt a bit small and certain fixtures like the shower head holder seemed old. However, these are minor details compared to everything else, and I would still rate the stay very highly. The location is one of the biggest plus points. It’s extremely strategic, shopping malls, cafes, local eateries, and tourist spots are all within walking distance. There’s even Hatten Square directly downstairs and several malls just across the street. If you need something late at night, there’s a 24-hour 7-Eleven right below the hotel for snacks and basic conveniences. Overall, I would rate Hatten Hotel 5 stars for its service, location, and especially value for money. Despite the rooms being slightly dated, the comfort, convenience, and excellent hospitality make it a great choice for a stay in Melaka. Would definitely consider returning.

Delay nearly 1h37m for check in process!! Reception keeps telling 15m 15m. End up 1hr 37m and still not the same level for all 5 rooms. As we are 13 pax include old people and special kids. All room only has 1 adult with 1 kid. Thats why we keep emphasis we need same level. End up 2 room at level 15 and 3 room at level 17. Fine! The manager mention want to upgrade the room, as i mention upgrade the room doesn't help, all i want is nearby room due to special kid and old people stay level 17. And the manager and the reception sound doesn't understand whats has been emphasis all the time. Telling the room is upgrade, bigger etc… the worst reason is, today is weekend expected clouded thats why delay. If you know is weekend, related department should increase the manpower instead of telling guest that waiting cleaning supervisor to check, waiting cleaning team to clean. Beside issues for room at level 17, when we get room for level 15, the room is occupied! Double check in which we already wait for 1hr30m. the whole process of check in is horrible! After double check in issues, change another room. End up the access card cant use for lift!!! Need inform again to reception! I tell the manager, i late check in i late check out… which i havent check out now. Wait and see what happen again later! Sound the manager only can solve issues by upgrade the room. I hope the feedback/complaint card can reach to correct department. Which i been told by manager, the card will reach to him and stop.

I had a comfortable stay where the room was great , the food was decent, and the overall environment was nice and relaxing. The only downside was the dim lighting in the lift and corridor to the rooms, which gave off a bit of a spooky vibe at night. The meeting room facilities were fine, nothing fancy but acceptable. It would be even better if the front desk staff were a little warmer and more welcoming.

I would like to express my sincere appreciation for Mr Helmi, the duty manager at Hatten Hotel, whose warm hospitality and outstanding service made our visit to Malacca truly memorable and enjoyable.||During our stay from 13th to 18th October 2025, Mr Helmi went above and beyond to address our feedback regarding noise issues from our room facing the road. He took immediate action to resolve the situation and followed up to ensure our comfort throughout our week-long stay. Also, he showed us the amenities around the hotel.||Thanks to his exceptional attitude and dedication, we have decided to return back to Hatten Hotel in the coming months.

(2023 review) The welcome staff at the doors were super friendly every time you go in and out, and the concierge was very helpful. Overall cleanliness of the room on arrival is 8/10. Furniture has subtle staining, bedding was well made with no dust or hair. There was a bit of excess water near the toilet bidet towards the drain, the grout and edges of the floor appear to have dirt or mold. The bathroom bench had dried soap/toothpaste marks all over. The carpet had numerous hair strands of different colour; clearly vacuuming is not on the list of tasks. On the first day, the room service did an immaculate job of replenishing the toiletries etc. and even tucked our slippers and shoes neatly away. However the used cups were either not replaced with newly cleaned ones or not replaced at all as there were oily fingerprints in the side and also a used lip stain. The second day was a complete 180 and bizarre experience. They did not refill the lotion, but gave 2x the shower gel and shampoo. They did not replenish the toilet paper. They did not replenish all the towels. They did not replace the 2 used cups and teaspoon with clean ones. They did not empty the bins. They left the master access card in the room. Upon requesting extra lotion and 2 cup + spoon replacements at the concierge, they were happy to help. When we arrived back in our room 6 hrs later, we found 2 cups, 2 tablespoons, 2 forks, and shower gels instead... completely disappointing and a waste of our time

The room is great, service is great, and breakfast is great as well. However, this feels more like a 4-star hotel rather than a 5-star. During this busy weekend, I had to wait around 12 minutes in line just to get breakfast. The staff didn’t apologize for the delay, but they always served with a smile, which I appreciated. You can see the long queue in the photo. Overall, I had a good stay here and really liked it.