Krishneel Chaudhary
Google
Re: Ka Moana Lau
Our event got rained out and cancelled, but that isn't the reason for the one star, Its how management handled it! They knew it was going to rain all day, yet no arrangement was made whatsoever. We arrived at 3.30p and was handed ponchos. Are we really expected to sit in rain and eat? After 2 hours of wait, we were told that the event has been cancelled. After waiting to eat all day, we didn't even get water! They could have easily shifted the event under covers and at-least feed the hundreds of people that may haven't ate for many hours. They decided to hand out food to-go. Good news, right?? Nope!! They didn't even make the effort to bring the food to the covered waiting area, rather made all guest collect food from a van parked in the parking lot, while it rained profusely. I've never experience such bad planning, management, customer service and overall experience.