Hawaiian Airlines

Flew from Honolulu to California aboard Hawaiian Airlines. The cockpit crew was very professional with a no nonsense attitude, while the cabin professionals were very experienced with attending to the needs of the passengers. This made for a safe and uneventful flight.

Terrible service and rude people at the boarding gate. My husband and I were split up. This is the first time such a situation has happened after many flights with this Hawaiian airline. They even told us, “If you want, you can stay and not fly home!” I was absolutely shocked by such treatment, especially considering the tickets were expensive. Such rude staff... I will never come back here again!

We arrived on time 60 mins before departure. We were at the counter. They refused to check us in. The counter staff had such a huge itchy attitude. This is at T2 Hawaiian airlines check in counter. The worst airline experience we have had in a long time (esp the lady in the photo) Luckily, we were able to book a different airline and they were extremely nice and COURTEOUS and helped us all the way. Learn from Japan Airlines- They have the most courteous and efficient staff. I will be following up with my lawyers as well and see if we can do anything to adjust your attitude.

Flight from Tokyo to Honolulu had some of the best flight attendants! With smiles, humor, and great service, they were great. A couple of good Japanese style meals along the way.

Hawaiian Airlines has been terrible and not infant friendly. First incident, they damaged our stroller. its been over a month and I'm still waiting for a follow up. The worst was my recent trip where multiple flight attendants kept harassing me about our car seat, which has an airline compliant sticker and we had no issue on the first flight. During our entire time at LAX, we were accosted by at least 4 Hawaiian staff about our car seat about the sticker. They would acknowledge it and let us proceed, only to start all over again with the next staff. The flight attendant in the plane was the worst. My wife had hurt her back, so I was carrying our 1 year old, two back packs and the car seat, which were heavy. She kept demanding to see the sticker. It was hard for me to point it out while holding all these things, so I verbally told her where it was. This was resolved within a minute, and we moved on, but apparently the flight attendant did not like the way this situation was handled. Our daughter caught a cold but doctors said we would be fine on the flight. However, the next flight attendant falsely claimed our baby was not safe to fly and vomitting (she did not vomit at all), which led us being bumped to a flight 8 hours later. This caused a myriad of problems as we did not have enough baby food for an extra 8 hours. It also led to a forced cancellation of a doctors visit we planned upon arrival back to Hawaii. This makes no sense, as we were bumped, due to a concern for the baby, but Hawaiian Airlines put our family in a WORSE situation I've submitted a complaint but no idea if Hawaiian will even get back to us, as we're still waiting for them to contact us on the damaged stroller. I also don't understand why they don't allow families with small children and infants to board after first class like most airlines. Hawaiian Airlines makes them board right before the rest of the economy class. However before the queue of families could all enter the airplane, they already allowed the rest of the passengers to board, making it hard to navigate the aircraft with baby and baby equipment and setting up. Its generally the younger HA staff that seem to be terrible. The older ones show more respect and know how to communicate better I've always tried to support local, but now that Hawaiian is now Alaskan, I'll probably consider other airlines if options are available.

Let me regale you with a tale of adventure, intrigue, and the astounding disappearing act by the staff at Hawaiian Airlines! Picture this: a bustling airport scene, customers eagerly awaiting assistance, and Hawaiian Airlines employees executing their best vanishing act – truly, a performance worthy of Houdini himself. As I stood in line, one by one, the Hawaiian Airlines airport staff took their leave, each disappearing into the back office faster than you can say "aloha." Soon enough, I found myself staring at empty counters, a queue of disgruntled customers, and a ghost town vibe that would make even the tumbleweeds blush with embarrassment. It was a sight to behold, a symphony of chaos orchestrated by the masters of the disappearing act. And why were we all there, you ask? Ah, yes, the pièce de résistance: everyone was waiting to be rebooked after a last-minute flight cancellation. The irony was palpable, as we stood amidst the deserted counters, longing for the elusive assistance that seemed to vanish into thin air. But fear not, dear reader, for our story takes a twist! After a 30-minute intermission (or eternity, depending on your perspective), the grand finale arrives in the form of the manager – dressed as none other than Barbie herself! With all the finesse of a seasoned professional, she promptly disappeared into the ether, leaving behind a trail of baffled customers in her wake. In a stroke of unparalleled genius, the staff decided to turn customer service into a game of hide-and-seek. Spoiler alert: they won, hands down. As hours ticked by like sands through the hourglass, I couldn't help but marvel at their dedication to the art of evasion. In conclusion, if you're seeking an airline experience that combines the thrills of a magic show with the comedic timing of a sitcom, look no further than Hawaiian Airlines. Just be sure to pack your patience and a sense of humor – you'll need them both! Rating: 1 star instead of 0 (Because let's face it, the entertainment value was top-notch!)

Decent service just a little late each way. When it comes to their luggage service if you're a half oz over they will make you pay for additional fees. Jet Blue and other airlines allow more weight. 1st class is run of the mill still antiquated, still passing out tablets and no wifi service.

Booked a window seat with my travel partner weeks in advance of my flight and was told at the gate that it had been switched to a middle seat somewhere else in the plane with no warning. Terrible experience, don’t bother paying for specific seats or upgrades because it’s money down the drain.

Evette helped us with helping us refund our tickets while in such a hard time we were able to get a one time refund of all our money back. I would recommend in the future to purchase the refundable tickets, but when we purchased, it was just too quick when we went through the process I didn't think about it until it was too late, but that doesn't matter in our life situation this is required and with such great understanding, she did such an amazing job went out of her way and helped us. We appreciate that so much and we recommend Hawaiian airline. They truly do take care. Thank you.

