Hatten Hotel Melaka

I stayed at Hatten Hotel Melaka for one nights and two days with my husband. Here are some of the major points about the hotel:||> Location - Situated along a busy road in Town Malacca, Hatten Hotel is close to many restaurants, boutiques, and spas. ||> Room – Our Superior room was free upgrade for my birthday on that day and located on the 20th floor of the hotel (Thank you For Ms Lyncy Manager on that day) And Thank you for the slice of cake also. The room was quite spacious; had a large, comfortable bed; was equipped with a standard TV; and was stocked with good amenities. Because the room was high view, our view was awsome.|The bathroom was clean, but I noticed that a strange, almost sewer-like smell emanated from the shower drain whenever my husband and I used it. This was the biggest turn-off about the room. But That was ok to us , important is SeRvice.||> Customer Service - For the most part, the staff is very friendly and courteous. The front desk staff in particular was also quite helpful. Whenever we had questions, they tried their best to answer them. They even printed out a map of the area for me and my husband to use. Ms Lyncy is very friendly and she product knowledge very smart, and always smile. Me and Husband very happy with her service , i will coming back for stay at Hatten hotel "||> Wifi - Wifi access is available to guests in the shared areas like the lobby and restaurant. Each guest also has their own individual Wifi in their rooms. |> Swimming Pool - The swimming pool on the level 12 is near the elevators. The pool itself is special, but to one side of it is a wall with hanging plants, so it's an awesome place to take pictures. There are also some lounge chairs around for guests who want to relax.

Great hotel location. Service also excellent. Mum love this place. She quickly had a nap once arrived. This room is complted with 2 super single beds and comfortable sofa fit for another pax. My favorite hotel whenever in Melaka. Dont have many photos.

As Canadian travelers, we stayed here for two nights just into the Chinese New Year. I am extremely pleased with the value of money on cleanliness, service, quality, and location. No room issues. Linen was clean, crisp, and comfortable. Huge shower with a rainfall shower head that works. Nice pool view for us. Carpets, drapes, and bathroom are all well maintained. Adequate toiletries. Maybe not representative of the five-star rating, yet satisfactory. Never encountered any noise from neighboring rooms. Lots of elevators and quick service in them. All staff were extremely helpful and polite. Staff allowed us an early check-in, which is always welcomed. They have an advance bag drop as well for convenience. Yes, the pool was busy with children. Many families travel at this time of year, so it is not a genuine issue unlike other reviewers found. The gym is nicely appointed and air conditioned well. Need a little more lighting when heading back through the pool area at 10pm close. Breakfast selection was quite nice and varied. Would like a little more fruit choices, yet I certainly didn't go hungry. The only issue at breakfast is a shortage of staff to turn over the dirty tables considering the number of guests. The location of the hotel is premium. Two big malls within walking distance. A night market at the end of the road walkable from the hotel and also close to the old colonial fort. In the other direction, you can find a number of open-air local small eateries. The hotel links internally with two malls, so covered access is a plus. Also, just off the lobby is conveniently a 7/11, dimsum restaurant, local restaurant, and a cafe. It's super convenient and a great idea. Overall, it was a very pleasant stay, and I wouldn't hesitate to be a repeat guest.

Rooms , bathrooms and toilets were very clean Overall everything was up to our expectation.||View was excellent. Could watch the New Year's fireworks. ||Location was walkable. Many local food stores available. Near major shopping centres. ||Breakfast should have more varieties.||Should also have more TV channels to choose from.

Great location, near to most tourist spots and also the shopping malls, night market. Big plus point is the breezy sheltered roof top bar (Alto bar) that has a wonderful view of the fortress and Dutch square, and friendly staff too. Rooms are abit old and the fittings are old too, and the toilet door is in an odd position that sort of blocks the toilet bowl. Pool looks nice and rather big too though I didn’t have a chance to use it.

The Hatten Hotel Management must look into refurbishing all their hotel rooms as well as their amenities. Moreover, it bring in more exciting activities and eatery into the hotel. The hotel rooms are not being up kept well resulting in many issues within the hotel room itself. I had to change after staying in another room for 4 days and the parking till date which is currently outsourced is handled poorly. There is no such thing as paying RM 5.00 for 24 hours parking.

Even though we indicated baby cot required and we are celebrating birthday in the booking, nothing was prepared in advance for us. Cot was only delivered at 8-9pm and when we checked on the cake, concierge said that no cake will be provided once guests checked in to the room. Wrote an email to the hotel directly to feedback on our stay but no reply - it should tell you how they value guests and their feedback. The room is quite old looking and a good renovation is much needed. Only small bottles of shampoo and body gel given and it gives a stingy impression. Need to turn the bottle caps to pour out the shampoo and shower gel to use (old school or what?). I keep dropping the bottle cap. I could also smell some smoking smell along the corridor. Holidays are meant to be happy but this hotel stay didn’t give me the positive feeling. Really very basic and if I can choose again, I will not choose this hotel. Would not recommend.

First time here and bathrooms were really dirty as you can see the pictures. Bed was really comfortable though. The view and location and hospitality was good nevertheless. Horrible floor Stench in the rooftop restaurant. Maintained should be improved. Rain shower was bad because the water was spurting everywhere instead of one straight direction. Normal shower also was broken not fixed. Much to improve. Room service food price very good.