John S.
Yelp
OVERALL SATISTFACTION:
10 of 10. 5 of 5 stars, Na ka oi...simply da bes! Keeping in mind that 1. I love live music, theater and big screen films. And 2. I haven't resided in the islands since the mid-90s. With that said, I have been here for several shows and I purposely flown in for some and other were just the lowest of consolation prizes for having to fly away from loved ones due to my job taking me to another "twist my arm" experience = Stay on Oahu. I joke of course, but in earnest, growing up with the lights of Broadway and hundreds of concert venues nearby, I take my theater experiences very seriously and the Hawaii Theater meets any and every want/need one could dream of. For me it exceeds most. Please allow me to define...
MY EXPERIENCES:
I have been to a Christmas show, on my birthday, featuring Amy Hanaiali'i and, the much beloved and missed, Willie K (R.I.P.), which included a wonderful meet and greet. On another visit to HNL I just happened to be around for a Beach Boys show and was fortunate enough to get a ticket for it. And most recently, I flew in for a showing of The Princess Bride which featured a meet and greet of Cary Elwes.
AT THE TOP:
The President of the Hawaii Theater, Gregory Dunn is super humble, very polite and amazingly professional in every aspect. Best of all, he gets involved in the pre-show activities be it guiding folks to where they need to be or ensuring we understand the process of a meet and greet. Ya gotta love when there is no job below those in charge. He sets an example that many could benefit from if their eyes are truly open.
SECURITY:
If you have been to downtown Honolulu, you know it hasn't been a place that gets touted around the globe for it's cleanliness or safety. HPD has had their hands full over the years. Stores may have closed and some issues still exist, but overall I feel that the area has been improving greatly and adding to the return of a safer feeling neighborhood is the Hawaii Theater's security team. Yes, they are the most amazing group of people that one could want to see at an event. These guys are the, literally, the muscle that keeps things in order and flowing, from bag checks to ensuring reentry folks have wristbands. They operate like a finely tuned engine. As a concert goer that has been to well over 500 shows globally, I recognize these folks as the best. I will even go as far as to say that actually recognize some of them since my last visit a couole years back, which means that the team is sticking together. With that stated, not once have I had any safety concerns with these guys on duty... and still downtown can be questionable at times.
STAFF OF THE THEATER:
From the box office staff to those assigned to scan your tickets and give out VIP wristbands, these folks know how to keep the lines moving. Once inside there are strategically placed individuals, as one would expect. Folks there to give you direction to restrooms or concessions and then you have the ushers, those folks who are much more than a uniformed someone with a flashlight who is unfamiliar with the venue layout. These folks are amazing, they will get you to your seat in a timely, professional manner. Last but not least, are the bartenders... the fashionable, handlebar mustachioed bartender I met a few shows back was here again... and I always find him to be a terrific conversationalist (when time allots), incredibly professional and truly represents the venue as best as any one could.
Put all these compliments together under one roof and you get one of the best theater experiences you could hope to ever find. You should come to downtown and find out for yourself... and you'll be a repeat offender, like me,
(END NOTE: I fly in from the mainland for touring shows I could easily opt to catch on the mainland, and for a cheaper overall hit to the wallet. The Hawaii Theater, as defined above, is truly the deciding factor).