Red eye flight First class Hawaiian Airlines wish it was their new Dreamliner 787 . Going to Las Vegas Hawaiian Airlines uses the 380 Airbus aircraft it's ok in first class older plane . Service was very friendly food average nothing special . Seats lie flat lots of leg room . Support local

Reservation clearly that's I'm authorized 2 pieces of standard luggage. Then bought a small seat upgrade and still they want $40 for 1 bag. Rip off artist! Improvement: how about just following through on what gets printed in the reservation.

I HOPE THAT HAWAIIAN AIRLINES WILL FIND SOMETHING TO TAKE THE PLACE OF THE PREMIERE CLUB WHICH THEY ARE DISCONTINUING. I don't mind paying for the annual Premiere Club fee because I hate using the kiosk. I like going to the First Class/Pualani counter and checking in my luggage and getting my boarding pass instead of going to the kiosk, waiting in the long line to check in my luggage and get my boarding pass. I only travel two times a year so I don't qualify for the Pualani status. If they had curbside check in I would use it and tip the agents there but they don't. Otherwise I'm ok with the service especially when I'm in the airplane.

I tried calling, texting then I just emailed a complaint: My complaint is that I used miles to book my reservations but my credit card was still charged. Even though the charges were declined, it placed a pending hold on the funds. It can take more than 48 hours for the funds to be available again. This never happened before. This is totally unacceptable. I need the funds available for bill payments. They took over an hour to text me back. I just told them I emailed. At this point an apology isn't enough.

Five stars. Great flights from HNL to LIH and back. The one day trip was most excellent! Derive and ambiance in the plane was terrific! The usual water or juice hit the spot. Highly recommend flying HAL inter-island.

It was sad to leave Oahu, but I really enjoyed flying Hawaiian Airlines. They have their Hawaiian music playing to get you in the mood. Their service was wonderful! I do miss the monitors on the seats, but they have Starlink Wi-Fi now on all planes. So you can use your own streaming subscription. *Note: please stream or view age-appropriate content*

Ok this flight went very well. The crew was very nice and helpful. A comfortable flight all the way. I had asked for an extra snack but they could not at the time because the flight was full and they had to be sure all got one. Than I had no pen so our Flight attendant let a few of us borrow hers. She also came back with an extra snack!! Than on my way back from the restroom i was helping her collect the declaration form. She said thanks for my help. It was my pleasure. So now we are about to land and she brings me 5 snacks!! And says, thanks for the help. How cool is that? Very cool. So, great crew and a great flight!! Mahalo!!! and, Happy New Year!!

I've flown Hawaiian Airlines all my life. The service is great. I especially love the business class menus. Especially the Japanese ones. I wish they would have the suites on all the planes. I love the Japanese food, but like the fusion ones as well.

It's not Hawaiian Airlines' fault for me feeling irritated that I had to endure a five-hour flight to Hawaii, but they handed out chicken sausage breakfast sandwiches and pineapple passionfruit rum, which helped. They also handed out a chocolate chip shortbread cookie from Honolulu Cookie Company. Overall, I had enough food to hold me over for a while. Leg room is never an issue for me because I'm short... so there was plenty of room, even with my bloated backpack stuffed under the seat in front of me. No flight delays. Smooth take off and landing. It was adequately fine, but like I said, five hours in an airplane is mind numbing. Put some earphones in and try to sleep the duration away.

I was here in HNL on a return flight back to SFO mid February 2022 that cost about $120 round trip main cabin. The trip is about five hours. Each ticket comes with a free carry-on per person as well as a personal item. My companion had this to say after our trip was done: "Every driver is a snail in Hawaii." We took almost an hour and a half to get through the humongous TSA line past 10am Thursday that went out through the doors and basically a block's length through the departures lanes. Our flight was scheduled to depart 12:55pm, but the plane actually lifted off at 1:30pm, and arrived on schedule pretty much at 8:05pm in SFO. We got food a little over an hour after departure, then a snack about four hours later. Our comfort on the flight was maybe mediocre, as the furnishings were just a little dated. There are electronic television displays behind the seats, but you need your own listening device. They also have entertainment you can connect to on your personal device, but I had technical difficulties connecting mine. Our meal for main cabin is a glorified soft hot pocket, and you can check what you'll get on the Hawaiian Airlines website. For lunch/dinner, our sandwich flavor was garlic chicken, mushroom and parmesan. It was very creamy and cheesy with bits of chicken, but I couldn't detect much mushroom, and there were too many onions in it for my preference. With the meal, we got Maui onion chips. Ask for ice with your drink, otherwise it will be room temp. The sweet treat was a Honolulu Cookie Company cookie and a Shutterfly coupon later in the flight, about an hour before our arrival. We ran into trouble this trip with our check-in luggage. Essentially, it was picked for inspection, and it seemed like someone forgot to put it back on our flight after they inspected it, so it got lost. They "found" it a couple of days later, and sent it on a flight back. They tried making us pick it up at the airport, but we refuted and got it delivered to our home. When we received the luggage back, the wheels were broken, and all of our stuff was messed up from some random rummaging. We received a couple hundred dollars in compensation, after much complaining, form filling and mailing, and phone calls. Would not recommend, but at least they somewhat made up for it.

