Haven Health Sedona

I had an accident and was unable to walk or do much at all until I arrived at Haven Health, I was truly traumatized and in a lot of pain. I've never been in a hospital and I was completely unprepared for the kindness and quality of care that I received. All of the staff were surprisingly understanding and accommodated some middle of the night requests with real patience and amazing good humor. Jan and Yeni were especially helpful and laughed along with me at my sad situation. All of the PT workers showed real care and were gentle but firm in their treatments. I cannot say enough good things about this group of very kind souls. I'm a vegetarian and much to my surprise the food was actually very good. It's clear that the chef wanted to make his "customers" happy. I was at Haven Health for 6 weeks and they helped me get to the point where I could walk well enough to be released. I have to give my full hearted appreciation to this very special facility, and all the wonderful workers who take such good care of the wounded souls who need their help. With sincere gratitude, Margaret Thurman

During one of the most traumatic experiences of my life, I received the most caring help & support from an amazing team of nurses, nurse practitioners, doctors & cna’s I wanted to give a huge shoutout to Chef Travis ~~~ WOW! I’ve been vegan & gluten free for decades, and was so nervous there would be nothing for me to eat, but boy was I wrong! Almost every single meal was delicious, healthy, and quite frankly, a work of art! Thank you from the bottom of my heart Chef! I know I recovered so much faster because of these incredible dishes! Also, the Physical therapist and occupational therapists were among the most amazing practitioners I’ve ever met! Jalaina, Carlos, Jon, Jonathan, Dawn, Mike, Alicia, and Susan truly created a safe, caring and compassionate atmosphere in which they helped me thrive! They made it fun even when it hurts! Thank you so much guys I’ll take your wisdom with me as I continue to recover. Patient Care Coordinator Darian was tremendously helpful in helping me transition back to my normal life, in that I’m far from home and she is setting up my continuing in home pt & ot, along with finding me additional orthopedic support for additional convalescence. She’s a true gem! And wow! Nurses Jamie and Belinda were truly inspirational. Their skill and mastery of the art of nursing had me completely at ease at all times. They are wonderful! A special shout out to CNA Jennifer ~ She always made me feel safe, cared for and never self-conscious in my much needed assisted showers. She is the epitome of a gentle and highly skilled caregiver. Thank you so much Jenn! I also wish to recognize and express deep gratitude to CNA’s Janet, Yeni, Diana, Gill, Fidel, Jan, and Pellar (& gosh there were a couple more, less frequent with me but wonderful & I can’t remember their names ~ I’m sorry) because without their constant and consistent, delicate care of me, and my injuries I surely would’ve withered away. What are the amazing staff of dedicated and resourceful people! And finally I want to say special thanks to Mike & Charlie in maintenance and Caroline & her team in housekeeping ~ you guys are rockstars! Thank you Haven health Sedona for your wonderful team of medical personnel who really do care and helped me recover in record time! Sincerely, Sheron Foster

Big shout out to Michelle and Barbara from activities, always willing and able to spend time and effort with us residents! Lori H, Slyvia and Carol who are great nurses with caring hearts! Alsila from physical therapy has also helped me become stronger and more balanced. I have been a resident here for 5 years now and it's not only a long term care facility it's what I call home.

My name is Deschine Ellie I got treated very good here for over 2 months. The care was amazing. The workers are really nice big shout out to Trisan, Yeni, Jennifer, Helena, Jan, Jaime, Cindy. Also big thank you to Therapy department they got be back on my feet after my incident. Would highly recommend Haven of Sedona.

My name is Edmund Stayne and my I've been a patient here at haven of sedona. My experience here has been amazing the staff are kind, lovable, compassionate, caring. Big shout out to Jan, Yeni, Helena, Lisa and Sarita they were my favorite CNAs. Also shout out to the housekeepers Liz and Yami. For always being so kind and caring and keeping my room clean.Per my request can they get a raise they work very hard.

This place is wonderful! One of the staff named Kimberly was so helpful and sweet. I attempted to get a job here and Kimberly and Stephanie worked with me on trying to help me out. Unfortunately I had to go in a different direction because of personal reasons, but I truly believe they are so amazing. Always kind, helpful, and truly an amazing atmosphere. If you ever decide to send your family member here, they will definitely be taken care of, especially by Kimberly and Stephanie. Thank you again for all of your help and I hope that this continues to bring more business to this facility. I have had multiple family members stay at the Haven and am so happy with the choice. They were well taken care of and I would never even think of any other place that would employ such amazing and hard working people. Thanks again Kimberly and Stephanie!! Y’all are awesome!

I have had nothing but good experiences at this facility, from OT to PT to the care from the nurses and the social activities. The following employees have been exceptional in my care: Nurses Ayan, Sean, Belinda, Jamie and Cindy - Wound Care Nurse Tiffany - CNA's Jan, Janet, Sarita, Mariah, Jennifer, Lisa, Fidele, Carissa, Helena and Yeni - OT and PT Megan, Dawn, John, Carlos, Mike, Jalaina and Alicia - Activities Director- Michelle - Transport Driver David I highly recommend this facility for rehabilitation. Thank you so much for taking care of me and keeping me positive. Debbie B

This place is great! Your employee Kimberly was very polite, professional, and kind. I attempted to get a job here and Kimberly was very helpful with the process. Unfortunately I had to go in a different direction because of personal reasons. Always kind, helpful, and truly an amazing place.

My grandma lived here for years! The facility is beautiful and the staff really cares!!! Would highly recommend for skilled or long term care!

This place is run by drug addicts. I drove in to possibly look for a place my parent since they are getting in age and need help. I drove in saw people getting high. Didn't think anything about until I started walking up and it was employees that I saw getting high. One was the receptionist skinny young girl and I didn't see the other employees. But i turned around and walked away. I do not want drug addicts taking care of my family. You really need to drug test cause someone will get hurt since you alow employees to get high and work.

I have been visiting a friend in rehab the past few weeks and can not believe the lack of continuity of care, and communication between staff. My friend has been in there for several weeks due to falls and some other health issues. after a 10 day absence due to being out of town, I noticed that my friend had lost a great deal of weight. Staff confirmed he had lost 11 pounds in past 2 weeks. when I approached the Director of Nursing and asked if the dietary department is involved in the treatment planning, she assured me that they were and that "she would look into it." the goal of rehab was supposed to gain strength so that he can return home not lose muscle. As a health care professional for over 20 years and a college educator teaching health care for the past 19 years, I am appalled by the apathy and miscommunication I have observed on a daily basis. I found that many staff are friendly and appear to care about their roles, others will sometimes not even look up from their phones to greet or address you. I found that PT and Social Services staff were accommodating and helpful. Leadership needs to come from the top down and I sense this is lacking. I repeatedly have heard the excuse "we have so many registry" as to why the staff are not on the same page. Take care of your employees, coach them up and value them. TEAMS (together everyone achieves more success) is important in healthcare if you are going to thrive. This facility seems to be focusing on "surviving"

I have been here for a while and the staff here are great. They are understaffed sometimes like anywhere else, but I have been well taken care of. The people here gave me a warm welcome and a nice room. I have recovered from my back injury very well. The Physical therapy and Occupational therapy people are very professional and patient. Thank you for taking such good care of me.