My last few experiences have been awful. Today's experience takes the cake for rudeness for Hawaiian ground staff. Starting with Erin at the first class check In. I asked him a simple question and he was so rude. Didn't even ask what I had a question about. He ran all the way down the counter pointing and shouting. 3/4/2025 at about 10:15 am. Previously Ive had helpful people guide me. It wasn't like he was busy. He was standing there doing nothing. After I got my situation figured out I went back to get his name. I told him if I miss my flight it would be his fault. Well guess what. I did miss my flight even though I was 2 hours early for my 12:15 flight. I completely blame the ground staff for taking so long (or they were short staffed) did he even ask if I was Pualani Gold??? No. He was rude and the other staff were struggling. I've been flying since 1982 and have had their credit card for decades but after today I'm done!! Mark Dunkerley never ran his airline this poorly

I had the chance to fly Hawaiian Airlines 787 Dreamliner on this trip to Hawaii. The cabin is spacious and I was happy with the amount of legroom I had even with my carry on bag I placed under the seat in front of me. The large IFE screens gave us the options to watch movies, tv shows, music games and local Hawaiian entertainment inflight. I always have to have my can of POG (Passion Orange Guava juice) when I fly and I appreciate the fact that they still serve a quick sandwich and a cookie or chocolate macadamia nut sample during flight. Our crew was Honolulu based and they were courteous and efficient with that "local Hawaiian" flair that makes me feel at home when I go to and from Hawaii. Upon arrival to our destination and while taxiing to our gate, Hawaiian music was playing and I heard a male flight attendant singing in Hawaiian falsetto just like my dad used to when he was alive. It brought back fond memories. When we finally got to the gate I had the chance to chat with the flight attendant who shared nothing but Aloha and his love and dedication for the islands, his ohana and Hawaiian Airlines. This is the reason I choose to fly Hawaiian. Mahalo!

Always nice to fly on Hawaiian air. The staff is always so nice and helpful. They are very welcoming and courteous. I go back and forth quite often and have always had a good flight.

Hawaiian Airlines, Honolulu Hawaii Hawaiian Airlines is a step above your budget airlines like Spirit or Frontier however two steps below your mainstream airlines like Delta and American. Seats are really close in the main cabin and not very comfortable for long flights. I was on a 6hr 30min flight although they served an in flight snack, (a hot pocket) there was no verity or other options. On a positive note, the flight attendants were super nice and friendly and the WiFi is free and simply to use.

New terminal is beautiful, spacious and clean!I love Hawaiian air. I rode the Dreamliner for my trip to Phoenix. It's a beautiful plane. I did not care for the seating arrangements of 3, 3, 3. I always choose an aisle seat but this set up caused a lot of middle seats to be empty. Hawaiian you need to do better! One flight a day to Phoenix? It's obvious this route is very popular and just one flight a day? The timing of flight sucks as well! Leave 3 arrive at 11:45? This reason alone makes me rethink my traveling.

Writing while still flying from Korea to Honolulu. Callled the flight attendant for a beverage. Response from him was if you want something to come up and get it seat belt sign is off. lol Guess there only job is to pass out one meal, 2 drinks, and one snack during a 8 hour flight. Probably making $50-60 a hour ...sweet gig! Btw my tv screen doesn't work either. Also this is the 4th time I've gotten some sort of rude or sarcastic remark on hawaiian. Seriously you guys got a long way to go !!

When going to Vegas, I take a non-stop flight direct to Vegas. Hawaiian Airlines has always been my go to airline, unless I going somewhere else. Prices during December are pretty high due to frequent travel and holidays season. They recently merged with Alaska Airlines and hope it was a good thing, and keep prices down. My next trip will be with Hawaiian Airlines for sure.

Love the Hawaiian Airlines app. We were planning on taking an after lunch nonstop flight. Within 2 hours that flight filled up. Plan B: that's when the app comes in very handy. We can try to go to Maui then connect to next flight. We are still at home at 8:30 am and flight leaves at 10:32 a.m. Yay! We made it. Plan C was to fly to LAX.

Vacay-yay! Finally here I go as it's been too long since this tired girl has gotten to go for a quick trip. Hawaiian Airlines honestly hasn't been my go to source since decades ago they didn't go to many places on the mainland and I didn't fly with their partners as well so using them along with mileage wasn't a practical use for me but here I am long after not going to the mainland for too many years I see the changes and gosh it's not the prettiest. No more free luggage and as we had to wait for the agent as the one we were assigned to was stuck at a gate for whatever reason but had a temporary replacement come in to assist us since we needed to check in a bag (which is $40 credit card only) the process was smooth just a bit rocky but I did get on my way and ready to explore. Thank you!

Flight to Maui was pretty smooth...not too much turbulence which was awesome! I was worried due to the high winds we had for a few days that ended last night (11/17/24). HAL is organized from beginning to end of each flight. The landing in Maui was smooth, landing coming back to Honolulu wasn't as smooth but we got home safely so that's the main thing. Flight attendants were very nice. Haven't flown to Maui for over 30 years...didn't realize the flight was really short. From lifting off, looking at the view for a little while then the pilot on the intercom saying we'll be landing shortly...yay! I used my Hawaiian miles which was a good deal...most of the time, I used 15,000 miles for round trip. This time, it was 6,800 for round trip! AWESOME!

Today was a bug surprise for a lot of people, as Hawaiian Airlines Surprised flight arrivals as well as departures with a Happy May Day lei. A lot of people left all happy and with a smile. . Hawaiian is always our first to go to option for flying.......except if it's the heavier on the wallet option, haha. It's still one of the only airlines that offers food on certain mainland flights.......ain't saying it's anything great, haha. BUT it's freeee =-), lol. The attendants are always serving with a smile and always friendly.

This review is solely for the first class experience. The lay flat beds are excellent for the long distance trips - 8-11 hour flights. The meal changes as the chef changes or as the items available change. If you end up sleeping, they will alert you of food options when you awake. The cocktails are tailored for the hawaii experience!

Once Alaska bought them all aspects of the travel experience have gone downhill. I highly recommend not getting their elite Mastercard cause they will scam you out of your introductory 70k miles and give you w5k and a $300.00 voucher instead of the remaining 50k in miles and when you complain about their scam they are rude. I will be using Mt remaining 100k+ miles and paying off my card and I'll be washing my hands of Hawaiian Airlines from now on. Scammers...

Today, I'm flying out of the B4 Gate. Who can complain about the inter island flights. The early morning flights are a breeze. Yes, they're always pretty full but the process of boarding is seamless. They load in time. Take off in time and land on time, if not early. The attendants are super friendly with Aloha Hospitality.

Just a warning to those who book on Hawaiian. Read the fine print where it says 'operated by Alaska Airlines' on some of their flights. My daughter booked one of these flights and used the Alaska Airlines kiosk to check in. Something was wrong with the machine as it was declining her credit card and debit card for the baggage tags in Seattle. She called the bank and they told her nothing wrong with the cards. She kept swiping her card and still didn't work. An agent overheard her on the phone and printed out a tag for her. She also wasn't able to do early check in on both the Hawaiian and Alaska apps. She checks her bank statements and they showed all the swipes like it went through. She called Hawaiian and Alaska and both tell her to call the other airlines!! Just be sure when you book that it is either straight up Hawaiian or Alaska cause you don't want to have to go through what she did. After a few days, the credit card dropped the charges but last I heard the debit card ones still said 'pending'. They gotta fix those kiosks and fix customer service. So stressful.

Last flew on Hawaiian airlines some 10 years ago. Oh my, this one deteriorated. Recent Trip in 2024 Dec Planes are old. That Turkey Sandwich provided onboard went straight into trash.

Bad customer service considering that they cancelled last minute and wasn't accommodating in anyway. Won't be flying this airlines anymore - especially since it was terrible to begin with from our inbound flight where they crew had nasty attitude in judging us until they were proven wrong that we had all proper documentation and even then not a single apology. So here you go Hawaiian airlines. So much for the Hawaiian spirit which seems lacking to me.

カリフォルニアにいた頃は帰国の際に利用する飛行機はJALかデルタでした。でもハワイに住む様になってからはネイバーアイランドの便が取り易いハワイアンを利用する様になりました。 ハワイアンのラウンジはいつも混み合っていて種類も少ないので余り好きでは無いのですが、ビジネスクラスのシートはこじんまりしているけれどフルフラットでとても快適です。機内サービスはまぁまぁだと思いますが、確実に日本語は通じるし特に不便を感じる事は有りません。 ただ直前のゲート変更など、緊急連絡は絶対にラウンジ内に居るゲストにアナウンスすべきだと思うのですがそれが無いのが不思議でなりません。せっかくラウンジで寛いで居たのに、最終的には変更されたゲートにダッシュする羽目になり再びストレスマックスになってしまいます。 ゲートでクレームしても笑顔で「So sorry(ごめんね〜)」と謝られるだけ。。。やっぱりハワイだから仕方ないかも、と思うとそれ以上怒る気にもなりませんよね。 今年からはアラスカ航空と合併する事になりますがマイルなどは新会社に移行されるのでしょうかね？個人的には地元の航空会社なのでやはりが今後もハワイアンカラーを出して頑張って欲しいと思います。 When I was in California, I used the plane when I returned home was JAL or Delta. But after I live in Hawaii, I started to use Hawaiian, which is easy to take flights to Neighbor Island. I don't like Hawaiian lounges because they are always crowded and there are few types foods and drinks but the business class seats are small, but they are full flat and very comfortable for me. I think the flight attendants service is okay, but Japanese guests like me who can definitely understand Japanese very well and I don't feel any inconvenience. However, I think that emergency issues should definitely be announced to the guests in the lounge, such as the last gate change, but Hawaiian staff didn't say anything. Even though I was relaxing in the lounge, in the end I had to dash to the changed gate and it became a stress max again. Even if I complain at the gate staff, they will only apologize with a smile and say "So sorry". . . After all, it can't be helped because it's Hawaii's natural way, right?? so I don't feel like getting angry any more...hahaha. From this year, it will be merged with Alaska Airlines, but will Miles etc. be transferred to a new company? Personally, It's a local airline, so I want Hawaiian to continue to do their best with Aloha spirit in the future, too.

I don't get the opprobrium dished on Hawaiian Air. We had a to and from Boston to Honolulu and it was a good experience. Way better than the surly and disrespectful treatment in American, way better than being ignored in United, and even better than Delta. Even on coach, there was a meal flight. And the staff was absolutely superb. Taking off from Honolulu, on the Reef Runway, the pilot gave us a good description of the route and sights. Throughout the flight, the flight attendants made repeated passes with drinks and food. And during the meal, there was complimentary wine. Yes, it's not US carriers before the CAB when flying was a pleasant experience. Even though today's US flag carriers are at the bottom of airline ratings worldwide, or flight with Hawaiian was a really good experience.

I booked a non stop flight on February 7, 2025, and on March 1, 2025, I received an email stating my flight in July was cancelled and I can only re-book a non-stop flight, which doesn't exist in the near future. I had to cancel and receive a refund and book with another airline, which cost me more money. And the travel protection expired on February 28th, if no changes were done within the time limit in 3 weeks, which means I missed it by 1 day and now I don't get my $19.89 back. This is not the first time Hawaiian Airlines has changed my original plans. They have lost my business!

.....planning a vacation involves scheduling days off from work, booking activities, making reservations at restaurants and other venues like the sphere in Vegas. I booked a vacation package with Hawaiian Airlines Vacations and got the airfare, hotel and car. I paid in full and got a confirmation email and numbers for each booked product. We were supposed to leave for Vegas 9/22/24 and return on 9/27/24. 24 hours prior to departure, I tried to check in to no avail. I contacted the reservation agent, and he said that we were not booked on the flight for tonight. Hawaiian Airlines Vacation is a waste of time and money. The one star is for refunding my package deal, however, we booked other activities that will not refund the admission costs. If the reservation agent had offered an incentive deal/package for future bookings, I would have considered returning my business with them. As a result of this blunder, I will never use them again.

This review is focused on Hawaiian Airlines wheelchair assistance. It is abysmal. A nice Hawaiian Airlines employee wheeled me to the wheelchair assistance area, parked me, and let the wheelchair assistance crew know I was headed to security. I sat there for 40 minutes while 5 employees joked. Several times the employee that seemed to be in charge asked others if they felt like pushing and they said no. Finally we asked if we could do it ourselves and they said sure. Disgusting customer service. I'm not sure if they are a third party concession or paid by Hawaiian Airlines. Either way they suck and apparently just like to park it in unused wheelchairs for phone bingo breaks.

Hawaiian Airlines has been terrible and not infant friendly. First incident, they damaged our stroller. its been over a month and I'm still waiting for a follow up. The worst was my recent trip where multiple flight attendants kept harassing me about our car seat, which has an airline compliant sticker and we had no issue on the first flight. During our entire time at LAX, we were accosted by at least 4 Hawaiian staff about our car seat about the sticker. They would acknowledge it and let us proceed, only to start all over again with the next staff. The flight attendant in the plane was the worst. My wife had hurt her back, so I was carrying our 1 year old, two back packs and the car seat, which were heavy. She kept demanding to see the sticker. It was hard for me to point it out while holding all these things, so I verbally told her where it was. This was resolved within a minute, and we moved on, but apparently the flight attendant did not like the way this situation was handled. Our daughter caught a cold but doctors said we would be fine on the flight. However, the next flight attendant falsely claimed our baby was not safe to fly and vomitting (she did not vomit at all), which led us being bumped to a flight 8 hours later. This caused a myriad of problems as we did not have enough baby food for an extra 8 hours. It also led to a forced cancellation of a doctors visit we planned upon arrival back to Hawaii. This makes no sense, as we were bumped, due to a concern for the baby, but Hawaiian Airlines put our family in a WORSE situation I've submitted a complaint but no idea if Hawaiian will even get back to us, as we're still waiting for them to contact us on the damaged stroller. I also don't understand why they don't allow families with small children and infants to board after first class like most airlines. Hawaiian Airlines makes them board right before the rest of the economy class. However before the queue of families could all enter the airplane, they already allowed the rest of the passengers to board, making it hard to navigate the aircraft with baby and baby equipment and setting up. Its generally the younger HA staff that seem to be terrible. The older ones show more respect and know how to communicate better I've always tried to support local, but now that Hawaiian is now Alaskan, I'll probably consider other airlines if options are available.

My journey began with booking a flight through Alaska Airlines using my flight miles, along with my Alaska Airlines credit card. I called both Alaska Airlines and Hawaiian Airlines to confirm that, due to my use of the credit card, I would not incur baggage fees. I received confirmation from both airlines that my baggage would be covered as part of the benefit associated with my Alaska Airlines credit card. I was assured that I would not face any issues regarding baggage charges. I had no problems on the way to Honolulu. They waved the chargers with no problem. However, upon checking in for my return flight from Honolulu to San Diego on February 10th, I was asked to pay a baggage fee despite the earlier confirmations. After waiting in a lengthy line and explaining the situation to the agent, I had to involve a supervisor, Dani, who took pictures of my phone calls as proof that I had confirmed the information earlier. At 11:47 AM, Dani finally informed me that the charges would be waived, and I was instructed to proceed quickly to the gate, as my flight was scheduled to depart at 12:15 PM. I know the exact time because I took a picture of the supervisors name tag. I was so upset that I had to spend so much time in line fighting over baggage. This is where the situation took a further turn for the worse. My children and I were forced to rush across the airport, causing my son to lose his shoe in the process. We arrived at the gate at 11:57 AM (less than 10mins from leaving the supervisor)only 18 minutes before the scheduled departure, but the gate agent was already in the process of closing the door. Despite explaining our situation, TEHANI IBARA told us that we could not board, citing the boarding time of 11:30 AM on the boarding pass. I found this extremely rude. I tried to remain calm and apologized for the frustration, though I found her behavior and lack of empathy to be unprofessional. Unfortunately, the agent became dismissive, laughing and smirking while telling us we missed the flight, which only exacerbated my frustration. She was extremely unprofessional and abused her power to call security. I requested to speak with her supervisor, but she stated that she had already called security, leaving me feeling helpless. At this point, I was left with no recourse, and my children were visibly upset. To make matters worse, our luggage was already on the flight, further complicating the situation. All just plain terrible and all could have been avoided. After this distressing ordeal, I was forced to spend over two hours at the Alaska Airlines counter attempting to arrange an alternative flight, which was not available until 11:00 PM that evening. My children and I spent an additional 12 hours in the airport, ultimately arriving at our destination much later than planned. This experience ruined what should have been an enjoyable trip for my family. I believe this entire experience reflects a lack of urgency, poor communication, and unprofessionalism from several members of your staff. The situation could have been resolved in a timely and considerate manner if proper customer service procedures had been followed. I am extremely disappointed, as I was left to deal with unnecessary stress, confusion, and frustration, particularly in front of my young children.

Hawaiian Airlines now does what nearly all the other carriers do in the US, you have to pay extra for a "non preferred" seat in coach if you want to know where you will sit in advance which is bad enough as it is, but they take it a step further and deliberately block out the majority of the seats in coach except a few windows and aisles which you would need to book ASAP (but if you want the middle seats that are there). That said, if you book in the peak season are are booking economy, you may not even be able to select a seat at all because they block out EVERYTHING which is what happened to me for a few flights. When this happens, the only advantage with booking a standard economy seat over the basic economy seat is that you can make a change with your flight and get a better boarding number. That's it. I recently tried to book a ticket using miles which allows you to choose your seat (and once again, no non preferred seats were available....NOTHING) and chatted with 3 different reps using the chat feature and each person gives different answers. The first one said when you cannot pick a seat, the airport agent will assign you one and may or may not allow you to choose your seat. The second one said that you would be able to pick a seat after you pay for your ticket and have checked in regardless of paying with miles or $. The third one said that she could see where my seat would be assigned (a dream aisle extra space seat) but I knew this was pure BS because there were still a number of cheaper "preferred" and extra space middle seats left. I ended up not going on my last trip to Hawaii at all because I found this all extremely frustrating and seriously lost sleep over this. I'm not a business traveler or anything special like that...just a normal person who likes to go on vacation every now and then but has to deal with the crap that is the airlines.

It was great! Free breakfast which was yummy, but not for you if you have dietary restrictions. Very smooth sailing. Only issue is Wi-Fi on the airplane didn't work so I couldn't log into their site to watch free movies.

I have been flying Hawaiian since 2002 for all of my Hawaiiam Island trips, and the flights are always on time. I have never experienced a delay. I had heart from one of the locals that they were always late, but they made a huge change by hiring way more captains than needed, to ensure every flight is on time. Today we only had a slight 10 delay to take off once we had all boarded on time. They have always had a complimentary meal, and drinks with snacks. Today they even offered a Tropical Rum drink for free! The staff was great and always helpful with a big smile. I love the screens at every seat. You'll just need to have wired headphones to use it for movies, music and games. They offer a credit card application with exclusive in-flight bonus miles, which will include the miles you just flew on the current flight. This offer actually calculates to two round trip tickets. And that is why anytime I travel to Hawaii, I will always fly Hawaiian Airlines!

I'm beyond disgusted with the way Hawaiian Airlines has treated me, and it is clear that they care absolutely nothing for their passengers. I had the misfortune of experiencing flight HA19 from Sacramento to Honolulu on January 20, 2025, which was delayed by an appalling 3 hours and 37 minutes. This wasn't just a minor inconvenience--it ruined my family's plans, caused us to miss important commitments, and resulted in significant financial losses. If that wasn't bad enough, Hawaiian Airlines didn't give a damn about any of it. Their response to the issue? A slap in the face. After I expressed my frustration and outlined the serious disruptions their delay caused, I received a dismissive response offering me a $50 travel voucher or 2,000 HawaiianMiles. Seriously? Let me spell this out: $50 for a 3-hour-and-37-minute delay that wrecked our travel schedule, forced us to incur unexpected expenses, and turned what should have been a relaxing trip into a complete nightmare. Not only is this insultingly low, but it also doesn't even begin to cover the costs and emotional toll caused by their failure to operate properly. Let's be clear here: Hawaiian Airlines failed to fulfill their basic duty as an airline. Their operational failure directly affected paying customers, and instead of owning up to their mistake and offering a reasonable compensation package, they offered me a worthless voucher or miles--things that don't even come close to addressing the actual losses I suffered. It's nothing but a pathetic attempt at appeasing an angry customer with a meaningless gesture, hoping I'd just forget about the damage they caused. But I'm not going to let this slide, and I certainly won't be quiet about it. The most infuriating part? Hawaiian Airlines hides behind their "internal policies and guidelines", completely disregarding industry standards for customer service and passenger compensation. If they are truly operating within those ridiculous "guidelines," they need to take a long, hard look at how they treat people who actually pay for their service. They're not offering any form of real remedy, and instead of showing any form of accountability, they suggested I pursue reimbursement through third-party channels. That's right--they suggested I jump through hoops and deal with the aftermath while they washed their hands of any responsibility. Is this the level of service a major airline offers? Apparently, it is. And to top it all off, when I requested a cash reimbursement for the financial losses I endured, Hawaiian Airlines refused. They outright rejected the idea, completely ignoring the fact that they caused a major inconvenience to me and my family. Instead of taking responsibility for their operational failure, they shifted the blame and attempted to pass the buck to third parties. This is beyond unacceptable, it's disgraceful. This is not how a reputable airline operates. Hawaiian Airlines does not care about its customers. They'll take your money, delay your flight without a second thought, and then offer you a pathetic excuse for compensation hoping you'll just move on. But not me. I will make sure my voice is heard. I will make sure everyone I know knows exactly how disrespectful and dismissive this airline is. And for anyone reading this, take my advice: avoid Hawaiian Airlines at all costs. Don't waste your time or money on an airline that refuses to treat customers with the respect they deserve. If you value your time, money, and sanity, don't book with Hawaiian Airlines. They are a disgrace to the aviation industry, and I will never fly with them again. I'll be sharing my experience across social media, review sites, and anywhere else I can, to make sure no one else falls victim to their pathetic customer service and operational failures.

be aware! Hawaiian Airlines has not merged with Alaska Airlines. They will not honor baggage fee wavers for their Alaska MVP members if you fly Hawaiian and they will not credit your miles to your Alaska account, even though they advertise that they do.

Both flights departing and arriving delayed. First go around flight was 3 hours delayed then we get on the plane and a women's seat was stuck in a reclined position. Mechanics called, they slowly tried to fix the seat which couldn't be fixed. Mechanics then X'd the seat out with tape; "" flight delayed even more... women upset she had to change her seat. Flight delayed longer... may never get to Hawaii. Then trying to get home our Departing flight delayed 1.2 hours and the gate was changed 3x, (other side of the airport) then the bathroom on the airplane didn't work while the plane was grounded... can not make this up. Overall poor experience. Not doing Hawaiian again unless I have to. Staff on planes are nice... workers at the gate jerks!

So this, is how I got to and from Hawaii. There, I took Alaskan and back it was Hawaiian Airlines. To start off, Hawaiian has that special Hawaiian vibe, that can't be duplicated. The staff was happier, friendlier and constantly serving us. The planes were so different. One huge difference, was the TVs in the headrest and the entertainment that it offered. You could watch the path of the plane, movies and play games. It was all right in front of you, at our arms reach. The other airline barely had WiFi, that I couldn't even connect to...‍ I also felt the plane was in better condition, roomier and cleaner. The difference was night and day. Here are some tips. Keep track of your flight info on your phone. Airlines provide you all the info you need, through their app or email. Which makes for a faster check-in (QR code or confirmation code). Definitely use the kiosk , over standing in line. Through the kiosk, tag your bag, drop off your baggage and your off. That kiosk got me through the check in area and in the terminal in around 10 to 15 minutes. I'm sure the people in line finally got into the terminal half an hour, to 45 minutes later. Don't be scared, technology is your friend. As we were getting ready to board the plane, we got a beautiful and unexpected surprise! It was two Hawaiian dancers and a gentleman on the ukulele. Could they have timed it better, I think not?!? It was the icing on the cake, to visiting such a beautiful land and it touched me deeply. Once on the plane and before I knew it, we were moving and in the air. We were taken care of by the wonder crew and can't wait to fly back.

Generally really happy with Hawaiian, having flown it for the first time on a work trip. I found them to be a lot better than the legacy U.S. carriers for having great service, hot snacks onboard, and just a unique experience overall, from the decor to the music onboard. I flew on HA1 and HA4, to/from LAX and HNL. Here are my general thoughts. Check-In: It was generally easy, but flying out of Tom Bradley at LAX can get a bit hectic, especially at the TSA line. At HNL, everything was super streamlined. The staff was very nice at both airports! Seats: They use widebody A330s as of March 2024, which were super comfortable in a 2-4-2 configuration. Each seat had a USB port and a personal entertainment screen. Downside is no outlets or wifi. Snacks: The crew made sure to come by plenty of times for water and drinks. On my morning flight to HNL, breakfast was served with a breakfast sandwich. Other items can be purchased. Entertainment: The entertainment systems were a bit dated in my opinion, but were stocked with some new movies. Bring your own headphones if you want to watch or listen, since you have to purchase them!

I usually have a fantastic experience checking into my flight home while in Hawaii but today was different. The kiosk where you check in to get your boarding passes and bag tags was taking forever to process. When it finally spat out my tags and passes after what seemed like 20 minutes, I followed the sign that showed me where to line up to drop off my bags. I got behind a bunch of folks and followed all that they did because no one knew what else to do. So I observed the customers in front of me and did as they did. They all lined up and went to either of two employees checking in the bags and cross-referencing them against the boarding passes. The signs merely indicated it was the line for the bag drop so that I knew I where I should be. However when the folks in front of me were being checked in and I was maybe four feet behind them (apparently that wasn't far enough), one of the bag checkers, a female Hawaiian airlines employee was mouthing something to me that I couldn't understand. It didn't help that the opening and closing of the automatic doors was allowing air in or that there were multiple announcements being made on the loudspeaker or that there was general noise and chaos all around or that I couldn't hear in one ear. When I told her that I was sorry and I couldn't hear her, and could she please repeat herself, she screamed "GET BEHIND THE PURPLE SIGN!" at me several decibels way too high. There was no patience or kindness from her despite me having been polite with her. I understand she was frustrated at having to repeat herself, but I wanted to know what I needed to do for her. I wanted to comply! So I looked at the surroundings to determine what put her in this mood and why she chose me to unleash her frustration on. She wasn't being harassed and there was nobody else asking for her attention. Nobody was late for their flight, no one was having issues with their bags, no other employees or supervisors were bugging her. She seemed so overwhelmed and eager to dump her stress on someone despite how peaceful our line was. The manner in which she bellowed instructions wasn't just rude or disrespectful - it was aggressive and gratuitously overly loud and made me feel she was capable of violence because the volume of her voice matched the murderous look in her eyes. I didn't want to make a scene and be late for my flight so I just complied, waited and later on proceeded to the elderly gentleman on the other side of her because she genuinely scared me. I am sure she was fatigued from having to issue the same instructions over and over at nauseum, and I can empathize with that. But I hope she realizes how toxic her behavior was when she decides to travel somewhere and receives the same kind of treatment she gave me. I didn't even demand customer service. I just hoped for basic human decency. The golden rule. Respect isn't given when you scream at people who don't deserve it. Respect is earned when you are patient, reasonable and make every effort to communicate. I hope Hawaiian Air wants its employees respected - not feared. Because fear doesn't foster brand loyalty. I don't want this lady to be let go. I want her to be educated. If she doesn't like having to repeat herself, she probably shouldn't be in a job that requires her to do just that for every flight, every customer, every day. She's in for a huge disappointment if she expects otherwise. I hope she can find the joy in what she does at Hawaiian Air or find something else more fitting for her dumpster fire of a personality. She probably also needs a good laxative and a nap. I wish her the best.

Not so great customer service in their reservations department. Good luck if you booked travel through a third party because they will completely wash their hands of you and be of zero help. Your best bet is to just have whoever you booked the travel with deal with the reservations people on HA. That said, if you do book directly through HA, they'll be able to assist you a lot faster. After we had to modify our return flight via Amex Travel, we spent upwards of 3+ hours on the phone with HA to confirm our return, since it wasn't showing up on their website. The most recent representative that I spoke to was incredibly brusque and clueless, and when I asked for her name, she stopped responding on the call, despite my plaintive entreaties that I was still on the phone, and finally dropped the call (just in time for an online survey of my experience!). On the other hand, because I had bought seat upgrades for us directly on the website, the lady was able to transfer those upgrades to our new flight (cross fingers). Flight experience itself was a 3 or 4? The service was stellar, very friendly and helpful (more so than the domestic carriers) but there was this pervading Porta-Potti smell that, for the life of me, I couldn't track where it was coming from (not the restrooms, which smelled fine despite being heavily used on a 10+ hour direct flight). The premium economy seat was pretty hard on my butt. Bring food to supplement the meal service. From BOS -- HNL, we got a small breakfast tray of some eggs/potatoes, fruit, and a cookie at the beginning; some crackers halfway through; and a hummus sandwich/snack mix an hour before landing.

You'd have better customer service screaming into the void. Had to reach out to customer service via their "chat" function (I'd say I never ended up speaking with a human other than it did take 25 minutes for "someone" to respond so I'm assuming it was a human but with scripted responses only) on two separate occasions because their App does not tell you your baggage allowances for a purchased ticket or allow you to select an appropriate meal for preferences/allergies/etc. I needed a vegetarian meal but was told that there was nothing that could be done for me... this was about 40 hours ahead of the first flight and 50 hours before the second flight. The only way to select a meal preference is to contact customer service more than 48 hrs ahead... nothing could be offered. No meal voucher, no effort in anyway. You are unable to add meal preferences at booking or in the app. What a way to ruin a 24 hr travel day. I was able to buy warm hummus but luckily, the time I saved by not being provided a real meal has allowed me this time to write my review; probably would have been a higher rating if I wasn't hungry, but I do appreciate the in flight wifi. Don't bother with this airline. I'll avoid in the future.

Every flight we've done with them was at least one hour delayed. Zero information from any staff. Just messages showing up from the App.

The worst airlines in terms of handling reservations, seat assignments and phone customer support. On June 20, 2023, I called to try to resolve a problem with my wife's trip to South Korea through Honolulu from San Diego. The agent thought I was an idiot and tried to fool me. He asked for my name, in order to help my wife's reservation. Our last names are different. He paused, supposedly looked at a list of "authorized people" who can help my wife's reservation. Then told me that I am not authorized. I said, "Can you check again my name is on that list? Because we called the night before and my wife gave my name as an authorized person". I asked him, "What is my last name? I just told you my last name about 1 min ago. If you are comparing some list with my name, then you know my name. " Dead silent. I told him, "you were not really listening to me. I can get access to her email inbox since she is not answering her phone. Is that sufficient to get help?" Then the standard answer, "we cannot help since we are following procedures." I am not a racist - but if the person on the phone is barely intelligible in English, and also cannot have an adult conversation in English, this airlines need to dump this agency who is handling their phone calls, and hire intelligent people who has command of the American English language. I told my wife that we are going to avoid this airlines even if we have to pay more. Worst airlines update - June 2024. This is the worst meal I ever had anywhere. See attached picture. It was a pizza sandwich. C'mon. At least give us choices. This meal really was terrible. The screen entertainment system was so old, I had to use a plastic fork to click on the screen because the touch screen could not detect my finger. They don't provide complementary headphones for domestic flights. No wifi. When I tried to checkin the night before, within 24 hrs, the web site and mobile app fails to work.

I booked a round-trip flight from LAX to Honolulu with Hawaii Airlines. I arrived at the airport with my wife almost 3 hours before the flight. We checked in and sent our luggage to the plane, of course for $40 per suitcase (the employees were nice and helped us through the entire process because they saw that my wife was pregnant). On our way to the gate, my wife wasn't feeling well and we stopped so she could eat and drink before the flight. Boarding began at 8:35 and closed at 8:55 (the flight takes off at 9:15). At 8:30 we started our way to the gate, but the airport was big and of course my wife, so I started running. At 8:56 the announcer announced that we had 5 more minutes. I arrived at the gate at 9:00 and told them that my wife was pregnant and needed to arrive. From their perspective, they didn't even look at me, they told me there was nothing they could do. I begged because it didn't make sense that in half a minute the plane had already taken off, but without any consideration. After fifteen minutes of no response, and my wife crying and feeling guilty, a female "manager" arrived who was shocked that we were not offered water and even that we were not offered any other options, and offered us the option of a flight at 5:30 (yes, 8 hours later) but being on standby, of course I booked another flight Of course I think we are also to blame, but there are more important things than that and I'm not sorry I was late, but there is a place for the employees to be responsible and a little more humane and to give a different attitude and try harder. In a conversation with customer service, I said again that I was canceling the standby and that I would only want a refund for the return flight, but of course they refused because for them money comes before humanity. And the luggage we sent with them? We arrived 5 hours after them and one of the suitcases arrived broken but of course they said "If you didn't tell us at the airport we don't take it into account" I've flown to Hawaii several times, do yourself a favor, even if it costs you more money, save yourself a headache and a quiet flight and fly with another company.